Citation analysis for The Service Industries Journal / Taylor & Francis Journals

Citation Profile [Updated: 2026-05-04 07:00:09]

5 Years H Index

Impact Factor (IF)

0.52

5 Years IF

0.85

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
1997	0	0.24	0.03	0	39	39	170	1	1	0		0			0	1	0.03	0.11
1998	0	0.27	0.02	0	56	95	185	2	3	39		39			0	2	0.04	0.13
1999	0.04	0.29	0.03	0.04	49	144	216	4	7	95	4	95	4	1	25		0	0.14
2000	0.07	0.35	0.07	0.08	51	195	171	13	20	105	7	144	11		0		0	0.16
2001	0.06	0.38	0.04	0.04	20	215	93	8	28	100	6	195	8		0		0	0.17
2002	0.03	0.39	0.06	0.04	22	237	73	10	42	71	2	215	9		0		0	0.21
2003	0.12	0.43	0.08	0.08	53	290	315	23	65	42	5	198	15		0	2	0.04	0.21
2004	0.12	0.48	0.1	0.09	51	341	323	35	100	75	9	195	18	1	2.9	7	0.14	0.22
2005	0.09	0.51	0.07	0.08	56	397	350	28	128	104	9	197	15	3	10.7		0	0.23
2006	0.1	0.49	0.1	0.09	70	467	301	45	174	107	11	202	19	9	20	1	0.01	0.22
2007	0.07	0.44	0.1	0.13	126	593	395	61	236	126	9	252	32	10	16.4		0	0.2
2008	0.1	0.47	0.14	0.15	207	800	508	113	349	196	20	356	54	22	19.5		0	0.22
2009	0.04	0.46	0.13	0.1	132	932	350	125	474	333	14	510	52	18	14.4	4	0.03	0.23
2010	0.12	0.46	0.15	0.13	135	1067	67	160	634	339	42	591	76	30	18.8		0	0.2
2011	0.07	0.5	0.18	0.13	76	1143	69	209	843	267	20	670	85	17	8.1	2	0.03	0.23
2012	0.05	0.5	0.18	0.14	36	1179	170	215	1059	211	10	676	92	2	0.9		0	0.21
2013	0.08	0.54	0.2	0.12	104	1283	466	263	1322	112	9	586	71	7	2.7	3	0.03	0.23
2014	0.19	0.53	0.19	0.13	75	1358	325	262	1584	140	27	483	64	32	12.2	6	0.08	0.22
2015	0.23	0.52	0.22	0.15	56	1414	323	305	1889	179	41	426	65	13	4.3	4	0.07	0.22
2016	0.3	0.5	0.24	0.26	46	1460	163	357	2246	131	39	347	89	26	7.3	3	0.07	0.2
2017	0.2	0.51	0.24	0.33	52	1512	195	368	2614	102	20	317	104	25	6.8		0	0.2
2018	0.23	0.52	0.26	0.35	60	1572	287	403	3017	98	23	333	115	7	1.7	4	0.07	0.22
2019	0.25	0.53	0.25	0.32	57	1629	295	402	3420	112	28	289	93		0	14	0.25	0.21
2020	0.62	0.63	0.31	0.55	59	1688	463	529	3950	117	73	271	148		0	25	0.42	0.3
2021	1.33	0.73	0.4	0.95	52	1740	315	703	4653	116	154	274	259		0	28	0.54	0.27
2022	1.23	0.72	0.36	0.91	49	1789	219	643	5296	111	137	280	254		0	17	0.35	0.22
2023	1.57	0.67	0.43	1.26	49	1838	71	784	6080	101	159	277	349	8	1	8	0.16	0.19
2024	1	0.73	0.31	0.96	49	1887	35	584	6664	98	98	266	255		0	7	0.14	0.22
2025	0.52	0.96	0.24	0.85	55	1942	6	461	7125	98	51	258	220		0	4	0.07	0.28

