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Journal of Interactive Marketing / Elsevier

Citation Profile [Updated: 2023-01-07 21:26:51]
5 Years H Index
41
Impact Factor (IF)
2.37
5 Years IF
2.25
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2008 0 0.49 0.06 0 16 16 216 1 1 0 0 0 1 0.06 0.23
2009 0.38 0.47 1.72 0.38 30 46 898 79 80 16 6 16 6 78 98.7 64 2.13 0.23
2010 0.72 0.48 1.89 0.72 24 70 492 132 212 46 33 46 33 120 90.9 42 1.75 0.21
2011 0.59 0.52 0.71 0.59 25 95 372 67 279 54 32 70 41 25 37.3 4 0.16 0.24
2012 0.33 0.51 0.75 0.61 21 116 654 87 366 49 16 95 58 34 39.1 2 0.1 0.22
2013 0.74 0.56 1.15 0.75 23 139 533 160 526 46 34 116 87 69 43.1 18 0.78 0.24
2014 0.59 0.55 1.11 0.81 20 159 545 177 703 44 26 123 100 52 29.4 1 0.05 0.23
2015 0.81 0.55 1.46 0.9 19 178 232 259 962 43 35 113 102 53 20.5 0 0.23
2016 1.21 0.53 1.96 1.31 25 203 350 398 1360 39 47 108 141 72 18.1 14 0.56 0.21
2017 1 0.55 1.91 1.48 30 233 395 446 1806 44 44 108 160 63 14.1 8 0.27 0.21
2018 1.18 0.57 2.1 1.55 32 265 206 556 2362 55 65 117 181 84 15.1 6 0.19 0.24
2019 1.29 0.6 2.26 1.66 35 300 220 677 3039 62 80 126 209 113 16.7 9 0.26 0.24
2020 1.48 0.73 2.88 1.82 32 332 168 956 3995 67 99 141 257 113 11.8 37 1.16 0.34
2021 2.37 1.02 3.45 2.25 33 365 51 1260 5255 67 159 154 346 126 10 14 0.42 0.38
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation. (2014). Hollebeek, Linda D ; Brodie, Roderick J ; Glynn, Mark S. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:28:y:2014:i:2:p:149-165.

Full description at Econpapers || Download paper

256
22012Popularity of Brand Posts on Brand Fan Pages: An Investigation of the Effects of Social Media Marketing. (2012). de Vries, Lisette ; PEter, ; Gensler, Sonja. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:2:p:83-91.

Full description at Econpapers || Download paper

202
32014What We Know and Dont Know About Online Word-of-Mouth: A Review and Synthesis of the Literature. (2014). King, Robert Allen ; Bush, Victoria D ; Racherla, Pradeep . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:28:y:2014:i:3:p:167-183.

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130
42012Social Media Peer Communication and Impacts on Purchase Intentions: A Consumer Socialization Framework. (2012). Wang, Xia ; Wei, Yujie ; Yu, Chunling. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:4:p:198-208.

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129
52009Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions. (2009). Neslin, Scott A ; Shankar, Venkatesh. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:1:p:70-81.

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128
62013Managing Brands in the Social Media Environment. (2013). Gensler, Sonja ; Wiertz, Caroline ; Liu-Thompkins, Yuping ; Volckner, Franziska. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:4:p:242-256.

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126
72009An Experimental Study of the Relationship between Online Engagement and Advertising Effectiveness. (2009). Calder, Bobby J ; Schaedel, Ute ; Malthouse, Edward C. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:4:p:321-331.

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117
82010Mobile Marketing in the Retailing Environment: Current Insights and Future Research Avenues. (2010). Shankar, Venkatesh ; Naik, Prasad ; Hofacker, Charles ; Venkatesh, Alladi. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:24:y:2010:i:2:p:111-120.

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106
92009Flow Online: Lessons Learned and Future Prospects. (2009). Hoffman, Donna L ; Novak, Thomas P. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:1:p:23-34.

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103
102009Does Chatter Matter? The Impact of User-Generated Content on Music Sales. (2009). Dhar, Vasant ; Chang, Elaine A. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:4:p:300-307.

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94
112013Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House. (2013). Skiera, Bernd ; Zhang, Michael ; Wege, Egbert ; Haenlein, Michael ; Malthouse, Edward C. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:4:p:270-280.

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93
122010Crafting Integrated Multichannel Retailing Strategies. (2010). Zhang, Jie ; Weitz, Barton A ; Steenburgh, Thomas J ; Kushwaha, Tarun ; Irvin, John W ; Farris, Paul W. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:24:y:2010:i:2:p:168-180.

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88
132012How Does Brand-related User-generated Content Differ across YouTube, Facebook, and Twitter?. (2012). Smith, Andrew N ; Yongjian, Chen ; Fischer, Eileen. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:2:p:102-113.

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82
142009Mobile Marketing: A Synthesis and Prognosis. (2009). Shankar, Venkatesh ; Balasubramanian, Sridhar. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:2:p:118-129.

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81
152011Strategic Herding Behavior in Peer-to-Peer Loan Auctions. (2011). Herzenstein, Michal ; Andrews, Rick L ; Dholakia, Utpal M. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:25:y:2011:i:1:p:27-36.

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79
162013Social Media Metrics — A Framework and Guidelines for Managing Social Media. (2013). Peters, Kay ; Pauwels, Koen ; Ognibeni, Bjorn ; Kaplan, Andreas M ; Chen, Yubo . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:4:p:281-298.

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79
172013Consumer Power: Evolution in the Digital Age. (2013). Labrecque, Lauren I ; Hofacker, Charles F ; Novak, Thomas P ; Mathwick, Charla ; Dem, Jonas Vor. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:4:p:257-269.

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76
182014Fostering Consumer–Brand Relationships in Social Media Environments: The Role of Parasocial Interaction. (2014). Labrecque, Lauren I. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:28:y:2014:i:2:p:134-148.

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72
192011The Role of Marketing in Social Media: How Online Consumer Reviews Evolve. (2011). Chen, Yubo ; Wang, QI ; Fay, Scott. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:25:y:2011:i:2:p:85-94.

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65
202013Social Commerce: A Contingency Framework for Assessing Marketing Potential. (2013). Spann, Martin ; Hoffman, Donna L ; Hennig-Thurau, Thorsten ; de Valck, Kristine ; Yadav, Manjit S. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:4:p:311-323.

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60
212016Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues. (2016). Shankar, Venkatesh ; Morrissey, Shawn ; Holland, Steve ; Rizley, Ross ; Ramanathan, Suresh ; Kleijnen, Mirella . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:34:y:2016:i:c:p:37-48.

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59
222017Is Augmented Reality Technology an Effective Tool for E-commerce? An Interactivity and Vividness Perspective. (2017). Yim, Mark Yi-Cheon ; Sauer, Paul L ; Chu, Shu-Chuan . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:39:y:2017:i:c:p:89-103.

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58
232008Adoption of Virtual Try-on technology for online apparel shopping. (2008). Kim, Jiyeon ; Forsythe, Sandra . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:22:y:2008:i:2:p:45-59.

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58
242011The Effectiveness of Branded Mobile Phone Apps. (2011). Bellman, Steven ; Varan, Duane ; Robinson, Jennifer A ; Treleaven-Hassard, Shiree ; Potter, Robert F. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:25:y:2011:i:4:p:191-200.

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57
252010Consumer Behavior in a Multichannel, Multimedia Retailing Environment. (2010). Dholakia, Utpal M ; Taylor, Earl ; Stewart, David ; Rindfleisch, Aric ; Reeves, Randy ; Kahn, Barbara E. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:24:y:2010:i:2:p:86-95.

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56
262012Interactivity in Brand Web Sites: Cognitive, Affective, and Behavioral Responses Explained by Consumers Online Flow Experience. (2012). van Noort, Guda ; van Reijmersdal, Eva A. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:4:p:223-234.

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56
272009A Hierarchical Marketing Communications Model of Online and Offline Media Synergies. (2009). Naik, Prasad A ; Peters, Kay. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:4:p:288-299.

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53
282013Too Popular to Ignore: The Influence of Online Reviews on Purchase Intentions of Search and Experience Products. (2013). Jimenez, Fernando R ; Mendoza, Norma A. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:3:p:226-235.

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50
292017The Showrooming Phenomenon: Its More than Just About Price. (2017). Gensler, Sonja ; Verhoef, Peter C ; Neslin, Scott A. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:38:y:2017:i:c:p:29-43.

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49
302016Gamification and Mobile Marketing Effectiveness. (2016). Hofacker, Charles F ; Donaldson, Jeff ; Manchanda, Puneet ; Lurie, Nicholas H ; de Ruyter, KO. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:34:y:2016:i:c:p:25-36.

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47
312009Interactive Services: A Framework, Synthesis and Research Directions. (2009). Bolton, Ruth ; Saxena-Iyer, Shruti. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:1:p:91-104.

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47
322012Online Damage Control: The Effects of Proactive Versus Reactive Webcare Interventions in Consumer-generated and Brand-generated Platforms. (2012). van Noort, Guda ; Willemsen, Lotte M. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:3:p:131-140.

