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Citation Profile [Updated: 2023-01-07 21:26:51]
5 Years H Index
32
Impact Factor (IF)
3.1
5 Years IF
2.83
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2016 0 0.53 0.45 0 53 53 1016 24 24 0 0 3 12.5 24 0.45 0.21
2017 1.53 0.55 1.28 1.53 56 109 1012 140 164 53 81 53 81 57 40.7 41 0.73 0.21
2018 1.65 0.57 1.57 1.65 62 171 505 269 433 109 180 109 180 82 30.5 21 0.34 0.24
2019 1.36 0.6 1.74 1.56 65 236 478 411 844 118 160 171 266 122 29.7 37 0.57 0.24
2020 1.62 0.73 2.95 2.25 65 301 538 887 1731 127 206 236 530 144 16.2 96 1.48 0.34
2021 3.1 1.02 3.86 2.83 65 366 160 1413 3145 130 403 301 852 174 12.3 39 0.6 0.38
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12016Institutions and axioms: an extension and update of service-dominant logic. (2016). Lusch, Robert F ; Vargo, Stephen L. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0456-3.

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304
22017Customer engagement: the construct, antecedents, and consequences. (2017). Kumar, V ; Pansari, Anita. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-016-0485-6.

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149
32016Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies. (2016). Ramirez, Edwar D ; Calantone, Roger ; Brady, Michael K ; Voorhees, Clay M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0455-4.

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144
42017Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods. (2017). Ringle, Christian ; Sarstedt, Marko ; Tomas, G ; Hair, Joseph F ; THIELE, Kai Oliver . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-017-0517-x.

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121
52016Value co-creation: concept and measurement. (2016). Read, Stuart ; Ranjan, Kumar Rakesh. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:3:d:10.1007_s11747-014-0397-2.

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117
62020How artificial intelligence will change the future of marketing. (2020). Bressgott, Timna ; Grewal, Dhruv ; Guha, Abhijit ; Davenport, Thomas . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00696-0.

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101
72017The role of data privacy in marketing. (2017). Murphy, Patrick E ; Martin, Kelly D. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-016-0495-4.

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77
82018Marketing survey research best practices: evidence and recommendations from a review of JAMS articles. (2018). Smith, Keith Marion ; Baumgartner, Hans ; Hulland, John. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0532-y.

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77
92018Review articles: purpose, process, and structure. (2018). Hulland, John ; Houston, Mark B ; Palmatier, Robert W. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0563-4.

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60
102017Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences. (2017). Mahr, Dominik ; Chylinski, Mathew ; de Ruyter, KO ; Hilken, Tim ; Keeling, Debbie I. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0541-x.

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59
112017Toward a theory of customer engagement marketing. (2017). Carlson, Brad D ; Arnold, Mark J ; Moffett, Jordan W ; Harmeling, Colleen M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-016-0509-2.

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53
122017Customer experience management: toward implementing an evolving marketing concept. (2017). Kuehnl, Christina ; Jozi, Danijel ; Homburg, Christian. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-015-0460-7.

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53
132016Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance. (2016). Wu, Fang ; Cui, Anna S. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:4:d:10.1007_s11747-015-0433-x.

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51
142017Innovating for sustainability: a framework for sustainable innovations and a model of sustainable innovations orientation. (2017). Varadarajan, Rajan. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:1:d:10.1007_s11747-015-0461-6.

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51
152019S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. (2019). Chen, Tom ; Srivastava, Rajendra K ; Hollebeek, Linda D. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-016-0494-5.

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50
162017The effectiveness of celebrity endorsements: a meta-analysis. (2017). Matthes, Jorg ; Knoll, Johannes. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:1:d:10.1007_s11747-016-0503-8.

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49
172019Customer engagement in service. (2019). Pozza, Ilaria Dalla ; Gupta, Shaphali ; Rajan, Bharath ; Kumar, V. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-017-0565-2.

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46
182020Customer experience: fundamental premises and implications for research. (2020). Jaakkola, Elina ; Becker, Larissa. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:4:d:10.1007_s11747-019-00718-x.

