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Journal of the Academy of Marketing Science / Springer

Citation Profile [Updated: 2022-01-09 21:43:50]
5 Years H
20
Impact Factor
1.13
5 Years IF
1.44
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1990 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1991 0 0.08 0 0 0 0 0 0 0 0 0 0 0.04
1992 0 0.09 0 0 0 0 0 0 0 0 0 0 0.04
1993 0 0.11 0 0 0 0 0 0 0 0 0 0 0.05
1994 0 0.12 0 0 0 0 0 0 0 0 0 0 0.06
1995 0 0.19 0 0 0 0 0 0 0 0 0 0 0.08
1996 0 0.22 0 0 0 0 0 0 0 0 0 0 0.1
1997 0 0.22 0 0 0 0 0 0 0 0 0 0 0.09
1998 0 0.26 0 0 0 0 0 0 0 0 0 0 0.12
1999 0 0.27 0 0 0 0 0 0 0 0 0 0 0.13
2000 0 0.32 0 0 0 0 0 0 0 0 0 0 0.14
2001 0 0.35 0 0 0 0 0 0 0 0 0 0 0.15
2002 0 0.37 0 0 0 0 0 0 0 0 0 0 0.19
2003 0 0.4 0 0 0 0 0 0 0 0 0 0 0.19
2004 0 0.44 0 0 0 0 0 0 0 0 0 0 0.2
2005 0 0.45 0 0 0 0 0 0 0 0 0 0 0.21
2006 0 0.46 0 0 0 0 0 0 0 0 0 0 0.2
2007 0 0.42 0 0 0 0 0 0 0 0 0 0 0.18
2008 0 0.44 0 0 0 0 0 0 0 0 0 0 0.2
2009 0 0.43 0 0 0 0 0 0 0 0 0 0 0.21
2010 0 0.43 0 0 0 0 0 0 0 0 0 0 0.18
2011 0 0.45 0 0 0 0 0 0 0 0 0 0 0.2
2012 0 0.45 0 0 0 0 0 0 0 0 0 0 0.19
2013 0 0.5 0 0 0 0 0 0 0 0 0 0 0.21
2014 0 0.51 0 0 0 0 0 0 0 0 0 0 0.2
2015 0 0.5 0 0 0 0 0 0 0 0 0 0 0.19
2016 0 0.5 0.06 0 53 53 438 3 3 0 0 3 100 3 0.06 0.18
2017 0.47 0.5 0.54 0.47 56 109 419 59 62 53 25 53 25 53 89.8 20 0.36 0.18
2018 0.4 0.54 0.55 0.4 62 171 224 94 156 109 44 109 44 77 81.9 13 0.21 0.21
2019 0.19 0.58 0.41 0.26 65 236 248 96 252 118 22 171 45 63 65.6 18 0.28 0.21
2020 1.13 0.75 1.94 1.44 65 301 233 583 835 127 143 236 341 67 11.5 85 1.31 0.29
IF: Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for series in RePEc in year y
CIF: Cumulative impact factor
IF5: Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12016Institutions and axioms: an extension and update of service-dominant logic. (2016). Vargo, Stephen L ; Lusch, Robert F. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0456-3.

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127
22017Customer engagement: the construct, antecedents, and consequences. (2017). Pansari, Anita ; Kumar, V. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-016-0485-6.

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66
32016Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies. (2016). Voorhees, Clay M ; Ramirez, Edwar D ; Calantone, Roger ; Brady, Michael K. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0455-4.

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51
42016Value co-creation: concept and measurement. (2016). Ranjan, Kumar Rakesh ; Read, Stuart. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:3:d:10.1007_s11747-014-0397-2.

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47
52020How artificial intelligence will change the future of marketing. (2020). Bressgott, Timna ; Grewal, Dhruv ; Guha, Abhijit ; Davenport, Thomas . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00696-0.

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46
62017Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods. (2017). Ringle, Christian ; THIELE, Kai Oliver ; Sarstedt, Marko ; Tomas, G ; Hair, Joseph F. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-017-0517-x.

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37
72017The role of data privacy in marketing. (2017). Martin, Kelly D ; Murphy, Patrick E. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-016-0495-4.

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33
82019S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. (2019). Hollebeek, Linda D ; Chen, Tom ; Srivastava, Rajendra K. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-016-0494-5.

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30
92017Customer experience management: toward implementing an evolving marketing concept. (2017). Homburg, Christian ; Kuehnl, Christina ; Jozi, Danijel. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-015-0460-7.

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30
102018Review articles: purpose, process, and structure. (2018). Palmatier, Robert W ; Hulland, John ; Houston, Mark B. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0563-4.

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28
112018Marketing survey research best practices: evidence and recommendations from a review of JAMS articles. (2018). Hulland, John ; Smith, Keith Marion ; Baumgartner, Hans. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0532-y.

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26
122017Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences. (2017). Hilken, Tim ; Keeling, Debbie I ; Mahr, Dominik ; Chylinski, Mathew ; de Ruyter, KO. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0541-x.

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26
132017Can doing good lead to doing poorly? Firm value implications of CSR in the face of CSI. (2017). Hammerschmidt, Maik ; Wetzel, Hauke A ; Lenz, Isabell. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-016-0510-9.

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25
142017Toward a theory of customer engagement marketing. (2017). Harmeling, Colleen M ; Carlson, Brad D ; Arnold, Mark J ; Moffett, Jordan W. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-016-0509-2.

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24
152020The future of in-store technology. (2020). Nordfalt, Jens ; Roggeveen, Anne L ; Noble, Stephanie M ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00697-z.

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23
162018Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value. (2018). Ander, S ; Verhoef, Peter C ; Doorn, Jenny. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:3:d:10.1007_s11747-017-0539-4.

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22
172016Adaptive personalization using social networks. (2016). Chung, Tuck Siong ; Rust, Roland T ; Wedel, Michel . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0441-x.

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22
182020Customer experience: fundamental premises and implications for research. (2020). Jaakkola, Elina ; Becker, Larissa. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:4:d:10.1007_s11747-019-00718-x.

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22
192017The effectiveness of celebrity endorsements: a meta-analysis. (2017). Knoll, Johannes ; Matthes, Jorg. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:1:d:10.1007_s11747-016-0503-8.

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22
202016Research framework, strategies, and applications of intelligent agent technologies (IATs) in marketing. (2016). Kumar, V ; Dass, Mayukh ; Javalgi, Rajshekar G ; Dixit, Ashutosh. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0426-9.

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22
212020The future of social media in marketing. (2020). Stephen, Andrew T ; Hadi, Rhonda ; Grewal, Lauren ; Appel, Gil. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00695-1.

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20
222019Customer engagement in service. (2019). Kumar, V ; Pozza, Ilaria Dalla ; Gupta, Shaphali ; Rajan, Bharath. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-017-0565-2.

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20
232019Online relationship marketing. (2019). Kozlenkova, Irina V ; Weaven, Scott ; Arli, Denni ; Steinhoff, Lena. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-0621-6.

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19
242016Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance. (2016). Cui, Anna S ; Wu, Fang. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:4:d:10.1007_s11747-015-0433-x.

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19
252019The consumer production journey: marketing to consumers as co-producers in the sharing economy. (2019). dellaert, benedict. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0607-4.

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19
262016Understanding loyalty program effectiveness: managing target and bystander effects. (2016). Steinhoff, Lena ; Palmatier, Robert W. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-014-0405-6.

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18
272020Personalized mobile marketing strategies. (2020). Xu, BO ; Luo, Xueming ; Tong, Siliang. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00693-3.

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17
282020The future of technology and marketing: a multidisciplinary perspective. (2020). Karahanna, Elena ; Kopalle, Praveen K ; Hulland, John ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00711-4.

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17
292017Technology-driven service strategy. (2017). Huang, Ming-Hui ; Rust, Roland T. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0545-6.

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17
302019Capabilities for market-shaping: triggering and facilitating increased value creation. (2019). Nenonen, Suvi ; Windahl, Charlotta ; Storbacka, Kaj. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:4:d:10.1007_s11747-019-00643-z.

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16
312017Event study methodology in the marketing literature: an overview. (2017). Sorescu, Alina ; Ertekin, Larisa ; Warren, Nooshin L. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-017-0516-y.

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16
322017Firm capabilities and growth: the moderating role of market conditions. (2017). Feng, Hui ; Rego, Lopo L ; Morgan, Neil A. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:1:d:10.1007_s11747-016-0472-y.

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15
332016Paths to and off purchase: quantifying the impact of traditional marketing and online consumer activity. (2016). Srinivasan, Shuba ; Pauwels, Koen ; Rutz, Oliver J. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:4:d:10.1007_s11747-015-0431-z.