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47
332016Mobile Advertising: A Framework and Research Agenda. (2016). Spann, Martin ; Zubcsek, Peter Pal ; Bart, Yakov ; Grewal, Dhruv . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:34:y:2016:i:c:p:3-14.

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46
342017Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Performance? Dynamic Capability Perspective. (2017). Wang, Zhan ; Kim, Hyun Gon. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:39:y:2017:i:c:p:15-26.

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46
352009Online Trust: State of the Art, New Frontiers, and Research Potential. (2009). Urban, Glen L ; Lorenzon, Antonio ; Amyx, Cinda. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:2:p:179-190.

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45
362015A Meta-analytic Investigation of the Role of Valence in Online Reviews. (2015). Purnawirawan, Nathalia ; Dens, Nathalie ; Depelsmacker, Patrick ; de Pelsmacker, Patrick ; Eisend, Martin. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:31:y:2015:i:c:p:17-27.

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45
372008Coupons going wireless: Determinants of consumer intentions to redeem mobile coupons. (2008). Dickinger, Astrid ; Kleijnen, Mirella . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:22:y:2008:i:3:p:23-39.

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45
382013Value Creation in the Video Game Industry: Industry Economics, Consumer Benefits, and Research Opportunities. (2013). Marchand, Andre ; Hennig-Thurau, Thorsten. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:3:p:141-157.

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44
392009Interactivitys Unanticipated Consequences for Marketers and Marketing. (2009). Deighton, John ; Kornfeld, Leora. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:1:p:4-10.

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42
402010CRM in Data-Rich Multichannel Retailing Environments: A Review and Future Research Directions. (2010). Verhoef, Peter C ; Ganesan, Shankar ; Krafft, Manfred ; Malthouse, Edward C ; McAlister, Leigh ; Venkatesan, Rajkumar. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:24:y:2010:i:2:p:121-137.

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42
412017A Meta-analysis of Online Trust Relationships in E-commerce. (2017). Kim, Yeolib ; Peterson, Robert A. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:38:y:2017:i:c:p:44-54.

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41
422010Strategic Online and Offline Retail Pricing: A Review and Research Agenda. (2010). Grewal, Dhruv ; Tolerico, Stephen ; Song, Reo ; Ratchford, Brian ; Kannan, P K ; Kalyanam, Kirthi ; Janakiraman, Ramkumar . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:24:y:2010:i:2:p:138-154.

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39
432019Digital Content Marketings Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications. (2019). Macky, Keith ; Hollebeek, Linda D. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:45:y:2019:i:c:p:27-41.

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39
442009Click Here for Internet Insight: Advances in Clickstream Data Analysis in Marketing. (2009). Bucklin, Randolph E ; Sismeiro, Catarina. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:1:p:35-48.

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38
452010An Empirical Analysis of Shopping Behavior Across Online and Offline Channels for Grocery Products: The Moderating Effects of Household and Product Characteristics. (2010). Chintagunta, Pradeep ; Cebollada-Calvo, Jose-Javier ; Arce-Urriza, Marta ; Chu, Junhong. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:24:y:2010:i:4:p:251-268.

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37
462011Online Personal Branding: Processes, Challenges, and Implications. (2011). Labrecque, Lauren I ; Milne, George R ; Markos, Ereni. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:25:y:2011:i:1:p:37-50.

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37
472009New Communications Approaches in Marketing: Issues and Research Directions. (2009). Winer, Russell S. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:2:p:108-117.

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36
482015The Effects of Adopting and Using a Brands Mobile Application on Customers Subsequent Purchase Behavior. (2015). Jung, SU ; Malthouse, Edward C ; Wang, Rebecca Jen-Hui. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:31:y:2015:i:c:p:28-41.

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36
492012Balance and Sequence in Online Reviews: How Perceived Usefulness Affects Attitudes and Intentions. (2012). Purnawirawan, Nathalia ; Dens, Nathalie ; Depelsmacker, Patrick ; de Pelsmacker, Patrick. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:4:p:244-255.

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35
502009Customer Lifetime Value: Empirical Generalizations and Some Conceptual Questions. (2009). Blattberg, Robert C ; Neslin, Scott A ; Malthouse, Edward C. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:2:p:157-168.

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35
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation. (2014). Hollebeek, Linda D ; Brodie, Roderick J ; Glynn, Mark S. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:28:y:2014:i:2:p:149-165.

Full description at Econpapers || Download paper

163
22012Popularity of Brand Posts on Brand Fan Pages: An Investigation of the Effects of Social Media Marketing. (2012). de Vries, Lisette ; PEter, ; Gensler, Sonja. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:2:p:83-91.

Full description at Econpapers || Download paper

105
32012Social Media Peer Communication and Impacts on Purchase Intentions: A Consumer Socialization Framework. (2012). Wang, Xia ; Wei, Yujie ; Yu, Chunling. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:4:p:198-208.

Full description at Econpapers || Download paper

65
42009An Experimental Study of the Relationship between Online Engagement and Advertising Effectiveness. (2009). Calder, Bobby J ; Schaedel, Ute ; Malthouse, Edward C. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:4:p:321-331.

Full description at Econpapers || Download paper

61
52014What We Know and Dont Know About Online Word-of-Mouth: A Review and Synthesis of the Literature. (2014). King, Robert Allen ; Bush, Victoria D ; Racherla, Pradeep . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:28:y:2014:i:3:p:167-183.

Full description at Econpapers || Download paper

55
62013Managing Brands in the Social Media Environment. (2013). Gensler, Sonja ; Wiertz, Caroline ; Liu-Thompkins, Yuping ; Volckner, Franziska. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:4:p:242-256.

Full description at Econpapers || Download paper

54
72017Is Augmented Reality Technology an Effective Tool for E-commerce? An Interactivity and Vividness Perspective. (2017). Yim, Mark Yi-Cheon ; Sauer, Paul L ; Chu, Shu-Chuan . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:39:y:2017:i:c:p:89-103.

Full description at Econpapers || Download paper

50
82013Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House. (2013). Skiera, Bernd ; Zhang, Michael ; Wege, Egbert ; Haenlein, Michael ; Malthouse, Edward C. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:4:p:270-280.

Full description at Econpapers || Download paper

44
92014Fostering Consumer–Brand Relationships in Social Media Environments: The Role of Parasocial Interaction. (2014). Labrecque, Lauren I. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:28:y:2014:i:2:p:134-148.

Full description at Econpapers || Download paper

38
102013Social Media Metrics — A Framework and Guidelines for Managing Social Media. (2013). Peters, Kay ; Pauwels, Koen ; Ognibeni, Bjorn ; Kaplan, Andreas M ; Chen, Yubo . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:4:p:281-298.

Full description at Econpapers || Download paper

37
112017The Showrooming Phenomenon: Its More than Just About Price. (2017). Gensler, Sonja ; Verhoef, Peter C ; Neslin, Scott A. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:38:y:2017:i:c:p:29-43.

Full description at Econpapers || Download paper

37
122009Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions. (2009). Neslin, Scott A ; Shankar, Venkatesh. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:1:p:70-81.

Full description at Econpapers || Download paper

37
132009Flow Online: Lessons Learned and Future Prospects. (2009). Hoffman, Donna L ; Novak, Thomas P. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:1:p:23-34.

Full description at Econpapers || Download paper

36
142019Digital Content Marketings Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications. (2019). Macky, Keith ; Hollebeek, Linda D. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:45:y:2019:i:c:p:27-41.

Full description at Econpapers || Download paper

36
152012How Does Brand-related User-generated Content Differ across YouTube, Facebook, and Twitter?. (2012). Smith, Andrew N ; Yongjian, Chen ; Fischer, Eileen. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:2:p:102-113.

Full description at Econpapers || Download paper

34
162010Crafting Integrated Multichannel Retailing Strategies. (2010). Zhang, Jie ; Weitz, Barton A ; Steenburgh, Thomas J ; Kushwaha, Tarun ; Irvin, John W ; Farris, Paul W. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:24:y:2010:i:2:p:168-180.

Full description at Econpapers || Download paper

33
172019Digital Sensory Marketing: Integrating New Technologies Into Multisensory Online Experience. (2019). Spence, Charles ; Velasco, Carlos ; Petit, Olivia. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:45:y:2019:i:c:p:42-61.

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33
182010Mobile Marketing in the Retailing Environment: Current Insights and Future Research Avenues. (2010). Shankar, Venkatesh ; Naik, Prasad ; Hofacker, Charles ; Venkatesh, Alladi. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:24:y:2010:i:2:p:111-120.

Full description at Econpapers || Download paper

31
192017A Meta-analysis of Online Trust Relationships in E-commerce. (2017). Kim, Yeolib ; Peterson, Robert A. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:38:y:2017:i:c:p:44-54.

Full description at Econpapers || Download paper

31
202017Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Performance? Dynamic Capability Perspective. (2017). Wang, Zhan ; Kim, Hyun Gon. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:39:y:2017:i:c:p:15-26.

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31
212020Transforming the Customer Experience Through New Technologies. (2020). Shankar, Venkatesh ; Kraume, Karsten ; Schmitt, Bernd ; Kroschke, Mirja ; Hoyer, Wayne D. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:57-71.