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45
192016Understanding loyalty program effectiveness: managing target and bystander effects. (2016). Palmatier, Robert W ; Steinhoff, Lena. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-014-0405-6.

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42
202018Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value. (2018). Verhoef, Peter C ; Doorn, Jenny ; Ander, S. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:3:d:10.1007_s11747-017-0539-4.

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42
212020The future of in-store technology. (2020). Nordfalt, Jens ; Roggeveen, Anne L ; Noble, Stephanie M ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00697-z.

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42
222020The future of social media in marketing. (2020). Stephen, Andrew T ; Hadi, Rhonda ; Grewal, Lauren ; Appel, Gil. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00695-1.

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42
232017Event study methodology in the marketing literature: an overview. (2017). Ertekin, Larisa ; Warren, Nooshin L ; Sorescu, Alina. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-017-0516-y.

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41
242016Adaptive personalization using social networks. (2016). Rust, Roland T ; Wedel, Michel ; Chung, Tuck Siong. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0441-x.

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41
252020The future of technology and marketing: a multidisciplinary perspective. (2020). Karahanna, Elena ; Kopalle, Praveen K ; Hulland, John ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00711-4.

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40
262017Can doing good lead to doing poorly? Firm value implications of CSR in the face of CSI. (2017). Hammerschmidt, Maik ; Wetzel, Hauke A ; Lenz, Isabell. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-016-0510-9.

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39
272019The consumer production journey: marketing to consumers as co-producers in the sharing economy. (2019). dellaert, benedict. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0607-4.

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37
282017The customer value proposition: evolution, development, and application in marketing. (2017). Eggert, Andreas ; Frow, Pennie ; Payne, Adrian. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:4:d:10.1007_s11747-017-0523-z.

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36
292016Eco-friendly product development strategy: antecedents, outcomes, and contingent effects. (2016). Zeriti, Athina ; Leonidou, Constantinos N ; Katsikeas, Constantine S. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:6:d:10.1007_s11747-015-0470-5.

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35
302020Explainable AI: from black box to glass box. (2020). Rai, Arun. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00710-5.

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35
312017Customer participation in services: domain, scope, and boundaries. (2017). Sivakumar, K ; Dong, Beibei. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0524-y.

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35
322017Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research. (2017). Heerde, Harald J ; Dekimpe, Marnik G ; Cleeren, Kathleen. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-017-0558-1.

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34
332019Online relationship marketing. (2019). Kozlenkova, Irina V ; Weaven, Scott ; Arli, Denni ; Steinhoff, Lena. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-0621-6.

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32
342017Firm capabilities and growth: the moderating role of market conditions. (2017). Rego, Lopo L ; Morgan, Neil A ; Feng, Hui. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:1:d:10.1007_s11747-016-0472-y.

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31
352017Technology-driven service strategy. (2017). Rust, Roland T ; Huang, Ming-Hui. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0545-6.

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30
362020Personalized mobile marketing strategies. (2020). Xu, BO ; Luo, Xueming ; Tong, Siliang. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00693-3.

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30
372016Does relationship marketing matter in online retailing? A meta-analytic approach. (2016). Sheth, Jagdish ; Sharma, Dheeraj ; Verma, Varsha. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:2:d:10.1007_s11747-015-0429-6.

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30
382016Paths to and off purchase: quantifying the impact of traditional marketing and online consumer activity. (2016). Pauwels, Koen ; Rutz, Oliver J ; Srinivasan, Shuba. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:4:d:10.1007_s11747-015-0431-z.

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29
392018Unstructured data in marketing. (2018). Marinova, Detelina ; Balducci, Bitty. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:4:d:10.1007_s11747-018-0581-x.

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29
402016Research framework, strategies, and applications of intelligent agent technologies (IATs) in marketing. (2016). Dass, Mayukh ; Javalgi, Rajshekar G ; Dixit, Ashutosh ; Kumar, V. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0426-9.

