Journal of Financial Services Marketing / Palgrave Macmillan
Citation Profile [Updated: 2026-07-12 11:58:33]
5 Years H Index
12
Impact Factor (IF)
0.23
5 Years IF
0.2
Data available in this
report
[Raw
data] [50 most cited papers]
[50 most relevant papers]
[cites used to compute IF]
[Recent
citations ][Frequent citing
series ] [more data in
EconPapers]
[
trace new citations] [Missing
citations? Add them now]
[Incorrect content? Let us
know]
Main indicators
Raw Data
| IF | AIF | CIF | IF5 | DOC | CDO | CIT | NCI | CCU | D2Y | C2Y | D5Y | C5Y | SC | %SC | CiY | II | AII | |
| 2004 | 0 | 0.47 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0.21 | |||||
| 2011 | 0 | 0.5 | 0 | 0 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0.23 | |||||
| 2012 | 1 | 0.5 | 0.33 | 1 | 1 | 3 | 0 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 100 | 0 | 0.21 | |
| 2016 | 0 | 0.49 | 0 | 0 | 28 | 31 | 56 | 2 | 0 | 2 | 0 | 0 | 0.2 | |||||
| 2017 | 0.07 | 0.51 | 0.07 | 0.1 | 23 | 54 | 51 | 4 | 6 | 28 | 2 | 29 | 3 | 2 | 50 | 1 | 0.04 | 0.2 |
| 2018 | 0.1 | 0.52 | 0.09 | 0.1 | 21 | 75 | 93 | 7 | 13 | 51 | 5 | 51 | 5 | 4 | 57.1 | 1 | 0.05 | 0.22 |
| 2019 | 0.16 | 0.53 | 0.13 | 0.15 | 8 | 83 | 27 | 11 | 24 | 44 | 7 | 72 | 11 | 1 | 9.1 | 0 | 0.21 | |
| 2020 | 0.34 | 0.63 | 0.22 | 0.23 | 9 | 92 | 99 | 20 | 44 | 29 | 10 | 80 | 18 | 3 | 15 | 0 | 0.3 | |
| 2021 | 1.29 | 0.72 | 0.81 | 0.56 | 24 | 116 | 128 | 94 | 138 | 17 | 22 | 89 | 50 | 38 | 40.4 | 12 | 0.5 | 0.26 |
| 2022 | 0.97 | 0.71 | 0.63 | 0.69 | 31 | 147 | 54 | 93 | 231 | 33 | 32 | 85 | 59 | 22 | 23.7 | 3 | 0.1 | 0.21 |
| 2023 | 0.65 | 0.66 | 0.62 | 0.73 | 51 | 198 | 107 | 122 | 353 | 55 | 36 | 93 | 68 | 51 | 41.8 | 11 | 0.22 | 0.19 |
| 2024 | 0.72 | 0.71 | 0.79 | 0.82 | 109 | 307 | 96 | 241 | 594 | 82 | 59 | 123 | 101 | 135 | 56 | 21 | 0.19 | 0.21 |
| 2025 | 0.49 | 0.94 | 0.55 | 0.53 | 33 | 340 | 18 | 186 | 780 | 160 | 79 | 224 | 118 | 68 | 36.6 | 7 | 0.21 | 0.27 |
| 2026 | 0.23 | 0.39 | 0.2 | 41 | 381 | 0 | 147 | 927 | 142 | 33 | 248 | 49 | 109 | 74.1 | 0 |
| IF: | Two years Impact Factor: C2Y / D2Y |
| AIF: | Average Impact Factor for all series in RePEc in year y |
| CIF: | Cumulative impact factor |
| IF5: | Five years Impact Factor: C5Y / D5Y |
| DOC: | Number of documents published in year y |
| CDO: | Cumulative number of documents published until year y |
| CIT: | Number of citations to papers published in year y |
| NCI: | Number of citations in year y |
| CCU: | Cumulative number of citations to papers published until year y |
| D2Y: | Number of articles published in y-1 plus y-2 |
| C2Y: | Cites in y to articles published in y-1 plus y-2 |
| D5Y: | Number of articles published in y-1 until y-5 |
| C5Y: | Cites in y to articles published in y-1 until y-5 |
| SC: | selft citations in y to articles published in y-1 plus y-2 |
| %SC: | Percentage of selft citations in y to articles published in y-1 plus y-2 |
| CiY: | Cites in year y to documents published in year y |
| II: | Immediacy Index: CiY / Documents. |
| AII: | Average Immediacy Index for series in RePEc in year y |
50 most cited documents in this series
| # | Year | Title | Cited |
|---|---|---|---|
| 1 | 2020 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Singh, Sindhu ; Srivastava, R K. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 38 |
| 2 | 2021 | Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. (2021). Hassan, M. Kabir ; Kaur, Simran Jit ; Al-Emran, MD ; Ali, Liaqat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00082-w. Full description at Econpapers || Download paper | 27 |
| 3 | 2021 | Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. (2021). Taufik, Nuryanti ; Rahmawati, Mira ; Eko, Faizal Haris ; Santosa, Allicia Deana. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00104-1. Full description at Econpapers || Download paper | 22 |
| 4 | 2020 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Devesh, Sonal ; Ananda, S ; al Lawati, Anis Moosa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 22 |
| 5 | 2020 | The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Samad, Sarminah ; Rather, Raouf Ahmad ; Rehman, Mohsin Abdur ; Shams, Ghazal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0. Full description at Econpapers || Download paper | 18 |
| 6 | 2022 | Adoption of electronic banking services in India: an extension of UTAUT2 model. (2022). Choudhary, Vipin ; Chauhan, Vikas ; Yadav, Rambalak. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:1:d:10.1057_s41264-021-00095-z. Full description at Econpapers || Download paper | 18 |
| 7 | 2018 | The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. (2018). Mukerjee, Kaushik. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0039-8. Full description at Econpapers || Download paper | 17 |
| 8 | 2020 | Exploring customerâs mobile banking experiences and expectations among generations X, Y and Z. (2020). Samad, Sarminah ; Rehman, Mohsin Abdur ; Shams, Ghazal ; Oikarinen, Eeva-Liisa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z. Full description at Econpapers || Download paper | 16 |
| 9 | 2016 | Online relationship marketing and affective customer commitment â The mediating role of trust. (2016). Boateng, Sheena Lovia ; Narteh, Bedman. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.5. Full description at Econpapers || Download paper | 15 |
| 10 | 2021 | Factors influencing individual in adopting eWallet. (2021). Nurhidayah, Norzaidah ; Arine, Munirah Ajeerah ; Anshari, Muhammad ; Alwee, Md Hasnol ; Aziyah, Hidayatul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00079-5. Full description at Econpapers || Download paper | 14 |
| 11 | 2024 | Impact of financial literacy on financial well-being: a mediational role of financial self-efficacy. (2024). Lone, Umer Mushtaq ; Bhat, Suhail Ahmad. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:1:d:10.1057_s41264-022-00183-8. Full description at Econpapers || Download paper | 14 |
| 12 | 2018 | Customer experience in omni-channel banking services. (2018). Makkonen, Hannu ; Komulainen, Hanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0057-6. Full description at Econpapers || Download paper | 13 |
| 13 | 2018 | Understanding credit card payment behavior among college students. (2018). Mims, Tina C ; Singh, Shweta ; Rylander, David H. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0042-0. Full description at Econpapers || Download paper | 12 |