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30
222016Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues. (2016). Shankar, Venkatesh ; Morrissey, Shawn ; Holland, Steve ; Rizley, Ross ; Ramanathan, Suresh ; Kleijnen, Mirella . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:34:y:2016:i:c:p:37-48.

Full description at Econpapers || Download paper

30
232013Social Commerce: A Contingency Framework for Assessing Marketing Potential. (2013). Spann, Martin ; Hoffman, Donna L ; Hennig-Thurau, Thorsten ; de Valck, Kristine ; Yadav, Manjit S. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:4:p:311-323.

Full description at Econpapers || Download paper

29
242013Consumer Power: Evolution in the Digital Age. (2013). Labrecque, Lauren I ; Hofacker, Charles F ; Novak, Thomas P ; Mathwick, Charla ; Dem, Jonas Vor. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:4:p:257-269.

Full description at Econpapers || Download paper

29
252011The Effectiveness of Branded Mobile Phone Apps. (2011). Bellman, Steven ; Varan, Duane ; Robinson, Jennifer A ; Treleaven-Hassard, Shiree ; Potter, Robert F. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:25:y:2011:i:4:p:191-200.

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262008Adoption of Virtual Try-on technology for online apparel shopping. (2008). Kim, Jiyeon ; Forsythe, Sandra . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:22:y:2008:i:2:p:45-59.

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272016Gamification and Mobile Marketing Effectiveness. (2016). Hofacker, Charles F ; Donaldson, Jeff ; Manchanda, Puneet ; Lurie, Nicholas H ; de Ruyter, KO. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:34:y:2016:i:c:p:25-36.

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282011Strategic Herding Behavior in Peer-to-Peer Loan Auctions. (2011). Herzenstein, Michal ; Andrews, Rick L ; Dholakia, Utpal M. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:25:y:2011:i:1:p:27-36.

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292012Interactivity in Brand Web Sites: Cognitive, Affective, and Behavioral Responses Explained by Consumers Online Flow Experience. (2012). van Noort, Guda ; van Reijmersdal, Eva A. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:4:p:223-234.

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302013Too Popular to Ignore: The Influence of Online Reviews on Purchase Intentions of Search and Experience Products. (2013). Jimenez, Fernando R ; Mendoza, Norma A. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:3:p:226-235.

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312011The Role of Marketing in Social Media: How Online Consumer Reviews Evolve. (2011). Chen, Yubo ; Wang, QI ; Fay, Scott. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:25:y:2011:i:2:p:85-94.

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322015A Meta-analytic Investigation of the Role of Valence in Online Reviews. (2015). Purnawirawan, Nathalia ; Dens, Nathalie ; Depelsmacker, Patrick ; de Pelsmacker, Patrick ; Eisend, Martin. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:31:y:2015:i:c:p:17-27.

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332017Consumer Connectivity in a Complex, Technology-enabled, and Mobile-oriented World with Smart Products. (2017). Novak, Tom ; Verhoef, Peter C ; Hu, Mandy Mantian ; Hoffman, Donna L ; Fong, Nathan ; Datta, Hannes ; Bart, Yakov ; Andrews, Michelle ; Abhishek, Vibhanshu ; Luo, Xueming ; Zhang, Yuchi ; Kannan, P K ; Rand, William ; Stephen, Andrew T. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:40:y:2017:i:c:p:1-8.

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342018Understanding the Omnichannel Customer Journey: Determinants of Interaction Choice. (2018). Barwitz, Niklas ; Maas, Peter . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:43:y:2018:i:c:p:116-133.

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352016Mobile Advertising: A Framework and Research Agenda. (2016). Spann, Martin ; Zubcsek, Peter Pal ; Bart, Yakov ; Grewal, Dhruv . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:34:y:2016:i:c:p:3-14.

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362009Mobile Marketing: A Synthesis and Prognosis. (2009). Shankar, Venkatesh ; Balasubramanian, Sridhar. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:2:p:118-129.

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372017Mobile Shopping Through Applications: Understanding Application Possession and Mobile Purchase. (2017). Kim, Mingyung ; Trivedi, Minakshi ; Choi, Jeonghye . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:39:y:2017:i:c:p:55-68.

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382010Consumer Behavior in a Multichannel, Multimedia Retailing Environment. (2010). Dholakia, Utpal M ; Taylor, Earl ; Stewart, David ; Rindfleisch, Aric ; Reeves, Randy ; Kahn, Barbara E. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:24:y:2010:i:2:p:86-95.

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392009Does Chatter Matter? The Impact of User-Generated Content on Music Sales. (2009). Dhar, Vasant ; Chang, Elaine A. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:4:p:300-307.

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402015The Effects of Adopting and Using a Brands Mobile Application on Customers Subsequent Purchase Behavior. (2015). Jung, SU ; Malthouse, Edward C ; Wang, Rebecca Jen-Hui. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:31:y:2015:i:c:p:28-41.

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20
412016The Psychological Mechanism of Brand Co-creation Engagement. (2016). Hsieh, Sara H ; Chang, Aihwa . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:33:y:2016:i:c:p:13-26.

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422012Online Damage Control: The Effects of Proactive Versus Reactive Webcare Interventions in Consumer-generated and Brand-generated Platforms. (2012). van Noort, Guda ; Willemsen, Lotte M. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:3:p:131-140.

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19
432017Understanding Interactive Online Advertising: Congruence and Product Involvement in Highly and Lowly Arousing, Skippable Video Ads. (2017). Belanche, Daniel ; Perez-Rueda, Alfredo ; Flavian, Carlos. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:37:y:2017:i:c:p:75-88.

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442016Why Nonprofits Are Easier to Endorse on Social Media: The Roles of Warmth and Brand Symbolism. (2016). Bernritter, Stefan F ; Smit, Edith G. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:33:y:2016:i:c:p:27-42.

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452012Balance and Sequence in Online Reviews: How Perceived Usefulness Affects Attitudes and Intentions. (2012). Purnawirawan, Nathalia ; Dens, Nathalie ; Depelsmacker, Patrick ; de Pelsmacker, Patrick. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:26:y:2012:i:4:p:244-255.

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462013Value Creation in the Video Game Industry: Industry Economics, Consumer Benefits, and Research Opportunities. (2013). Marchand, Andre ; Hennig-Thurau, Thorsten. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:27:y:2013:i:3:p:141-157.

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472010An Empirical Analysis of Shopping Behavior Across Online and Offline Channels for Grocery Products: The Moderating Effects of Household and Product Characteristics. (2010). Chintagunta, Pradeep ; Cebollada-Calvo, Jose-Javier ; Arce-Urriza, Marta ; Chu, Junhong. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:24:y:2010:i:4:p:251-268.

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482011Online Personal Branding: Processes, Challenges, and Implications. (2011). Labrecque, Lauren I ; Milne, George R ; Markos, Ereni. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:25:y:2011:i:1:p:37-50.

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492009Antecedents of Online Reviews Usage and Purchase Influence: An Empirical Comparison of U.S. and Korean Consumers. (2009). Park, Cheol ; Lee, Thae Min. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:23:y:2009:i:4:p:332-340.

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502017Permission Marketing and Privacy Concerns — Why Do Customers (Not) Grant Permissions?. (2017). Krafft, Manfred ; Verhoef, Peter C ; Arden, Christine M. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:39:y:2017:i:c:p:39-54.

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Citing documents used to compute impact factor: 159
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2021Managing loyalty program communications in the digital era: Does culture matter?. (2021). Yu, Irina Y ; Chan, Haksin ; Zeng, Kevin J ; Yang, Morgan X. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000424.

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2021.

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2021Certainty in Language Increases Consumer Engagement on Social Media. (2021). Warren, Caleb ; Leonhardt, James M ; Pezzuti, Todd. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:53:y:2021:i:c:p:32-46.

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2021The classification of online consumer reviews: A systematic literature review and integrative framework. (2021). Zheng, Lili. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:226-251.

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2021Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making. (2021). Bergner, Anouk ; Hildebrand, Christian. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-020-00753-z.

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2021Managing the effectiveness of e-commerce platforms in a pandemic. (2021). Thuy, Lobel Trong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920312959.

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2021Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase. (2021). Lombart, Cindy ; Rivire, Arnaud ; Mencarelli, Rmi. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100240x.

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2021Acquiring customers through online marketplaces? The effect of marketplace sales on sales in a retailers own channels. (2021). Wieringa, Jaap ; Maier, Erik. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:311-328.

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2021Mobile-assisted showroomers: Understanding their purchase journey and personalities. (2021). Tuzovic, Sven ; Fiestas, Jorge Carlos. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920312881.

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2021Factors affecting luxury consumers’ webrooming intention: A moderated-mediation approach. (2021). Jain, Sheetal ; Shankar, Amit. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s096969892031314x.

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2021Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention. (2021). Ho, Jo Ann ; Ng, Siew Imm ; Basha, Norazlyn Kamal ; Aw, Eugene Cheng-Xi. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313369.

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2021Online Buyers and Open Innovation: Security, Experience, and Satisfaction. (2021). Ramos-Escobar, Elva Alicia ; Gallardo-Vazquez, Dolores ; Valdez-Juarez, Luis Enrique. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:1:p:37-:d:482289.