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15
342016Consumer-based strategy: using multiple methods to generate consumer insights that inform strategy. (2016). Hamilton, Rebecca. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:3:d:10.1007_s11747-016-0476-7.

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14
352017Customer participation in services: domain, scope, and boundaries. (2017). Dong, Beibei ; Sivakumar, K. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0524-y.

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14
362017The customer value proposition: evolution, development, and application in marketing. (2017). Payne, Adrian ; Eggert, Andreas ; Frow, Pennie. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:4:d:10.1007_s11747-017-0523-z.

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14
372016Does relationship marketing matter in online retailing? A meta-analytic approach. (2016). Verma, Varsha ; Sheth, Jagdish ; Sharma, Dheeraj. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:2:d:10.1007_s11747-015-0429-6.

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13
382019The effects of scarcity on consumer decision journeys. (2019). Roux, Caroline ; Hamilton, Rebecca ; Piff, Paul ; Oguinn, Thomas ; Mittal, Chiraag ; John, Deborah Roedder ; Hill, Ronald ; Goldsmith, Kelly ; Griskevicius, Vladas ; Chaplin, Lan Nguyen ; Zhu, Meng ; Bone, Sterling ; Shah, Anuj ; Thompson, Debora. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-0604-7.

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13
392019Effective customer journey design: consumers’ conception, measurement, and consequences. (2019). Homburg, Christian ; Jozic, Danijel ; Kuehnl, Christina. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-00625-7.

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13
402017Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research. (2017). Cleeren, Kathleen ; Heerde, Harald J ; Dekimpe, Marnik G. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-017-0558-1.

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13
412019Consumer journeys: developing consumer-based strategy. (2019). Price, Linda L ; Hamilton, Rebecca. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-019-00636-y.

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12
422016Brand architecture strategy and firm value: how leveraging, separating, and distancing the corporate brand affects risk and returns. (2016). Hsu, Liwu ; Srinivasan, Shuba ; Fournier, Susan . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:2:d:10.1007_s11747-014-0422-5.

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11
432018Meta-analysis: integrating accumulated knowledge. (2018). Grewal, Dhruv ; Monroe, Kent B ; Puccinelli, Nancy. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0570-5.

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11
442018Innovation pathway to profitability: the role of entrepreneurial orientation and marketing capabilities. (2018). Arunachalam, S ; Walker, Doug ; Herrmann, Pol ; Ramaswami, Sridhar N. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:4:d:10.1007_s11747-017-0574-1.

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11
452020Explainable AI: from black box to glass box. (2020). Rai, Arun. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00710-5.

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11
462017Executing on a customer engagement strategy. (2017). Venkatesan, Rajkumar. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-016-0513-6.

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10
472017Innovating for sustainability: a framework for sustainable innovations and a model of sustainable innovations orientation. (2017). Varadarajan, Rajan. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:1:d:10.1007_s11747-015-0461-6.

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10
482017Synergistic effects of social media and traditional marketing on brand sales: capturing the time-varying effects. (2017). Kumar, V ; Greene, Mallik ; Choi, Jeewon Brianna. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-016-0484-7.

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10
492016Explaining the differing effects of corporate reputation across nations: a multilevel analysis. (2016). Swoboda, Bernhard ; Morschett, Dirk ; Puchert, Cathrin. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:4:d:10.1007_s11747-015-0457-2.

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10
502019Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects. (2019). Novak, Thomas P ; Hoffman, Donna L. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0608-3.

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10
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12016Institutions and axioms: an extension and update of service-dominant logic. (2016). Vargo, Stephen L ; Lusch, Robert F. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0456-3.

Full description at Econpapers || Download paper

120
22017Customer engagement: the construct, antecedents, and consequences. (2017). Pansari, Anita ; Kumar, V. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-016-0485-6.

Full description at Econpapers || Download paper

63
32020How artificial intelligence will change the future of marketing. (2020). Bressgott, Timna ; Grewal, Dhruv ; Guha, Abhijit ; Davenport, Thomas . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00696-0.

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45
42016Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies. (2016). Voorhees, Clay M ; Ramirez, Edwar D ; Calantone, Roger ; Brady, Michael K. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0455-4.

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44
52016Value co-creation: concept and measurement. (2016). Ranjan, Kumar Rakesh ; Read, Stuart. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:3:d:10.1007_s11747-014-0397-2.

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40
62017Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods. (2017). Ringle, Christian ; THIELE, Kai Oliver ; Sarstedt, Marko ; Tomas, G ; Hair, Joseph F. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-017-0517-x.

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37
72017The role of data privacy in marketing. (2017). Martin, Kelly D ; Murphy, Patrick E. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-016-0495-4.

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31
82019S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. (2019). Hollebeek, Linda D ; Chen, Tom ; Srivastava, Rajendra K. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-016-0494-5.

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30
92018Marketing survey research best practices: evidence and recommendations from a review of JAMS articles. (2018). Hulland, John ; Smith, Keith Marion ; Baumgartner, Hans. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0532-y.

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26
102017Customer experience management: toward implementing an evolving marketing concept. (2017). Homburg, Christian ; Kuehnl, Christina ; Jozi, Danijel. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-015-0460-7.

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26
112018Review articles: purpose, process, and structure. (2018). Palmatier, Robert W ; Hulland, John ; Houston, Mark B. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0563-4.

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25
122017Toward a theory of customer engagement marketing. (2017). Harmeling, Colleen M ; Carlson, Brad D ; Arnold, Mark J ; Moffett, Jordan W. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-016-0509-2.

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24
132017Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences. (2017). Hilken, Tim ; Keeling, Debbie I ; Mahr, Dominik ; Chylinski, Mathew ; de Ruyter, KO. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0541-x.

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24
142020The future of in-store technology. (2020). Nordfalt, Jens ; Roggeveen, Anne L ; Noble, Stephanie M ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00697-z.

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23
152018Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value. (2018). Ander, S ; Verhoef, Peter C ; Doorn, Jenny. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:3:d:10.1007_s11747-017-0539-4.

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21
162020Customer experience: fundamental premises and implications for research. (2020). Jaakkola, Elina ; Becker, Larissa. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:4:d:10.1007_s11747-019-00718-x.

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21
172019Customer engagement in service. (2019). Kumar, V ; Pozza, Ilaria Dalla ; Gupta, Shaphali ; Rajan, Bharath. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-017-0565-2.

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20
182016Research framework, strategies, and applications of intelligent agent technologies (IATs) in marketing. (2016). Kumar, V ; Dass, Mayukh ; Javalgi, Rajshekar G ; Dixit, Ashutosh. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0426-9.

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192017Can doing good lead to doing poorly? Firm value implications of CSR in the face of CSI. (2017). Hammerschmidt, Maik ; Wetzel, Hauke A ; Lenz, Isabell. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-016-0510-9.

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202020The future of social media in marketing. (2020). Stephen, Andrew T ; Hadi, Rhonda ; Grewal, Lauren ; Appel, Gil. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00695-1.

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20
212019Online relationship marketing. (2019). Kozlenkova, Irina V ; Weaven, Scott ; Arli, Denni ; Steinhoff, Lena. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-0621-6.

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19
222019The consumer production journey: marketing to consumers as co-producers in the sharing economy. (2019). dellaert, benedict. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0607-4.

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232017The effectiveness of celebrity endorsements: a meta-analysis. (2017). Knoll, Johannes ; Matthes, Jorg. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:1:d:10.1007_s11747-016-0503-8.

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242016Adaptive personalization using social networks. (2016). Chung, Tuck Siong ; Rust, Roland T ; Wedel, Michel . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0441-x.

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17
252020Personalized mobile marketing strategies. (2020). Xu, BO ; Luo, Xueming ; Tong, Siliang. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00693-3.

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262020The future of technology and marketing: a multidisciplinary perspective. (2020). Karahanna, Elena ; Kopalle, Praveen K ; Hulland, John ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00711-4.

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272016Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance. (2016). Cui, Anna S ; Wu, Fang. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:4:d:10.1007_s11747-015-0433-x.

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282016Understanding loyalty program effectiveness: managing target and bystander effects. (2016). Steinhoff, Lena ; Palmatier, Robert W. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-014-0405-6.

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292019Capabilities for market-shaping: triggering and facilitating increased value creation. (2019). Nenonen, Suvi ; Windahl, Charlotta ; Storbacka, Kaj. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:4:d:10.1007_s11747-019-00643-z.

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302017Technology-driven service strategy. (2017). Huang, Ming-Hui ; Rust, Roland T. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0545-6.