IF:	Two years Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for all series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Five years Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	1997	Management of Innovation in Services. (1997). Sundbo, Jon. In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	111
2	2015	Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Marquet, Morgan ; Zhao, Anita Lifen ; Palmer, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554. Full description at Econpapers \|\| Download paper	75
3	2018	Reinforcing competitive advantage through green organizational culture and green innovation. (2018). Tuna, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491. Full description at Econpapers \|\| Download paper	75
4	2020	Service robot implementation: a theoretical framework and research agenda. (2020). FlaviÃ¡n, Carlos ; Casalo, Luis V ; Schepers, Jeroen ; Belanche, Daniel ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225. Full description at Econpapers \|\| Download paper	74
5	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Matzler, Kurt ; Heischmidt, Kenneth ; Sauerwein, Elmar . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	67
6	2003	Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30. Full description at Econpapers \|\| Download paper	60
7	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Carlborg, Per ; Kindstrom, Daniel ; Kowalkowski, Christian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	56
8	2020	COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Liangqiang, LI ; Jiaming, Fang. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490. Full description at Econpapers \|\| Download paper	55
9	2009	Emergence of innovations in services. (2009). Tuominen, Tiina ; Toivonen, Marja. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	54
10	1998	The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, FaÃ¯z ; Gadrey, Jean ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15. Full description at Econpapers \|\| Download paper	53
11	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	53
12	2013	Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Poggesi, Sara ; Mari, Michela. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199. Full description at Econpapers \|\| Download paper	52
13	2009	The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136. Full description at Econpapers \|\| Download paper	51
14	2003	What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66. Full description at Econpapers \|\| Download paper	49
15		Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771. Full description at Econpapers \|\| Download paper	46
16	2012	Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Akehurst, Gary ; Simarro, Enrique . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505. Full description at Econpapers \|\| Download paper	42
17	2007	A New Framework for Service Supply Chains. (2007). Baltacioglu, Tuncdan ; And, Oznur Yurt ; Kaplan, Melike D. ; Ada, Erhan. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	41
18	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Sampson, Scott E. ; SHOWALTER, MICHAEL J.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	40
19	2022	Advancing knowledge through literature reviews: âwhatâ, âwhyâ, and âhow to contributeâ. (2022). Kumar, Satish ; Lim, Weng Marc ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:481-513. Full description at Econpapers \|\| Download paper	39
20	2005	A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445. Full description at Econpapers \|\| Download paper	37
21	2020	The impact of live video streaming on online purchase intention. (2020). Zhang, Min ; Qin, Fang ; Luo, Cheng ; Wang, Alan G. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681. Full description at Econpapers \|\| Download paper	37
22	2008	Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Sarkar, Soumodip ; Carvalho, Luisa. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356. Full description at Econpapers \|\| Download paper	35
23	2019	Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Rather, Raouf Ahmad ; Hollebeek, Linda D ; Ul, Jamid. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540. Full description at Econpapers \|\| Download paper	35
24	2021	Customer engagement and purchase intention in live-streaming digital marketing platforms. (2021). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Fang, Jiaming ; Asare, Andy Ohemeng. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:767-786. Full description at Econpapers \|\| Download paper	33
25	2004	Environmental strategies in spanish hotels: contextual factors and performance. (2004). de Burgos-Jimenez, Jeronimo ; Cespedes-Lorente, Jose ; Carmona-Moreno, Eva. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130. Full description at Econpapers \|\| Download paper	33
26	2008	Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Kuo, Ying-Feng ; Chen, Wen-Chin ; Deng, Wei-Jaw . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51. Full description at Econpapers \|\| Download paper	32
27	2007	Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707. Full description at Econpapers \|\| Download paper	31
28	2000	A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). Chen, Tser-Yieth ; YEH, TSER-LIEN . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109. Full description at Econpapers \|\| Download paper	31
29	2022	Leadership, green innovation, and green creativity: a systematic review. (2022). Uysal, Muzaffer ; Arici, Hasan Evrim. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:280-320. Full description at Econpapers \|\| Download paper	31
30	2009	An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Lee, Soyoung ; Li, Jiunn-Ger Tony ; Kim, Jai-Ok . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652. Full description at Econpapers \|\| Download paper	31
31	2005	The determinants of export behaviour in UK service firms. (2005). Suppakitjarak, Joy ; Seaton, Jonathan ; Gourlay, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889. Full description at Econpapers \|\| Download paper	30
32	2007	Knowledge Intensive Business Services and Urban Industrial Development. (2007). WIIG, Heidi ; Aslesen, Heidi Wiig ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338. Full description at Econpapers \|\| Download paper	30
33	2008	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Shamdasani, Prem ; Malhotra, Neeru ; Mukherjee, Avinandan. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138. Full description at Econpapers \|\| Download paper	30
34	2020	COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; KayaoÄlu, AyÅegÃ¼l ; Kayaoglu, Aysegul. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931. Full description at Econpapers \|\| Download paper	29
35	2006	An exploration of the meanings of hotel brand equity. (2006). Ball, Stephen ; Bailey, Rob . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38. Full description at Econpapers \|\| Download paper	28
36	2014	A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, ; Eggers, Fabian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294. Full description at Econpapers \|\| Download paper	27
37	2017	Impact of customer experience on loyalty: a multichannel examination. (2017). Rajaobelina, Lova ; Ricard, Line ; Brun, Isabelle ; Berthiaume, Bilitis. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340. Full description at Econpapers \|\| Download paper	27
38	2005	How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271. Full description at Econpapers \|\| Download paper	26
39	2008	Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Welter, Friederike ; Smallbone, David ; Voytovich, Artem . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670. Full description at Econpapers \|\| Download paper	26
40	2021	A review of customer citizenship behaviors in the service context. (2021). Yi, Youjae ; Gong, Taeshik. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:169-199. Full description at Econpapers \|\| Download paper	26
41	2007	From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755. Full description at Econpapers \|\| Download paper	26
42	2014	Servitisation of European manufacturing: evidence from a large scale database. (2014). Schartinger, Doris ; Dachs, Bernhard ; Borowiecki, Martin ; Lay, Gunter ; Jager, Angela ; Biege, Sabine . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:1:p:5-23. Full description at Econpapers \|\| Download paper	25
43	2004	Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Phillips, Paul A. ; Sipahioglu, Mehmet A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51. Full description at Econpapers \|\| Download paper	25
44	2020	COVID-19 restrictions and consumersâ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Akhtar, Naeem ; Usman, Muhammad ; Ali, Moazzam. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913. Full description at Econpapers \|\| Download paper	25
45	2005	Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Yeh, Tsai-Lien ; Lieu, Pang-Tien. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944. Full description at Econpapers \|\| Download paper	24
46	2006	Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching. In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71. Full description at Econpapers \|\| Download paper	24
47	2022	Green human resource management in service industries: the construct, antecedents, consequences, and outlook. (2022). Bayighomog, Steven W ; Tanova, Cem. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:412-452. Full description at Econpapers \|\| Download paper	24
48	2000	Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the âNewâ Glasgow. (2000). Nickson, Dennis ; Warhurst, Chris ; WITZ, ANNE ; Cullen, Anne Marie. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:3:p:1-18. Full description at Econpapers \|\| Download paper	24
49	2007	Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy ; Farrell, Andrew M.. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604. Full description at Econpapers \|\| Download paper	24
50	2021	Resilience building in service firms during and post COVID-19. (2021). Jahromi, Melissa Farboudi ; Huang, Arthur. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:138-167. Full description at Econpapers \|\| Download paper	23