| 14 | 2023 | Trust and digital privacy: willingness to disclose personal information to banking chatbot services. (2023). Johnson, Tamryn ; Poggenpoel, Sloane ; Marlie, Siddeeqah ; Lappeman, James. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00154-z. Full description at Econpapers || Download paper | 11 |
| 15 | 2021 | Implications of the COVID-19 pandemic on market orientation in retail banking. (2021). Mero, Joel ; Karjaluoto, Heikki ; Haapio, Hannele ; Shaikh, Aijaz A. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00099-9. Full description at Econpapers || Download paper | 11 |
| 16 | 2018 | The perils of overconfidence: Why many consumers fail to seek advice when they really should. (2018). Lewis, David R. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0048-7. Full description at Econpapers || Download paper | 10 |
| 17 | 2017 | Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance. (2017). Lindsay, Valerie ; Harrison, Tina ; Abu-Salim, Taghreed ; Onyia, Okey Peter. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0035-4. Full description at Econpapers || Download paper | 10 |
| 18 | 2021 | Creating advocates: understanding the roles of CSR and firm innovativeness. (2021). Khan, Zia ; Ali, Syed Shujaat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00084-8. Full description at Econpapers || Download paper | 10 |
| 19 | 2020 | Elderly consumers and financial choices: A systematic review. (2020). Guido, Gianluigi ; Amatulli, Cesare ; Sestino, Andrea. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00077-7. Full description at Econpapers || Download paper | 10 |
| 20 | 2018 | The customer experience ecosystem in two cultural contexts. (2018). Furrer, Olivier ; Barari, Mojtaba. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0053-x. Full description at Econpapers || Download paper | 9 |
| 21 | 2024 | Financial planning behaviour: a systematic literature review and new theory development. (2024). Lim, Weng Marc ; Yii, Kwang-Jing ; Khai, Kingsley Hung. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00249-1. Full description at Econpapers || Download paper | 9 |
| 22 | 2023 | Moderating and mediating effect of perceived experience on merchants behavioral intention to use mobile payments services. (2023). Singh, Nidhi ; Sinha, Neena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00163-y. Full description at Econpapers || Download paper | 9 |
| 23 | 2016 | Customersâ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs. (2016). Kabadayi, Sertan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0005-2. Full description at Econpapers || Download paper | 8 |
| 24 | 2023 | An integrated model predicting customersâ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets. (2023). Srivastava, Shalini ; Singh, Nidhi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00147-y. Full description at Econpapers || Download paper | 8 |
| 25 | 2023 | Understanding customersâ usage behavior towards online banking services: an integrated riskâbenefit framework. (2023). Kaur, Simarpreet ; Arora, Sangeeta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00140-5. Full description at Econpapers || Download paper | 8 |
| 26 | 2019 | Demographic influences on consumer decisions in the banking sector: evidence from India. (2019). Arora, Sangeeta ; Kaur, Harpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:3:d:10.1057_s41264-019-00067-4. Full description at Econpapers || Download paper | 8 |
| 27 | 2016 | Muslim religiosity and purchase intention of different categories of Islamic financial products. (2016). Sharma, Revti Raman ; Fam, Kim-Shyan ; Newaz, Farhana Tahmida. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.7. Full description at Econpapers || Download paper | 8 |
| 28 | 2021 | Determinants of mobile bank usage among the bank users in North India. (2021). Vishnani, Sushama ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00083-9. Full description at Econpapers || Download paper | 8 |
| 29 | 2018 | The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services. (2018). Usman, Usman ; Amron, Amron ; Mursid, Ali. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0055-8. Full description at Econpapers || Download paper | 7 |
| 30 | 2023 | Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach. (2023). Kumari, Vineeta ; Bharti, Swaraj S ; Sudha, Shwati ; Prasad, Kanika. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00241-9. Full description at Econpapers || Download paper | 7 |
| 31 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (). Singh, Sindhu ; Srivastava, R K. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v::y::i::d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 7 | |
| 32 | 2023 | Utilization of artificial intelligence in the banking sector: a systematic literature review. (2023). Mark, Seung Hwan ; Fares, Omar H ; Butt, Irfan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00176-7. Full description at Econpapers || Download paper | 7 |
| 33 | 2018 | Dimensions of materialism and credit card usage: an application and extension of the theory of planned behavior in Bangladesh. (2018). Limbu, Yam B ; A. F. M. Jalal Ahamed, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0058-5. Full description at Econpapers || Download paper | 7 |
| 34 | 2020 | Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services. (2020). Bhatt, Kedar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00069-7. Full description at Econpapers || Download paper | 7 |
| 35 | 2023 | Why do people continue using mobile wallets? An empirical analysis amid COVID-19 pandemic. (2023). Sunny, Prajod ; George, Ajimon. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00174-9. Full description at Econpapers || Download paper | 7 |
| 36 | 2017 | Trust in financial services: the influence of demographics and dispositional characteristics. (2017). S M A Moin, ; McKechnie, Sally ; Devlin, James F. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0023-8. Full description at Econpapers || Download paper | 7 |
| 37 | 2021 | Mediation between financial risk tolerance and equity ownership: assessing the role of financial knowledge underconfidence. (2021). Heo, Wookjae ; Lee, Jaemin ; Rabbani, Abed G. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00088-y. Full description at Econpapers || Download paper | 7 |