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15
312017The customer value proposition: evolution, development, and application in marketing. (2017). Payne, Adrian ; Eggert, Andreas ; Frow, Pennie. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:4:d:10.1007_s11747-017-0523-z.

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322016Paths to and off purchase: quantifying the impact of traditional marketing and online consumer activity. (2016). Srinivasan, Shuba ; Pauwels, Koen ; Rutz, Oliver J. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:4:d:10.1007_s11747-015-0431-z.

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332019Effective customer journey design: consumers’ conception, measurement, and consequences. (2019). Homburg, Christian ; Jozic, Danijel ; Kuehnl, Christina. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-00625-7.

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342019The effects of scarcity on consumer decision journeys. (2019). Roux, Caroline ; Hamilton, Rebecca ; Piff, Paul ; Oguinn, Thomas ; Mittal, Chiraag ; John, Deborah Roedder ; Hill, Ronald ; Goldsmith, Kelly ; Griskevicius, Vladas ; Chaplin, Lan Nguyen ; Zhu, Meng ; Bone, Sterling ; Shah, Anuj ; Thompson, Debora. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-0604-7.

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352017Event study methodology in the marketing literature: an overview. (2017). Sorescu, Alina ; Ertekin, Larisa ; Warren, Nooshin L. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-017-0516-y.

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362017Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research. (2017). Cleeren, Kathleen ; Heerde, Harald J ; Dekimpe, Marnik G. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-017-0558-1.

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372019Consumer journeys: developing consumer-based strategy. (2019). Price, Linda L ; Hamilton, Rebecca. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-019-00636-y.

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382017Customer participation in services: domain, scope, and boundaries. (2017). Dong, Beibei ; Sivakumar, K. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0524-y.

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392017Firm capabilities and growth: the moderating role of market conditions. (2017). Feng, Hui ; Rego, Lopo L ; Morgan, Neil A. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:1:d:10.1007_s11747-016-0472-y.

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402018Innovation pathway to profitability: the role of entrepreneurial orientation and marketing capabilities. (2018). Arunachalam, S ; Walker, Doug ; Herrmann, Pol ; Ramaswami, Sridhar N. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:4:d:10.1007_s11747-017-0574-1.

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11
412020Explainable AI: from black box to glass box. (2020). Rai, Arun. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00710-5.

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422019Endogeneity and marketing strategy research: an overview. (2019). Watson, George F ; Rutz, Oliver J. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-019-00630-4.

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432017Synergistic effects of social media and traditional marketing on brand sales: capturing the time-varying effects. (2017). Kumar, V ; Greene, Mallik ; Choi, Jeewon Brianna. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-016-0484-7.

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442019Adapting influence approaches to informed consumers in high-involvement purchases: are salespeople really doomed?. (2019). Hochstein, Bryan ; Plouffe, Christopher R ; Goldsmith, Ronald ; Bolander, Willy. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-018-0609-2.

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452016Does relationship marketing matter in online retailing? A meta-analytic approach. (2016). Verma, Varsha ; Sheth, Jagdish ; Sharma, Dheeraj. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:2:d:10.1007_s11747-015-0429-6.

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462019Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects. (2019). Novak, Thomas P ; Hoffman, Donna L. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0608-3.

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472016Explaining the differing effects of corporate reputation across nations: a multilevel analysis. (2016). Swoboda, Bernhard ; Morschett, Dirk ; Puchert, Cathrin. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:4:d:10.1007_s11747-015-0457-2.

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482018Meta-analysis: integrating accumulated knowledge. (2018). Grewal, Dhruv ; Monroe, Kent B ; Puccinelli, Nancy. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0570-5.

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492016Open innovation, product portfolio innovativeness and firm performance: the dual role of new product development capabilities. (2016). Rubera, Gaia ; Ordanini, Andrea ; Chandrasekaran, Deepa . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:2:d:10.1007_s11747-014-0423-4.

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502019Sounds like a healthy retail atmospheric strategy: Effects of ambient music and background noise on food sales. (2019). Biswas, Dipayan ; Szocs, Courtney ; Lund, Kaisa. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-018-0583-8.

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Citing documents used to compute impact factor: 143
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2020Journeying Together: Aligning Retailer and Service Provider Roles with Collective Consumer Practices. (2020). Price, Linda L ; Epp, Amber M ; Thomas, Tandy Chalmers. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:9-24.

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2020Can buzzing bring business? Social interactions, network centrality and sales performance: An empirical study on business-to-business communities. (2020). Lu, Baozhou ; Zhang, Yin ; Zheng, Haidong. In: Journal of Business Research. RePEc:eee:jbrese:v:112:y:2020:i:c:p:170-189.

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2020Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement. (2020). Zheng, Mengqin ; Liu, Ran ; Filieri, Raffaele ; Lin, Zhibin ; Yuan, Denghua . In: Journal of Business Research. RePEc:eee:jbrese:v:115:y:2020:i:c:p:38-47.

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2020Personalized mobile marketing strategies. (2020). Xu, BO ; Luo, Xueming ; Tong, Siliang. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00693-3.

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2020Emerging technologies and analytics for a new era of value-centered marketing in healthcare. (2020). Kannan, P K ; Gao, Guodong ; Dugas, Michelle ; Agarwal, Ritu . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00692-4.

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2020Tensions and trade-offs in multi-actor service ecosystems. (2020). Cheung, Lilliemay ; McColl-Kennedy, Janet R ; Coote, Leonard V. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:655-666.

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2020Strategic Marketing and Competitive Advantage of Selected Petroleum Products Marketing Companies in Nigeria: The Moderating Role of Resource Capabilities. (2020). Adefulu, Adesoga D ; Alao, Abiodun E ; Makinde, Olubisi G ; Asikhia, Olalekan U. In: Journal of Accounting, Business and Finance Research. RePEc:spi:joabfr:2020:p:108-119.

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2020Retailing and retailing research in the age of big data analytics. (2020). Dekimpe, Marnik G. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:37:y:2020:i:1:p:3-14.

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2020Strategic Marketing and Competitive Advantage of Selected Petroleum Products Marketing Companies in Nigeria: The Moderating Role of Resource Capabilities. (2020). Alao, Abiodun E ; Makinde, Olubisi G ; Asikhia, Olalekan U ; Adefulu, Adesoga D. In: Journal of Accounting, Business and Finance Research. RePEc:spi:joabfr:2020:p:12-23.

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2020Advancing conceptual-only articles in marketing. (2020). Koskela-Huotari, Kaisa ; Vargo, Stephen L. In: AMS Review. RePEc:spr:amsrev:v:10:y:2020:i:1:d:10.1007_s13162-020-00173-w.

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2020A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights. (2020). Khamitov, Mansur ; Suri, Anshu ; Gregoire, Yany. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:3:d:10.1007_s11747-019-00679-1.

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2020Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction. (2020). Sderlund, Magnus. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:53:y:2020:i:c:s096969891931210x.

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2020Conceptual review papers: revisiting existing research to develop and refine theory. (2020). Hulland, John. In: AMS Review. RePEc:spr:amsrev:v:10:y:2020:i:1:d:10.1007_s13162-020-00168-7.

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2020Das Marketing-House-Konzept - ein Denkmodell zum integrierten Verständnis des Marketing-Konzepts. (2020). Lucas, Christian. In: IUBH Discussion Papers - Marketing. RePEc:zbw:iubhma:12020.

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2020Bridging the valuescape with digital technology: A mixed methods study on customers’ value creation process in the physical retail space. (2020). Andersson, Pernille K ; Otterbring, Tobias ; Trischler, Jessica Westman ; Njd, Sture ; Wstlund, Erik. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:56:y:2020:i:c:s0969698919307155.

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2020Entrepreneurial entry: The role of social media. (2020). Zhang, Stephen X ; Deng, Wei ; Mahto, Raj V ; Liang, Qiaozhuan ; Wang, Wei. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:161:y:2020:i:c:s004016252031163x.

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2020Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation. (2020). Rosario, Ana Babi ; Sotgiu, Francesca ; Valck, Kristine. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:3:d:10.1007_s11747-019-00706-1.

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2020The conditional enjoyment-enhancing effect of shipping box aesthetics. (2020). Wetzels, Martin ; Schnurr, Benedikt. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698919314286.

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2020The future of social media in marketing. (2020). Stephen, Andrew T ; Hadi, Rhonda ; Grewal, Lauren ; Appel, Gil. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00695-1.

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2020Artificial Intelligence and Marketing: Pitfalls and Opportunities. (2020). von Wangenheim, Florian ; Brock, Jurgen Kai-Uwe ; Beh, Yean Shan ; Viswanathan, Vijay ; de Bruyn, Arnaud. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:91-105.