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2020	Service robot implementation: a theoretical framework and research agenda. (2020). FlaviÃ¡n, Carlos ; Casalo, Luis V ; Schepers, Jeroen ; Belanche, Daniel ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225. Full description at Econpapers \|\| Download paper	32
2	2018	Reinforcing competitive advantage through green organizational culture and green innovation. (2018). Tuna, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491. Full description at Econpapers \|\| Download paper	31
3	2022	Advancing knowledge through literature reviews: âwhatâ, âwhyâ, and âhow to contributeâ. (2022). Kumar, Satish ; Lim, Weng Marc ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:481-513. Full description at Econpapers \|\| Download paper	26
4	2022	Leadership, green innovation, and green creativity: a systematic review. (2022). Uysal, Muzaffer ; Arici, Hasan Evrim. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:280-320. Full description at Econpapers \|\| Download paper	21
5	2021	Customer engagement and purchase intention in live-streaming digital marketing platforms. (2021). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Fang, Jiaming ; Asare, Andy Ohemeng. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:767-786. Full description at Econpapers \|\| Download paper	21
6	2015	Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Marquet, Morgan ; Zhao, Anita Lifen ; Palmer, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554. Full description at Econpapers \|\| Download paper	19
7	2020	The impact of live video streaming on online purchase intention. (2020). Zhang, Min ; Qin, Fang ; Luo, Cheng ; Wang, Alan G. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681. Full description at Econpapers \|\| Download paper	15
8	2021	A review of customer citizenship behaviors in the service context. (2021). Yi, Youjae ; Gong, Taeshik. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:169-199. Full description at Econpapers \|\| Download paper	13
9	2021	The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective. (2021). Said, Emanuel ; Castillo, Daniela ; Canhoto, Ana Isabel. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:900-925. Full description at Econpapers \|\| Download paper	12
10	2022	Linking artificial intelligence to service sabotage. (2022). Ye, Jian ; Ma, Chunhao. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:13-14:p:1054-1074. Full description at Econpapers \|\| Download paper	11
11	2022	Characteristics and roles of streamers in e-commerce live streaming. (2022). Li, Xiaodong ; Zhang, Shengliang ; Huang, Chaoying ; Ren, AI. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:13-14:p:1001-1029. Full description at Econpapers \|\| Download paper	11
12	2022	Green human resource management in service industries: the construct, antecedents, consequences, and outlook. (2022). Bayighomog, Steven W ; Tanova, Cem. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:412-452. Full description at Econpapers \|\| Download paper	11
13	2020	Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience. (2020). Senbeto, Dagnachew L. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:15-16:p:1119-1139. Full description at Econpapers \|\| Download paper	10
14	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Matzler, Kurt ; Heischmidt, Kenneth ; Sauerwein, Elmar . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	10
15	2021	Artificial intelligence acceptance in services: connecting with Generation Z. (2021). ViteziÄ, Vanja ; Peri, Marko. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:926-946. Full description at Econpapers \|\| Download paper	9
16	2021	Resilience building in service firms during and post COVID-19. (2021). Jahromi, Melissa Farboudi ; Huang, Arthur. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:138-167. Full description at Econpapers \|\| Download paper	9
17	2021	Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook. (2021). Gurlek, Mert ; Koseoglu, Mehmet Ali. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:734-766. Full description at Econpapers \|\| Download paper	9
18	2021	The impact of service quality and customer satisfaction on consumer spending in wineries. (2021). Madanoglu, Melih ; Lee, Kyuho ; Ha, Inhyuck Steve ; Fritz, Anisya. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:248-260. Full description at Econpapers \|\| Download paper	7
19	2012	Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Akehurst, Gary ; Simarro, Enrique . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505. Full description at Econpapers \|\| Download paper	7
20	2017	Impact of customer experience on loyalty: a multichannel examination. (2017). Rajaobelina, Lova ; Ricard, Line ; Brun, Isabelle ; Berthiaume, Bilitis. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340. Full description at Econpapers \|\| Download paper	7
21	2018	The interrelationships between relationship marketing constructs and customer engagement dimensions. (2018). van Tonder, Estelle ; Petzer, Danil Johannes. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:13-14:p:948-973. Full description at Econpapers \|\| Download paper	7
22	2020	COVID-19 restrictions and consumersâ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Akhtar, Naeem ; Usman, Muhammad ; Ali, Moazzam. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913. Full description at Econpapers \|\| Download paper	7
23	2020	COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Liangqiang, LI ; Jiaming, Fang. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490. Full description at Econpapers \|\| Download paper	7
24	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	7
25	2024	The dark side of artificial intelligence in services. (2024). Belk, Russell W ; Casalo, Luis V ; Belanche, Daniel ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:44:y:2024:i:3-4:p:149-172. Full description at Econpapers \|\| Download paper	7
26	2022	Value co-creation in the B2B context: a conceptual framework and its implications. (2022). Tan, Yin Leng ; Ashok, Mona ; Pathak, Buddhi. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:3-4:p:178-205. Full description at Econpapers \|\| Download paper	6
27	2007	A New Framework for Service Supply Chains. (2007). Baltacioglu, Tuncdan ; And, Oznur Yurt ; Kaplan, Melike D. ; Ada, Erhan. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	6
28	2023	Metaverse in services marketing: an overview and future research directions. (2023). Nunkoo, Robin ; Lu, LU ; Gursoy, Dogan ; Deng, Demi. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:15-16:p:1140-1172. Full description at Econpapers \|\| Download paper	6
29	2021	When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures. (2021). Philp, Matthew ; Huang, BO. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:877-899. Full description at Econpapers \|\| Download paper	6
30	2022	The attribution effects of CSR motivations on brand advocacy: psychological distance matters!. (2022). Lahuerta-Otero, Eva ; Ibrahim, Blend ; Dalal, Bassam ; Aljarah, Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:583-605. Full description at Econpapers \|\| Download paper	6
31	2021	Ethical issues in service robotics and artificial intelligence. (2021). Belk, Russell. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:860-876. Full description at Econpapers \|\| Download paper	6
32	2016	Brand attachment and customer citizenship behaviors. (2016). Yang, Ya-Fang ; Luo, She-Juang ; Cheng, Jui-Chang ; Yen, Chang-Hua. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:263-277. Full description at Econpapers \|\| Download paper	6
33	2019	Unraveling refugee entrepreneurship and its role in integration: empirical evidence from the hospitality industry. (2019). Alrawadieh, Zaid ; Shneikat, Belal. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:9-10:p:741-761. Full description at Econpapers \|\| Download paper	6
34	2017	Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Amoh, Simon ; Mahmoud, Mahmoud Abdulai ; Narteh, Bedman. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447. Full description at Econpapers \|\| Download paper	6
35	2020	Service innovation implementation: a systematic review and research agenda. (2020). Singh, Shiwangi ; Dhir, Sanjay ; Akbani, Ismail. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:491-517. Full description at Econpapers \|\| Download paper	6
36	2017	Determinants of consumersâ purchase behaviour towards green brands. (2017). Wang, Hui-Ju. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:13-14:p:896-918. Full description at Econpapers \|\| Download paper	6
37	2020	The two-way integration between manufacturing and services. (2020). Onesti, Gianni ; di Berardino, Claudio. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:5:p:337-357. Full description at Econpapers \|\| Download paper	5
38	2021	Brand anthropomorphism, love and defense: does attitude towards social distancing matter?. (2021). Dogan, Seden ; Amin, Muslim ; Ryu, Kisang ; Hussain, Kashif ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:58-83. Full description at Econpapers \|\| Download paper	5
39	2020	Determining customer satisfaction and loyalty from a value co-creation perspective. (2020). Woratschek, Herbert ; Horbel, Chris ; Popp, Bastian. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:11-12:p:777-799. Full description at Econpapers \|\| Download paper	5
40	2021	Perceived retailer innovativeness and brand equity: mediation of consumer engagement. (2021). Zainol, Zuraidah ; Alam, Syed Shah ; Omar, Nor Asiah ; Kassim, Ahmad Sabri. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:5-6:p:355-381. Full description at Econpapers \|\| Download paper	5
41	2016	Managing service employees: literature review, expert opinions, and research directions. (2016). Wirtz, Jochen ; Jerger, Christina. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:15-16:p:757-788. Full description at Econpapers \|\| Download paper	5
42	2019	Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Rather, Raouf Ahmad ; Hollebeek, Linda D ; Ul, Jamid. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540. Full description at Econpapers \|\| Download paper	5
43	2023	Does green inclusive leadership promote hospitality employeesâ pro-environmental behaviors? The mediating role of climate for green initiative. (2023). Thabet, Wael Mohammed ; Aboramadan, Mohammed ; Badar, Kamal ; Abualigah, Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:1-2:p:43-63. Full description at Econpapers \|\| Download paper	5
44	2020	The two-way integration between manufacturing and services. (2020). Onesti, Gianni ; di Berardino, Claudio. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:5-6:p:337-357. Full description at Econpapers \|\| Download paper	5
45	2021	Ethical leadership and knowledge hiding: an intervening and interactional analysis. (2021). Yousaf, Zahid ; Usman, Muhammad ; Tauheed, Muhammad Luqman ; Anser, Muhammad Khalid ; Ali, Moazzam. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:5-6:p:307-329. Full description at Econpapers \|\| Download paper	5
46	2023	Responsible leadership, organizational ethical culture, strategic posture, and green innovation. (2023). Javed, Muzhar ; Akhtar, Muhammad Waheed ; Junaid, Muhammad ; Hussain, Khalid ; Huo, Chunhui ; Garavan, Thomas. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:7-8:p:454-474. Full description at Econpapers \|\| Download paper	5
47	2022	Theories, constructs, and methodologies to study COVID-19 in the service industries. (2022). Gao, Lily ; Patricio, Lia ; Cambra-Fierro, Jesus ; Melero-Polo, Iguacel. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:551-582. Full description at Econpapers \|\| Download paper	5
48	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Carlborg, Per ; Kindstrom, Daniel ; Kowalkowski, Christian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	5
49	2008	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Shamdasani, Prem ; Malhotra, Neeru ; Mukherjee, Avinandan. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138. Full description at Econpapers \|\| Download paper	5
50	2020	Customer service well-being: scale development and validation. (2020). Falter, Mareike ; Hadwich, Karsten. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:1-2:p:181-202. Full description at Econpapers \|\| Download paper	5