| 38 | 2022 | Effects of risk tolerance, financial literacy, and financial status on retirement planning. (2022). Martin, William ; Park, Heejung. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00123-y. Full description at Econpapers || Download paper | 7 |
| 39 | 2023 | Negative emotions and consumer behavioural intention to adopt emerging e-banking technology. (2023). Ohman, Peter ; Abikari, Masoome ; Yazdanfar, Darush. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00172-x. Full description at Econpapers || Download paper | 7 |
| 40 | 2024 | Asymmetric and symmetric approaches to the extension of UTAUT2 in the M-payment adoption of Pakistani apps. (2024). Anwar, Waseem ; Umm-e-Habiba, ; Albashrawi, Mousa ; Abbasi, Ghazanfar Ali. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-024-00266-8. Full description at Econpapers || Download paper | 7 |
| 41 | 2019 | The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making. (2019). Florendo, Jenna ; Estelami, Hooman. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00064-7. Full description at Econpapers || Download paper | 6 |
| 42 | 2023 | Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals. (2023). Gunawardane, Gamini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00148-x. Full description at Econpapers || Download paper | 6 |
| 43 | 2021 | Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. (2021). Onyia, Okey Peter ; Sundarakani, Balan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00118-9. Full description at Econpapers || Download paper | 6 |
| 44 | 2024 | Mobile banking: a bibliometric analysis. (2024). Tiwari, Sunil ; Kuruva, Mahendra Babu ; Kashyap, Monika ; Kohli, Kamlesh. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00267-7. Full description at Econpapers || Download paper | 6 |
| 45 | 2024 | Quest for financial inclusion via digital financial services (Fintech) during COVID-19 pandemic: case study of women in Indonesia. (2024). Nathan, Robert Jeyakumar ; Wieriks, Martijn ; Fekete-Farkas, Maria ; Medina, Jennifer ; Setiawan, Budi ; Phan, Thich Dai. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-023-00217-9. Full description at Econpapers || Download paper | 6 |
| 46 | 2023 | What factors influence the usage of mobile banking among digital natives?. (2023). Hakimi, Tengku Ikmal ; Abdul, Nor Azah ; Jaafar, Johanna Abdullah. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00212-0. Full description at Econpapers || Download paper | 6 |
| 47 | 2022 | A partial least squares approach to digital finance adoption. (2022). Raman, T V ; Jain, Niyati. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:4:d:10.1057_s41264-021-00127-8. Full description at Econpapers || Download paper | 6 |
| 48 | 2023 | Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model. (2023). Bolar, Kartikeya ; Nambiar, Bindu K. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00139-y. Full description at Econpapers || Download paper | 6 |
| 49 | 2022 | Exploring usage of mobile banking apps in the UAE: a categorical regression analysis. (2022). Pujari, Vijay ; Majumdar, Sudipa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00112-1. Full description at Econpapers || Download paper | 6 |
| 50 | 2016 | Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt. (2016). Schibrowsky, John E ; Peltier, James W ; Dahl, Andrew J. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0002-5. Full description at Econpapers || Download paper | 6 |
50 most relevant documents in this series (papers most cited in the last two years)
| # | Year | Title | Cited |
|---|---|---|---|
| 1 | 2021 | Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. (2021). Hassan, M. Kabir ; Kaur, Simran Jit ; Al-Emran, MD ; Ali, Liaqat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00082-w. Full description at Econpapers || Download paper | 10 |
| 2 | 2024 | Financial planning behaviour: a systematic literature review and new theory development. (2024). Lim, Weng Marc ; Yii, Kwang-Jing ; Khai, Kingsley Hung. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00249-1. Full description at Econpapers || Download paper | 9 |
| 3 | 2024 | Impact of financial literacy on financial well-being: a mediational role of financial self-efficacy. (2024). Lone, Umer Mushtaq ; Bhat, Suhail Ahmad. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:1:d:10.1057_s41264-022-00183-8. Full description at Econpapers || Download paper | 8 |
| 4 | 2024 | Asymmetric and symmetric approaches to the extension of UTAUT2 in the M-payment adoption of Pakistani apps. (2024). Anwar, Waseem ; Umm-e-Habiba, ; Albashrawi, Mousa ; Abbasi, Ghazanfar Ali. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-024-00266-8. Full description at Econpapers || Download paper | 7 |
| 5 | 2024 | Quest for financial inclusion via digital financial services (Fintech) during COVID-19 pandemic: case study of women in Indonesia. (2024). Nathan, Robert Jeyakumar ; Wieriks, Martijn ; Fekete-Farkas, Maria ; Medina, Jennifer ; Setiawan, Budi ; Phan, Thich Dai. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-023-00217-9. Full description at Econpapers || Download paper | 6 |
| 6 | 2024 | Mobile banking: a bibliometric analysis. (2024). Tiwari, Sunil ; Kuruva, Mahendra Babu ; Kashyap, Monika ; Kohli, Kamlesh. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00267-7. Full description at Econpapers || Download paper | 6 |
| 7 | 2025 | User acceptance intention of mobile financial services: an application of gender moderating effect. (2025). Sumi, Razia Sultana ; Hoque, Imranul ; Ahmed, Mahjabeen. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:30:y:2025:i:1:d:10.1057_s41264-025-00300-3. Full description at Econpapers || Download paper | 5 |
| 8 | 2023 | Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach. (2023). Kumari, Vineeta ; Bharti, Swaraj S ; Sudha, Shwati ; Prasad, Kanika. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00241-9. Full description at Econpapers || Download paper | 5 |
| 9 | 2023 | Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria. (2023). Afolabi, Taofeek Sola ; Ighomereho, Ogheneochuko Salome ; Oluwakoya, Adeniyi Olufemi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00164-x. Full description at Econpapers || Download paper | 5 |
| 10 | 2024 | Understanding young consumersâ attitude formation for new-age fintech credit products: an SOR framework perspective. (2024). Dadra, Ritika ; Behera, Chandan Kumar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00247-3. Full description at Econpapers || Download paper | 5 |
