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The Service Industries Journal / Taylor & Francis Journals

Citation Profile [Updated: 2026-11-05 10:50:02]
5 Years H Index
31
Impact Factor (IF)
0.69
5 Years IF
1.02
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1997 0 0.24 0.03 0 39 39 173 1 1 0 0 0 1 0.03 0.11
1998 0 0.28 0.02 0 56 95 186 2 3 39 39 0 2 0.04 0.13
1999 0.04 0.3 0.03 0.04 49 144 219 4 7 95 4 95 4 1 25 0 0.14
2000 0.07 0.35 0.07 0.08 51 195 184 13 20 105 7 144 11 0 0 0.16
2001 0.06 0.38 0.04 0.04 20 215 95 8 28 100 6 195 8 0 0 0.17
2002 0.03 0.39 0.06 0.05 22 237 74 11 43 71 2 215 10 0 0 0.21
2003 0.14 0.43 0.08 0.08 53 290 323 24 67 42 6 198 16 0 2 0.04 0.21
2004 0.12 0.47 0.1 0.09 51 341 331 35 102 75 9 195 18 1 2.9 7 0.14 0.21
2005 0.09 0.51 0.07 0.08 56 397 353 28 130 104 9 197 15 3 10.7 0 0.23
2006 0.1 0.5 0.1 0.09 70 467 310 45 176 107 11 202 19 9 20 1 0.01 0.22
2007 0.07 0.44 0.1 0.13 126 593 403 61 238 126 9 252 32 10 16.4 0 0.2
2008 0.1 0.47 0.14 0.15 207 800 522 114 352 196 20 356 54 22 19.3 0 0.22
2009 0.04 0.46 0.13 0.1 132 932 353 125 477 333 14 510 52 18 14.4 4 0.03 0.23
2010 0.12 0.46 0.15 0.13 135 1067 68 160 637 339 42 591 76 30 18.8 0 0.2
2011 0.07 0.5 0.18 0.13 76 1143 70 209 846 267 20 670 85 17 8.1 2 0.03 0.23
2012 0.05 0.5 0.19 0.14 36 1179 174 222 1069 211 10 676 93 2 0.9 0 0.21
2013 0.08 0.53 0.21 0.12 104 1283 478 264 1333 112 9 586 71 7 2.7 3 0.03 0.23
2014 0.19 0.53 0.19 0.13 75 1358 336 262 1595 140 27 483 64 32 12.2 6 0.08 0.22
2015 0.23 0.52 0.22 0.15 56 1414 343 305 1900 179 41 426 65 13 4.3 4 0.07 0.21
2016 0.3 0.49 0.24 0.26 46 1460 173 357 2257 131 39 347 89 26 7.3 3 0.07 0.2
2017 0.2 0.5 0.24 0.33 52 1512 206 369 2626 102 20 317 104 25 6.8 0 0.2
2018 0.23 0.52 0.26 0.35 60 1572 315 405 3031 98 23 333 116 7 1.7 4 0.07 0.22
2019 0.25 0.53 0.25 0.33 57 1629 316 405 3437 112 28 289 94 0 14 0.25 0.21
2020 0.62 0.62 0.32 0.55 59 1688 494 533 3971 117 73 271 149 0 25 0.42 0.29
2021 1.34 0.72 0.41 0.96 52 1740 349 713 4684 116 156 274 263 0 28 0.54 0.26
2022 1.25 0.71 0.37 0.94 49 1789 246 668 5352 111 139 280 262 0 17 0.35 0.21
2023 1.6 0.66 0.43 1.29 49 1838 98 798 6150 101 162 277 357 8 1 8 0.16 0.19
2024 1.05 0.69 0.33 1.02 49 1887 50 617 6767 98 103 266 271 0 7 0.14 0.2
2025 0.69 0.91 0.29 1.02 55 1942 18 560 7327 98 68 258 264 0 8 0.15 0.26
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
11997Management of Innovation in Services. (1997). Sundbo, Jon. In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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112
22018Reinforcing competitive advantage through green organizational culture and green innovation. (2018). Tuna, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491.

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91
32015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Marquet, Morgan ; Zhao, Anita Lifen ; Palmer, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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81
42020Service robot implementation: a theoretical framework and research agenda. (2020). Flavián, Carlos ; Casalo, Luis V ; Schepers, Jeroen ; Belanche, Daniel ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225.

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78
52003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Matzler, Kurt ; Heischmidt, Kenneth ; Sauerwein, Elmar . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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70
62003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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60
72014The evolution of service innovation research: a critical review and synthesis. (2014). Carlborg, Per ; Kindstrom, Daniel ; Kowalkowski, Christian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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57
82020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Liangqiang, LI ; Jiaming, Fang. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490.

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57
92009Emergence of innovations in services. (2009). Tuominen, Tiina ; Toivonen, Marja. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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56
101998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Gadrey, Jean ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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53
112004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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53
122013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Poggesi, Sara ; Mari, Michela. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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52
132009The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136.

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51
142003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

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49
15Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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46
162012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Akehurst, Gary ; Simarro, Enrique . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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43
172007A New Framework for Service Supply Chains. (2007). Baltacioglu, Tuncdan ; And, Oznur Yurt ; Kaplan, Melike D. ; Ada, Erhan. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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42
182022Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’. (2022). Kumar, Satish ; Lim, Weng Marc ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:481-513.

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42
192020The impact of live video streaming on online purchase intention. (2020). Zhang, Min ; Qin, Fang ; Luo, Cheng ; Wang, Alan G. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681.

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41
201999The Performance-Importance Response Function: Observations and Implications. (1999). Sampson, Scott E. ; SHOWALTER, MICHAEL J.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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40
212022Leadership, green innovation, and green creativity: a systematic review. (2022). Uysal, Muzaffer ; Arici, Hasan Evrim. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:280-320.

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39
222005A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445.

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37
232019Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Rather, Raouf Ahmad ; Hollebeek, Linda D ; Ul, Jamid. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540.