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2020Rethinking marketing: back to purpose. (2020). Fehrer, Julia A. In: AMS Review. RePEc:spr:amsrev:v:10:y:2020:i:3:d:10.1007_s13162-020-00186-5.

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2020Customer experience and commitment in retailing: Does customer age matter?. (2020). Riivits-Arkonsuo, Iivi ; Ul, Jamid ; Fatma, Mobin ; Hollebeek, Linda D ; Khan, Imran. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920310985.

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2020Marketing in the era of COVID-19. (2020). PEter, ; Hoekstra, Janny C. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2020:y:2020:i:4:d:10.1007_s43039-020-00016-3.

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2020Feeling excluded? Join the crowd: How social exclusion affects approach behavior toward consumer-dense retail environments. (2020). Saenger, Christina ; Thomas, Veronica L. In: Journal of Business Research. RePEc:eee:jbrese:v:120:y:2020:i:c:p:520-528.

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2020Getting Personal in Public!? How Consumers Respond to Public Personalized Advertising in Retail Stores. (2020). Schumann, Jan H ; Mende, Martin ; Scott, Maura L ; Kelley, Corinne M ; Hess, Nicole J. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:3:p:344-361.

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2020Do Stakeholders Modulate Philanthropic Strategy? Corporate Philanthropy as Stakeholders’ Engagement. (2020). Garde-Sanchez, Raquel ; Rodriguez-Gomez, Sara ; Lopez-Perez, Maria Victoria ; Arco-Castro, Maria Lourdes. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7242-:d:408778.

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2020Brand relevance and the effects of product proliferation across product categories. (2020). Schrock, Wyatt A ; Wang, Joyce ; Zhang, Yufei ; Zhao, Yanhui ; Calantone, Roger J. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:6:d:10.1007_s11747-020-00727-1.

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2020Observation of others preferential treatment as a constructive catalyst for improved repatronize intentions. (2020). Lee, Sungho ; Song, Ji Hee ; Chang, Woojung. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698919312822.

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2020Does online retail coupons and memberships create favourable psychological disposition?. (2020). Dwivedi, Yogesh K ; Foroudi, Pantea ; Balakrishnan, Janarthanan. In: Journal of Business Research. RePEc:eee:jbrese:v:116:y:2020:i:c:p:229-244.

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2020Referral Reward Size and New Customer Profitability. (2020). Gedenk, Karen ; Schulze, Christian ; Wolters, Heike M. In: Marketing Science. RePEc:inm:ormksc:v:39:y:2020:i:6:p:1166-1180.

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2020The personal influence of Instagram bloggers on consumer–brand interactions: brands as tribal artifacts. (2020). Jassawalla, Avan R ; Sashittal, Hemant C. In: Journal of Brand Management. RePEc:pal:jobman:v:27:y:2020:i:6:d:10.1057_s41262-020-00203-9.

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2020Employee-level open innovation in emerging markets: linking internal, external, and managerial resources. (2020). Badir, Yuosre F ; Bogers, Marcel ; Frank, Bjorn. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:5:d:10.1007_s11747-019-00674-6.

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2020Antecedents of the propensity to learn management practices and their impacts on firm outcomes in emerging markets: A Bayesian Model Averaging approach. (2020). Ali, Abdilahi. In: International Business Review. RePEc:eee:iburev:v:29:y:2020:i:4:s0969593120300445.

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2020Customer engagement in social media: a framework and meta-analysis. (2020). Herter, Marcia Maurer ; Pinto, Diego Costa ; Ladeira, Wagner Junior ; Santini, Fernando ; Babin, Barry J ; Sampaio, Claudio Hoffmann. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:6:d:10.1007_s11747-020-00731-5.

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2020Consequences of Perceived Crowding: A Meta-Analytical Perspective. (2020). Iyer, Gopalkrishnan R ; Blut, Markus. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:3:p:362-382.

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2020Meta-analysis in finance research: Opportunities, challenges, and contemporary applications. (2020). Hang, Markus ; Geyer-Klingeberg, Jerome ; Rathgeber, Andreas. In: International Review of Financial Analysis. RePEc:eee:finana:v:71:y:2020:i:c:s105752192030168x.

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2020Sexual orientation and consumption: Why and when do homosexuals and heterosexuals consume differently?. (2020). Hermann, Erik ; Eisend, Martin. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:37:y:2020:i:4:p:678-696.

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2020Effect of service transgressions on distant third-party customers: The role of moral identity and moral judgment. (2020). Jain, Kokil ; Sharma, Isha ; Behl, Abhishek. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:696-712.

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2020Third-party signals and sales to expert-agent buyers: Quality indicators in the contemporary visual arts market. (2020). , Maurice ; Kackovic, Monika ; Wijnberg, Nachoem M ; Ebbers, Joris J ; Weinberg, Charles B. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:37:y:2020:i:3:p:587-601.

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2020Deterring dealer slackness: The role of supplier incentives and monitoring and the market environment. (2020). Zhang, Chuang ; Shen, LU. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:353-363.

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2020Digital Analytics: Modeling for Insights and New Methods. (2020). Potapov, Dmitriy ; Bijmolt, Tammo ; Kumar, V ; Leszkiewicz, Agata ; Gupta, Shaphali. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:26-43.

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2020Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption. (2020). Karjaluoto, Heikki ; Leppniemi, Matti ; Hepola, Janne. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698919315425.

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2020Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm. (2020). Lages, Cristiana Raquel ; Clark, Moira K ; Hollebeek, Linda D. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:549-556.

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2020Gamified package: Consumer insights into multidimensional brand engagement. (2020). Makila, Tuomas ; Konnola, Kaisa ; Joelsson, Tapani N ; Luomala, Harri T ; Kauppinen-Raisanen, Hannele ; Syrjala, Henna . In: Journal of Business Research. RePEc:eee:jbrese:v:119:y:2020:i:c:p:423-434.

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2020Marketing’s theoretical and conceptual value proposition: opportunities to address marketing’s influence. (2020). Clark, Terry ; Key, Thomas Martin ; Pitt, Leyland ; Stewart, David W ; Ferrell, OC. In: AMS Review. RePEc:spr:amsrev:v:10:y:2020:i:3:d:10.1007_s13162-020-00176-7.

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2020The Role of Human–Machine Interactive Devices for Post-COVID-19 Innovative Sustainable Tourism in Ho Chi Minh City, Vietnam. (2020). Duy, Nguyen Thien ; Vrana, Vasiliki ; Thanh, Nguyen Thi ; Das, Subhankar ; Mondal, Subhra R ; Dzung, Pham Tien ; Huy, Doan Xuan. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:22:p:9523-:d:445682.

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2020Creating an effective self-managed service climate for frontline service employees. (2020). Gheshlaghi, Mahnaz Haji ; Arli, Denni ; van Esch, Patrick. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698919312809.

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2020Luxury in the digital age: A multi-actor service encounter perspective. (2020). Wirtz, Jochen ; Holmqvist, Jonas ; Fritze, Martin P. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:747-756.

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2020Cross-Media Consumption: Insights from Super Bowl Advertising. (2020). Naik, Prasad A ; Ballings, Michel ; Bharadwaj, Neeraj. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:50:y:2020:i:c:p:17-31.

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2020The impact of ad positioning in search engine advertising: a multifaceted decision problem. (2020). Schultz, Carsten D. In: Electronic Commerce Research. RePEc:spr:elcore:v:20:y:2020:i:4:d:10.1007_s10660-018-9313-z.

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2020CONSUMER VULNERABILITY: OVERVIEW AND SYNTHESIS OF THE CURRENT STATE OF KNOWLEDGE AND FUTURE SERVICE-RELATED RESEARCH DIRECTIONS. (2020). Rotzmeier-Keuper, Julia. In: Working Papers Dissertations. RePEc:pdn:dispap:65.

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2020The art of crafting a systematic literature review in entrepreneurship research. (2020). Kraus, Sascha ; Dasi-Rodriguez, Sonia ; Breier, Matthias. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:16:y:2020:i:3:d:10.1007_s11365-020-00635-4.

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2020The art of writing literature review: What do we know and what do we need to know?. (2020). Criado, Alex Rialp ; Paul, Justin. In: International Business Review. RePEc:eee:iburev:v:29:y:2020:i:4:s0969593120300585.

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2020A bibliometric analysis of family firm internationalization research: Current themes, theoretical roots, and ways forward. (2020). Pucci, Tommaso ; Kotlar, Josip ; Dabic, Marina ; Casprini, Elena. In: International Business Review. RePEc:eee:iburev:v:29:y:2020:i:5:s0969593120300561.