| 11 | 2020 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Devesh, Sonal ; Ananda, S ; al Lawati, Anis Moosa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 5 |
| 12 | 2023 | Trust and digital privacy: willingness to disclose personal information to banking chatbot services. (2023). Johnson, Tamryn ; Poggenpoel, Sloane ; Marlie, Siddeeqah ; Lappeman, James. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00154-z. Full description at Econpapers || Download paper | 4 |
| 13 | 2024 | Examining consumersâ m-wallet service brand choice decisions at the post-adoption stage: an empirical investigation. (2024). Bhattacharya, Subhajit ; Bera, Sasadhar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00272-w. Full description at Econpapers || Download paper | 4 |
| 14 | 2024 | An integrated framework for mobile payment in Pakistan: drivers, barriers, and facilitators of usage behavior. (2024). Puah, Chin-Hong ; Raza, Syed Ali ; Ali, Muhammad ; Chaw, Lee Yen ; Hakim, Faiza. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-022-00199-0. Full description at Econpapers || Download paper | 4 |
| 15 | 2020 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Singh, Sindhu ; Srivastava, R K. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 4 |
| 16 | 2020 | Elderly consumers and financial choices: A systematic review. (2020). Guido, Gianluigi ; Amatulli, Cesare ; Sestino, Andrea. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00077-7. Full description at Econpapers || Download paper | 4 |
| 17 | 2024 | Impact of financial literacy on savings behavior: the moderation role of risk aversion and financial confidence. (2024). Dalwai, Tamanna ; Ananda, S ; Kumar, Raghavendra Prasanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00265-1. Full description at Econpapers || Download paper | 4 |
| 18 | 2023 | An integrated model predicting customersâ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets. (2023). Srivastava, Shalini ; Singh, Nidhi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00147-y. Full description at Econpapers || Download paper | 4 |
| 19 | 2020 | The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Samad, Sarminah ; Rather, Raouf Ahmad ; Rehman, Mohsin Abdur ; Shams, Ghazal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0. Full description at Econpapers || Download paper | 4 |
| 20 | 2022 | Adoption of electronic banking services in India: an extension of UTAUT2 model. (2022). Choudhary, Vipin ; Chauhan, Vikas ; Yadav, Rambalak. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:1:d:10.1057_s41264-021-00095-z. Full description at Econpapers || Download paper | 4 |
| 21 | 2020 | Exploring customerâs mobile banking experiences and expectations among generations X, Y and Z. (2020). Samad, Sarminah ; Rehman, Mohsin Abdur ; Shams, Ghazal ; Oikarinen, Eeva-Liisa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z. Full description at Econpapers || Download paper | 4 |
| 22 | 2023 | Sustainable financial services: reflection and future perspectives. (2023). Onyia, Okey Peter ; Tuyon, Jasman ; Huang, Chia-Hsing ; Ahmi, Aidi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00187-4. Full description at Econpapers || Download paper | 4 |
| 23 | 2023 | Negative emotions and consumer behavioural intention to adopt emerging e-banking technology. (2023). Ohman, Peter ; Abikari, Masoome ; Yazdanfar, Darush. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00172-x. Full description at Econpapers || Download paper | 4 |
| 24 | 2024 | Psychological needs and financial well-being: the role of consumer spending self-control. (2024). du Plessis, Laureane ; van der Westhuizen, Liezl-Mari ; Jordaan, Yolanda. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00270-y. Full description at Econpapers || Download paper | 4 |
| 25 | 2023 | Understanding customersâ usage behavior towards online banking services: an integrated riskâbenefit framework. (2023). Kaur, Simarpreet ; Arora, Sangeeta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00140-5. Full description at Econpapers || Download paper | 4 |
| 26 | 2023 | Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals. (2023). Gunawardane, Gamini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00148-x. Full description at Econpapers || Download paper | 4 |
| 27 | 2023 | What factors influence the usage of mobile banking among digital natives?. (2023). Hakimi, Tengku Ikmal ; Abdul, Nor Azah ; Jaafar, Johanna Abdullah. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00212-0. Full description at Econpapers || Download paper | 3 |
| 28 | 2022 | Effects of risk tolerance, financial literacy, and financial status on retirement planning. (2022). Martin, William ; Park, Heejung. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00123-y. Full description at Econpapers || Download paper | 3 |
| 29 | 2023 | Utilization of artificial intelligence in the banking sector: a systematic literature review. (2023). Mark, Seung Hwan ; Fares, Omar H ; Butt, Irfan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00176-7. Full description at Econpapers || Download paper | 3 |
| 30 | 2025 | Why stay loyal? Exploring the role of consumption values, satisfaction, and alternative attractiveness in buy now pay later services. (2025). Rai, Alok Kumar ; Raj, Vijay Amrit. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:30:y:2025:i:2:d:10.1057_s41264-025-00305-y. Full description at Econpapers || Download paper | 3 |
| 31 | 2023 | Investorâs perceptions on artificial intelligence (AI) technology adoption in investment services in India. (2023). Manrai, Rishi ; Gupta, Kriti Priya. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-021-00134-9. Full description at Econpapers || Download paper | 3 |
| 32 | 2024 | Correction to: Experience in financial services: a bibliometric analysis and thematic content analysis. (2024). Vashisht, Devika ; Bapat, Dhananjay. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-023-00251-7. Full description at Econpapers || Download paper | 3 |
| 33 | 2024 | Determinants of risky buy-now-pay-later intentions and behaviors of Vietnamese students. (2024). Nguyen, Hoang Phong ; Duyen, Thi Bich. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00283-7. Full description at Econpapers || Download paper | 3 |