Citing documents used to compute impact factor: 51

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2025	Unintended consequences of service robots â Recent progress and future research directions. (2025). Paluch, Stefanie ; Kunz, Werner ; Jayawardhena, Chanaka ; Wirtz, Jochen ; Pitardi, Valentina ; Heirati, Nima. In: Journal of Business Research. RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325001894. Full description at Econpapers \|\| Download paper
2025	Unveiling the Nexus Between Use of AI-Enabled Robo-Advisors, Behavioural Intention and Sustainable Investment Decisions Using PLS-SEM. (2025). Mohapatra, Nargis ; Shekhar, Sameer ; Singh, Rubee ; Khan, Shahbaz ; Santos, Gilberto ; Carvalho, Sandro. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:9:p:3897-:d:1642786. Full description at Econpapers \|\| Download paper
2025	The Dynamics of Retail Growth Through the Synergy of Customer-Centric Technology, Customer Accountability and Organisational Culture. (2025). Tanase, George Cosmin. In: Romanian Distribution Committee Magazine. RePEc:rdc:journl:v:16:y:2025:i:4:p:27-33. Full description at Econpapers \|\| Download paper
2025	Exploring purchase intention in metaverse retailing: Insights from an automotive platform. (2025). Lv, Yang ; Zhang, Haowei ; Urbonavicius, Sigitas ; Behl, Abhishek ; Hollebeek, Linda D. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004405. Full description at Econpapers \|\| Download paper
2025	Key Drivers of Sustainable Marketing in the Chinese Hotel Industry: The Mediating Role of Big Data Applications and Marketing Innovation. (2025). Qin, Haolang ; Hossain, Md Billal ; Li, Yang. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:10:p:4425-:d:1654695. Full description at Econpapers \|\| Download paper
2025	Iâm âKFCâ: How brand-exclusive digital human influences brand intimacy. (2025). Zhu, Dong Hong ; Qi, Wen. In: Journal of Business Research. RePEc:eee:jbrese:v:197:y:2025:i:c:s0148296325002747. Full description at Econpapers \|\| Download paper
2025	Exploring the role of time in service: a mapping review based on temporal orientations and their cognitive actions. (2025). Fisk, Raymond ; Meijboom, Bert ; de Regge, Melissa ; Alkire, Linda ; Gemmel, Paul ; Vancaillie, Selien. In: Other publications TiSEM. RePEc:tiu:tiutis:e48de9c6-c7fc-4dfa-b77b-743b554c2f66. Full description at Econpapers \|\| Download paper
2025	Understanding Digital Organizational Trust: A Socio-Technical Approach to Human-Technology Collaboration. (2025). Justyna, Fijakowska ; Barbara, Kouch. In: Journal of Intercultural Management. RePEc:vrs:joinma:v:17:y:2025:i:3:p:5-30:n:1001. Full description at Econpapers \|\| Download paper
2025	Virtual Influencers (VIs) As Marketing Communication Tools. (2025). Mazurkiewicz-Pizlo, Anna. In: European Research Studies Journal. RePEc:ers:journl:v:xxviii:y:2025:i:1:p:472-492. Full description at Econpapers \|\| Download paper
2025	From familiarity to acceptance: The impact of Generative Artificial Intelligence on consumer adoption of retail chatbots. (2025). Arce-Urriza, Marta ; Chocarro, Raquel ; Cortiaas, Maonica ; Marcos-Mataas, Gustavo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:84:y:2025:i:c:s096969892500013x. Full description at Econpapers \|\| Download paper
2025	Generative AI as a source of information on environmental Problems: Understanding its influence on Generation Z. (2025). Lpez, Manuela ; Casal, Luis Vicente ; Sancho-Esper, Franco Manuel ; Rodriguez-Sanchez, Carla. In: Technology in Society. RePEc:eee:teinso:v:83:y:2025:i:c:s0160791x2500226x. Full description at Econpapers \|\| Download paper
2025	You plan to manipulate me: A persuasion knowledge perspective for understanding the effects of AI-assisted selling. (2025). Zhu, Youping ; Wang, Haoding ; Liu, Dewen. In: Journal of Business Research. RePEc:eee:jbrese:v:200:y:2025:i:c:s0148296325004217. Full description at Econpapers \|\| Download paper
2025	Exploring the role of artificial intelligence in addressing sustainable development. A semantic analysis of AI patents. (2025). Abbate, Tindara ; Cesaroni, Fabrizio ; Crupi, Antonio ; Costa, Alessandra. In: Technovation. RePEc:eee:techno:v:148:y:2025:i:c:s0166497225001671. Full description at Econpapers \|\| Download paper
2025	The Impact of Green Inclusive Leadership on Green Innovation in Chinese SMEs: The Mediating Roles of Green Knowledge Sharing and Green Organizational Identity. (2025). Zhang, Shuning ; Li, Yannan ; Hong, Ahreum. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:3:p:1180-:d:1581715. Full description at Econpapers \|\| Download paper
2025	Psychological Resilience and Perceived InvulnerabilityâCritical Factors in Assessing Perceived Risk Related to Travel and Tourism-Related Behaviors of Generation Z. (2025). Mlescu, Simona. In: Tourism and Hospitality. RePEc:gam:jtourh:v:6:y:2025:i:2:p:90-:d:1660425. Full description at Econpapers \|\| Download paper
2025	Ethical Considerations in CustomerâRobot Service Interactions: Scoping Review, Network Analysis, and Future Research Agenda. (2025). Stock-Homburg, Ruth Maria ; Kegel, Mona Mareen. In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL). RePEc:dar:wpaper:155788. Full description at Econpapers \|\| Download paper
2025	Falling out with AI-buddies: The hidden costs of treating AI as a partner versus servant during service failure. (2025). Sobol, Kamila ; Sncal, Sylvain ; Laporte, Sandra ; Huang, BO. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:219:y:2025:i:c:s0040162525003105. Full description at Econpapers \|\| Download paper