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28
412019Endogeneity and marketing strategy research: an overview. (2019). Watson, George F ; Rutz, Oliver J. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-019-00630-4.

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28
422019Capabilities for market-shaping: triggering and facilitating increased value creation. (2019). Windahl, Charlotta ; Storbacka, Kaj ; Nenonen, Suvi. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:4:d:10.1007_s11747-019-00643-z.

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28
432019Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects. (2019). Hoffman, Donna L ; Novak, Thomas P. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0608-3.

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28
442016Consumer-based strategy: using multiple methods to generate consumer insights that inform strategy. (2016). Hamilton, Rebecca. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:3:d:10.1007_s11747-016-0476-7.

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26
452017Synergistic effects of social media and traditional marketing on brand sales: capturing the time-varying effects. (2017). Greene, Mallik ; Choi, Jeewon Brianna ; Kumar, V. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-016-0484-7.

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26
462019The effects of scarcity on consumer decision journeys. (2019). Chaplin, Lan Nguyen ; Zhu, Meng ; Bone, Sterling ; Shah, Anuj ; Thompson, Debora ; Roux, Caroline ; Hamilton, Rebecca ; Piff, Paul ; Oguinn, Thomas ; Mittal, Chiraag ; John, Deborah Roedder ; Hill, Ronald ; Goldsmith, Kelly ; Griskevicius, Vladas. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-0604-7.

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26
472019Effective customer journey design: consumers’ conception, measurement, and consequences. (2019). Homburg, Christian ; Jozic, Danijel ; Kuehnl, Christina. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-00625-7.

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25
482017Business models as service strategy. (2017). Vargo, Stephen L ; Hartmann, Nathaniel N ; Wieland, Heiko. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0531-z.

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25
492016Open innovation, product portfolio innovativeness and firm performance: the dual role of new product development capabilities. (2016). Ordanini, Andrea ; Chandrasekaran, Deepa ; Rubera, Gaia. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:2:d:10.1007_s11747-014-0423-4.

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24
502018Meta-analysis: integrating accumulated knowledge. (2018). Monroe, Kent B ; Puccinelli, Nancy ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0570-5.

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24
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12016Institutions and axioms: an extension and update of service-dominant logic. (2016). Lusch, Robert F ; Vargo, Stephen L. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0456-3.

Full description at Econpapers || Download paper

211
22017Customer engagement: the construct, antecedents, and consequences. (2017). Kumar, V ; Pansari, Anita. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-016-0485-6.

Full description at Econpapers || Download paper

118
32017Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods. (2017). Ringle, Christian ; Sarstedt, Marko ; Tomas, G ; Hair, Joseph F ; THIELE, Kai Oliver . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-017-0517-x.

Full description at Econpapers || Download paper

101
42020How artificial intelligence will change the future of marketing. (2020). Bressgott, Timna ; Grewal, Dhruv ; Guha, Abhijit ; Davenport, Thomas . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00696-0.

Full description at Econpapers || Download paper

101
52016Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies. (2016). Ramirez, Edwar D ; Calantone, Roger ; Brady, Michael K ; Voorhees, Clay M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0455-4.

Full description at Econpapers || Download paper

89
62016Value co-creation: concept and measurement. (2016). Read, Stuart ; Ranjan, Kumar Rakesh. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:3:d:10.1007_s11747-014-0397-2.

Full description at Econpapers || Download paper

80
72018Marketing survey research best practices: evidence and recommendations from a review of JAMS articles. (2018). Smith, Keith Marion ; Baumgartner, Hans ; Hulland, John. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0532-y.

Full description at Econpapers || Download paper

67
82017The role of data privacy in marketing. (2017). Murphy, Patrick E ; Martin, Kelly D. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-016-0495-4.

Full description at Econpapers || Download paper

62
92018Review articles: purpose, process, and structure. (2018). Hulland, John ; Houston, Mark B ; Palmatier, Robert W. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0563-4.

Full description at Econpapers || Download paper

51
102019S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. (2019). Chen, Tom ; Srivastava, Rajendra K ; Hollebeek, Linda D. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-016-0494-5.