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2021Multichannel search patterns and webrooming behaviours in the service industries: the case of motor insurance. (2021). Tracogna, Andrea ; Tun-I Hu, . In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:1:d:10.1007_s43039-021-00021-0.

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2021Understanding Mobile Showrooming Based on a Technology Acceptance and Use Model. (2021). Molla-Descals, Alejandro ; Frasquet, Marta ; Chimborazo-Azogue, Luis-Edwin ; Miquel-Romero, Maria-Jose. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:13:p:7288-:d:584895.

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2021Competitive (versus loyal) showrooming: An application of the push-pull-mooring framework. (2021). Miquel-Romero, Maria-Jose ; Frasquet, Marta. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921002058.

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2021This Way Up: The Effectiveness of Mobile Vertical Video Marketing. (2021). Slabbinck, Hendrik ; Mulier, Lana ; Vermeir, Iris. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:55:y:2021:i:c:p:1-15.

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2021Digital inbound marketing: Measuring the economic performance of grocery e-commerce in Europe and the USA. (2021). Ponzoa, Jose M ; Erdmann, Anett . In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:162:y:2021:i:c:s0040162520311999.

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2021Geography as branding: Descriptive evidence from Taobao. (2021). Chintagunta, Pradeep ; Chu, Junhong. In: Quantitative Marketing and Economics (QME). RePEc:kap:qmktec:v:19:y:2021:i:1:d:10.1007_s11129-020-09232-9.

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2021Understanding videos at scale: How to extract insights for business research. (2021). Heitmann, Mark ; Schikowsky, Amos ; Hartmann, Jochen ; Schwenzow, Jasper. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:367-379.

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2021Is the Buzz on? – A Buzz Detection System for Viral Posts in Social Media. (2021). Strufe, Thorsten ; Deusser, Clemens ; Hinz, Oliver ; Jansen, Nora. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:56:y:2021:i:c:p:1-17.

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2021Managing relationships on social media in business-to-business organisations. (2021). Cartwright, Severina ; Archer-Brown, Chris ; Davies, Iain. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:120-134.

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2021Founders uses of digital networks for resource acquisition: Extending network theory online. (2021). Smith, Claudia G. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:466-482.

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2021From Interactivity to Brand Preference: The Role of Social Comparison and Perceived Value in a Virtual Brand Community. (2021). Zhu, Junxuan ; Hua, Ying ; Li, Miao. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:2:p:625-:d:478227.

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2021The effect of a green brand story on perceived brand authenticity and brand trust: the role of narrative rhetoric. (2021). Guo, Rui ; Huang, Chaohua. In: Journal of Brand Management. RePEc:pal:jobman:v:28:y:2021:i:1:d:10.1057_s41262-020-00213-7.

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2021Online Tourist Behavior of the Net Generation: An Empirical Analysis in Taiwan Based on the AISAS Model. (2021). Xue, Lin-Lin ; Morrison, Alastair M ; Shen, Ching-Cheng ; Kuo, Li-Wen. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2781-:d:510684.

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2021Transmission of Place Branding Values through Experiential Events: Wine BC Case Study. (2021). Zamarreo-Aramendia, Gorka ; Cruz-Ruiz, Elena ; Cristofol, F J. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:6:p:3002-:d:513933.

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2021Spot-On Creativity: Creativity Biases and Their Differential Effects on Consumer Responses in (Non-)Real-Time Marketing. (2021). van Noort, Guda ; Neijens, Peter C ; Willemsen, Lotte M ; Mazerant, Komala. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:53:y:2021:i:c:p:15-31.

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2021Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age. (2021). Hollebeek, Linda D ; Rather, Raouf Ahmad. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000199.

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2021Cocreated brand value: theoretical model and propositions. (2021). Hammedi, Wafa ; Clark, Moira K ; Hollebeek, Linda D ; Arvola, Rene. In: Journal of Brand Management. RePEc:pal:jobman:v:28:y:2021:i:4:d:10.1057_s41262-021-00235-9.

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2021Engagement behavior and financial well-being: The effect of message framing in online pension communication. (2021). Hoet, Chantal ; Post, Thomas ; Bruggen, Elisabeth ; Eberhardt, Wiebke. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:448-471.

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2021Vulnerable consumer engagement: How corporate social media can facilitate the replenishment of depleted resources. (2021). Pereira, Vijay ; Chen, Tom ; Viglia, Giampaolo ; Turnbull, Sarah ; Fletcher-Brown, Judith. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:518-529.

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2021Power Brand Defense Up, My Friend! Stimulating Brand Defense through Digital Content Marketing. (2021). Lahuerta-Otero, Eva ; Aljarah, Ahmad ; Sawaftah, Dima ; al Jarah, Ahmad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10266-:d:635224.

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2021Brand experience and consumers social interactive engagement with brand page: An integrated-marketing perspective. (2021). Gregory, Gary ; Ha, Quan ; Ngo, Liem Viet ; Ba, Huynh ; Paramita, Widya. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001776.

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2021Modelling the Service Experience Encounters Using User-Generated Content: A Text Mining Approach. (2021). Ilavarasan, Vigneswara P ; Kumar, Sunil ; Kar, Arpan Kumar. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:22:y:2021:i:4:d:10.1007_s40171-021-00279-5.

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2021Branded Content Experience in Social Media: Conceptualization, Scale Development, and Validation. (2021). Hamzah, Zalfa Laili ; Mohd, Noor Akma ; Waqas, Muhammad. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:56:y:2021:i:c:p:106-120.

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2021Gender Differences in the Perception of Selected Aspectsof Social Media as Part of Ecommerce Activities during a Pandemic. (2021). Fedorko, Richard. In: GATR Journals. RePEc:gtr:gatrjs:jmmr286.

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2021Examining Customer Motivation and Its Impact on Customer Engagement Behavior in Social Media: The Mediating Effect of Brand Experience. (2021). Ji, Ran ; Jiao, Chunlan ; Chen, XI ; Li, YU. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211052256.

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2021Determinants of content marketing effectiveness: Conceptual framework and empirical findings from a managerial perspective. (2021). Koob, Clemens. In: PLOS ONE. RePEc:plo:pone00:0249457.

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2021Analyzing the impact of review recency on helpfulness through econometric modeling. (2021). Kapur, P K ; Aggarwal, Anu G ; Aakash, Aakash ; Tandon, Abhishek. In: International Journal of System Assurance Engineering and Management. RePEc:spr:ijsaem:v:12:y:2021:i:1:d:10.1007_s13198-020-00992-x.

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2021The Effectiveness of Triggered Email Marketing in Addressing Browse Abandonments. (2021). Rojas, Andrea ; Goic, Marcel ; Saavedra, Ignacio. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:55:y:2021:i:c:p:118-145.

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2021Enhancing brand equity of branded mobile apps via motivations: A service-dominant logic perspective. (2021). Tran, Trang P ; Taylor, Erik C ; Mai, Enping Shirley. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:239-251.

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2021There’s an app for that! understanding the drivers of mobile application downloads. (2021). van Bruggen, Gerrit H ; Ataman, Berk M ; Gokgoz, Zeynep Aydin. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:423-437.

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2021Branded app atmospherics: Examining the effect of pleasure–arousal–dominance in brand relationship building. (2021). Tseng, Timmy H ; Lee, Crystal T ; Hsieh, Sara H. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000485.

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2021How to achieve consumer continuance intention toward branded apps—from the consumer–brand engagement perspective. (2021). Haiying, DU ; Qing, Tang. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000527.

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2021Let Me Entertain You? The Importance of Authenticity in Online Customer Engagement. (2021). , Peeter ; Eelen, Jiska ; Eigenraam, Anniek W. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:54:y:2021:i:c:p:53-68.

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2021A study on the downloading intention of fashion retailers’ apps. (2021). Llorens, Miguel ; Hernandez, Adolfo. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:9:y:2021:i:4:d:10.1057_s41270-021-00117-8.

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2021Determinants of Fan Engagement in Social Media-Based Brand Communities: A Brand Relationship Quality Perspective. (2021). Koh, Joon ; Jiao, Yongbing ; Lou, Liguo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:11:p:6117-:d:564751.

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2021Evaluating the impact of VAT-free promotion: the role of loyalty program membership and category characteristics. (2021). , Tammo ; Breugelmans, Els ; Vafainia, Saeid. In: Marketing Letters. RePEc:kap:mktlet:v:32:y:2021:i:4:d:10.1007_s11002-021-09565-9.

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2021Instagram Users’ Information Acceptance Process for Food-Content. (2021). Namkung, Young ; Kang, Jee-Won ; Lee, Hee-Min. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2638-:d:508563.

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2021Consumer Neuroscience Techniques in Advertising Research: A Bibliometric Citation Analysis. (2021). Bastidas-Manzano, Ana-Belen ; Casado-Aranda, Luis-Alberto ; Sanchez-Fernandez, Juan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:3:p:1589-:d:492054.

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2021Seeing It Is Like Touching It: Unraveling the Effective Product Presentations on Online Apparel Purchase Decisions and Brain Activity (An fMRI Study). (2021). James, Russell N ; Bao, Forrest S ; Fang, Dan ; Jai, Tun-Min ; Cai, Weidong ; Chen, Tianwen. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:53:y:2021:i:c:p:66-79.