2025	How language arousal affects purchase intentions in online retailing? The role of virtual versus human influencers, language typicality, and trust. (2025). Han, Yao ; Wang, Bin ; Lu, Xiaoli ; Kandampully, Jay. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004028. Full description at Econpapers \|\| Download paper
2025	Ten years of evolving traditional versus non-traditional celebrity endorser study: review and synthesis. (2025). Wahyudi, Lilik ; Hariningsih, Endang ; Sugiarto, Catur ; Haryanto, Budhi. In: Management Review Quarterly. RePEc:spr:manrev:v:75:y:2025:i:3:d:10.1007_s11301-024-00425-0. Full description at Econpapers \|\| Download paper
2025	Examining the impact of e-leadership on strategic innovation at work: a moderated-mediation model. (2025). Pereira, Vijay ; Bazal-Shoham, Ofra ; Hassan, Yusuf ; Majumdarr, Shubh ; Pandey, Jayesh ; Behl, Abhishek. In: The Journal of Technology Transfer. RePEc:kap:jtecht:v:50:y:2025:i:2:d:10.1007_s10961-024-10108-3. Full description at Econpapers \|\| Download paper
2025	Does green innovation pay off in China? Market valuation, investor sentiment, and risk-taking in A-listed firms. (2025). Shabbir, Muhammad Nadir ; Iftikhar, Kainat ; Batool, Fatima. In: Risk Management. RePEc:pal:risman:v:27:y:2025:i:3:d:10.1057_s41283-025-00166-8. Full description at Econpapers \|\| Download paper
2025	Relationship between carbon disclosure quality, green innovation and organizational performance under the background of carbon neutrality. (2025). Ma, Anmiao. In: Finance Research Letters. RePEc:eee:finlet:v:82:y:2025:i:c:s1544612325007834. Full description at Econpapers \|\| Download paper
2025	Envy or inspiration? The emotional and behavioral reactions of bystanders to peer voice endorsement. (2025). Zhang, Zhengtang ; Cui, SU ; Wang, Longdong ; Zhu, Hanqiu. In: Journal of Business Research. RePEc:eee:jbrese:v:201:y:2025:i:c:s0148296325005582. Full description at Econpapers \|\| Download paper
2025	From satisfaction to sustainability: A conceptual introduction to sustainable consumer well-being. (2025). Adkins, Natalie Ross ; Go, Josephine ; Machin, Jane Emma ; Crosby, Elizabeth ; Holt, Elaine ; Alcoforado, Daniela ; Rtelion, Aura ; Mirabito, Ann M. In: AMS Review. RePEc:spr:amsrev:v:15:y:2025:i:3:d:10.1007_s13162-025-00317-w. Full description at Econpapers \|\| Download paper
2025	The Moderating Effect of Emotional Intelligence on Mentorship, Job Autonomy, Technostress and Employeeâ¬â¢s Turnover Intention in Bangladesh Private Banking Sector. (2025). , Hishamuddin ; Hashim, Raemah Abdullah ; Begum, Aklima. In: International Journal of Research and Scientific Innovation. RePEc:bjc:journl:v:12:y:2025:i:2:p:430-447. Full description at Econpapers \|\| Download paper
2025	The Role of Generative Artificial Intelligence in Shaping Business Innovation: Insights from End Usersâ Perspectives and Practices. (2025). Liliana, Ionescu-Feleag ; Snziana-Maria, Rndau ; Valentin, Radu ; Bogdan-Tefan, Ionescu. In: Economics - The Open-Access, Open-Assessment Journal. RePEc:bpj:econoa:v:19:y:2025:i:1:p:24:n:1002. Full description at Econpapers \|\| Download paper
2025	The impact of service agent type on satisfaction in green purchasing: A comparative study of AI and human agents. (2025). Yi, Youjae ; Choi, Sunhwa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925001341. Full description at Econpapers \|\| Download paper
2025	How do consumers react to AI-generated green marketing content? A hybrid analysis using PLS-SEM and text mining. (2025). Zhou, Cheng ; Jiang, Bing. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925002103. Full description at Econpapers \|\| Download paper
2025	Saudi Arabias path to carbon neutrality: Analysis of the role of Hajj pilgrimage, energy consumption, and economic growth. (2025). Raihan, Asif ; Rahman, Syed Masiur ; Sarker, Tapan. In: Innovation and Green Development. RePEc:eee:ingrde:v:4:y:2025:i:1:s2949753124000808. Full description at Econpapers \|\| Download paper
2025	Fostering responsible AI adoption in startups through entrepreneurial orientation: A sustainable approach. (2025). Alshibani, Safiya Mukhtar ; Korayim, Diana ; Mehrotra, Ankit ; Agarwal, Vaishali. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:219:y:2025:i:c:s0040162525003038. Full description at Econpapers \|\| Download paper
2025	Understanding consumer responses to robot roles in human-robot service collaboration. (2025). Yang, Tangwutu ; Li, YI ; Chang, Yaping. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925001869. Full description at Econpapers \|\| Download paper
2025	Can generative artificial intelligence drive sustainable behavior? A consumer-adoption model for AI-driven sustainability recommendations. (2025). Dayarana, Andri. In: Technology in Society. RePEc:eee:teinso:v:83:y:2025:i:c:s0160791x2500185x. Full description at Econpapers \|\| Download paper
2025	Supervisory support for subordinatesâ use of information and communication technologies: development and preliminary validation of a scale in a Chinese context. (2025). Zhang, Juncheng ; Eerde, Wendelien ; Liu, Fang ; Chen, Weiqi. In: Humanities and Social Sciences Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05293-x. Full description at Econpapers \|\| Download paper
2025	Soft HRM Practices Fostering Service Innovations and Performance in Hospitality Firms. (2025). Chen, Ja-Shen ; Tsou, Hung-Tai ; Ngoc, Nguyen B ; Mai, Thi Oanh. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:3:p:895-:d:1574031. Full description at Econpapers \|\| Download paper