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2020Now is the time to embrace interactive electronic applications of Association Pattern Technique. (2020). Donoghue, Sun ; Erasmus, Alet C ; Diedericks, Lizette. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:56:y:2020:i:c:s0969698919307805.

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2020Revisiting customer analytics capability for data-driven retailing. (2020). Yanamandram, Venkata ; Akter, Shahriar ; Hossain, Md Afnan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:56:y:2020:i:c:s0969698919314523.

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2020How Can Rural Tourism Be Sustainable? A Systematic Review. (2020). Alarcon, Silverio ; An, Wookhyun. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7758-:d:416125.

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2020Understanding the Strategic Consequences of Customer Privacy Concerns: A Meta-Analytic Review. (2020). Grewal, Dhruv ; de Ruyter, KO ; Plangger, Kirk ; Eisend, Martin ; Okazaki, Shintaro. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:4:p:458-473.

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2020Research Trends in Marketing Science Before COVID-19 Outbreak: A Literature Review. (2020). Noveri, Maulana. In: Management & Marketing. RePEc:vrs:manmar:v:15:y:2020:i:s1:p:514-533:n:7.

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2020.

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2020Stakeholder engagement in co-creation processes for innovation: A systematic literature review and case study. (2020). Bilro, Ricardo Godinho ; Romero, Jaime ; Correia, Sandra Maria. In: Journal of Business Research. RePEc:eee:jbrese:v:119:y:2020:i:c:p:388-409.

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2020Does doing good lead to doing better in emerging markets? Stock market responses to the SRI index announcements in Brazil, China, and South Africa. (2020). Zou, Peng ; Zhou, Chenxi ; Xie, Jinhong ; Wang, QI. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:5:d:10.1007_s11747-019-00651-z.

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2020Marketing intensity and firm performance: Contrasting the insights based on actual marketing expenditure and its SG&A proxy. (2020). Ye, Pengfei ; Huang, Dongling ; Markovitch, Dmitri G. In: Journal of Business Research. RePEc:eee:jbrese:v:118:y:2020:i:c:p:223-239.

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2020Store Closings and Retailer Profitability: A Contingency Perspective. (2020). Fay, Scott ; Feng, Cong. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:3:p:411-433.

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2020The impact of relational drivers on customer brand engagement and brand outcomes. (2020). Nyadzayo, Munyaradzi W ; Johnson, Lester W ; Leckie, Civilai. In: Journal of Brand Management. RePEc:pal:jobman:v:27:y:2020:i:5:d:10.1057_s41262-020-00198-3.

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2020Exploring the interface between management accounting and marketing: a literature review of customer accounting. (2020). Matsuoka, Kohsuke. In: Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung. RePEc:spr:jmgtco:v:31:y:2020:i:3:d:10.1007_s00187-020-00299-9.

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2020Enduring Attitudes and Contextual Interest: When and Why Attitude Surveys Still Matter in the Online Consumer Decision Journey. (2020). van Ewijk, Bernadette ; Pauwels, Koen. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:52:y:2020:i:c:p:20-34.

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2020Antecedents and performance outcomes of value-based selling in sales teams: a multilevel, systems theory of motivation perspective. (2020). Panagopoulos, Nikolaos G ; Menguc, Bulent ; Mullins, Ryan. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:6:d:10.1007_s11747-019-00705-2.

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2020Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak. (2020). Dennis, Charles ; Scarpi, Daniele ; Pizzi, Gabriele ; Pantano, Eleonora. In: Journal of Business Research. RePEc:eee:jbrese:v:116:y:2020:i:c:p:209-213.

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2020Creating value in product service systems through sharing. (2020). Hoffmann, Stefan ; Akbar, Payam. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:495-505.

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2020Conflict Aftermath: Dispute Resolution and Financial Performance in Franchising. (2020). Zheng, XU ; Ji, LI ; Grunhagen, Marko ; Wang, Jeff Jianfeng. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:4:p:548-562.

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2020The Effects of Environmental Haptic Cues on Consumer Perceptions of Retailer Warmth and Competence. (2020). Deitz, George D ; Oakley, Jared ; Peck, Joann ; Balaji, M S ; Jha, Subhash. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:4:p:590-605.

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2020Regional diversification and financial performance through an excess-capacity theory lens: A new explanation for mixed results. (2020). Spraakman, Gary ; Askarany, Davood. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:156:y:2020:i:c:s0040162520308878.

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2020OBIM: A computational model to estimate brand image from online consumer review. (2020). Jenamani, Mamata ; Mitra, Satanik. In: Journal of Business Research. RePEc:eee:jbrese:v:114:y:2020:i:c:p:213-226.

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2020Social Medias Impact on the Consumer Mindset: When to Use Which Sentiment Extraction Tool?. (2020). Pauwels, Koen H ; Colicev, Anatoli ; Kubler, Raoul V. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:50:y:2020:i:c:p:136-155.

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2020Significant Labels in Sentiment Analysis of Online Customer Reviews of Airlines. (2020). Rodriguez-Diaz, Manuel ; Ahmed, Ayat Zaki. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:20:p:8683-:d:431551.

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2020Organizing for cross-selling: Do it right, or not at all. (2020). Hohenberg, Sebastian ; Bohler, Sina ; Homburg, Christian. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:37:y:2020:i:1:p:56-73.

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2020Dynamic effects of newcomer salespersons peer relational exchanges and structures on performance. (2020). Palmatier, Robert W ; Gonzalez, Gabriel R ; Ramos, Carla ; Claro, Danny P. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:37:y:2020:i:1:p:74-92.

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2020The past, present, and future of measurement and methods in marketing analysis. (2020). Ding, YU ; Lehmann, Donald R ; Lynch, John G ; Jedidi, Kamel ; Hanssens, Dominique M ; Desarbo, Wayne S. In: Marketing Letters. RePEc:kap:mktlet:v:31:y:2020:i:2:d:10.1007_s11002-020-09527-7.

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2020The Natural Monopoly effect in brand purchasing: Do big brands really appeal to lighter category buyers?. (2020). Dawes, John. In: Australasian marketing journal. RePEc:eee:aumajo:v:28:y:2020:i:2:p:90-99.

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2020Market-based drivers of cobranding success. (2020). Phan, Hieu V ; Pancras, Joseph ; Ross, William T ; Nguyen, Hang T. In: Journal of Business Research. RePEc:eee:jbrese:v:115:y:2020:i:c:p:122-138.

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2020.

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2020Design thinking for innovation: Composition, consequence, and contingency. (2020). Hwang, Jiyoung ; Nakata, Cheryl. In: Journal of Business Research. RePEc:eee:jbrese:v:118:y:2020:i:c:p:117-128.

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2020Toward a theory of spirals: the dynamic relationship between organizational pride and customer-oriented behavior. (2020). , Matthias ; Matthias, ; Weiger, Welf H ; Kraemer, Tobias ; Hammerschmidt, Maik. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:6:d:10.1007_s11747-019-00715-0.

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2020The interplay between business and personal trust on relationship performance in conditions of market turbulence. (2020). Sridhar, Shrihari ; Garretson, Judith Anne ; Jones, Eli ; Mangus, Stephanie M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:6:d:10.1007_s11747-020-00722-6.

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2020Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail. (2020). Saarijrvi, Hannu ; Karjaluoto, Heikki ; Tyrvinen, Olli. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698919314882.

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2020Price image and the sugrophobia effect on luxury retail purchase intention. (2020). Lim, Xin-Jean ; Ting, Hiram ; Thaichon, Park ; Waller, David ; Cheah, Jun-Hwa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920303222.

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2020A neurophysiological exploration of the dynamic nature of emotions during the customer experience. (2020). Russo, Vincenzo ; Mauri, Maurizio ; Larivire, Bart ; Slabbinck, Hendrik ; Vermeir, Iris ; Verhulst, Nanouk. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920310961.

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2020The Provision of Long-Term Credit and Firm Growth in Developing Countries. (2020). Watson, Jennifer . In: Asian Journal of Economics and Empirical Research. RePEc:aoj:ajeaer:2020:p:224-234.

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2020Emerging market innovations: unique and differential drivers, practitioner implications, and research agenda. (2020). Shankar, Venkatesh ; Narang, Unnati. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:5:d:10.1007_s11747-019-00685-3.

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2020The sharing economy: A marketing perspective. (2020). Lim, Weng Marc. In: Australasian marketing journal. RePEc:eee:aumajo:v:28:y:2020:i:3:p:4-13.