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36
242021Customer engagement and purchase intention in live-streaming digital marketing platforms. (2021). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Fang, Jiaming ; Asare, Andy Ohemeng. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:767-786.

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35
252008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Kuo, Ying-Feng ; Chen, Wen-Chin ; Deng, Wei-Jaw . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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35
262008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Sarkar, Soumodip ; Carvalho, Luisa. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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35
272004Environmental strategies in spanish hotels: contextual factors and performance. (2004). de Burgos-Jimenez, Jeronimo ; Cespedes-Lorente, Jose ; Carmona-Moreno, Eva. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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33
282000Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow. (2000). Nickson, Dennis ; Warhurst, Chris ; WITZ, ANNE ; Cullen, Anne Marie. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:3:p:1-18.

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32
292006An exploration of the meanings of hotel brand equity. (2006). Ball, Stephen ; Bailey, Rob . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38.

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31
302009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Lee, Soyoung ; Li, Jiunn-Ger Tony ; Kim, Jai-Ok . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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31
312008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Shamdasani, Prem ; Malhotra, Neeru ; Mukherjee, Avinandan. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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31
322007Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707.

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31
332000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). Chen, Tser-Yieth ; YEH, TSER-LIEN . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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31
342007Knowledge Intensive Business Services and Urban Industrial Development. (2007). WIIG, Heidi ; Aslesen, Heidi Wiig ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338.

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31
352005The determinants of export behaviour in UK service firms. (2005). Suppakitjarak, Joy ; Seaton, Jonathan ; Gourlay, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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30
362020COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; Kayaoğlu, Ayşegül ; Kayaoglu, Aysegul. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931.

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30
372021A review of customer citizenship behaviors in the service context. (2021). Yi, Youjae ; Gong, Taeshik. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:169-199.

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28
382004Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Phillips, Paul A. ; Sipahioglu, Mehmet A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51.

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28
392007From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755.

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27
402017Impact of customer experience on loyalty: a multichannel examination. (2017). Rajaobelina, Lova ; Ricard, Line ; Brun, Isabelle ; Berthiaume, Bilitis. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340.

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27
412014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, ; Eggers, Fabian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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27
422021The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective. (2021). Said, Emanuel ; Castillo, Daniela ; Canhoto, Ana Isabel. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:900-925.

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27
432008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Welter, Friederike ; Smallbone, David ; Voytovich, Artem . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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26
442005How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271.

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26
452014Servitisation of European manufacturing: evidence from a large scale database. (2014). Schartinger, Doris ; Dachs, Bernhard ; Borowiecki, Martin ; Lay, Gunter ; Jager, Angela ; Biege, Sabine . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:1:p:5-23.

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26
462020COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Akhtar, Naeem ; Usman, Muhammad ; Ali, Moazzam. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913.

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25
472006Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching. In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71.

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25
482022Green human resource management in service industries: the construct, antecedents, consequences, and outlook. (2022). Bayighomog, Steven W ; Tanova, Cem. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:412-452.

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25
492007Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy ; Farrell, Andrew M.. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604.

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24
502005Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Yeh, Tsai-Lien ; Lieu, Pang-Tien. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944.

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24
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12018Reinforcing competitive advantage through green organizational culture and green innovation. (2018). Tuna, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491.

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46
22020Service robot implementation: a theoretical framework and research agenda. (2020). Flavián, Carlos ; Casalo, Luis V ; Schepers, Jeroen ; Belanche, Daniel ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225.

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36
32022Leadership, green innovation, and green creativity: a systematic review. (2022). Uysal, Muzaffer ; Arici, Hasan Evrim. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:280-320.

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29
42022Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’. (2022). Kumar, Satish ; Lim, Weng Marc ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:481-513.

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29
52015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Marquet, Morgan ; Zhao, Anita Lifen ; Palmer, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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25
62021Customer engagement and purchase intention in live-streaming digital marketing platforms. (2021). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Fang, Jiaming ; Asare, Andy Ohemeng. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:767-786.

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23
72020The impact of live video streaming on online purchase intention. (2020). Zhang, Min ; Qin, Fang ; Luo, Cheng ; Wang, Alan G. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681.

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19
82021The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective. (2021). Said, Emanuel ; Castillo, Daniela ; Canhoto, Ana Isabel. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:900-925.

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17
92021A review of customer citizenship behaviors in the service context. (2021). Yi, Youjae ; Gong, Taeshik. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:169-199.

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15
102022Characteristics and roles of streamers in e-commerce live streaming. (2022). Li, Xiaodong ; Zhang, Shengliang ; Huang, Chaoying ; Ren, AI. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:13-14:p:1001-1029.

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15
112022Linking artificial intelligence to service sabotage. (2022). Ye, Jian ; Ma, Chunhao. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:13-14:p:1054-1074.

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14
122020Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience. (2020). Senbeto, Dagnachew L. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:15-16:p:1119-1139.

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13
132022Green human resource management in service industries: the construct, antecedents, consequences, and outlook. (2022). Bayighomog, Steven W ; Tanova, Cem. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:412-452.

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12
142003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Matzler, Kurt ; Heischmidt, Kenneth ; Sauerwein, Elmar . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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12
152021Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook. (2021). Gurlek, Mert ; Koseoglu, Mehmet Ali. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:734-766.

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11
162021Resilience building in service firms during and post COVID-19. (2021). Jahromi, Melissa Farboudi ; Huang, Arthur. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:138-167.

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10
172021Ethical issues in service robotics and artificial intelligence. (2021). Belk, Russell. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:860-876.

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10
182023Does green inclusive leadership promote hospitality employees’ pro-environmental behaviors? The mediating role of climate for green initiative. (2023). Thabet, Wael Mohammed ; Aboramadan, Mohammed ; Badar, Kamal ; Abualigah, Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:1-2:p:43-63.

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10
192021Artificial intelligence acceptance in services: connecting with Generation Z. (2021). Vitezić, Vanja ; Peri, Marko. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:926-946.