2025	Big Data and Artificial Intelligence in Accounting and Information Systems of Insurance Business Stakeholders. (2025). Kuruch, Oleksandr ; Savastieieva, Oksana ; Demianchuk, Maryna. In: Oblik i finansi. RePEc:iaf:journl:y:2025:i:3:p:5-13. Full description at Econpapers \|\| Download paper
2025	Stand strong or Step Back: Exploring resilience and customer incivility in the retail context. (2025). Khorana, Sangeeta ; Sharma, Vikram Kumar ; Alghafes, Rsha ; Gupta, Pragya. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925001328. Full description at Econpapers \|\| Download paper
2025	Social Media Influencers â¬â Current Dynamics and Future Prospects. (2025). Deng, Jing ; Omar, Rosmini ; Ning, Binyao ; Mohd, Shaliza Binti ; Ren, Benhui. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:9:y:2025:i:1:p:554-567. Full description at Econpapers \|\| Download paper
2025	Integrating Metaverse Technologies in Manufacturing: A Case-Informed Conceptual Framework and Future Directions. (2025). Naik, Mallikarjun ; Kuber, Soumya. In: International Journal of Research and Scientific Innovation. RePEc:bjc:journl:v:12:y:2025:i:67:p:194-205. Full description at Econpapers \|\| Download paper
2025	Metaverse Marketing: A Business-To-Business Analysis of Brand Strategies and Generation Z Engagement in the Sports Industry. (2025). Streimikis, Justas ; Bukhari, Faheem ; Streimikiene, Dalia ; Ahmed, Rizwan Raheem ; Hussain, Saima. In: The AMFITEATRU ECONOMIC journal. RePEc:aes:amfeco:v:27:y:2025:i:70:p:1091. Full description at Econpapers \|\| Download paper
2025	Adverse impacts of metaverse-induced cognitive biases on the immersive shopping experience: A conceptual model developed from a qualitative approach. (2025). Rana, Nripendra P ; Bala, Pradip Kumar ; Behera, Rajat Kumar ; Ghosh, Soumili. In: Technology in Society. RePEc:eee:teinso:v:82:y:2025:i:c:s0160791x2500106x. Full description at Econpapers \|\| Download paper
2025	Critical success factors for metaverse implementation in the service industry: A hybrid ISM-DEMATEL approach. (2025). Chi, Ming ; Ren, Shenghua ; Xu, Yongshun ; Chen, Yanli ; Wu, Yuetong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925002036. Full description at Econpapers \|\| Download paper
2025	A blessing and a curse: The influence of showing servant leadership behaviors on leader work engagement. (2025). van Dierendonck, Dirk ; Quan, Jing. In: Journal of Business Research. RePEc:eee:jbrese:v:186:y:2025:i:c:s0148296324005551. Full description at Econpapers \|\| Download paper
2025	A Parallel Mediator Model to Explain the Organizational Performance Oriented to the Quality of Life of People with Intellectual Disabilities: The Employees and Family Members Perspectives. (2025). Estreder, Yolanda ; Moliner, Carolina ; Zappal, Salvatore ; Martnez-Tur, Vicente ; Sadi, Maimoona Wasif. In: Applied Research in Quality of Life. RePEc:spr:ariqol:v:20:y:2025:i:1:d:10.1007_s11482-024-10389-8. Full description at Econpapers \|\| Download paper
2025	Artificial intelligence enabled productâservice innovation: past achievements and future directions. (2025). Parida, Vinit ; Kohtamki, Marko ; Naeem, Rimsha. In: Review of Managerial Science. RePEc:spr:rvmgts:v:19:y:2025:i:7:d:10.1007_s11846-024-00757-x. Full description at Econpapers \|\| Download paper
2025	How do users adopt AI-generated content (AIGC)? An exploration of content cues and interactive cues. (2025). Li, Chenxi ; Lin, Yixun ; Chen, Ruqing. In: Technology in Society. RePEc:eee:teinso:v:81:y:2025:i:c:s0160791x2500020x. Full description at Econpapers \|\| Download paper
2025	Leaders in the Digital Age: A Systematic Review of Robo-Advisors in Wealth Management. (2025). Srivastava, Tapsi ; Chawla, Kritika. In: International Journal of Research and Scientific Innovation. RePEc:bjc:journl:v:12:y:2025:i:10:p:603-620. Full description at Econpapers \|\| Download paper
2025	The effects of perceived trust and psychological safety on the emotions and behaviour of hotel employees: the lens from post-COVID-19. (2025). Lei, Zhiqing ; Gan, Manrong ; Ni, Christy Ying. In: Palgrave Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05069-3. Full description at Econpapers \|\| Download paper
2025	Give me Support and Hope, and I Can Be Creative: Evidence for a Mediation Model from Five Countries. (2025). Wider, Walton ; Tan, Soon-Aun ; Cheng, Siew-May ; George, Sanju ; Runco, Mark A ; Ramsay, Jonathan E ; Zhang, Jing ; Masanda, Argel Bondoc. In: Applied Research in Quality of Life. RePEc:spr:ariqol:v:20:y:2025:i:4:d:10.1007_s11482-025-10468-4. Full description at Econpapers \|\| Download paper
2025	Sustainable Employer Branding as a Catalyst for Safety Voice Behavior in Healthcare: The Mediating Role of Employee Engagement. (2025). Kurtishi-Kastrati, Selma ; Taamnha, Mohammad ; Magableh, Ihab K ; Riyadh, Hosam Alden. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:11:p:4890-:d:1664948. Full description at Econpapers \|\| Download paper
2025	Recent advancements in alternative energies, technological innovations, and optimization strategies for seaport decarbonization. (2025). Raihan, Asif ; Ridwan, Mohammad ; Rahman, Syed Masiur ; al Hasnat, MD ; Bari, Abm Mainul ; Sarker, Tapan ; Dhar, Bablu Kumar ; Islam, Md Tasbirul. In: Innovation and Green Development. RePEc:eee:ingrde:v:4:y:2025:i:3:s2949753125000499. Full description at Econpapers \|\| Download paper
2025	Responsible artificial intelligence (AI) for responsible innovation in Chinese manufacturing: From the affordanceâactualization theory. (2025). Yuan, Ruizhi ; Yannopoulou, Natalia ; Liu, Martin J ; Luo, Jun ; Ye, Dandan. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:221:y:2025:i:c:s0040162525003804. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2025