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2020The Role of Marketing in Digital Business Platforms. (2020). Wirtz, Jochen ; Wieringa, Jaap E ; Van Bruggen, Gerrit ; Felten, Claudio ; Moch, Nicole ; Rangaswamy, Arvind. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:72-90.

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2020Cooperation between Final Purchasers and Offerors in the Online and Offline Environments vs. the Benefits Derived by Active Purchasers. (2020). Grzesiak, Mateusz ; Baruk, Agnieszka Izabela. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:24:p:10462-:d:462038.

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2020Sales Personnel Attrition Control and Retention – An Integrated Framework for Lifestyle Retailers in India (RSPR-LS). (2020). Aithal, Sreeramana. In: MPRA Paper. RePEc:pra:mprapa:102867.

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2020The playground effect: How augmented reality drives creative customer engagement. (2020). de Ruyter, KO ; Keeling, Debbie Isobel ; Heller, Jonas ; Mahr, Dominik ; Chylinski, Mathew ; Hilken, Tim ; Jessen, Alexander. In: Journal of Business Research. RePEc:eee:jbrese:v:116:y:2020:i:c:p:85-98.

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2020Organizing actor Engagement: A platform perspective. (2020). Jonas, Julia M ; Sorhammar, David ; Alexander, Matthew ; Blasco-Arcas, Lorena ; Chen, Tom ; Raithel, Sascha. In: Journal of Business Research. RePEc:eee:jbrese:v:118:y:2020:i:c:p:74-85.

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2020How different (dis)engagement behaviors affect performance within an e-market ecosystem: A longitudinal analysis. (2020). Theodosiou, Marios ; Katsifaraki, Georgia D. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:578-591.

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2020Digital ecosystem and consumer engagement: A socio-technical perspective. (2020). Dessart, Laurence ; Morgan-Thomas, Anna ; Veloutsou, Cleopatra. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:713-723.

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2020Industry profitability matters: The value of sustainable growth rate and distance from bankruptcy as enablers of venture survival. (2020). Olson, Gerard T ; Pagano, Michael S ; Guedes, Maria Joo ; Patel, Pankaj C. In: Journal of Business Research. RePEc:eee:jbrese:v:114:y:2020:i:c:p:80-92.

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2020Big data analytics and artificial intelligence pathway to operational performance under the effects of entrepreneurial orientation and environmental dynamism: A study of manufacturing organisations. (2020). Dubey, Rameshwar ; Hazen, Benjamin T ; Roubaud, David ; Foropon, Cyril ; Giannakis, Mihalis ; Bryde, David J ; Childe, Stephen J ; Gunasekaran, Angappa. In: International Journal of Production Economics. RePEc:eee:proeco:v:226:y:2020:i:c:s0925527319304347.

Full description at Econpapers || Download The effects of strategic alliance emphasis and marketing efficiency on firm value under different technological environments. (2020). Ho, Tae ; Lee, Jong-Ho ; Kim, Sang Yong ; Li, Woo. In: Journal of Business Research. RePEc:eee:jbrese:v:120:y:2020:i:c:p:453-461.

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2020Enhancing the Financial Returns of R&D Investments through Operations Management. (2020). , Hugo ; Daphne, L M ; T. C. E. Cheng, . In: Production and Operations Management. RePEc:bla:popmgt:v:29:y:2020:i:7:p:1658-1678.

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2020Profiling (un-)committed online complainants: Their characteristics and post-webcare reactions. (2020). Einwiller, Sabine A ; Weitzl, Wolfgang J. In: Journal of Business Research. RePEc:eee:jbrese:v:117:y:2020:i:c:p:740-753.

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2020The influx of skeptics: an investigation of the diffusion cycle effect on online review. (2020). Kim, Rae Yule. In: Electronic Markets. RePEc:spr:elmark:v:30:y:2020:i:4:d:10.1007_s12525-020-00417-4.

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2020Can gamification increases consumers’ engagement in fitness apps? The moderating role of commensurability of the game elements. (2020). Hsieh, Peishan ; Tu, Rungting ; Feng, Wenting. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698918306428.

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2020Customer engagement, consumption and firm performance in a multi-actor service eco-system: The moderating role of resource integration. (2020). Henry, ; Ho, Mia Hsiao-Wen ; Chiu, Chun-Chen ; Kingshott, Russel. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:557-566.

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2020Corporate social responsibility activities and firm performance: The moderating role of strategic emphasis and industry competition. (2020). Jia, Xingping. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:27:y:2020:i:1:p:65-73.

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2020The effect of performance feedback on firms’ unplanned marketing investments. (2020). Lou, Tianyang ; Wang, Xinchun. In: Journal of Business Research. RePEc:eee:jbrese:v:118:y:2020:i:c:p:441-451.

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2020Toward Greater Understanding of the Relationship Between Entrepreneurial Orientation and International Performance. (2020). Chen, Yen-Chun ; Tsai, Hsien-Tung ; Lin, Ya-Hui. In: Management International Review. RePEc:spr:manint:v:60:y:2020:i:2:d:10.1007_s11575-020-00414-x.

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2020Entrepreneurial orientation and corporate social responsibility performance: An empirical study of state‐controlled and privately controlled firms in China. (2020). Zhuang, Yiming ; Kim, Renee B ; Chang, Xinyue ; Lee, Younggeun. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:27:y:2020:i:1:p:383-392.

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2020Investigating firm level drivers of salesperson brand identification. (2020). Flaherty, Karen E ; Allison, Lee. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:154-169.

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2020Social entrepreneurship orientation and company success: The mediating role of social performance. (2020). Brem, Alexander ; Gali, Nazha ; Kraus, Sascha ; Hughes, Mathew ; Shaw, Eleanor ; Niemand, Thomas. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:160:y:2020:i:c:s0040162520310568.

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2020Cutoff criteria for overall model fit indexes in generalized structured component analysis. (2020). Ringle, Christian M ; Sarstedt, Marko ; Hwang, Heungsun ; Cho, Gyeongcheol. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:8:y:2020:i:4:d:10.1057_s41270-020-00089-1.

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2020Consumer acceptance of brand extensions: Is parental fit preeminent?. (2020). Mohammed, Shazad M ; Miniard, Paul W. In: Journal of Business Research. RePEc:eee:jbrese:v:118:y:2020:i:c:p:335-345.

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2020The Impact of a Time Gap on the Process of Building a Sustainable Relationship between Employee and Customer Satisfaction. (2020). Sak-Skowron, Monika ; Gsior, Marcin. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7446-:d:411858.

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2020Not all that glitters is golden: The impact of procedural fairness perceptions on firm evaluations and customer satisfaction with favorable outcomes. (2020). Jain, Shalini Sarin ; Mathur, Pragya . In: Journal of Business Research. RePEc:eee:jbrese:v:117:y:2020:i:c:p:357-367.

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2020THE COMPETITIVE ADVANTAGE OF MULTINATIONALS OPERATING IN EMERGING MARKETS OUTSIDE THEIR ECONOMIC AREA OF ORIGIN. (2020). Ana-Simina, Sava. In: Revista Economica. RePEc:blg:reveco:v:72:y:2020:i:4:p:82-100.

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2020Impacts of service robots on service quality. (2020). Chiang, Ai-Hsuan ; Trimi, Silvana. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8.

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2020The future of marketing. (2020). Rust, Roland T. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:37:y:2020:i:1:p:15-26.

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2020Internet of Things and Big Data as enablers for business digitalization strategies. (2020). Guido, Gianluigi ; Piper, Luigi ; Prete, Maria Irene ; Sestino, Andrea. In: Technovation. RePEc:eee:techno:v:98:y:2020:i:c:s0166497220300456.

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2020Voice analytics in business research: Conceptual foundations, acoustic feature extraction, and applications. (2020). Efthymiou, Fotis ; Hildebrand, Christian ; Novak, Thomas P ; Hoffman, Donna L ; Hampton, William H ; Busquet, Francesc. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:364-374.

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2020Generating Marketing Outcomes through Internet of Things (IoT) Technologies. (2020). Tariq, Beenish ; Han, Heesup ; Hassan, Waseem ; Law, Rob ; Najam, Hammad ; Taimoor, Sadaf. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:22:p:9670-:d:447904.

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2020Label design of wines sold online: Effects of perceived authenticity on purchase intentions. (2020). Lick, Erhard ; Durrieu, Franois ; Pelet, Jean-Ric. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:55:y:2020:i:c:s0969698919309464.

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2020Shape Matters: Package Shape Informs Brand Status Categorization and Brand Choice. (2020). Patrick, Vanessa M ; Koo, Minkyung ; Pang, Jun ; Chen, Huan. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:2:p:266-281.