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10
202021The impact of service quality and customer satisfaction on consumer spending in wineries. (2021). Madanoglu, Melih ; Lee, Kyuho ; Ha, Inhyuck Steve ; Fritz, Anisya. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:248-260.

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9
212023The dark side of artificial intelligence in higher education. (2023). Ivanov, Stanislav. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:15-16:p:1055-1082.

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8
222012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Akehurst, Gary ; Simarro, Enrique . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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8
232020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Liangqiang, LI ; Jiaming, Fang. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490.

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242024The dark side of artificial intelligence in services. (2024). Belk, Russell W ; Casalo, Luis V ; Belanche, Daniel ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:44:y:2024:i:3-4:p:149-172.

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252021Brand anthropomorphism, love and defense: does attitude towards social distancing matter?. (2021). Dogan, Seden ; Amin, Muslim ; Ryu, Kisang ; Hussain, Kashif ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:58-83.

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262016Brand attachment and customer citizenship behaviors. (2016). Yang, Ya-Fang ; Luo, She-Juang ; Cheng, Jui-Chang ; Yen, Chang-Hua. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:263-277.

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272022Value co-creation in the B2B context: a conceptual framework and its implications. (2022). Tan, Yin Leng ; Ashok, Mona ; Pathak, Buddhi. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:3-4:p:178-205.

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282017Impact of customer experience on loyalty: a multichannel examination. (2017). Rajaobelina, Lova ; Ricard, Line ; Brun, Isabelle ; Berthiaume, Bilitis. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340.

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292004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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302017Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Amoh, Simon ; Mahmoud, Mahmoud Abdulai ; Narteh, Bedman. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447.

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312017Determinants of consumers’ purchase behaviour towards green brands. (2017). Wang, Hui-Ju. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:13-14:p:896-918.

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322020COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Akhtar, Naeem ; Usman, Muhammad ; Ali, Moazzam. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913.

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332024Leveraging responsible artificial intelligence to enhance salespeople well-being and performance. (2024). Yuan, Ruizhi ; Xun, Jiyao ; Ye, Dandan ; Weng, Chenchen ; Huang, BO. In: The Service Industries Journal. RePEc:taf:servic:v:44:y:2024:i:9-10:p:735-765.

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342023How does customer engagement value occur in restaurants?A stimulus-organism-response(S-O-R) perspective. (2023). Turkay, Pinar Baydogan ; Aksoy, Nilsah Cavdar ; Kabadayi, Ebru Tumer. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:7-8:p:497-524.

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352023Responsible leadership, organizational ethical culture, strategic posture, and green innovation. (2023). Javed, Muzhar ; Akhtar, Muhammad Waheed ; Junaid, Muhammad ; Hussain, Khalid ; Huo, Chunhui ; Garavan, Thomas. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:7-8:p:454-474.

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362018The interrelationships between relationship marketing constructs and customer engagement dimensions. (2018). van Tonder, Estelle ; Petzer, Danil Johannes. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:13-14:p:948-973.

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372020Service innovation implementation: a systematic review and research agenda. (2020). Singh, Shiwangi ; Dhir, Sanjay ; Akbani, Ismail. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:491-517.

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382020Customer service well-being: scale development and validation. (2020). Falter, Mareike ; Hadwich, Karsten. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:1-2:p:181-202.

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392022The attribution effects of CSR motivations on brand advocacy: psychological distance matters!. (2022). Lahuerta-Otero, Eva ; Ibrahim, Blend ; Dalal, Bassam ; Aljarah, Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:583-605.

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402019Workplace spirituality – customer engagement Nexus: the mediated role of spiritual leadership on customer–oriented boundary–spanning behaviors. (2019). Bayighomog, Steven W ; Arasli, Huseyin. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:637-661.

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412016Managing service employees: literature review, expert opinions, and research directions. (2016). Wirtz, Jochen ; Jerger, Christina. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:15-16:p:757-788.

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422007A New Framework for Service Supply Chains. (2007). Baltacioglu, Tuncdan ; And, Oznur Yurt ; Kaplan, Melike D. ; Ada, Erhan. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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432014The evolution of service innovation research: a critical review and synthesis. (2014). Carlborg, Per ; Kindstrom, Daniel ; Kowalkowski, Christian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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442023Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence. (2023). Ding, Xin ; Hofmeister, Johannes ; Wirtz, Jochen. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:15-16:p:1173-1196.

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452023Metaverse in services marketing: an overview and future research directions. (2023). Nunkoo, Robin ; Lu, LU ; Gursoy, Dogan ; Deng, Demi. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:15-16:p:1140-1172.

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462021When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures. (2021). Philp, Matthew ; Huang, BO. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:877-899.

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472018An integrative framework for customer switching behavior. (2018). Mosavi, Seyed Mohammad ; Sangari, Mohamad Sadegh ; Keramati, Abbas. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:15-16:p:1067-1094.

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482019Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Rather, Raouf Ahmad ; Hollebeek, Linda D ; Ul, Jamid. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540.

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492023My new financial companion! non-linear understanding of Robo-advisory service acceptance. (2023). Zha, Tao ; Chuah, Stephanie Hui-Wen ; Aw, Eugene Cheng-Xi. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:3-4:p:185-212.

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502019Unraveling refugee entrepreneurship and its role in integration: empirical evidence from the hospitality industry. (2019). Alrawadieh, Zaid ; Shneikat, Belal. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:9-10:p:741-761.

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Citing documents used to compute impact factor: 68
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2025Unintended consequences of service robots – Recent progress and future research directions. (2025). Paluch, Stefanie ; Kunz, Werner ; Jayawardhena, Chanaka ; Wirtz, Jochen ; Pitardi, Valentina ; Heirati, Nima. In: Journal of Business Research. RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325001894.

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2025Using Artificial Intelligence for Higher Education: An Overview and Future Research Avenues. (2025). Alonso-Muaoz, Sara ; Aguado-Garcaia, Juan-Manuel ; De-Pablos, Carmen. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:2:p:21582440251340352.