Year	Citing document
2025	How does artificial intelligence digital human live streaming increase TikTok consumer repeat purchase? Interaction between vividness, telepresence, credibility and trust. (2025). Wang, Shaofeng ; Yao, Kaibo ; Qiang, Jimeng. In: Journal of Business Research. RePEc:eee:jbrese:v:201:y:2025:i:c:s0148296325005259. Full description at Econpapers \|\| Download paper
2025	The higher the better? A study on the dark side of high engagement atmosphere in live streaming sales on consumer post-purchase satisfaction. (2025). Wang, Zheng ; Yu, Haowei ; Fan, Xiaojun ; Tao, Wenxia. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000827. Full description at Econpapers \|\| Download paper
2025	Digital technology and service tradability: evidence from patent innovations and knowledge utilization. (2025). Wang, Lei ; Chen, Yihan ; Ramsey, Thomas ; Hewings, Geoffrey. In: Humanities and Social Sciences Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05358-x. Full description at Econpapers \|\| Download paper
2025	User dissatisfaction and behavioral intention toward personalized advertising recommendation services in Chinese social networking services. (2025). Ryu, Mi Hyun ; Jin, Lei. In: Humanities and Social Sciences Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-06130-x. Full description at Econpapers \|\| Download paper

Recent citations received in 2024

Year	Citing document
2024	The automated sustainability auditor: Does artificial intelligence curtail greenwashing behavior in Chinese firms?. (2024). Huo, Chunhui ; Khan, Muhammad Kaleem ; Ammar, R M ; Maqsood, Umer Sahil. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:33:y:2024:i:8:p:9015-9039. Full description at Econpapers \|\| Download paper
2024	AI-Enhanced Edge Device for Real-Time Snoring Detection. (2024). Xie, Jianhua. In: Journal of Artificial Intelligence General science (JAIGS) ISSN:3006-4023. RePEc:das:njaigs:v:6:y:2024:i:1:p:83-93:id:224. Full description at Econpapers \|\| Download paper
2024	The phases of self in transformative experiences. (2024). Dulbecco, Maria Laura ; Neuhofer, Barbara. In: Annals of Tourism Research. RePEc:eee:anture:v:107:y:2024:i:c:s0160738324000483. Full description at Econpapers \|\| Download paper
2024	Exploring determinants influencing artificial intelligence adoption, reference to diffusion of innovation theory. (2024). Bakkar, Mahmoud ; Patnaik, Priyadarsini. In: Technology in Society. RePEc:eee:teinso:v:79:y:2024:i:c:s0160791x24002987. Full description at Econpapers \|\| Download paper
2024	Exploring High-Performance Work Systems and Sustainable Development in the Hospitality Industry. (2024). Jiang, Zih-Rong ; Wang, Chung-Jen. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:22:p:10019-:d:1522636. Full description at Econpapers \|\| Download paper
2024	Influencing Path of Consumer Digital Hoarding Behavior on E-Commerce Platforms. (2024). Zhong, Linling ; Yue, Zhikun ; Zheng, Xungang ; Zhang, Shasha. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:23:p:10341-:d:1529872. Full description at Econpapers \|\| Download paper
2024	Religiosity as a buffer against the impact of abusive supervision on employee unethical behavior: a moderated mediation model. (2024). Farooq, Omer ; Reynaud, Emmanuelle ; Qasim, Neelam ; Arshad, Muhammad. In: Post-Print. RePEc:hal:journl:hal-04672233. Full description at Econpapers \|\| Download paper

Recent citations received in 2023

Year	Citing document
2023	Convergence of business, innovation, and sustainability at the tipping point of the sustainable development goals. (2023). Lim, Weng Marc ; Voola, Ranjit ; Gupta, Girish ; Azmat, Fara ; Moyeen, Abdul. In: Journal of Business Research. RePEc:eee:jbrese:v:167:y:2023:i:c:s0148296323005295. Full description at Econpapers \|\| Download paper
2023	Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis. (2023). Lee, Voon-Hsien ; Leong, Lai-Ying ; Hew, Jun-Jie. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002771. Full description at Econpapers \|\| Download paper
2023	Key factors influencing mass willingness to use CESPs under green concept: ECOCO smart recyclers as a case study. (2023). Kao, Ya-Ling ; Tsai, Pei-Hsuan ; Tang, Jia-Wei. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:195:y:2023:i:c:s004016252300481x. Full description at Econpapers \|\| Download paper
2023	CSR Communication Matters! An Examination of CSR, Organisational Pride, and Task-Related Pro-Environmental Behaviour Nexus. (2023). Fatima, Tehreem ; Waqas, Muhammad ; Haris, Muhammad ; Badar, Kamal ; Ayub, Arslan. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:12:p:9665-:d:1172745. Full description at Econpapers \|\| Download paper
2023	Can Female Executives Enhance Organizational Resilience? Evidence from China during the COVID-19 Pandemic. (2023). Tang, Min ; Huang, JU ; Yang, Hangsheng. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:18:p:13532-:d:1236933. Full description at Econpapers \|\| Download paper
2023	Impact of Green Servant Leadership in Pakistani Small and Medium Enterprises: Bridging Pro-Environmental Behaviour through Environmental Passion and Climate for Green Creativity. (2023). Fahlevi, Mochammad ; Ali, Syed Haider ; Akram, Muhammad ; Aljuaid, Mohammed ; Jamshed, Kamran ; Abbas, Jaffar ; Rahman, Eman Zameer. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:20:p:14747-:d:1257624. Full description at Econpapers \|\| Download paper
2023	From Green Inclusive Leadership to Green Organizational Citizenship: Exploring the Mediating Role of Green Work Engagement and Green Organizational Identification in the Hotel Industry Context. (2023). Kamel, Nancy J ; Hussni, Nadia Rebhi ; al Abdulathim, Majed Abdulaziz ; Ahmed, Maha Hassan ; Abdou, Ahmed Hassan. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:20:p:14979-:d:1261691. Full description at Econpapers \|\| Download paper
2023	Nurturing Employee Engagement at Workplace and Organizational Innovation in Time of Crisis With Moderating Effect of Servant Leadership. (2023). Dalain, Ali Falah. In: SAGE Open. RePEc:sae:sagope:v:13:y:2023:i:2:p:21582440231175150. Full description at Econpapers \|\| Download paper