Full description at Econpapers || Download paper

50
112017Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences. (2017). Mahr, Dominik ; Chylinski, Mathew ; de Ruyter, KO ; Hilken, Tim ; Keeling, Debbie I. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0541-x.

Full description at Econpapers || Download paper

47
122019Customer engagement in service. (2019). Pozza, Ilaria Dalla ; Gupta, Shaphali ; Rajan, Bharath ; Kumar, V. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-017-0565-2.

Full description at Econpapers || Download paper

45
132017Customer experience management: toward implementing an evolving marketing concept. (2017). Kuehnl, Christina ; Jozi, Danijel ; Homburg, Christian. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-015-0460-7.

Full description at Econpapers || Download paper

45
142020Customer experience: fundamental premises and implications for research. (2020). Jaakkola, Elina ; Becker, Larissa. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:4:d:10.1007_s11747-019-00718-x.

Full description at Econpapers || Download paper

44
152020The future of in-store technology. (2020). Nordfalt, Jens ; Roggeveen, Anne L ; Noble, Stephanie M ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00697-z.

Full description at Econpapers || Download paper

42
162020The future of social media in marketing. (2020). Stephen, Andrew T ; Hadi, Rhonda ; Grewal, Lauren ; Appel, Gil. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00695-1.

Full description at Econpapers || Download paper

42
172017Toward a theory of customer engagement marketing. (2017). Carlson, Brad D ; Arnold, Mark J ; Moffett, Jordan W ; Harmeling, Colleen M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:3:d:10.1007_s11747-016-0509-2.

Full description at Econpapers || Download paper

41
182020The future of technology and marketing: a multidisciplinary perspective. (2020). Karahanna, Elena ; Kopalle, Praveen K ; Hulland, John ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00711-4.

Full description at Econpapers || Download paper

40
192018Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value. (2018). Verhoef, Peter C ; Doorn, Jenny ; Ander, S. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:3:d:10.1007_s11747-017-0539-4.

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37
202017The effectiveness of celebrity endorsements: a meta-analysis. (2017). Matthes, Jorg ; Knoll, Johannes. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:1:d:10.1007_s11747-016-0503-8.

Full description at Econpapers || Download paper

36
212019The consumer production journey: marketing to consumers as co-producers in the sharing economy. (2019). dellaert, benedict. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0607-4.

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36
222020Explainable AI: from black box to glass box. (2020). Rai, Arun. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00710-5.

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35
232019Online relationship marketing. (2019). Kozlenkova, Irina V ; Weaven, Scott ; Arli, Denni ; Steinhoff, Lena. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-0621-6.

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32
242017Innovating for sustainability: a framework for sustainable innovations and a model of sustainable innovations orientation. (2017). Varadarajan, Rajan. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:1:d:10.1007_s11747-015-0461-6.

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252017Event study methodology in the marketing literature: an overview. (2017). Ertekin, Larisa ; Warren, Nooshin L ; Sorescu, Alina. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-017-0516-y.

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262017The customer value proposition: evolution, development, and application in marketing. (2017). Eggert, Andreas ; Frow, Pennie ; Payne, Adrian. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:4:d:10.1007_s11747-017-0523-z.

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272020Personalized mobile marketing strategies. (2020). Xu, BO ; Luo, Xueming ; Tong, Siliang. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:1:d:10.1007_s11747-019-00693-3.

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282016Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance. (2016). Wu, Fang ; Cui, Anna S. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:4:d:10.1007_s11747-015-0433-x.

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292019Endogeneity and marketing strategy research: an overview. (2019). Watson, George F ; Rutz, Oliver J. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-019-00630-4.

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302019Capabilities for market-shaping: triggering and facilitating increased value creation. (2019). Windahl, Charlotta ; Storbacka, Kaj ; Nenonen, Suvi. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:4:d:10.1007_s11747-019-00643-z.

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312017Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research. (2017). Heerde, Harald J ; Dekimpe, Marnik G ; Cleeren, Kathleen. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-017-0558-1.