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2025Micromanagement: A Systematic Literature Review and Future Research Agenda. (2025). Vu, Thuy Thi. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:4:p:21582440251383211.

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2025Key Drivers of Sustainable Marketing in the Chinese Hotel Industry: The Mediating Role of Big Data Applications and Marketing Innovation. (2025). Qin, Haolang ; Hossain, Md Billal ; Li, Yang. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:10:p:4425-:d:1654695.

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2025The Impact of User Experience on Continuous Usage Intention for AI-Generated Digital Music Platforms: Examining the Mediating Roles of Emotional Attachment and Technology Self-Efficacy. (2025). Liu, Zhixin. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:4:p:21582440251406713.

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2025I’m “KFC”: How brand-exclusive digital human influences brand intimacy. (2025). Zhu, Dong Hong ; Qi, Wen. In: Journal of Business Research. RePEc:eee:jbrese:v:197:y:2025:i:c:s0148296325002747.

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2025Exploring the role of time in service: a mapping review based on temporal orientations and their cognitive actions. (2025). de Regge, Melissa ; Alkire, Linda ; Gemmel, Paul ; Vancaillie, Selien ; Fisk, Raymond ; Meijboom, Bert. In: Other publications TiSEM. RePEc:tiu:tiutis:e48de9c6-c7fc-4dfa-b77b-743b554c2f66.

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2025Understanding Digital Organizational Trust: A Socio-Technical Approach to Human-Technology Collaboration. (2025). Justyna, Fijakowska ; Barbara, Kouch. In: Journal of Intercultural Management. RePEc:vrs:joinma:v:17:y:2025:i:3:p:5-30:n:1001.

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2025Virtual Influencers (VIs) As Marketing Communication Tools. (2025). Mazurkiewicz-Pizlo, Anna. In: European Research Studies Journal. RePEc:ers:journl:v:xxviii:y:2025:i:1:p:472-492.

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2025From familiarity to acceptance: The impact of Generative Artificial Intelligence on consumer adoption of retail chatbots. (2025). Arce-Urriza, Marta ; Chocarro, Raquel ; Cortiaas, Maonica ; Marcos-Mataas, Gustavo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:84:y:2025:i:c:s096969892500013x.

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2025Generative AI as a source of information on environmental Problems: Understanding its influence on Generation Z. (2025). Lpez, Manuela ; Casal, Luis Vicente ; Sancho-Esper, Franco Manuel ; Rodriguez-Sanchez, Carla. In: Technology in Society. RePEc:eee:teinso:v:83:y:2025:i:c:s0160791x2500226x.

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2025You plan to manipulate me: A persuasion knowledge perspective for understanding the effects of AI-assisted selling. (2025). Zhu, Youping ; Wang, Haoding ; Liu, Dewen. In: Journal of Business Research. RePEc:eee:jbrese:v:200:y:2025:i:c:s0148296325004217.

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2025Exploring the role of artificial intelligence in addressing sustainable development. A semantic analysis of AI patents. (2025). Abbate, Tindara ; Cesaroni, Fabrizio ; Crupi, Antonio ; Costa, Alessandra. In: Technovation. RePEc:eee:techno:v:148:y:2025:i:c:s0166497225001671.

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2025A Parallel Mediator Model to Explain the Organizational Performance Oriented to the Quality of Life of People with Intellectual Disabilities: The Employees and Family Members Perspectives. (2025). Estreder, Yolanda ; Moliner, Carolina ; Zappal, Salvatore ; Martnez-Tur, Vicente ; Sadi, Maimoona Wasif. In: Applied Research in Quality of Life. RePEc:spr:ariqol:v:20:y:2025:i:1:d:10.1007_s11482-024-10389-8.

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2025Psychological Resilience and Perceived Invulnerability—Critical Factors in Assessing Perceived Risk Related to Travel and Tourism-Related Behaviors of Generation Z. (2025). Mlescu, Simona. In: Tourism and Hospitality. RePEc:gam:jtourh:v:6:y:2025:i:2:p:90-:d:1660425.

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2025Ethical Considerations in Customer–Robot Service Interactions: Scoping Review, Network Analysis, and Future Research Agenda. (2025). Stock-Homburg, Ruth Maria ; Kegel, Mona Mareen. In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL). RePEc:dar:wpaper:155788.

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2025Influences of Menu, Restaurant Ownership, and Location on Chinese Ethnic Diners€™ Authenticity Perceptions. (2025). Kim, Jong-Hyeong ; Yang, Huijun ; Song, Hanqun. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:2:p:21582440251341932.

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2025Falling out with AI-buddies: The hidden costs of treating AI as a partner versus servant during service failure. (2025). Sobol, Kamila ; Sncal, Sylvain ; Laporte, Sandra ; Huang, BO. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:219:y:2025:i:c:s0040162525003105.

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2025How language arousal affects purchase intentions in online retailing? The role of virtual versus human influencers, language typicality, and trust. (2025). Han, Yao ; Wang, Bin ; Lu, Xiaoli ; Kandampully, Jay. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004028.

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2025Ten years of evolving traditional versus non-traditional celebrity endorser study: review and synthesis. (2025). Wahyudi, Lilik ; Hariningsih, Endang ; Sugiarto, Catur ; Haryanto, Budhi. In: Management Review Quarterly. RePEc:spr:manrev:v:75:y:2025:i:3:d:10.1007_s11301-024-00425-0.

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2025Exploring Purchase Behavior in Tourism E-Commerce Live Streaming: An Extended UTAUT2 Model with Technology Readiness as a Moderator. (2025). Su, Yongjun ; Xu, Junjie. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:4:p:21582440251406538.

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2025Examining the impact of e-leadership on strategic innovation at work: a moderated-mediation model. (2025). Pereira, Vijay ; Bazal-Shoham, Ofra ; Hassan, Yusuf ; Majumdarr, Shubh ; Pandey, Jayesh ; Behl, Abhishek. In: The Journal of Technology Transfer. RePEc:kap:jtecht:v:50:y:2025:i:2:d:10.1007_s10961-024-10108-3.