| 34 | 2024 | Experience in financial services: a bibliometric analysis and thematic content analysis. (2024). Bapat, Dhananjay ; Vashisht, Devika. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00243-7. Full description at Econpapers || Download paper | 3 |
| 35 | 2021 | Dynamic capabilities and firm performance: the rise and fall of Charles Schwab. (2021). Gregoire, Yany ; Shahrasbi, Nasser ; Rohani, Mina. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00087-z. Full description at Econpapers || Download paper | 3 |
| 36 | 2024 | Reviews and directions of FinTech research: bibliometricâcontent analysis approach. (2024). Desai, Rajesh ; Raval, Avani. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00262-4. Full description at Econpapers || Download paper | 3 |
| 37 | 2024 | QR code m-payment from a customer experience perspective. (2024). Eren, Berrin Arzu. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:1:d:10.1057_s41264-022-00186-5. Full description at Econpapers || Download paper | 3 |
| 38 | 2025 | Patterns of trust in financial services: critical factors and gender differences. (2025). Bachmann, Reinhard ; Sholevar, Maryam. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:30:y:2025:i:2:d:10.1057_s41264-025-00303-0. Full description at Econpapers || Download paper | 3 |
| 39 | 2024 | End-user perspectives on fintech services adoption in the Bangladesh insurance industry: the moderating role of trust. (2024). Nasir, Hussen ; A. B. M. Abdullah, ; Islam, Md Aminul ; Hassan, Md Sharif. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00268-6. Full description at Econpapers || Download paper | 3 |
| 40 | 2024 | Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech. (2024). Tep, Sandrine Prom ; Dekkal, Massilva ; Arcand, Manon ; Rajaobelina, Lova ; Ricard, Line. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00230-y. Full description at Econpapers || Download paper | 3 |
| 41 | 2024 | Millennialsâ financial behaviour and financial well-being: the moderating role of future orientation. (2024). She, Long ; Karim, Sitara ; Sharif, Saeed Pahlevan ; Ma, Lan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00281-9. Full description at Econpapers || Download paper | 3 |
| 42 | 2023 | Why do people continue using mobile wallets? An empirical analysis amid COVID-19 pandemic. (2023). Sunny, Prajod ; George, Ajimon. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00174-9. Full description at Econpapers || Download paper | 3 |
| 43 | 2024 | Exploring the symmetric and asymmetric effects of mobile wallet service experience on brand loyalty in India: evidence from SEM and fsQCA. (2024). Kapoor, Ashwarya ; Sindwani, Rajiv ; Goel, Manisha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00280-w. Full description at Econpapers || Download paper | 3 |
| 44 | 2023 | Who uses mobile money, and what factors affect its adoption process? Evidence from smallholder households in Cote dâIvoire. (2023). Alinsato, Alastaire ; Armel, Gbetondji Melaine. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00144-1. Full description at Econpapers || Download paper | 2 |
| 45 | 2018 | Customer experience in omni-channel banking services. (2018). Makkonen, Hannu ; Komulainen, Hanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0057-6. Full description at Econpapers || Download paper | 2 |
| 46 | 2024 | Fear of COVID-19 disease and QR-based mobile payment adoption: a protection motivation perspective. (2024). Hamzah, Muhammad Iskandar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00246-4. Full description at Econpapers || Download paper | 2 |
| 47 | 2018 | The customer experience ecosystem in two cultural contexts. (2018). Furrer, Olivier ; Barari, Mojtaba. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0053-x. Full description at Econpapers || Download paper | 2 |
| 48 | 2024 | Decoding the conundrum: exploring complex interlinkages between mobile wallet adoption inhibitors among unorganised retailers. (2024). Sindwani, Rajiv ; Kapoor, Ashwarya ; Goel, Manisha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00277-5. Full description at Econpapers || Download paper | 2 |
| 49 | 2024 | Technology acceptance model and customer engagement: mediating role of customer satisfaction. (2024). Al-Salti, Zahran ; Ananda, S ; Kumar, Raghavendra Prasanna ; Banerjee, Arindam. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:3:d:10.1057_s41264-023-00256-2. Full description at Econpapers || Download paper | 2 |
| 50 | 2021 | Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. (2021). Taufik, Nuryanti ; Rahmawati, Mira ; Eko, Faizal Haris ; Santosa, Allicia Deana. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00104-1. Full description at Econpapers || Download paper | 2 |
Citing documents used to
compute impact factor: 33
| Year | Title | |
|---|---|---|
| 2026 | The Effect of Emotional Finance, along with Investors Protection, Fee, Risk, and Past Performance, on the Investment Decision in Islamic Mutual Funds of Pakistan: The Complementary Role of Market Knowledge and Religiosity. (2026). Siddiqu, Danish Ahmed ; Asad, Khwaja. In: EconStor Preprints. RePEc:zbw:esprep:341012. Full description at Econpapers || Download paper | |
| 2026 | How Religiosity Affects Purchase Behavior of Takaful in Pakistan: The Mediatory Role of Knowledge and Perceived Risk about Riba, Trust, and Attitude towards Takaful, Subjective Norms and Behavior Control. (2026). Siddiqui, Danish Ahmed ; Jawad, Syed Muhammad. In: EconStor Preprints. RePEc:zbw:esprep:341020. Full description at Econpapers || Download paper | |
| 2026 | Bridging logistics and payment to build trust in African E-Retail: The role of logistics service quality, payment drivers, and cultural influences. (2026). Wang, Xueqin ; Kim, Thai Young ; el Aissoug, Chaimaa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:88:y:2026:i:c:s0969698925002504. Full description at Econpapers || Download paper | |
| 2026 | Navigating the rise of finfluencers: a multidimensional quality framework for strategic partnerships. (2026). Hoffmann, Christian Pieter ; Mlders, Marius ; Zlch, Henning. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-025-00334-7. Full description at Econpapers || Download paper | |