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322019Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects. (2019). Hoffman, Donna L ; Novak, Thomas P. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-018-0608-3.

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332017Can doing good lead to doing poorly? Firm value implications of CSR in the face of CSI. (2017). Hammerschmidt, Maik ; Wetzel, Hauke A ; Lenz, Isabell. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:5:d:10.1007_s11747-016-0510-9.

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342019The effects of scarcity on consumer decision journeys. (2019). Chaplin, Lan Nguyen ; Zhu, Meng ; Bone, Sterling ; Shah, Anuj ; Thompson, Debora ; Roux, Caroline ; Hamilton, Rebecca ; Piff, Paul ; Oguinn, Thomas ; Mittal, Chiraag ; John, Deborah Roedder ; Hill, Ronald ; Goldsmith, Kelly ; Griskevicius, Vladas. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-0604-7.

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25
352017Technology-driven service strategy. (2017). Rust, Roland T ; Huang, Ming-Hui. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0545-6.

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362016Adaptive personalization using social networks. (2016). Rust, Roland T ; Wedel, Michel ; Chung, Tuck Siong. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0441-x.

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372017Customer participation in services: domain, scope, and boundaries. (2017). Sivakumar, K ; Dong, Beibei. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0524-y.

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382019Effective customer journey design: consumers’ conception, measurement, and consequences. (2019). Homburg, Christian ; Jozic, Danijel ; Kuehnl, Christina. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-018-00625-7.

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392018Unstructured data in marketing. (2018). Marinova, Detelina ; Balducci, Bitty. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:4:d:10.1007_s11747-018-0581-x.

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24
402021Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI. (2021). Brock, Christian ; Wunderlich, Nancy V ; Wang, Cheng ; Blut, Markus. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-020-00762-y.

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22
412020Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation. (2020). Sotgiu, Francesca ; Valck, Kristine ; Rosario, Ana Babi. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:48:y:2020:i:3:d:10.1007_s11747-019-00706-1.

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22
422018Meta-analysis: integrating accumulated knowledge. (2018). Monroe, Kent B ; Puccinelli, Nancy ; Grewal, Dhruv. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0570-5.

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22
432016Understanding loyalty program effectiveness: managing target and bystander effects. (2016). Palmatier, Robert W ; Steinhoff, Lena. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-014-0405-6.

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22
442021A strategic framework for artificial intelligence in marketing. (2021). Rust, Roland T ; Huang, Ming-Hui. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00749-9.

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452018Innovation pathway to profitability: the role of entrepreneurial orientation and marketing capabilities. (2018). Walker, Doug ; Herrmann, Pol ; Ramaswami, Sridhar N ; Arunachalam, S. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:4:d:10.1007_s11747-017-0574-1.

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462016Research framework, strategies, and applications of intelligent agent technologies (IATs) in marketing. (2016). Dass, Mayukh ; Javalgi, Rajshekar G ; Dixit, Ashutosh ; Kumar, V. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:44:y:2016:i:1:d:10.1007_s11747-015-0426-9.

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472019Sounds like a healthy retail atmospheric strategy: Effects of ambient music and background noise on food sales. (2019). Szocs, Courtney ; Lund, Kaisa ; Biswas, Dipayan. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-018-0583-8.

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482019Consumer journeys: developing consumer-based strategy. (2019). Price, Linda L ; Hamilton, Rebecca. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-019-00636-y.

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492017Firm capabilities and growth: the moderating role of market conditions. (2017). Rego, Lopo L ; Morgan, Neil A ; Feng, Hui. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:1:d:10.1007_s11747-016-0472-y.

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502017Synergistic effects of social media and traditional marketing on brand sales: capturing the time-varying effects. (2017). Greene, Mallik ; Choi, Jeewon Brianna ; Kumar, V. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:45:y:2017:i:2:d:10.1007_s11747-016-0484-7.