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2025Determinants of Generative AI in Promoting Green Purchasing Behavior: A Hybrid Partial Least Squares–Artificial Neural Network Approach. (2025). Alemran, Mostafa ; Ghobakhloo, Morteza ; Alsharafi, Mohammed A ; Wen, Jun ; Naghmehabbaspour, Bita ; Foroughi, Behzad. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:34:y:2025:i:4:p:4072-4094.

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2025The Moderating Effect of Emotional Intelligence on Mentorship, Job Autonomy, Technostress and Employee€™s Turnover Intention in Bangladesh Private Banking Sector. (2025). , Hishamuddin ; Hashim, Raemah Abdullah ; Begum, Aklima. In: International Journal of Research and Scientific Innovation. RePEc:bjc:journl:v:12:y:2025:i:2:p:430-447.

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2025Artificial Intelligence-Driven Business Intelligence for Strategic Energy and ESG Management: A Systematic Review of Economic and Policy Implications. (2025). Alzghoul, Amro ; Khaddam, Amineh A. In: International Journal of Energy Economics and Policy. RePEc:eco:journ2:v:15:y:2025:i:4:id:19820.

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2025The Role of Generative Artificial Intelligence in Shaping Business Innovation: Insights from End Users’ Perspectives and Practices. (2025). Liliana, Ionescu-Feleag ; Snziana-Maria, Rndau ; Valentin, Radu ; Bogdan-Tefan, Ionescu. In: Economics - The Open-Access, Open-Assessment Journal. RePEc:bpj:econoa:v:19:y:2025:i:1:p:24:n:1002.

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2025The impact of service agent type on satisfaction in green purchasing: A comparative study of AI and human agents. (2025). Yi, Youjae ; Choi, Sunhwa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925001341.

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2025How do consumers react to AI-generated green marketing content? A hybrid analysis using PLS-SEM and text mining. (2025). Zhou, Cheng ; Jiang, Bing. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925002103.

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2025Saudi Arabias path to carbon neutrality: Analysis of the role of Hajj pilgrimage, energy consumption, and economic growth. (2025). Raihan, Asif ; Rahman, Syed Masiur ; Sarker, Tapan. In: Innovation and Green Development. RePEc:eee:ingrde:v:4:y:2025:i:1:s2949753124000808.

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2025Fostering responsible AI adoption in startups through entrepreneurial orientation: A sustainable approach. (2025). Alshibani, Safiya Mukhtar ; Korayim, Diana ; Mehrotra, Ankit ; Agarwal, Vaishali. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:219:y:2025:i:c:s0040162525003038.

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2025Understanding consumer responses to robot roles in human-robot service collaboration. (2025). Yang, Tangwutu ; Li, YI ; Chang, Yaping. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925001869.

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2025Trust or Trickery? A Systematic Review of Greenwashing and Branding. (2025). Alqahtani, Fahad Ali. In: International Review of Management and Marketing. RePEc:eco:journ3:v:15:y:2025:i:6:id:20758.

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2025Healthy Aging in the Tourism Industry: A Systematic Literature Review. (2025). Nergiz, Hatice Gaualau ; Toker, Fidel. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:3:p:21582440251379664.

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2025From Transformational Leadership Tendency to Digital Entrepreneurship Intention: The Serial Mediation of Entrepreneurial Passion and Intention. (2025). Kerse, Gaokhan. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:4:p:21582440251405915.

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2025Can generative artificial intelligence drive sustainable behavior? A consumer-adoption model for AI-driven sustainability recommendations. (2025). Dayarana, Andri. In: Technology in Society. RePEc:eee:teinso:v:83:y:2025:i:c:s0160791x2500185x.

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2025Supervisory support for subordinates’ use of information and communication technologies: development and preliminary validation of a scale in a Chinese context. (2025). Zhang, Juncheng ; Eerde, Wendelien ; Liu, Fang ; Chen, Weiqi. In: Humanities and Social Sciences Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05293-x.

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2025Soft HRM Practices Fostering Service Innovations and Performance in Hospitality Firms. (2025). Chen, Ja-Shen ; Tsou, Hung-Tai ; Ngoc, Nguyen B ; Mai, Thi Oanh. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:3:p:895-:d:1574031.

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2025Big Data and Artificial Intelligence in Accounting and Information Systems of Insurance Business Stakeholders. (2025). Kuruch, Oleksandr ; Savastieieva, Oksana ; Demianchuk, Maryna. In: Oblik i finansi. RePEc:iaf:journl:y:2025:i:3:p:5-13.

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2025Stand strong or Step Back: Exploring resilience and customer incivility in the retail context. (2025). Khorana, Sangeeta ; Sharma, Vikram Kumar ; Alghafes, Rsha ; Gupta, Pragya. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925001328.

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2025Social Media Influencers €“ Current Dynamics and Future Prospects. (2025). Deng, Jing ; Omar, Rosmini ; Ning, Binyao ; Mohd, Shaliza Binti ; Ren, Benhui. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:9:y:2025:i:1:p:554-567.

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2025Integrating Metaverse Technologies in Manufacturing: A Case-Informed Conceptual Framework and Future Directions. (2025). Naik, Mallikarjun ; Kuber, Soumya. In: International Journal of Research and Scientific Innovation. RePEc:bjc:journl:v:12:y:2025:i:67:p:194-205.

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2025Metaverse Marketing: A Business-To-Business Analysis of Brand Strategies and Generation Z Engagement in the Sports Industry. (2025). Streimikis, Justas ; Bukhari, Faheem ; Streimikiene, Dalia ; Ahmed, Rizwan Raheem ; Hussain, Saima. In: The AMFITEATRU ECONOMIC journal. RePEc:aes:amfeco:v:27:y:2025:i:70:p:1091.