Recent citations received in 2022

Year	Citing document
2022	The Role of Marketing in Creating and Sustaining Polands National Brand. (2022). Sapiski, Aleksander. In: Marketing and Branding Research. RePEc:bco:mbraaa::v:9:y:2022:p:42-52. Full description at Econpapers \|\| Download paper
2022	Developing a classification scheme of service innovation. (2022). Mu, YU ; Vinig, Tsvi ; Bossink, Bart. In: Annals of Tourism Research. RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000627. Full description at Econpapers \|\| Download paper
2022	Journal of Behavioral and Experimental Finance: A bibliometric overview. (2022). Kumar, Satish ; Rao, Sandeep ; Goyal, Nisha. In: Journal of Behavioral and Experimental Finance. RePEc:eee:beexfi:v:34:y:2022:i:c:s2214635022000181. Full description at Econpapers \|\| Download paper
2022	Guidelines for advancing theory and practice through bibliometric research. (2022). Kumar, Satish ; Lim, Weng Marc ; Donthu, Naveen ; Mukherjee, Debmalya. In: Journal of Business Research. RePEc:eee:jbrese:v:148:y:2022:i:c:p:101-115. Full description at Econpapers \|\| Download paper
2022	Internet Usersâ Approach to HRM Portals in the Context of Sustainable DevelopmentâA Comparative Analysis of Poland and TÃ¼rkiye. (2022). Chmielarz, Witold ; Atasever, Mesut ; Zborowski, Marek. In: Energies. RePEc:gam:jeners:v:15:y:2022:i:21:p:8301-:d:965201. Full description at Econpapers \|\| Download paper
2022	Seroprevalence of COVID-19 and Psychological Distress among Front Liners at the Universiti Malaysia Sabah Campus during the Third Wave of COVID-19. (2022). Syed, Syed Sharizman ; Hod, Rozita ; Ping, Nicholas Tze ; Hassan, Mohd Rohaizat ; Ahmad, Mohd Hanafi ; Jeffree, Mohammad Saffree ; Ahmedy, Fatimah ; Nawi, Azmawati Mohammed ; Wider, Walton ; Omar, Azizan ; Daim, Sylvia. In: IJERPH. RePEc:gam:jijerp:v:19:y:2022:i:11:p:6840-:d:830994. Full description at Econpapers \|\| Download paper
2022	Mapping the Sustainable Human-Resource Challenges in Southeast Asiaâs FinTech Sector. (2022). Kao, Duc-Dinh ; Wu, An-Chi. In: JRFM. RePEc:gam:jjrfmx:v:15:y:2022:i:7:p:307-:d:861911. Full description at Econpapers \|\| Download paper
2022	Analysis of the Public Opinion Evolution on the Normative Policies for the Live Streaming E-Commerce Industry Based on Online Comment Mining under COVID-19 Epidemic in China. (2022). Bai, Yuhan ; Chen, Tinggui ; Cong, Tianluo ; Yang, Jianjun ; Tong, Chenhao. In: Mathematics. RePEc:gam:jmathe:v:10:y:2022:i:18:p:3387-:d:917972. Full description at Econpapers \|\| Download paper
2022	Innovation Research in Tourism and Hospitality Field: A Bibliometric and Visualization Analysis. (2022). IÅÄ±k, cem ; Dogru, Tarik ; Sirakaya-Turk, Ercan ; Aydin, Ekrem ; Karagoz, Deniz ; Iik, Cem ; Rehman, Abdul. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:13:p:7889-:d:850559. Full description at Econpapers \|\| Download paper
2022	Abusive Supervision Impact on Employeesâ Creativity: A Mediated-Moderated Perspective. (2022). Irfan, Muhammad ; Fareed, Zeeshan ; Wan, Yong ; Ali, Shahab ; Sun, LI ; Hussain, Iftikhar ; Shahzad, Farrukh. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:14:p:8648-:d:862999. Full description at Econpapers \|\| Download paper
2022	Study on the Evaluation of Green Technology Innovation Efficiency and Its Influencing Factors in the Central Plains City Cluster of China. (2022). Yang, Yali ; Dong, XU ; Fu, Wensi ; Xue, Guizhi ; Liu, Chenguang. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:17:p:11012-:d:905895. Full description at Econpapers \|\| Download paper
2022	Virtual Immersive Platforms as a Strategic Innovative Destination Marketing Tool in the COVID-19 Era. (2022). Varelas, Sotirios. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12867-:d:936983. Full description at Econpapers \|\| Download paper
2022	How Do Fresh Live Broadcast Impact Consumersâ Purchase Intention? Based on the SOR Theory. (2022). Song, Zhijie ; Shi, Rui ; Liu, Chang. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:21:p:14382-:d:961827. Full description at Econpapers \|\| Download paper
2022	Employee Adversarial Growth Driven by Organizational Learning in the Chinese Pharmaceutical Industry. (2022). Sun, Yanwei ; Nie, Ting ; Mo, Dazhuo. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:24:p:16946-:d:1006540. Full description at Econpapers \|\| Download paper
2022	Asian business and management: review and future directions. (2022). Kumar, Satish ; Sahoo, Saumyaranjan ; Froese, Fabian Jintae ; Malik, Ashish. In: Asian Business & Management. RePEc:pal:abaman:v:21:y:2022:i:5:d:10.1057_s41291-022-00209-y. Full description at Econpapers \|\| Download paper
2022	Working from home during the Covid-19 pandemic and its effect on employees and students. (2022). Piang, Thang Muan. In: Eximia Journal. RePEc:tec:eximia:v:5:y:2022:i:1:p:195-240. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Sustainability / MDPI	76	543
2	Journal of Retailing and Consumer Services / Elsevier	63	316
3	Journal of Business Research / Elsevier	124	244
4	Technological Forecasting and Social Change / Elsevier	83	107
5	SAGE Open / SAGE Publications	27	93
6	Service Business / Springer	19	92
7	IJERPH / MDPI	49	76
8	Humanities and Social Sciences Communications / Palgrave Macmillan	26	62
9	Technology in Society / Elsevier	48	57
10	Post-Print / HAL	219	45
11	Journal of Financial Services Marketing / Palgrave Macmillan	12	41