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2020The case for hiring neurotic salespeople: A longitudinal growth modeling analysis. (2020). Bolander, Willy ; Rouziou, Maria ; Dugan, Riley. In: Journal of Business Research. RePEc:eee:jbrese:v:116:y:2020:i:c:p:123-136.

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2020Internal selling: Antecedents and the importance of networking ability in converting internal selling behavior into salesperson performance. (2020). Bradford, Kevin ; Bolander, Willy ; Hochstein, Bryan ; Liu, Yongmei ; Weitz, Barton A. In: Journal of Business Research. RePEc:eee:jbrese:v:117:y:2020:i:c:p:176-188.

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Recent citations
Recent citations received in 2020
YearCiting document
2020Enhancing Organizational Performance through Social Media use and Knowledge Management. (2020). Batool, Farkhandah ; Sheikh, Nadeem Ahmed. In: IBT Journal of Business Studies (JBS). RePEc:aib:ibtjbs:v:16:y:2020:i:1:p:16-13.

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2020Enhancing Organizational Performance through Social Media use and Knowledge Management. (2020). Batool, Farkhandah ; Sheikh, Nadeem Ahmed. In: IBT Journal of Business Studies (JBS). RePEc:aib:ibtjbs:v:16:y:2020:i:1:p:193-210.

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2020THE ROLE OF SOCIAL MEDIA IN PORTUGUESE SMEs. (2020). Santos, Jose Duarte ; Soares, Hugo ; Silva, Elisabete ; Almeida, Fernando. In: Management and Marketing Journal. RePEc:aio:manmar:v:xviii:y:2020:i:2:p:99-116.

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2020INDUSTRIAL (B2B) MARKETING OF GLASS COMPANIES: MOBILE APPLICATIONS AS A SALES PROMOTION TOOL. (2020). Koldyshev, Maxim. In: Three Seas Economic Journal. RePEc:bal:3seasj:2661-5150:2020:1:3:8.

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2020Augmented reality marketing: A technology-enabled approach to situated customer experience. (2020). de Ruyter, KO ; Mahr, Dominik ; Keeling, Debbie Isobel ; Hilken, Tim ; Heller, Jonas ; Chylinski, Mathew. In: Australasian marketing journal. RePEc:eee:aumajo:v:28:y:2020:i:4:p:374-384.

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2020The impact of social media usage and lifestyle habits on academic achievement: Insights from a developing country context. (2020). Bou-Hamad, Imad. In: Children and Youth Services Review. RePEc:eee:cysrev:v:118:y:2020:i:c:s0190740920311713.

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2020The art of writing literature review: What do we know and what do we need to know?. (2020). Criado, Alex Rialp ; Paul, Justin. In: International Business Review. RePEc:eee:iburev:v:29:y:2020:i:4:s0969593120300585.

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2020Virtual and augmented reality: Advancing research in consumer marketing. (2020). Bigne, Enrique ; Wedel, Michel ; Zhang, Jie. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:37:y:2020:i:3:p:443-465.

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2020The playground effect: How augmented reality drives creative customer engagement. (2020). de Ruyter, KO ; Keeling, Debbie Isobel ; Heller, Jonas ; Mahr, Dominik ; Chylinski, Mathew ; Hilken, Tim ; Jessen, Alexander. In: Journal of Business Research. RePEc:eee:jbrese:v:116:y:2020:i:c:p:85-98.

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2020Building dynamic service analytics capabilities for the digital marketplace. (2020). Shams, Riad ; Hani, Umme ; Motamarri, Saradhi ; Akter, Shahriar ; Shen, Kathy Ning ; Babu, Mujahid Mohiuddin ; Fernando, Mario. In: Journal of Business Research. RePEc:eee:jbrese:v:118:y:2020:i:c:p:177-188.

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2020Rising with the machines: A sociotechnical framework for bringing artificial intelligence into the organization. (2020). Fox, Alexa K ; Mukherjee, Debmalya ; Makarius, Erin E. In: Journal of Business Research. RePEc:eee:jbrese:v:120:y:2020:i:c:p:262-273.

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2020Digital Analytics: Modeling for Insights and New Methods. (2020). Potapov, Dmitriy ; Bijmolt, Tammo ; Kumar, V ; Leszkiewicz, Agata ; Gupta, Shaphali. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:26-43.

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2020Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings. (2020). Scott, Maura L ; Roggeveen, Anne L ; Mende, Martin ; Kroschke, Mirja ; Grewal, Dhruv. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:9-25.

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2020Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis. (2020). Pizzi, Gabriele ; Pantano, Eleonora. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:55:y:2020:i:c:s0969698919311865.

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2020The phenomenon of purchasing second-hand products by the BOP consumers. (2020). Paul, Justin ; Datta, Biplab ; Mukherjee, Srabanti. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698919311786.

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2020Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences. (2020). Villasante-Arellano, Ana Josefina ; Castillo-Villar, Fernando Rey. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s096969891931567x.

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2020Analysis of the adoption of customer facing InStore technologies in retail SMEs. (2020). Rodrigo-Moya, Beatriz ; Navo-Marco, Julio ; Lorente-Martnez, Javier. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920300643.

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2020Exploring consumers’ subjective shopping experiences in directly operated luxury brand stores. (2020). Taishoff, Marika ; Mhlbacher, Hans ; Kauppinen-Risnen, Hannele. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920312595.

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2020Understanding Retail Experiences and Customer Journey Management. (2020). Roggeveen, Anne L ; Grewal, Dhruv. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:3-8.

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2020Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth. (2020). Viglia, Giampaolo ; Vannucci, Virginia ; Mazzoli, Valentina ; Grazzini, Laura ; Acuti, Diletta ; Donvito, Raffaele ; Aiello, Gaetano. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:4:p:490-506.

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2020The personalization–privacy paradox in the attention economy. (2020). Cloarec, Julien. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:161:y:2020:i:c:s0040162520311252.

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2020Co-Creative Action Research Experiments—A Careful Method for Causal Inference and Societal Impact. (2020). el Hejazi, Zainab Noor ; Coreynen, Wim ; Cannaerts, Nele ; van Witteloostuijn, Arjen ; Vanderstraeten, Johanna ; Slabbinck, Hendrik ; Loots, Ellen ; van Hugten, Joeri. In: Social Sciences. RePEc:gam:jscscx:v:9:y:2020:i:10:p:171-:d:421452.

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2020Mobile Apps Use and WOM in the Food Delivery Sector: The Role of Planned Behavior, Perceived Security and Customer Lifestyle Compatibility. (2020). Perez-Rueda, Alfredo ; Flavian, Marta ; Belanche, Daniel. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:10:p:4275-:d:361835.

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2020Click to Buy: The Impact of Retail Credit on Over-Consumption in the Online Environment. (2020). McNeill, Lisa ; Ah, Lauren. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7322-:d:409960.

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2020An Approach towards Investigating Factors Affecting Intention to Book a Hotel Room through Social Media. (2020). Karavasilis, George ; Argyropoulou, Maria ; Theocharidis, Anastasios-Ioannis ; Kehris, Evangelos ; Vrana, Vasiliki. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:21:p:8973-:d:436543.

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2020Cooperation between Final Purchasers and Offerors in the Online and Offline Environments vs. the Benefits Derived by Active Purchasers. (2020). Grzesiak, Mateusz ; Baruk, Agnieszka Izabela. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:24:p:10462-:d:462038.

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2020How Does Retail Engage Consumers in Sustainable Consumption? A Systematic Literature Review. (2020). Blan, Carmen. In: Sustainability. RePEc:gam:jsusta:v:13:y:2020:i:1:p:96-:d:467507.

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2020Effects of front-of-pack labels on the nutritional quality of supermarket food purchases: evidence from a large-scale randomized controlled trial. (2020). Combris, Pierre ; Bertail, Patrice ; Bonnet, Celine ; Allais, Oliver ; Albuquerque, Paulo ; Dubois, Pierre ; Chandon, Pierre ; Ruffieux, Bernard ; Rigal, Nathalie ; Lahlou, Saadi. In: Post-Print. RePEc:hal:journl:hal-02562456.

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2020How can machine learning aid behavioral marketing research?. (2020). Goldfarb, Avi ; dzyabura, daria ; Uetake, Kosuke ; Hagen, Linda ; Zhu, Ying ; Wright, James R ; Wang, Yanwen ; Sudhir, K ; Liu, Liu ; Etkin, Jordan ; Bollinger, Bryan ; Yang, Nathan. In: Marketing Letters. RePEc:kap:mktlet:v:31:y:2020:i:4:d:10.1007_s11002-020-09535-7.