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2025Adverse impacts of metaverse-induced cognitive biases on the immersive shopping experience: A conceptual model developed from a qualitative approach. (2025). Rana, Nripendra P ; Bala, Pradip Kumar ; Behera, Rajat Kumar ; Ghosh, Soumili. In: Technology in Society. RePEc:eee:teinso:v:82:y:2025:i:c:s0160791x2500106x.

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2025Critical success factors for metaverse implementation in the service industry: A hybrid ISM-DEMATEL approach. (2025). Chi, Ming ; Ren, Shenghua ; Xu, Yongshun ; Chen, Yanli ; Wu, Yuetong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925002036.

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2025A blessing and a curse: The influence of showing servant leadership behaviors on leader work engagement. (2025). van Dierendonck, Dirk ; Quan, Jing. In: Journal of Business Research. RePEc:eee:jbrese:v:186:y:2025:i:c:s0148296324005551.

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2025Unveiling the Nexus Between Use of AI-Enabled Robo-Advisors, Behavioural Intention and Sustainable Investment Decisions Using PLS-SEM. (2025). Mohapatra, Nargis ; Shekhar, Sameer ; Singh, Rubee ; Khan, Shahbaz ; Santos, Gilberto ; Carvalho, Sandro. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:9:p:3897-:d:1642786.

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2025The Dynamics of Retail Growth Through the Synergy of Customer-Centric Technology, Customer Accountability and Organisational Culture. (2025). Tanase, George Cosmin. In: Romanian Distribution Committee Magazine. RePEc:rdc:journl:v:16:y:2025:i:4:p:27-33.

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2025Understanding and Mitigating the Robot Disadvantage in Luxury Services: The Role of Desire for Superiority. (2025). Wang, Yonggui ; Ma, Shuang ; Ge, Lin ; Jia, HE. In: Information Systems Research. RePEc:inm:orisre:v:36:y:2025:i:4:p:2134-2150.

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2025The Relationship Between Digital Transformation and Organisational Efficiency in China: The Mediating Role of Information Disclosure. (2025). Li, Fengyuan. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:3:p:21582440251360487.

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2025Addressing Resource Scarcity: The Role of Responsible Innovation and Resilience in SMEs Competitive Advantage and Sustainability Performance. (2025). Ooi, Say Keat ; Memon, Khalid Rasheed. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:32:y:2025:i:5:p:5734-5746.

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2025Artificial intelligence enabled product–service innovation: past achievements and future directions. (2025). Parida, Vinit ; Kohtamki, Marko ; Naeem, Rimsha. In: Review of Managerial Science. RePEc:spr:rvmgts:v:19:y:2025:i:7:d:10.1007_s11846-024-00757-x.

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2025How do users adopt AI-generated content (AIGC)? An exploration of content cues and interactive cues. (2025). Li, Chenxi ; Lin, Yixun ; Chen, Ruqing. In: Technology in Society. RePEc:eee:teinso:v:81:y:2025:i:c:s0160791x2500020x.

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2025Leaders in the Digital Age: A Systematic Review of Robo-Advisors in Wealth Management. (2025). Srivastava, Tapsi ; Chawla, Kritika. In: International Journal of Research and Scientific Innovation. RePEc:bjc:journl:v:12:y:2025:i:10:p:603-620.

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2025Recent advancements in alternative energies, technological innovations, and optimization strategies for seaport decarbonization. (2025). Raihan, Asif ; Ridwan, Mohammad ; Rahman, Syed Masiur ; al Hasnat, MD ; Bari, Abm Mainul ; Sarker, Tapan ; Dhar, Bablu Kumar ; Islam, Md Tasbirul. In: Innovation and Green Development. RePEc:eee:ingrde:v:4:y:2025:i:3:s2949753125000499.

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2025Responsible artificial intelligence (AI) for responsible innovation in Chinese manufacturing: From the affordance–actualization theory. (2025). Yuan, Ruizhi ; Yannopoulou, Natalia ; Liu, Martin J ; Luo, Jun ; Ye, Dandan. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:221:y:2025:i:c:s0040162525003804.

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2025Sustainable Employer Branding as a Catalyst for Safety Voice Behavior in Healthcare: The Mediating Role of Employee Engagement. (2025). Kurtishi-Kastrati, Selma ; Taamnha, Mohammad ; Magableh, Ihab K ; Riyadh, Hosam Alden. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:11:p:4890-:d:1664948.

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2025The Impact of Green Inclusive Leadership on Green Innovation in Chinese SMEs: The Mediating Roles of Green Knowledge Sharing and Green Organizational Identity. (2025). Zhang, Shuning ; Li, Yannan ; Hong, Ahreum. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:3:p:1180-:d:1581715.

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2025How Green Mindful Leadership Drives Employee Green Creativity: The Role of Employee Resilience, Green Identity, and Workplace Digitalization. (2025). Mei-Jiao, Huang. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:3:p:21582440251366007.

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2025Unsustainable Development Under Greenwashing: Exploring the Impact of Corporate Greenwashing Behavior on Employees Negative Pro‐Environmental Behavior in China, Republic of Korea, Malaysia, and New Zealand. (2025). Tao, Zhibin. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:32:y:2025:i:6:p:7326-7357.

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2025The effects of perceived trust and psychological safety on the emotions and behaviour of hotel employees: the lens from post-COVID-19. (2025). Lei, Zhiqing ; Gan, Manrong ; Ni, Christy Ying. In: Palgrave Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05069-3.

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2025Give me Support and Hope, and I Can Be Creative: Evidence for a Mediation Model from Five Countries. (2025). Ramsay, Jonathan E ; Zhang, Jing ; Tan, Chee-Seng ; Masanda, Argel Bondoc ; Wider, Walton ; Cheng, Siew-May ; George, Sanju ; Runco, Mark A. In: Applied Research in Quality of Life. RePEc:spr:ariqol:v:20:y:2025:i:4:d:10.1007_s11482-025-10468-4.