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2021Neuroimaging Techniques in Advertising Research: Main Applications, Development, and Brain Regions and Processes. (2021). Baharun, Rohaizat ; Zafir, Nor ; Alsharif, Ahmed H ; Abbas, Alhamzah F ; Ali, Javed ; Mansor, Aida Azlina ; Hashem, Alharthi Rami. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:11:p:6488-:d:570310.

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2021Chutzpadik advertising and its effectiveness: Four studies of agencies and audiences. (2021). Nemkova, Ekaterina ; Dickenson, Peter ; Souchon, Anne L ; Efrat, Kalanit. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:601-613.

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2021Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry. (2021). Safaeimanesh, Farzad ; Kili, Hasan ; Alipour, Habib. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2604-:d:508237.

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2021Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study. (2021). Dhir, Amandeep ; Talwar, Shalini ; Kaur, Puneet ; Scuotto, Veronica. In: Journal of Business Research. RePEc:eee:jbrese:v:131:y:2021:i:c:p:25-39.

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2021Examining the influence of cultural and ethical ideology on consumers’ perceptions about the ethics of online retailers and its effects on their loyalty. (2021). Abdelmoety, Ziad Hassan ; Agag, Gomaa ; Aboul-Dahab, Sameh. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001259.

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2021Greenwash and green purchase behavior: an environmentally sustainable perspective. (2021). Shafiq, Kashif ; Imran, Muhammad ; Hyder, Zeeshan ; Hameed, Irfan. In: Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development. RePEc:spr:endesu:v:23:y:2021:i:9:d:10.1007_s10668-020-01202-1.

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2021Building relational worth in an online social community through virtual structural embeddedness and relational embeddedness. (2021). Perez-Ruiz, Pilar ; Buzova, Daniela ; Sanz-Blas, Silvia. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:162:y:2021:i:c:s0040162520311768.

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2021The impact of customer experience on consumer purchase intention in cross-border E-commerce——Taking network structural embeddedness as mediator variable. (2021). Yang, Yunpeng ; Chen, Nan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313527.

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2021A netnographical approach to typologizing customer engagement and corporate misconduct. (2021). Han, Xiaoyun ; Prentice, Catherine ; Hua, Lian-Lian. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313746.

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2021Going on a journey: A review of the customer journey literature. (2021). Tueanrat, Yanika ; Alamanos, Eleftherios ; Papagiannidis, Savvas. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:336-353.

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2021The effects of anthropomorphism presence and the marketing mix have on retail app continuance use intention. (2021). Soutar, Geoff ; Basha, Norazlyn Kamal ; Ng, Siew Imm ; Cheah, Jun-Hwa ; Lim, Xin-Jean. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:168:y:2021:i:c:s0040162521001955.

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2021Mobile procurement platforms: Bridging the online and offline worlds in Chinas restaurant industry. (2021). Wu, Ting ; Lee, Minkyung ; Charpin, Remi. In: International Journal of Production Economics. RePEc:eee:proeco:v:241:y:2021:i:c:s0925527321002322.

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2021How push messaging impacts consumer spending and reward redemption in store-loyalty programs. (2021). Gijsbrechts, Els ; Bronnenberg, Bart J. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:4:p:877-899.

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2021Fake news, social media and marketing: A systematic review. (2021). Nunan, Daniel ; Ishizaka, Alessio ; Sit, Jason ; di Domenico, Giandomenico. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:329-341.

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2021It’s all about the brand: place brand credibility, place attachment, and consumer loyalty. (2021). Brunner-Sperdin, Alexandra ; Reitsamer, Bernd F. In: Journal of Brand Management. RePEc:pal:jobman:v:28:y:2021:i:3:d:10.1057_s41262-020-00229-z.

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2021Factors influencing bid-winning performance in mixed crowdsourcing: The persuasive effect of credible information sources. (2021). Mou, Jian ; Zhu, Jianming ; Xu, Yanjing. In: Technology in Society. RePEc:eee:teinso:v:65:y:2021:i:c:s0160791x21000142.

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2021Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19. (2021). Bermes, Alena. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001211.

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2021Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust. (2021). Dhir, Amandeep ; Kaur, Puneet ; Krishnan, Satish ; Talwar, Shalini ; Kumar, Sushant. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002344.

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2021Endorsement of Global Product Brands by Global Corporate Brands – A Consumer Perspective Across Nations. (2021). Sinning, Carolina ; Swoboda, Bernhard. In: Management International Review. RePEc:spr:manint:v:61:y:2021:i:4:d:10.1007_s11575-021-00450-1.

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2021Linguistic drivers of misinformation diffusion on social media during the COVID-19 pandemic. (2021). Visentin, Marco ; Tuan, Annamaria ; Domenico, Giandomenico. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:4:d:10.1007_s43039-021-00026-9.

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2021Word of Mouth, Digital Media, and Open Innovation at the Agricultural SMEs. (2021). Lakner, Zoltan ; Nugroho, Agus Dwi ; Wicaksono, Tutur ; Illes, Csaba Balint ; Dunay, Anna. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:1:p:91-:d:513670.

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2021Impact of auditory sense on trust and brand affect through auditory social interaction and control. (2021). Poushneh, Atieh. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920312893.

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2021Omnichannel Customer Experience and Management: An Integrative Review and Research Agenda. (2021). Herskovic, Valeria ; Gonzalez-Lopez, Fernanda ; Gerea, Carmen. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2824-:d:511292.

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2021New insights into ‘technologies of touch’: Information processing in product evaluation and purchase intention. (2021). Lichy, Jessica ; Capelli, Sonia ; Racat, Margot. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:170:y:2021:i:c:s0040162521003322.

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2021Blending the real world and the virtual world: Exploring the role of flow in augmented reality experiences. (2021). McLean, Graeme ; Barhorst, Jennifer Brannon ; Mack, Rhonda ; Shah, Esta. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:423-436.

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2021Augmented self - The effects of virtual face augmentation on consumers self-concept. (2021). Warlop, Luk ; Pizzetti, Marta ; Marder, Ben ; Javornik, Ana. In: Journal of Business Research. RePEc:eee:jbrese:v:130:y:2021:i:c:p:170-187.

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2021How close do we feel to virtual product to make a purchase decision? Impact of perceived proximity to virtual product and temporal purchase intention. (2021). Poushneh, Atieh. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002836.

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2021Do You Like What You (Cant) See? The Differential Effects of Hardware and Software Upgrades on High-Tech Product Evaluations. (2021). Imschloss, Monika ; Wiegand, Nico. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:56:y:2021:i:c:p:18-40.

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2021When a luxury brand bursts: Modelling the social media viral effects of negative stereotypes adoption leading to brand hate. (2021). Pantano, Eleonora. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:117-125.

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2021Tweets to escape: Intercultural differences in consumer expectations and risk behavior during the COVID-19 lockdown in three European countries. (2021). Pizzi, Gabriele ; Devereux, Luke ; Priporas, Constantinos-Vasilios ; Pantano, Eleonora. In: Journal of Business Research. RePEc:eee:jbrese:v:130:y:2021:i:c:p:59-69.

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2021Shopping centers revisited: The interplay between consumers’ spontaneous online communications and retail planning. (2021). de Pietro, Michela ; Dennis, Charles ; Pantano, Eleonora. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001429.

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2021Tell me a story about yourself: The words of shopping experience and self-satisfaction. (2021). Chebat, Jean-Charles ; Visentin, Marco ; Colladon, Andrea Fronzetti ; Petruzzellis, Luca. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002691.

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2021E-Agricultural Supply Chain Management Coupled with Blockchain Effect and Cooperative Strategies. (2021). Jalees, Muhammad ; Khalid, Qazi Salman ; Alkahtani, Mohammed ; Pruncu, Catalin Iulian ; Hussain, Ghulam ; Omair, Muhammad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:2:p:816-:d:481024.

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2021New Product Launch Success: A Literature Review. (2021). Salmen, Alexander. In: Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis. RePEc:mup:actaun:2021.008.

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2021How to Communicate Sustainability: From the Corporate Web to E-Commerce. The Case of the Fashion Industry. (2021). Sadaba, Teresa ; Perez-Bou, Silvia ; Sanmiguel, Patricia ; Mir-Bernal, Pedro. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:20:p:11363-:d:656421.

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2021Motivaciones y barreras en la utilización de estrategias de e-marketing en pymes catalanas y el encaje del consumidor: el caso de la comarca del Alt EmpordÃ. (2021). Denisa, Michele Girotto. In: Revista CEA. RePEc:col:000549:019721.

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2021Digital transformation of the agrifood system: Quantifying the conditioning factors to inform policy planning in the olive sector. (2021). Parra-López, Carlos ; Klerkx, Laurens ; Sayadi, Samir ; Carmona-Torres, Carmen ; Reina-Usuga, Liliana ; Parra-Lopez, Carlos. In: Land Use Policy. RePEc:eee:lauspo:v:108:y:2021:i:c:s026483772100260x.