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Citing documents used to compute impact factor: 403
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2021How does the adoption of digital payment technologies influence unorganized retailers’ performance? An investigation in an emerging market. (2021). Sharma, Amalesh ; Borah, Sourav Bikash ; Diatha, Krishna Sundar ; Adhikary, Anirban. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:5:d:10.1007_s11747-021-00778-y.

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2021Consolidating Unorganised Retail Businesses through Digital Platforms: Implications for Achieving the UN Sustainable Development Goals. (2021). Wood, Jacob ; Mukherjee, Malobi. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:12031-:d:669263.

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2021The role of machine learning analytics and metrics in retailing research. (2021). Kopalle, Praveen K ; Bendle, Neil ; Ryoo, Jun Hyun ; Wang, Xin. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:4:p:658-675.

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2021Going on a journey: A review of the customer journey literature. (2021). Tueanrat, Yanika ; Alamanos, Eleftherios ; Papagiannidis, Savvas. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:336-353.

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2021From customer journeys to consumption journeys: a consumer culture approach to investigating value creation in practice-embedded consumption. (2021). Akaka, Melissa Archpru ; Schau, Hope Jensen. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:1:d:10.1007_s13162-020-00177-6.

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2021Predicting Under- and Overperforming SKUs within the Distribution–Market Share Relationship. (2021). Wei, Susan ; Quan, Yiran ; Greenacre, Luke ; Farris, Paul W ; Hirche, Martin. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:4:p:697-714.

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2021Managing privacy paradox through national culture: Reshaping online retailing strategy. (2021). Liyanaarachchi, Gajendra. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000667.

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2021The evolving role of artificial intelligence in marketing: A review and research agenda. (2021). Silva, Susana ; Dabic, Marina ; Costa, Susana ; Corbo, Leonardo ; Vlai, Boidar. In: Journal of Business Research. RePEc:eee:jbrese:v:128:y:2021:i:c:p:187-203.

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2021The effects of anthropomorphism presence and the marketing mix have on retail app continuance use intention. (2021). Soutar, Geoff ; Basha, Norazlyn Kamal ; Ng, Siew Imm ; Cheah, Jun-Hwa ; Lim, Xin-Jean. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:168:y:2021:i:c:s0040162521001955.

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2021Application of logistics model in analysing relationship marketing in travel agencies. (2021). Radosavljevia, Gordana ; Borisavljevia, Katarina. In: Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics. RePEc:rfe:zbefri:v:39:y:2021:i:1:p:87-112.

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2021More of the same? Effects of volume and variety of social media brand engagement behavior. (2021). Falk, Tomas ; Schaefers, Tobias ; Schamari, Julia ; Kumar, Ashish. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:282-294.

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2021Reputational Assets and Social Media Marketing Activeness: Empirical Insights from China. (2021). Zhu, Zhen ; Johansson, Anders C. In: Stockholm School of Economics Asia Working Paper Series. RePEc:hhs:hascer:2021-053.

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2021Revisiting Trust and Privacy Concern in Consumers Perceptions of Marketing Information Management Practices: Replication and Extension. (2021). Slepchuk, Alec N ; Milne, George R ; Swani, Kunal. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:56:y:2021:i:c:p:137-158.

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2021Modeling consumer engagement on social networking sites: Roles of attitudinal and motivational factors. (2021). Elhai, Jon D ; Bonifield, Carolyn M ; Bailey, Ainsworth Anthony. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313564.

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2021How and when do big data investments pay off? The role of marketing affordances and service innovation. (2021). Rossi, Andrea ; Troilo, Gabriele ; Herhausen, Dennis ; de Luca, Luigi M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-020-00739-x.

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2021Short-term and long-term effects of touchpoints on customer perceptions. (2021). Trifu, Andreea ; Polo-Redondo, Yolanda ; Cambra-Fierro, Jess. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000862.

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2021Standardized vs. customized firm-initiated interactions: Their effect on customer gratitude and performance in a B2B context. (2021). Trifu, Andreea ; Ruz-Mendoza, Miguel A ; Melero-Polo, Iguacel ; Cambra-Fierro, Jesus. In: Journal of Business Research. RePEc:eee:jbrese:v:133:y:2021:i:c:p:341-353.