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2025Unveiling Workplace Dynamics Through Two Wave Study: Examining the Impact of Workplace Bullying, Employee Silence, and Stress on Workplace Deviance. (2025). Shahid, Ramia ; Shakeel, Nausheen ; Naeem, Muhammad ; Ahmad, Muhammad Bilal ; Mehta, Ahmed Muneeb. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:4:p:21582440251368968.

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Recent citations received in 2025
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2025How does artificial intelligence digital human live streaming increase TikTok consumer repeat purchase? Interaction between vividness, telepresence, credibility and trust. (2025). Wang, Shaofeng ; Yao, Kaibo ; Qiang, Jimeng. In: Journal of Business Research. RePEc:eee:jbrese:v:201:y:2025:i:c:s0148296325005259.

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2025The higher the better? A study on the dark side of high engagement atmosphere in live streaming sales on consumer post-purchase satisfaction. (2025). Wang, Zheng ; Yu, Haowei ; Fan, Xiaojun ; Tao, Wenxia. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000827.

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2025Digital technology and service tradability: evidence from patent innovations and knowledge utilization. (2025). Wang, Lei ; Chen, Yihan ; Ramsey, Thomas ; Hewings, Geoffrey. In: Humanities and Social Sciences Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05358-x.

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2025User dissatisfaction and behavioral intention toward personalized advertising recommendation services in Chinese social networking services. (2025). Ryu, Mi Hyun ; Jin, Lei. In: Humanities and Social Sciences Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-06130-x.

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2025Exploring the Impact of Ergonomics on Employees€™ Nonattendance Behaviors: The Mediating Role of Work Engagement. (2025). Saleh, Pakzad Fadel ; Faeq, Dalia Khalid. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:3:p:21582440251353296.

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2025Inclusive Leadership and Workplace Happiness: Thriving as Mediator and Workaholism as Moderator in Indonesia. (2025). Danarilia, Vania Olivine ; Nastiti, Tur ; Rosari, Reni ; Ardianto, Heni ; Santoso, Claudius Budi ; Wibowo, Amin. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:3:p:21582440251355798.

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2025When You Believe and Beyond: The Moderated Mediation Effect of Trust in Information Sources and Humanity on the Relationship Between Multi-Platform News Consumption and Acceptance Coping. (2025). Sun, Zhen ; Guo, YU ; Liu, Xudong ; Peng, Kun. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:4:p:21582440251386773.

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2025The Mediating Role of Psychological Empowerment and Trust in Leader on the Effect of Inclusive Leadership on Innovative Work Behavior: A Field Study in the Textile Industry in Türkiye. (2025). Gaul, Necmettin ; Tatl, Hasan Sadk ; Amrl, Hamran ; Fettahlolu, Amer Okan. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:4:p:21582440251403306.

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Recent citations received in 2024
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2024The automated sustainability auditor: Does artificial intelligence curtail greenwashing behavior in Chinese firms?. (2024). Huo, Chunhui ; Khan, Muhammad Kaleem ; Ammar, R M ; Maqsood, Umer Sahil. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:33:y:2024:i:8:p:9015-9039.

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2024AI-Enhanced Edge Device for Real-Time Snoring Detection. (2024). Xie, Jianhua. In: Journal of Artificial Intelligence General science (JAIGS) ISSN:3006-4023. RePEc:das:njaigs:v:6:y:2024:i:1:p:83-93:id:224.

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2024The phases of self in transformative experiences. (2024). Dulbecco, Maria Laura ; Neuhofer, Barbara. In: Annals of Tourism Research. RePEc:eee:anture:v:107:y:2024:i:c:s0160738324000483.

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2024Exploring determinants influencing artificial intelligence adoption, reference to diffusion of innovation theory. (2024). Bakkar, Mahmoud ; Patnaik, Priyadarsini. In: Technology in Society. RePEc:eee:teinso:v:79:y:2024:i:c:s0160791x24002987.

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2024Exploring High-Performance Work Systems and Sustainable Development in the Hospitality Industry. (2024). Jiang, Zih-Rong ; Wang, Chung-Jen. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:22:p:10019-:d:1522636.

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2024Influencing Path of Consumer Digital Hoarding Behavior on E-Commerce Platforms. (2024). Zhong, Linling ; Yue, Zhikun ; Zheng, Xungang ; Zhang, Shasha. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:23:p:10341-:d:1529872.

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2024Religiosity as a buffer against the impact of abusive supervision on employee unethical behavior: a moderated mediation model. (2024). Farooq, Omer ; Reynaud, Emmanuelle ; Qasim, Neelam ; Arshad, Muhammad. In: Post-Print. RePEc:hal:journl:hal-04672233.

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Recent citations received in 2023
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2023Convergence of business, innovation, and sustainability at the tipping point of the sustainable development goals. (2023). Lim, Weng Marc ; Voola, Ranjit ; Gupta, Girish ; Azmat, Fara ; Moyeen, Abdul. In: Journal of Business Research. RePEc:eee:jbrese:v:167:y:2023:i:c:s0148296323005295.

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2023Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis. (2023). Lee, Voon-Hsien ; Leong, Lai-Ying ; Hew, Jun-Jie. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002771.

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2023Key factors influencing mass willingness to use CESPs under green concept: ECOCO smart recyclers as a case study. (2023). Kao, Ya-Ling ; Tsai, Pei-Hsuan ; Tang, Jia-Wei. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:195:y:2023:i:c:s004016252300481x.

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2023CSR Communication Matters! An Examination of CSR, Organisational Pride, and Task-Related Pro-Environmental Behaviour Nexus. (2023). Fatima, Tehreem ; Waqas, Muhammad ; Haris, Muhammad ; Badar, Kamal ; Ayub, Arslan. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:12:p:9665-:d:1172745.

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2023Can Female Executives Enhance Organizational Resilience? Evidence from China during the COVID-19 Pandemic. (2023). Tang, Min ; Huang, JU ; Yang, Hangsheng. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:18:p:13532-:d:1236933.