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2021A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making?. (2021). Prybutok, Victor ; Peak, Daniel Alan ; Qin, Hong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s096969892031345x.

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2021How mobile augmented reality applications affect continuous use and purchase intentions: A cognition-affect-conation perspective. (2021). Xu, LU ; Osatuyi, Babajide ; Qin, Hong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002460.

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2021Shopping in virtual reality: A literature review and future agenda. (2021). Hamari, Juho ; Nan, Nan. In: Journal of Business Research. RePEc:eee:jbrese:v:134:y:2021:i:c:p:37-58.

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2021The use of virtual tours to stimulate consumers’ buying and visit intentions: an application to the Parmigiano Reggiano cheese. (2021). Marchi, G ; Peruzzini, M ; Martinelli, E ; Canio, F. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:3:d:10.1007_s43039-021-00034-9.

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2021User perceptions of 3D online store designs: an experimental investigation. (2021). Pouloudi, Nancy ; Dimitriadis, Sergios ; Vrechopoulos, Adam ; Krasonikolakis, Ioannis. In: Information Systems and e-Business Management. RePEc:spr:infsem:v:19:y:2021:i:4:d:10.1007_s10257-021-00542-3.

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2021Virtual reality marketing and customer advocacy: Transforming experiences from story-telling to story-doing. (2021). Barnes, Stuart J ; Plangger, Kirk ; de Regt, Anouk. In: Journal of Business Research. RePEc:eee:jbrese:v:136:y:2021:i:c:p:513-522.

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2021How augmented reality (AR) is transforming the restaurant sector: Investigating the impact of “Le Petit Chef” on customers’ dining experiences. (2021). Batat, Wided. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:172:y:2021:i:c:s0040162521004455.

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2021Empirical Analyses of Nonlinear Effects of Reserve Prices on Ending Prices in Online Auctions. (2021). Popkowski Leszczyc, Peter ; Zhang, Zelin ; PEter, . In: Journal of Interactive Marketing. RePEc:eee:joinma:v:54:y:2021:i:c:p:86-102.

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2021Insights into user engagement on social media. Findings from two fashion retailers. (2021). Domingo, David Andreu ; del Olmo, Jose Luis ; Bonilla, Maria Rocio. In: Electronic Markets. RePEc:spr:elmark:v:31:y:2021:i:1:d:10.1007_s12525-020-00429-0.

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2021Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness. (2021). Huang, Lin ; Gao, Mengjia. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100254x.

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2021Color and engagement in touristic Instagram pictures: A machine learning approach. (2021). Egger, Roman ; Yu, Joanne. In: Annals of Tourism Research. RePEc:eee:anture:v:89:y:2021:i:c:s0160738321000761.

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2021Conceptualising and measuring social media engagement: A systematic literature review. (2021). Rossi, Simona ; Trunfio, Mariapina. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:3:d:10.1007_s43039-021-00035-8.

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2021Promotion of urban tourism: insights into user engagement on social media. (2021). Bonilla-Quijada, Maria ; Olmo, Josep Lluis ; Tugores-Ques, Juan. In: Information Technology & Tourism. RePEc:spr:infott:v:23:y:2021:i:4:d:10.1007_s40558-021-00213-6.

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2021Making word-of-mouth impactful: Why consumers react more to WOM about experiential than material purchases. (2021). Moore, Sarah G ; Bastos, Wilson. In: Journal of Business Research. RePEc:eee:jbrese:v:130:y:2021:i:c:p:110-123.

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2021The roles of sensory perceptions and mental imagery in consumer decision-making. (2021). Park, Minjung ; Kim, Jung-Hwan ; Yoo, Jungmin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000837.

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2021Exploring information technology success of Augmented Reality Retail Applications in retail food chain. (2021). Mo, Yuwen ; Liu, Yijun ; Yu, Tiancheng ; Ho, Han-Chiang ; Chiu, Candy Lim. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001272.

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2021Content valuation strategies for digital subscription platforms. (2021). Kandziora, Michael ; Seifert, Rouven ; Kubler, Raoul. In: Journal of Cultural Economics. RePEc:kap:jculte:v:45:y:2021:i:2:d:10.1007_s10824-020-09391-3.

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2021Seller marketing capability, brand reputation, and consumer journeys on e-commerce platforms. (2021). Zhang, Jonathan Z ; Mu, Jifeng. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:5:d:10.1007_s11747-021-00773-3.

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2021Understanding authors psychological reactions to peer reviews: a text mining approach. (2021). Jiang, Shan. In: Scientometrics. RePEc:spr:scient:v:126:y:2021:i:7:d:10.1007_s11192-021-04032-8.

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2021Social selling cues: The dynamics of posting numbers viewed and bought on customers purchase intentions. (2021). Agarwal, James ; Spence, Mark T ; Das, Gopal. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:4:p:994-1016.

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2021Linguistic elements of conversational human voice in online brand communication: Manipulations and perceptions. (2021). van Hooijdonk, Charlotte ; Tsaousi, Christina ; Liebrecht, Christine. In: Journal of Business Research. RePEc:eee:jbrese:v:132:y:2021:i:c:p:124-135.

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2021The role of human interaction in complaint handling. (2021). Claye-Puaux, Sophie ; Jacquemier-Paquin, Laure ; Jeanpert, Sophie. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921002368.

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2021Do they see the signs? Organizational response behavior to customer complaint messages. (2021). Kuester, Sabine ; Polthier, Andreas ; von Janda, Sergej. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:116-127.

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2021Effects of Home Voice Assistants Autonomy on Instrusiveness and Usefulness: Direct, Indirect, and Moderating Effects of Interactivity. (2021). Perez-Lopez, Raul ; Lucia-Palacios, Laura. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:56:y:2021:i:c:p:41-54.

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2021Observing viewers’ self-reported and neurophysiological responses to message appeal in social media advertisements. (2021). Ahmad, Mansoor ; Ahmed, Qazi Mohammed ; Raziq, Muhammad Mustafa ; Wajid, Anees. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313813.

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2021Research on customer opinion summarization using topic mining and deep neural network. (2021). Wang, Heyong ; Hong, Ming. In: Mathematics and Computers in Simulation (MATCOM). RePEc:eee:matcom:v:185:y:2021:i:c:p:88-114.

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2021Influence of Altruistic Motives on Organic Food Purchase: Theory of Planned Behavior. (2021). , Harindranath ; Nawaz, Nishad ; Boobalan, Kirubaharan ; Gajenderan, Vijayakumar. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:11:p:6023-:d:563104.

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2021Brands in virtual reality games: Affective processes within computer-mediated consumer experiences. (2021). van Reijmersdal, Eva A ; van der Laan, Nynke L ; Smit, Edith G. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:458-465.

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2021The effects of augmented reality mobile app advertising: Viral marketing via shared social experience. (2021). Sung, Eunyoung. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:75-87.

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2021Haptic-payment: Exploring vibration feedback as a means of reducing overspending in mobile payment. (2021). Brannon, Daniel ; Manshad, Muhanad Shakir. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:88-96.

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2021The influence of scent on virtual reality experiences: The role of aroma-content congruence. (2021). Orus, Carlos ; Ibaez-Sanchez, Sergio ; Flavian, Carlos. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:289-301.

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2021Restorative experiences and online tourists’ willingness to pay a price premium in an augmented reality environment. (2021). Huang, Tseng-Lung. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920312649.

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2021Implementing Experiential Marketing in the Digital Age for a More Sustainable Customer Relationship. (2021). CONSTANTIN, CRISTINEL ; Urdea, Ana-Maria ; Purcaru, Ioana-Mdlina. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:1865-:d:496075.

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2021E-Commerce in the Retail Chain Store Market: An Alternative or a Main Trend?. (2021). Duquenne, Marie-Noëlle ; Kleisiari, Christina ; Vlontzos, George. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:8:p:4392-:d:536435.

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2021A broad overview of interactive digital marketing: A bibliometric network analysis. (2021). Dwivedi, Yogesh K ; Krishen, Anjala S ; Kumar, Satheesh K ; Bindu, N. In: Journal of Business Research. RePEc:eee:jbrese:v:131:y:2021:i:c:p:183-195.

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2021Augmented reality is human-like: How the humanizing experience inspires destination brand love. (2021). , Ben ; Huang, Tseng-Lung. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:170:y:2021:i:c:s0040162521002857.

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2021Capturing implicit texture–flavour associations to predict consumers’ new product preferences. (2021). Allain, Gal ; Petit, Ccile ; Cuny, Caroline. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698918310981.

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2021Sensory Marketing during COVID-19 - Creating a Multisensory Experience for Online Shopping. (2021). Platon, Otilia-Elena. In: Global Economic Observer. RePEc:ntu:ntugeo:vol9-iss2-127-132.

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2021Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda. (2021). Leonidou, Leonidas C ; Larimo, Jorma ; Li, Fangfang. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00733-3.

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2021Extending variety seeking to multi-sided platforms: Impact of new retailer listing. (2021). Malthouse, Edward C ; Fuduria, Morana ; Vakeel, Khadija Ali. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313904.

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2021Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda. (2021). Wirtz, Jochen ; Ple, Loic ; Salminen, Joni ; Mustak, Mekhail. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:389-404.