| 2026 | From reels to returns: the influence of female financial influencers on investment decisions. (2026). Bajpai, Naval ; Agnihotri, Durgesh ; Chaturvedi, Pallavi ; Pandey, Prasant Kumar ; Tripathi, Vikas. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00346-x. Full description at Econpapers || Download paper | |
| 2026 | Mobile payment adoption during the COVID-19 pandemic: a systematic literature review. (2026). Belba, Aybegm Gngrd. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-025-00328-5. Full description at Econpapers || Download paper | |
| 2026 | Neural and structural pathways to financial well-being: dual-staged SEMâANN analysis of financial risk tolerance and internal locus as mediators. (2026). Nijanandi, Dipanshu ; Tiwari, Brajesh Kumar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-025-00327-6. Full description at Econpapers || Download paper | |
| 2026 | Determinants of financial well-being: the roles of family financial socialization, financial literacy, financial inclusion, and propensity to plan. (2026). My, Tang. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00349-8. Full description at Econpapers || Download paper | |
| 2026 | AI-driven cybersecurity as an enabler of fintech innovation: evidence from Jordanian banks. (2026). Al-Omoush, Khaled Saleh. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00345-y. Full description at Econpapers || Download paper | |
| 2026 | The impact of artificial intelligence (AI) competencies on subjective financial well-being in AI-enabled mobile banking: A construal level theory perspective. (2026). Zhou, Xueer ; Lee, Jung-Chieh. In: Journal of Business Research. RePEc:eee:jbrese:v:206:y:2026:i:c:s0148296325007453. Full description at Econpapers || Download paper | |
| 2026 | Customer experience and emotional drivers of satisfaction and loyalty in U.S. banking: An application of the EXQ model. (2026). Klaus, Phil ; Oromendia, Ainhoa Rodriguez ; Martin, Iigo Tejera ; Espinosa, Carlos Alberto ; Luong, Van-Ha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00348-9. Full description at Econpapers || Download paper | |
| 2026 | Exploring the adoption of mobile payments: a hybrid literature review and future research agenda. (2026). Vicente-Pascual, Jose Antonio ; Angel-Rodriguez, Pablo. In: Future Business Journal. RePEc:spr:futbus:v:12:y:2026:i:1:d:10.1186_s43093-025-00712-6. Full description at Econpapers || Download paper | |
| 2026 | The âblack boxâ of digital finance: An umbrella review of the challenges and drawbacks in advancing financial inclusion. (2026). Tipaldi, Riccardo ; Rania, Francesco ; Strano, Eugenia ; Gallucci, Carmen ; Trotta, Annarita. In: Research in International Business and Finance. RePEc:eee:riibaf:v:81:y:2026:i:c:s0275531925004441. Full description at Econpapers || Download paper | |
| 2026 | Gender-related personality traits and robo-advisor usage intention: the moderating role of gender. (2026). Plotkina, Daria ; Orkut, Hava. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00352-z. Full description at Econpapers || Download paper | |
| 2026 | Trust-Mediated adoption of AI Robo-Advisors in inland china: an extended UTAUT perspective. (2026). Guo, Yantong ; Waked, Hayyan Nassar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-025-00339-2. Full description at Econpapers || Download paper | |
| 2026 | Does every cloud have a silver lining?The effect of digitalization and government measures on bank efficiency during the pandemic. (2026). Lassoued, Naima ; Khanchel, Imen ; Fakhfakh, Imen. In: Financial Innovation. RePEc:spr:fininn:v:12:y:2026:i:1:d:10.1186_s40854-025-00882-w. Full description at Econpapers || Download paper | |
| 2026 | The Internal Structure of Financial Literacy in China: Evidence from Publicly Released Survey Statistics. (2026). Sabri, Mohamad Fazli ; Ma, KE. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:10:y:2026:i:2:p:8663-8670. Full description at Econpapers || Download paper | |
| 2026 | Beyond Behavioural Bias: A Structured Taxonomy of Client Emotional Expression in Financial Planning. (2026). ben Oakley, Neilson. In: Financial Planning Research Journal. RePEc:vrs:finprj:v:12:y:2026:i:2:p:21:n:1001. Full description at Econpapers || Download paper | |
| 2026 | The Effect of Capabilities, Literacy, Attitude, and Autonomy on Financial Behavior with the Complementary Role of Impulsivity: A Multigroup Analysis Based on Gender. (2026). Siddiqui, Danish Ahmed ; Rizwan, Areeba. In: EconStor Preprints. RePEc:zbw:esprep:341009. Full description at Econpapers || Download paper | |
| 2026 | The effect of Financial Self-Efficacy and Retirement Goal Clarity on Retirement Planning Fulfillment: The Mediating role of Financial Planning Complemented by Social Activity and Risk Perception. (2026). Siddiqui, Danish Ahmed ; Arsalan, Muhammad. In: EconStor Preprints. RePEc:zbw:esprep:341011. Full description at Econpapers || Download paper | |
| 2026 | Examining anxietyâs role in embracing digital payments: an empirical investigation. (2026). Amilan, S ; Raj, Vimal L. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00341-2. Full description at Econpapers || Download paper | |
| 2026 | Analysis of the determinants of behavioral intention to use digital financial channels: user perspectives. (2026). Tontini, Julia ; Constante, Ana Carolina ; Reis, Eliete Dos ; Matheis, Taiane Keila ; Vieira, Kelmara Mendes. In: Future Business Journal. RePEc:spr:futbus:v:12:y:2026:i:1:d:10.1186_s43093-026-00769-x. Full description at Econpapers || Download paper | |
| 2026 | Examining the determinants of internet banking continuity adoption behaviour post-COVID-19. (2026). Fahmy, May M ; Lewaaelhamd, Israa ; Pasha, Rania. In: Future Business Journal. RePEc:spr:futbus:v:12:y:2026:i:1:d:10.1186_s43093-026-00726-8. Full description at Econpapers || Download paper | |
| 2026 | Beyond the checkout: what shapes the BNPL narrative for young consumers in India?. (2026). Jayaprakasam, Kirubakaran. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00351-0. Full description at Econpapers || Download paper | |
| 2026 | Enablers and inhibitors of personalised gamification adoption in m-wallet applications: a behavioural reasoning theory perspective. (2026). Joy, Manu Melwin ; Sajid, Muhammed ; Panattil, Sebastian Joy ; George, Anoop. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-025-00340-9. Full description at Econpapers || Download paper | |