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2020DETERMINANTS OF CUSTOMER LOYALTY TO MOBILE PHONE BRANDS. (2020). Adekunle, Simon Ayo ; Odia, Edith Onowe. In: Oradea Journal of Business and Economics. RePEc:ora:jrojbe:v:5:y:2020:i:special:p:44-54.

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2020Corporate brand value and cash holdings. (2020). , Ramesh ; Hanssens, Dominique M ; Bharadwaj, Neeraj . In: Journal of Brand Management. RePEc:pal:jobman:v:27:y:2020:i:4:d:10.1057_s41262-020-00188-5.

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2020Can self-referencing exacerbate punishing behavior toward corporate brand transgressors?. (2020). Karaosmanoglu, Elif ; Isiksal, Didem Gamze. In: Journal of Brand Management. RePEc:pal:jobman:v:27:y:2020:i:6:d:10.1057_s41262-020-00204-8.

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2020Critical factors influencing the adoption of digital marketing devices by service-oriented micro-businesses in Nigeria: A thematic analysis approach. (2020). Bello, Adenike O ; Okike, Clinton K ; Eze, Sunday C. In: Palgrave Communications. RePEc:pal:palcom:v:7:y:2020:i:1:d:10.1057_s41599-020-00580-1.

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2020Designing conceptual articles: four approaches. (2020). Jaakkola, Elina. In: AMS Review. RePEc:spr:amsrev:v:10:y:2020:i:1:d:10.1007_s13162-020-00161-0.

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2020Conceptual review papers: revisiting existing research to develop and refine theory. (2020). Hulland, John. In: AMS Review. RePEc:spr:amsrev:v:10:y:2020:i:1:d:10.1007_s13162-020-00168-7.

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2020The changing role of marketing: transformed propositions, processes and partnerships. (2020). Moser, Ted ; Storbacka, Kaj. In: AMS Review. RePEc:spr:amsrev:v:10:y:2020:i:3:d:10.1007_s13162-020-00179-4.

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2020The digital transformation of the healthcare industry: exploring the rise of emerging platform ecosystems and their influence on the role of patients. (2020). Krcmar, Helmut ; Bohm, Markus ; Clemons, Eric K ; Riasanow, Tobias ; Hermes, Sebastian. In: Business Research. RePEc:spr:busres:v:13:y:2020:i:3:d:10.1007_s40685-020-00125-x.

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2020The future of technology and marketing: a multidisciplinary perspective. (2020). Karahanna, Elena ; Kopalle, Praveen K ; Hulland, John ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00711-4.

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2020Why systematic review papers and meta-analyses matter: an introduction to the special issue on generalizations in marketing. (2020). Hulland, John ; Houston, Mark B. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:3:d:10.1007_s11747-020-00721-7.

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2020Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage. (2020). Wang, Cheng ; Blut, Markus. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:4:d:10.1007_s11747-019-00680-8.

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2020New perspectives on business model innovations in emerging markets. (2020). Kumar, V ; Srivastava, Rajendra. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:5:d:10.1007_s11747-019-00713-2.

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2020How CEO/CMO characteristics affect innovation and stock returns: findings and future directions. (2020). Joshi, Amit ; Pauwels, Koen ; Srinivasan, Shuba ; You, YA. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:6:d:10.1007_s11747-020-00732-4.

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2020Digital ecosystems and their implications for competitive strategy. (2020). Subramaniam, Mohan. In: Journal of Organization Design. RePEc:spr:jorgde:v:9:y:2020:i:1:d:10.1186_s41469-020-00073-0.

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2020Effects of front-of-pack labels on the nutritional quality of supermarket food purchases: evidence from a large-scale randomized controlled trial. (2020). Rigal, Nathalie ; Lahlou, Saadi ; Compris, P ; Bertail, Patrice ; Bonnet, Celine ; Allais, Oliver ; Albuquerque, Paulo ; Dubois, Pierre ; Chandon, Pierre ; Ruffieux, Bernard. In: TSE Working Papers. RePEc:tse:wpaper:124202.

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2020The Role of Social Networks in the Internationalisation of Startups: LinkedIn in Portuguese Context. (2020). Duarte, Santos Jose ; Fernando, Almeida. In: Management & Marketing. RePEc:vrs:manmar:v:15:y:2020:i:3:p:345-363:n:1.

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2020Pioneering Strategies in Retail Settings: An Empirical Study of Successful Practices. (2020). Anagnoste, Sorin ; Marco, Savastano. In: Management & Marketing. RePEc:vrs:manmar:v:15:y:2020:i:4:p:643-663:n:6.

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2020Research Trends in Marketing Science Before COVID-19 Outbreak: A Literature Review. (2020). Noveri, Maulana. In: Management & Marketing. RePEc:vrs:manmar:v:15:y:2020:i:s1:p:514-533:n:7.

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Recent citations received in 2019
YearCiting document
2019Consumer journeys: developing consumer-based strategy. (2019). Price, Linda L ; Hamilton, Rebecca. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-019-00636-y.

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2019New vistas for marketing strategy: digital, data-rich, and developing market (D3) environments. (2019). Fang, Eric ; Sridhar, Shrihari. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:6:d:10.1007_s11747-019-00698-y.

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Recent citations received in 2018
YearCiting document
2018Review articles: purpose, process, and structure. (2018). Palmatier, Robert W ; Hulland, John ; Houston, Mark B. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0563-4.

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2018The value of empirical generalizations in marketing. (2018). Hanssens, Dominique M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0567-0.

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2018Debates and assumptions about motion picture performance: a meta-analysis. (2018). Carrillat, Franois A ; Hadida, Allegre L ; Legoux, Renaud. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:2:d:10.1007_s11747-017-0561-6.

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2018Making emerging phenomena a research priority. (2018). Yadav, Manjit S. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:3:d:10.1007_s11747-017-0575-0.

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2018Building and leveraging sports brands: evidence from 50 years of German professional soccer. (2018). Hammerschmidt, Maik ; Heerde, Harald J ; Hattula, Stefan ; Wetzel, Hauke A. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:4:d:10.1007_s11747-018-0580-y.

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2018Unstructured data in marketing. (2018). Balducci, Bitty ; Marinova, Detelina. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:4:d:10.1007_s11747-018-0581-x.

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2018Online group influence and digital product consumption. (2018). Mu, Jifeng ; Tan, Yong ; Qi, Jiayin ; Thomas, Ellen. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:5:d:10.1007_s11747-018-0578-5.

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2018How the frequency and amount of corporate donations affect consumer perception and behavioral responses. (2018). Jin, Liyin ; He, Yanqun. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:6:d:10.1007_s11747-018-0584-7.

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2018The emotional review–reward effect: how do reviews increase impulsivity?. (2018). Motyka, Scott ; Wetzels, Martin ; Ruyter, KO ; Mahr, Dominik ; Aguirre, Elizabeth ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:6:d:10.1007_s11747-018-0585-6.

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2018Advancing marketing strategy research. (2018). Palmatier, Robert W. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:6:d:10.1007_s11747-018-0595-4.

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Recent citations received in 2017
YearCiting document
2017A Conceptual Framework for the Integration of Corporate Social Responsibility and Human Resource Development Based on Lifelong Learning. (2017). Ketschau, Thilo J. In: Sustainability. RePEc:gam:jsusta:v:9:y:2017:i:9:p:1545-:d:110274.

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2017A comment on privacy. (2017). Stewart, David W. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-016-0504-7.

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2017Executing on a customer engagement strategy. (2017). Venkatesan, Rajkumar. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-016-0513-6.

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2017Can doing good lead to doing poorly? Firm value implications of CSR in the face of CSI. (2017). Hammerschmidt, Maik ; Wetzel, Hauke A ; Lenz, Isabell. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-016-0510-9.

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2017Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods. (2017). Ringle, Christian ; THIELE, Kai Oliver ; Sarstedt, Marko ; Tomas, G ; Hair, Joseph F. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-017-0517-x.

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2017Me, myself, and I: influence of CEO narcissism on firms’ innovation strategy and the likelihood of product-harm crises. (2017). Kashmiri, Saim ; Arora, Sandeep ; Nicol, Cameron Duncan. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-017-0535-8.

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2017Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research. (2017). Cleeren, Kathleen ; Heerde, Harald J ; Dekimpe, Marnik G. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-017-0558-1.

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2017Customer participation in services: domain, scope, and boundaries. (2017). Dong, Beibei ; Sivakumar, K. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0524-y.

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2017Technology-driven service strategy. (2017). Huang, Ming-Hui ; Rust, Roland T. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0545-6.

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2017Organizational service strategy. (2017). Brady, Michael K ; Arnold, Todd. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0555-4.

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