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2021Digital business capability: its impact on firm and customer performance. (2021). Kuehnl, Christina ; Homburg, Christian ; Wielgos, Dominik M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-021-00771-5.

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2021An evolutionary perspective on the dynamics of service platform ecosystems for the sharing economy. (2021). Hazee, Simon ; Xu, YU ; Malthouse, Edward Carl ; Li, Daisy K ; Fung, Kevin Kam. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:127-136.

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2021Dynamic Capability and Open-Source Strategy in the Age of Digital Transformation. (2021). Erevelles, Sunil ; Zhang, Yanzhi ; Fukawa, Nobuyuki. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:3:p:175-:d:595665.

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2021Building consumer loyalty through e-shopping experiences: The mediating role of emotions. (2021). Vzquez-Casielles, Rodolfo ; Cachero-Martnez, Silvia. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000473.

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2021How Technology is Changing Retail. (2021). Kalyanam, Kirthi ; Shankar, Venkatesh ; Waddoups, Rand ; Bull, J S ; Hennessey, John ; Douglass, Tom ; Tirunillai, Seshadri ; Golmohammadi, Alireza ; Setia, Pankaj. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:13-27.

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2021Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI. (2021). Brock, Christian ; Wunderlich, Nancy V ; Wang, Cheng ; Blut, Markus. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-020-00762-y.

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2021Predictors of consumers’ willingness to share personal information with fashion sales robots. (2021). Kim, Youn-Kyung ; Song, Christina Soyoung. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002939.

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2021The role of the chatbot on customer purchase intention: towards digital relational sales. (2021). Marino, Vittoria ; Maggiore, Giulio ; lo Presti, Letizia. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:3:d:10.1007_s43039-021-00029-6.

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2021Digital Health Experience: A Regulatory Focus Perspective. (2021). LEE, KYUNG WON ; Alkire, Linda ; Myrden, Susan ; O'Connor, Genevieve E ; Williams, Jerome D ; Kandampully, Jay ; Kocher, Soren. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:56:y:2021:i:c:p:121-136.

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2021The consumer decision journey: A literature review of the foundational models and theories and a future perspective. (2021). Gonalves, Helena Martins ; Santos, Susana. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005503.

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2021Artificial intelligence and robotics: Shaking up the business world and society at large. (2021). Kaplan, Andreas ; Haenlein, Michael. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:405-407.

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2021Transformation of CRM Activities into e-CRM: The Generating e-Loyalty and Open Innovation. (2021). Tuori, Michael Aaron ; Elsyah, Riska Dwinda ; Farmania, Aini. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:2:p:109-:d:531235.

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2021Amalgamation of Customer Relationship Management and Data Analytics in Different Business Sectors—A Systematic Literature Review. (2021). Nayak, Soumya Ranjan ; Tripathy, Hrudaya Kumar ; Saha, Lewlisa ; Barsocchi, Paolo ; Bhoi, Akash Kumar. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:9:p:5279-:d:550856.

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2021Insight is power: Understanding the terms of the consumer-firm data exchange. (2021). Kumar, V ; Krafft, Manfred ; Rosa, Erin ; Fortin, Whitney ; Duncan, Tom ; Chen, Jialie ; Zhu, Ting ; Singh, Siddharth ; Harmeling, Colleen. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:133-149.

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2021How may I help you? Driving brand engagement through the warmth of an initial chatbot message. (2021). Romero, Marisabel ; Kull, Alexander J ; Monahan, Lisa. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:840-850.

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2021.

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2021LSTM Response Models for Direct Marketing Analytics: Replacing Feature Engineering with Deep Learning. (2021). de Bruyn, Arnaud ; Sarkar, Mainak. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:53:y:2021:i:c:p:80-95.

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2021How artificial intelligence will affect the future of retailing. (2021). Grewal, Dhruv ; Guha, Abhijit ; Hawkins, Gary ; Hegde, Dinesh R ; Moustafa, Rida ; Jung, Hyunseok ; Schneider, Matthew J ; Haenlein, Michael ; Kopalle, Praveen K. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:28-41.

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2021Modeling Drivers and Barriers of Artificial Intelligence Adoption: Insights from a Strategic Management Perspective. (2021). Gupta, Manmohan Prasad ; Kar, Arpan Kumar. In: Intelligent Systems in Accounting, Finance and Management. RePEc:wly:isacfm:v:28:y:2021:i:4:p:217-238.

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2021Identifying Relevant Segments of Potential Banking Chatbot Users Based on Technology Adoption Behavior. (2021). Ibolya, Vizeli ; Alt, Monika-Anetta. In: Tržište/Market. RePEc:zag:market:v:33:y:2021:i:2:p:165-183.

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2021Emerging Market Retail: Transitioning from a Product-Centric to a Customer-Centric Approach. (2021). Ramachandran, Divya ; Gupta, Shaphali. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:4:p:597-620.

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2021The Relationship of Chilean Minors with Brands and Influencers on Social Networks. (2021). Sadaba, Charo ; Feijoo, Beatriz. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2822-:d:511265.

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2021.

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2021Moving beyond the content: The role of contextual cues in the effectiveness of gamification of advertising. (2021). Dwivedi, Yogesh K ; Ghosh, Tathagata ; Sreejesh, S. In: Journal of Business Research. RePEc:eee:jbrese:v:132:y:2021:i:c:p:88-101.

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2021Image-mining: exploring the impact of video content on the success of crowdfunding. (2021). Ma, Zecong ; Palacios, Sergio. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:9:y:2021:i:4:d:10.1057_s41270-021-00133-8.

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2021Machine learning for marketing on the KNIME Hub: The development of a live repository for marketing applications. (2021). Silipo, Rosaria ; Ordenes, Francisco Villarroel. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:393-410.

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2021Brand strategy scope and advertising spending: The more the better?. (2021). Caldern-Martnez, Aurora ; Sellers-Rubio, Ricardo. In: Tourism Economics. RePEc:sae:toueco:v:27:y:2021:i:1:p:70-85.

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2021Online display advertising for CPG brands: (When) does it work?. (2021). Dekimpe, Marnik G ; Gijsbrechts, Els ; Stubbe, Astrid ; van Ewijk, Bernadette J. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:271-289.

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2021Building influencers credibility on Instagram: Effects on followers’ attitudes and behavioral responses toward the influencer. (2021). Ibez-Snchez, Sergio ; Flavin, Marta ; Casal, Luis V ; Belanche, Daniel. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s096969892100151x.

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2021More Trust in Fewer Followers: Diverging Effects of Popularity Metrics and Green Orientation Social Media Influencers. (2021). Abell, Annika ; Pittman, Matthew. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:56:y:2021:i:c:p:70-82.

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Recent citations
Recent citations received in 2021
YearCiting document
2021Emojis to conversion on social media: Insights into online consumer engagement and reactions. (2021). Chawla, Yash ; Astek, Ondej ; Ljepava, Nikolina ; Kotial, Kamil ; Mladenovi, Duan. In: WORking papers in Management Science (WORMS). RePEc:ahh:wpaper:worms2113.

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2021Moving beyond the content: The role of contextual cues in the effectiveness of gamification of advertising. (2021). Dwivedi, Yogesh K ; Ghosh, Tathagata ; Sreejesh, S. In: Journal of Business Research. RePEc:eee:jbrese:v:132:y:2021:i:c:p:88-101.

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2021More of the same? Effects of volume and variety of social media brand engagement behavior. (2021). Falk, Tomas ; Schaefers, Tobias ; Schamari, Julia ; Kumar, Ashish. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:282-294.

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2021When data security goes wrong: Examining the impact of stress, social contract violation, and data type on consumer coping responses following a data breach. (2021). Markos, Ereni ; Labrecque, Lauren I ; Pea, Priscilla ; Swani, Kunal. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:559-571.

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2021The effect of customer-perceived value when paying for a product with personal data: A real-life experimental study. (2021). Herrando, Carolina ; Fehrenbach, David. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:222-232.

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2021Trust Model for Online Reviews of Tourism Services and Evaluation of Destinations. (2021). Paskova, Martina ; Azubuike, Tracy ; Zelenka, Josef. In: Administrative Sciences. RePEc:gam:jadmsc:v:11:y:2021:i:2:p:34-:d:523320.

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2021.

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2021.

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2021No One Is Leaving This Time: Social Media Fashion Brand Communities. (2021). Osemeahon, Oseyenbhin Sunday ; Tansu, Aye ; Diachi, Albert Chukwunonso. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:23:p:12957-:d:685770.

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2021Investigating the Negative Effects of Emojis in Facebook Sponsored Ads for Establishing Sustainable Marketing in Social Media. (2021). Kim, Cheong ; Lee, Jung Woo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:9:p:4864-:d:543887.

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2021.

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2021Revisiting the antecedent of electronic word-of-mouth (eWOM) during COVID-19 Pandemic. (2021). Shivaprasad, H N ; Rani, Anshu. In: DECISION: Official Journal of the Indian Institute of Management Calcutta. RePEc:spr:decisn:v:48:y:2021:i:4:d:10.1007_s40622-021-00298-2.