| 2026 | Exploring mobile financial services adoption among Bangladeshi Millennials: role of technology awareness, perceived value, gender, and education level. (2026). Akter, Most Sadia ; Sultana, Rabeya. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00347-w. Full description at Econpapers || Download paper | |
| 2026 | Consumers adoption of healthy lifestyle: Understanding the influence of upcycling drivers on LOHAS consumer behavior. (2026). Agarwal, Richa ; Bharti, Kajul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-025-00330-x. Full description at Econpapers || Download paper | |
| 2026 | CBDC in a privacy sensitive world: extending UTAUT with digital financial literacy and anonymity insight. (2026). Singh, Vikrant ; Yadav, Mayank ; Gupta, Ashish. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-025-00338-3. Full description at Econpapers || Download paper | |
| 2026 | Digital currency usage intention among existing fintech users: testing the modified UTAUT using hybrid SEM-ANN approach. (2026). Rohira, Simran ; Soni, Rajkumari Nitin ; Shroff, Sumita Jagdishprasad. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00344-z. Full description at Econpapers || Download paper | |
| 2026 | A UTAUT2 approach to understand intention to use mobile banking by non-users and intention to continue by users. (2026). Hilal, Ashraf ; Varela-Neira, Concepcin. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00350-1. Full description at Econpapers || Download paper | |
| 2026 | A systematic review of financial self-efficacy: what we have learned and where we can go from here?. (2026). Kishor, Kriti ; Dhiman, Shallu ; Singh, Sultan ; Gulati, Anmol. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00353-y. Full description at Econpapers || Download paper | |
| 2026 | A longitudinal consumer feedback analytics approach for theory building and testing: Examining consumer satisfaction and loyalty in buy now, pay later (BNPL) platforms. (2026). Dwivedi, Yogesh K ; Alzaeemi, Shehab Abdulhabib ; Alahmad, Rasha ; Albashrawi, Mousa ; Al-Sharafi, Mohammed A ; Chae, Inyoung. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:88:y:2026:i:c:s0969698925003303. Full description at Econpapers || Download paper | |
| 2026 | Selling sustainability: how ESG marketing overlooks moral complexity. (2026). Yl-Anttila, Tuukka. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:31:y:2026:i:1:d:10.1057_s41264-026-00356-9. Full description at Econpapers || Download paper |
Recent citations
Recent citations received in 2025
| Year | Citing document | |
|---|---|---|
| 2025 | Investigating Antecedents of Intention to Use Green Agri-Food Delivery Apps: Merging TPB with Trust and Electronic Word of Mouth. (2025). Mouloudj, Smail ; Asanza, Dachel Martnez ; Vu, LE ; Evans, Marian A ; Njoku, Anuli ; Bouarar, Ahmed Chemseddine ; Aprile, Maria Carmela. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:8:p:3717-:d:1638421. Full description at Econpapers || Download paper | |
| 2025 | The boomerang effect of positive word-of-mouth: understanding switching intentions in the mobile payment market. (2025). Mombeuil, Claudel ; Pierre, Sadrac Jean. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:30:y:2025:i:2:d:10.1057_s41264-025-00308-9. Full description at Econpapers || Download paper | |
| 2025 | Investigating brand loyalty in mobile payment apps: the impact of cognitive and app-level factors. (2025). Ananda, S ; Madathil, Johnson Clement ; Ashique, K A ; Thalhath, P. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:30:y:2025:i:3:d:10.1057_s41264-025-00311-0. Full description at Econpapers || Download paper | |
| 2025 | Redefining Fintech adoption in emerging market: extending the ISSM model. (2025). Zh, Bakytgul ; Shaikh, Aijaz A ; Al-Okaily, Manaf ; Daribayeva, Meruyert ; Zhumadilova, Tolkyn B ; Doszhan, Raigul D. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:30:y:2025:i:3:d:10.1057_s41264-025-00312-z. Full description at Econpapers || Download paper | |
| 2025 | Bridging the financial divide: analyzing the cost of financial inclusion. (2025). Umukoro, Omonigho S ; Soetan, Taiwo O. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:30:y:2025:i:3:d:10.1057_s41264-025-00317-8. Full description at Econpapers || Download paper | |
| 2025 | Understanding pragmatic meanings of fintech among vulnerable consumers in Bangladesh for enhanced customer experience management. (2025). Uddin, Md Mohan ; Chowdhury, Abdul Hannan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:30:y:2025:i:4:d:10.1057_s41264-025-00316-9. Full description at Econpapers || Download paper | |
| 2025 | Factors and patterns in mobile banking and payment services use in the United States. (2025). Mehta, Raj Chirag ; Viitasalo, Katri ; Sinha, Gaurav R ; Kaittila, Anniina. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:30:y:2025:i:4:d:10.1057_s41264-025-00319-6. Full description at Econpapers || Download paper |
Recent citations received in 2024
| Year | Citing document | |
|---|---|---|
| 2024 | Modeling the Socio-Economic Factors Affecting Islamic Insurance Adoption: A Structural Equation Modeling Analysis. (2024). Ennassiri, Meryem ; Zhar, Imane ; Lebdaoui, Hind ; Jannah, Hanane ; Yunsi, Ghita ; Ghamas, Ayoub ; Chetioui, Youssef ; el Bouchikhi, Yassine. In: International Journal of Economics and Financial Issues. RePEc:eco:journ1:2024-03-13. Full description at Econpapers || Download paper | |
| 2024 | Financial literacy and investment behavior of individuals in Pakistan: Evidence from an Environment prone to religious sentiment. (2024). Memon, Farzana Akmal ; Uddin, Md Hamid ; Shah, Sobia Shafaq ; Qureshi, Fiza. In: Journal of Behavioral and Experimental Finance. RePEc:eee:beexfi:v:44:y:2024:i:c:s2214635024000893. Full description at Econpapers || Download paper | |
| 2024 | Cognitive, affective, and normative factors affecting digital insurance adoption among persons with disabilities: A two-stage SEM-ANN analysis. (2024). Pandey, Dharen ; Hassen, Majdi ; Sahu, Ganesh P ; Gupta, Somya. In: Global Finance Journal. RePEc:eee:glofin:v:63:y:2024:i:c:s1044028324001200. Full description at Econpapers || Download paper | |
| 2024 | Exploring resistance barriers in travelers word of mouth for mobile payment systems: Mediating effects of trust and usage intention. (2024). Hameed, Irfan ; Akram, Umair ; Arain, Ghulam Ali ; Eid, Riyad. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:209:y:2024:i:c:s0040162524005699. Full description at Econpapers || Download paper | |