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2023Impact of Green Servant Leadership in Pakistani Small and Medium Enterprises: Bridging Pro-Environmental Behaviour through Environmental Passion and Climate for Green Creativity. (2023). Fahlevi, Mochammad ; Ali, Syed Haider ; Akram, Muhammad ; Aljuaid, Mohammed ; Jamshed, Kamran ; Abbas, Jaffar ; Rahman, Eman Zameer. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:20:p:14747-:d:1257624.

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2023From Green Inclusive Leadership to Green Organizational Citizenship: Exploring the Mediating Role of Green Work Engagement and Green Organizational Identification in the Hotel Industry Context. (2023). Kamel, Nancy J ; Hussni, Nadia Rebhi ; al Abdulathim, Majed Abdulaziz ; Ahmed, Maha Hassan ; Abdou, Ahmed Hassan. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:20:p:14979-:d:1261691.

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2023Nurturing Employee Engagement at Workplace and Organizational Innovation in Time of Crisis With Moderating Effect of Servant Leadership. (2023). Dalain, Ali Falah. In: SAGE Open. RePEc:sae:sagope:v:13:y:2023:i:2:p:21582440231175150.

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Recent citations received in 2022
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2022The Role of Marketing in Creating and Sustaining Polands National Brand. (2022). Sapiski, Aleksander. In: Marketing and Branding Research. RePEc:bco:mbraaa::v:9:y:2022:p:42-52.

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2022Developing a classification scheme of service innovation. (2022). Mu, YU ; Vinig, Tsvi ; Bossink, Bart. In: Annals of Tourism Research. RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000627.

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2022Journal of Behavioral and Experimental Finance: A bibliometric overview. (2022). Kumar, Satish ; Rao, Sandeep ; Goyal, Nisha. In: Journal of Behavioral and Experimental Finance. RePEc:eee:beexfi:v:34:y:2022:i:c:s2214635022000181.

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2022Guidelines for advancing theory and practice through bibliometric research. (2022). Kumar, Satish ; Lim, Weng Marc ; Donthu, Naveen ; Mukherjee, Debmalya. In: Journal of Business Research. RePEc:eee:jbrese:v:148:y:2022:i:c:p:101-115.

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2022Internet Users’ Approach to HRM Portals in the Context of Sustainable Development—A Comparative Analysis of Poland and Türkiye. (2022). Chmielarz, Witold ; Atasever, Mesut ; Zborowski, Marek. In: Energies. RePEc:gam:jeners:v:15:y:2022:i:21:p:8301-:d:965201.

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2022Seroprevalence of COVID-19 and Psychological Distress among Front Liners at the Universiti Malaysia Sabah Campus during the Third Wave of COVID-19. (2022). Syed, Syed Sharizman ; Hod, Rozita ; Ping, Nicholas Tze ; Hassan, Mohd Rohaizat ; Ahmad, Mohd Hanafi ; Jeffree, Mohammad Saffree ; Ahmedy, Fatimah ; Nawi, Azmawati Mohammed ; Wider, Walton ; Omar, Azizan ; Daim, Sylvia. In: IJERPH. RePEc:gam:jijerp:v:19:y:2022:i:11:p:6840-:d:830994.

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2022Mapping the Sustainable Human-Resource Challenges in Southeast Asia’s FinTech Sector. (2022). Kao, Duc-Dinh ; Wu, An-Chi. In: JRFM. RePEc:gam:jjrfmx:v:15:y:2022:i:7:p:307-:d:861911.

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2022Analysis of the Public Opinion Evolution on the Normative Policies for the Live Streaming E-Commerce Industry Based on Online Comment Mining under COVID-19 Epidemic in China. (2022). Bai, Yuhan ; Chen, Tinggui ; Cong, Tianluo ; Yang, Jianjun ; Tong, Chenhao. In: Mathematics. RePEc:gam:jmathe:v:10:y:2022:i:18:p:3387-:d:917972.

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2022Innovation Research in Tourism and Hospitality Field: A Bibliometric and Visualization Analysis. (2022). Işık, cem ; Dogru, Tarik ; Sirakaya-Turk, Ercan ; Aydin, Ekrem ; Karagoz, Deniz ; Iik, Cem ; Rehman, Abdul. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:13:p:7889-:d:850559.

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2022Abusive Supervision Impact on Employees’ Creativity: A Mediated-Moderated Perspective. (2022). Irfan, Muhammad ; Fareed, Zeeshan ; Wan, Yong ; Ali, Shahab ; Sun, LI ; Hussain, Iftikhar ; Shahzad, Farrukh. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:14:p:8648-:d:862999.

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2022Study on the Evaluation of Green Technology Innovation Efficiency and Its Influencing Factors in the Central Plains City Cluster of China. (2022). Yang, Yali ; Dong, XU ; Fu, Wensi ; Xue, Guizhi ; Liu, Chenguang. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:17:p:11012-:d:905895.

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2022Virtual Immersive Platforms as a Strategic Innovative Destination Marketing Tool in the COVID-19 Era. (2022). Varelas, Sotirios. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12867-:d:936983.

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2022How Do Fresh Live Broadcast Impact Consumers’ Purchase Intention? Based on the SOR Theory. (2022). Song, Zhijie ; Shi, Rui ; Liu, Chang. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:21:p:14382-:d:961827.

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2022Employee Adversarial Growth Driven by Organizational Learning in the Chinese Pharmaceutical Industry. (2022). Sun, Yanwei ; Nie, Ting ; Mo, Dazhuo. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:24:p:16946-:d:1006540.

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2022Asian business and management: review and future directions. (2022). Kumar, Satish ; Sahoo, Saumyaranjan ; Froese, Fabian Jintae ; Malik, Ashish. In: Asian Business & Management. RePEc:pal:abaman:v:21:y:2022:i:5:d:10.1057_s41291-022-00209-y.

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2022Working from home during the Covid-19 pandemic and its effect on employees and students. (2022). Piang, Thang Muan. In: Eximia Journal. RePEc:tec:eximia:v:5:y:2022:i:1:p:195-240.

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