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2021Linguistic drivers of misinformation diffusion on social media during the COVID-19 pandemic. (2021). Visentin, Marco ; Tuan, Annamaria ; Domenico, Giandomenico. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:4:d:10.1007_s43039-021-00026-9.

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2021How does consumer engagement evolve when brands post across multiple social media?. (2021). Aravindakshan, Ashwin ; Unnava, Vasu. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:5:d:10.1007_s11747-021-00785-z.

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Recent citations received in 2020
YearCiting document
2020Want to make me happy? Tell me about your experiences but not your objects. (2020). Bastos, Wilson. In: Journal of Consumer Affairs. RePEc:bla:jconsa:v:54:y:2020:i:3:p:978-1001.

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2020Virtual and augmented reality: Advancing research in consumer marketing. (2020). Bigne, Enrique ; Wedel, Michel ; Zhang, Jie. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:37:y:2020:i:3:p:443-465.

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2020Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement. (2020). Zheng, Mengqin ; Liu, Ran ; Filieri, Raffaele ; Lin, Zhibin ; Yuan, Denghua . In: Journal of Business Research. RePEc:eee:jbrese:v:115:y:2020:i:c:p:38-47.

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2020How virtual reality affects consumer choice. (2020). Dietrich, Holger ; Peukert, Christian ; Pfeiffer, Jella ; Meissner, Martin. In: Journal of Business Research. RePEc:eee:jbrese:v:117:y:2020:i:c:p:219-231.

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2020Prior disclosure of product placement: The more explicit the disclosure, the better the brand recall and brand attitude. (2020). Yee, Fanny Fong. In: Journal of Business Research. RePEc:eee:jbrese:v:120:y:2020:i:c:p:31-41.

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2020Luxury in the digital age: A multi-actor service encounter perspective. (2020). Wirtz, Jochen ; Holmqvist, Jonas ; Fritze, Martin P. In: Journal of Business Research. RePEc:eee:jbrese:v:121:y:2020:i:c:p:747-756.

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2020A new look at employee happiness: How employees’ perceptions of a job as offering experiences versus objects to customers influence job-related happiness. (2020). Barsade, Sigal G ; Bastos, Wilson. In: Organizational Behavior and Human Decision Processes. RePEc:eee:jobhdp:v:161:y:2020:i:c:p:176-187.

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2020Challenges and Opportunities for Marketing Scholars in Times of the Fourth Industrial Revolution. (2020). Haenlein, Michael ; Sajtos, Laszlo ; Krafft, Manfred. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:1-8.

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2020Digital Analytics: Modeling for Insights and New Methods. (2020). Potapov, Dmitriy ; Bijmolt, Tammo ; Kumar, V ; Leszkiewicz, Agata ; Gupta, Shaphali. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:26-43.

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2020Brave New World? On AI and the Management of Customer Relationships. (2020). Kroll, Eike Benjamin ; Kotterheinrich, Kim ; Kaplan, Andreas ; Hofacker, Charles F ; Gensler, Sonja ; Bart, Yakov ; Libai, Barak. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:44-56.

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2020Transforming the Customer Experience Through New Technologies. (2020). Shankar, Venkatesh ; Kraume, Karsten ; Schmitt, Bernd ; Kroschke, Mirja ; Hoyer, Wayne D. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:57-71.

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2020The Role of Marketing in Digital Business Platforms. (2020). Wirtz, Jochen ; Wieringa, Jaap E ; Van Bruggen, Gerrit ; Felten, Claudio ; Moch, Nicole ; Rangaswamy, Arvind. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:72-90.

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2020Artificial Intelligence and Marketing: Pitfalls and Opportunities. (2020). von Wangenheim, Florian ; Brock, Jurgen Kai-Uwe ; Beh, Yean Shan ; Viswanathan, Vijay ; de Bruyn, Arnaud. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:91-105.

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2020Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider. (2020). Poncin, Ingrid ; Pleyers, Gordy. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920308274.

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2020Understanding the Strategic Consequences of Customer Privacy Concerns: A Meta-Analytic Review. (2020). Grewal, Dhruv ; de Ruyter, KO ; Plangger, Kirk ; Eisend, Martin ; Okazaki, Shintaro. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:4:p:458-473.

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2020Vividness of news push notifications and users’ response. (2020). Martinez-Navarro, Gema ; Fernandez-Lores, Susana ; Gavilan, Diana. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:161:y:2020:i:c:s0040162520311070.

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2020The personalization–privacy paradox in the attention economy. (2020). Cloarec, Julien. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:161:y:2020:i:c:s0040162520311252.

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2020.

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2020Management of Tourist Destinations: The Expectations of Guests on eWOM Generation in Maldonado (Uruguay). (2020). Ramon-Cardona, Jose ; Alvarez-Bassi, Daniel ; Sanchez-Fernandez, Maria Dolores. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:17:p:6825-:d:402686.

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2020Corporate brand value and cash holdings. (2020). , Ramesh ; Hanssens, Dominique M ; Bharadwaj, Neeraj . In: Journal of Brand Management. RePEc:pal:jobman:v:27:y:2020:i:4:d:10.1057_s41262-020-00188-5.

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2020Customer engagement in social media: a framework and meta-analysis. (2020). Herter, Marcia Maurer ; Pinto, Diego Costa ; Ladeira, Wagner Junior ; Santini, Fernando ; Babin, Barry J ; Sampaio, Claudio Hoffmann. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:6:d:10.1007_s11747-020-00731-5.

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Recent citations received in 2019
YearCiting document
2019Engaging the unengaged customer: The value of a retailer mobile app. (2019). Neslin, Scott A ; Dinner, Isaac M ; van Heerde, Harald J. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:36:y:2019:i:3:p:420-438.

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2019How stories generate consumer engagement: An exploratory study. (2019). Pitardi, Valentina ; Dessart, Laurence. In: Journal of Business Research. RePEc:eee:jbrese:v:104:y:2019:i:c:p:183-195.

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2019Consumer Processing of Online Trust Signals: A Neuroimaging Study. (2019). Sanchez-Fernandez, Juan ; Dimoka, Angelika ; Casado-Aranda, Luis-Alberto. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:47:y:2019:i:c:p:159-180.

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2019Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences. (2019). Hollebeek, Linda D ; Ul, Jamid ; Rasool, Aaleya ; Khan, Imran ; Rahman, Zillur. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:50:y:2019:i:c:p:277-285.

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2019Touching the Untouchable: Exploring Multi-Sensory Augmented Reality in the Context of Online Retailing. (2019). Heller, Jonas ; Keeling, Debbie I ; Mahr, Dominik ; de Ruyter, KO ; Chylinski, Mathew. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:4:p:219-234.

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2019Trapping Fake Discounts as Drivers of Real Revenues and Their Impact on Consumer’s Behavior in India: A Case Study. (2019). Spulbar, Cristi ; Ullal, Mithun S ; Hawaldar, Iqbal Thonse ; BIRAU, Felicia Ramona . In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:17:p:4637-:d:261047.

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2019Influence of Network Embeddedness and Network Diversity on Green Innovation: The Mediation Effect of Green Social Capital. (2019). Chen, Ying-Rong ; Wang, Cui ; Lo, Wei-Yuan. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:20:p:5736-:d:277288.

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2019Customer Satisfaction as Intervening Between Use Automatic Teller Machine (ATM), Internet Banking and Quality of Loyalty (Case in Indonesia). (2019). Aritra, Sanni ; Wibisono, Chablullah ; Muda, Iskandar. In: International Journal of Financial Research. RePEc:jfr:ijfr11:v:10:y:2019:i:6:p:54-66.

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Recent citations received in 2018
YearCiting document
2018When consumers become project backers: The psychological consequences of participation in crowdfunding. (2018). Bitterl, Sally ; Schreier, Martin. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:35:y:2018:i:4:p:673-685.

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2018Finding Meaning in Contradiction on Employee Review Sites — Effects of Discrepant Online Reviews on Job Application Intentions. (2018). Konsgen, Raoul ; Munzel, Andreas ; Ivens, Stefan ; Schaarschmidt, Mario. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:43:y:2018:i:c:p:165-177.

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2018Re-discovering dual marketing: Internet’s contribution. (2018). Siano, Alfonso ; Cantu, Chiara Luisa. In: MERCATI E COMPETITIVITÀ. RePEc:fan:mcmcmc:v:html10.3280/mc2018-003002.

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2018Emerging trends in qualitative research. A focus on Social Media. (2018). Tuan, Annamaria ; Grandi, Sebastiano. In: MERCATI & COMPETITIVIT?. RePEc:fan:mcmcmc:v:html10.3280/mc2018-004002.

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2018Consumer empowerment in consumer–firm relationships: conceptual framework and implications for research. (2018). Senecal, Sylvain ; Dantas, Danilo C ; Akhavannasab, Sanam. In: AMS Review. RePEc:spr:amsrev:v:8:y:2018:i:3:d:10.1007_s13162-018-0120-4.

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2018Nutzung von Social Media Plattformen durch Schweizer Spitäler - Eigene Accounts, Nutzungsintensitäten und Reichweiten. (2018). Fruh, Sebastian ; Beier, Michael. In: EconStor Research Reports. RePEc:zbw:esrepo:184655.

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