| 2024 | Effects of Financial Literacy and Financial Behavior on Financial Well-Being: Meta-Analytical Review of Experimental Studies. (2024). Suwanwong, Charin ; Daovisan, Hanvedes ; Choowan, Phaktada. In: IJFS. RePEc:gam:jijfss:v:13:y:2024:i:1:p:1-:d:1554285. Full description at Econpapers || Download paper | |
| 2024 | Financial Literacy: A Case Study for Portugal. (2024). Almeida, Luis ; Chanoca, Joo ; Tavares, Fernando. In: JRFM. RePEc:gam:jjrfmx:v:17:y:2024:i:5:p:215-:d:1398217. Full description at Econpapers || Download paper | |
| 2024 | Ownership of Cash Value Life Insurance among Rural Households: Utilization of Machine Learning Algorithms to Find Predictors. (2024). Heo, Wookjae ; Grable, John ; Park, Hye Jun ; Kwak, Eun Jin. In: Mathematics. RePEc:gam:jmathe:v:12:y:2024:i:16:p:2467-:d:1453504. Full description at Econpapers || Download paper | |
| 2024 | Digital Marketing in Emerging Economies: A Comparative Study of Consumer Engagement Strategies in Nigeria and South Africa. (2024). Eze, Miracle. In: International Journal of Marketing Studies. RePEc:ibn:ijmsjn:v:16:y:2024:i:2:p:65. Full description at Econpapers || Download paper | |
| 2024 | The transformative service performance of InsurTech companies: using PLS-SEM and IPMA approach for examining the purchase behavior of InsurTech customers. (2024). Agarwal, Richa ; Bharti, Kajul ; Satsangi, Akshay Kumar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00275-7. Full description at Econpapers || Download paper | |
| 2024 | Exploring the symmetric and asymmetric effects of mobile wallet service experience on brand loyalty in India: evidence from SEM and fsQCA. (2024). Kapoor, Ashwarya ; Sindwani, Rajiv ; Goel, Manisha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00280-w. Full description at Econpapers || Download paper | |
| 2024 | Pay-per-click (PPC) advertising and continuous banking service intentions. (2024). Herjanto, Halimin ; Amin, Muslim ; Rezaei, Sajad. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00282-8. Full description at Econpapers || Download paper | |
| 2024 | The relationship between SME financial sustainability and ownersâ¬â¢ financial well-being in South Africa. (2024). Msomi, Thabiso ; Aliamutu, Kansilembo. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:13:y:2024:i:5:p:579-587. Full description at Econpapers || Download paper | |
| 2024 | Digital Financial Literacy and Perceived Financial Well-Being Among Indian Adolescents and Young Adults: The Importance of Financial Capability and Resilience. (2024). Kumar, Hitesh C ; Sandhu, Supreet. In: The Review of Finance and Banking. RePEc:rfb:journl:v:16:y:2024:i:2:p:231-247. Full description at Econpapers || Download paper | |
| 2024 | Risk Perception-Perceived Investor Performance Nexus: Evaluating the Mediating Effects of Heuristics and Prospects With Gender as a Moderator. (2024). Pillai, Rekha ; Kumar, Parul ; Tabash, Mosab I ; Islam, Md Aminul. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241256444. Full description at Econpapers || Download paper | |
| 2024 | What are the Key Drivers to Promote Continuance Intention of Undergraduates in Mobile Learning? A Multi-perspective Framework. (2024). Li, LI. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:4:p:21582440241280656. Full description at Econpapers || Download paper | |
| 2024 | The Influence of Educational and Emotional Support on e-Learning Continuance Intention: A Two-Stage Approach PLS-SEM and ANN Analysis. (2024). Guo, Min. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:4:p:21582440241280793. Full description at Econpapers || Download paper | |
| 2024 | Predictors of Mobile Payment Use Applications from the Extended Technology Acceptance Model: Does Self-Efficacy and Trust Matter?. (2024). Tian, Yang ; Chan, Tak Jie. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:4:p:21582440241292525. Full description at Econpapers || Download paper | |
| 2024 | Does Risk Tolerance Mediates the Relationship Between Financial Literacy and Financial Wellbeing During COVID-19: Empirical Evidence From an Emerging Economy. (2024). Ali, Shoaib ; Naveed, Muhammad. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:4:p:21582440241297065. Full description at Econpapers || Download paper | |
| 2024 | Measuring Islamic Financial Literacy. (2024). Amani, Hamdan Alghamdi ; Sue, Mcgregor. In: Financial Planning Research Journal. RePEc:vrs:finprj:v:10:y:2024:i:1:p:19:n:1003. Full description at Econpapers || Download paper |
Recent citations received in 2023
| Year | Citing document | |
|---|---|---|
| 2023 | The influence of CSR performance, brand identification and customer satisfaction in developing customer engagement and loyalty. (2023). Badawi, Badawi. In: International Journal of Business Ecosystem & Strategy (2687-2293). RePEc:adi:ijbess:v:5:y:2023:i:4:p:21-31. Full description at Econpapers || Download paper | |
| 2023 | Can AI chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic. (2023). Chiang, Yu-Hung ; Fang, Yu-Hui ; Li, Chia-Ying. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s0040162523006066. Full description at Econpapers || Download paper | |
| 2023 | Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia. (2023). Mutambik, Ibrahim. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:14:p:10867-:d:1191542. Full description at Econpapers || Download paper | |
| 2023 | Does Entrepreneurial Financial Support Guarantee New Venturesâ Performance via Competitive Advantage and Innovation? Empirical Answers from Ho Chi Minh City Region, Vietnam. (2023). Thai, Quoc Hoang ; Mai, Khuong Ngoc. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:21:p:15519-:d:1272287. Full description at Econpapers || Download paper | |
| 2023 | Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach. (2023). Kumari, Vineeta ; Bharti, Swaraj S ; Sudha, Shwati ; Prasad, Kanika. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00241-9. Full description at Econpapers || Download paper | |
| 2023 | Disruptions, innovations and transformations in the global financial services market: the impacts of emerging cybersecurity, geopolitical and sustainability risks. (2023). Onyia, Okey Peter ; Tuyon, Jasman. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00260-6. Full description at Econpapers || Download paper |
10 most frequent citing series