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2021Exploring an in-store customer journey for customers shopping for outdoor apparel. (2021). Kidd, Martin ; Terblanche, Nic S. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002885.

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2021Strategic approaches to augmented reality deployment by luxury brands. (2021). Scholz, Joachim ; Rokka, Joonas ; Duffy, Katherine ; Javornik, Ana ; Goldenberg, Adriana ; Motala, Anisa ; Nobbs, Karinna. In: Journal of Business Research. RePEc:eee:jbrese:v:136:y:2021:i:c:p:284-292.

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2021Service quality in social media communication of NPOs: The moderating effect of channel choice. (2021). Eggers, Fabian ; Floh, Arne ; Fink, Matthias ; Gartner, Johannes. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:579-587.

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2021Emerging Market Retail: Transitioning from a Product-Centric to a Customer-Centric Approach. (2021). Ramachandran, Divya ; Gupta, Shaphali. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:4:p:597-620.

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2021A strategic framework for artificial intelligence in marketing. (2021). Rust, Roland T ; Huang, Ming-Hui. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00749-9.

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2021Monetizing the IoT Revolution. (2021). Steep, Michael ; Donner, Herman. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:2195-:d:501421.

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2021Three decades of research on loyalty programs: A literature review and future research agenda. (2021). Meyer-Waarden, Lars ; Mandler, Timo ; Chen, Yanyan. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:179-197.

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2021How You Remind Me! The Influence of Mobile Push Notifications on Success Rates in Last-Minute Bidding. (2021). von Wangenheim, Florian ; Schumann, Jan H ; Heumann, Christian G ; Lachner, Michael ; Marz, Armin. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:54:y:2021:i:c:p:11-24.

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2021Seller marketing capability, brand reputation, and consumer journeys on e-commerce platforms. (2021). Zhang, Jonathan Z ; Mu, Jifeng. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:5:d:10.1007_s11747-021-00773-3.

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2021Key Success Factors (KSFs) Underlying the Adoption of Social Media Marketing Technology. (2021). Awa, Hart O ; Eze, Sunday C. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:2:p:21582440211006695.

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2021A study on the downloading intention of fashion retailers’ apps. (2021). Llorens, Miguel ; Hernandez, Adolfo. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:9:y:2021:i:4:d:10.1057_s41270-021-00117-8.

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2021EXPLORING THE ROLE OF MOBILE MARKETING AS A BLESSING OR CURSE: A CASE STUDY OF PAKISTAN. (2021). Rafi, Nadim ; Nawaz, Nosheen ; Tara, Nain ; Ali, Aasir. In: Bulletin of Business and Economics (BBE). RePEc:rfh:bbejor:v:10:y:2021:i:4:p:56-63.

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2021Automation-driven innovation management? Toward Innovation-Automation-Strategy cycle. (2021). Kajikawa, Yuya ; Makowski, Piotr Tomasz. In: Papers. RePEc:arx:papers:2103.02395.

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2021How artificial intelligence will affect the future of retailing. (2021). Grewal, Dhruv ; Guha, Abhijit ; Hawkins, Gary ; Hegde, Dinesh R ; Moustafa, Rida ; Jung, Hyunseok ; Schneider, Matthew J ; Haenlein, Michael ; Kopalle, Praveen K. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:28-41.

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2021Strategizing Retailing in the New Technology Era. (2021). Gauri, Dinesh K ; Grewal, Dhruv ; Sethuraman, Raj ; Roggeveen, Anne L. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:6-12.

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2021Online critical review classification in response strategy and service provider rating: Algorithms from heuristic processing, sentiment analysis to deep learning. (2021). Chen, Chi-Jen ; Li, Stella Yiyan ; Ku, Chih-Hao ; Chang, Yung-Chun ; Zhu, John Jianjun. In: Journal of Business Research. RePEc:eee:jbrese:v:129:y:2021:i:c:p:860-877.

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2021Automation-driven innovation management? Toward Innovation-Automation-Strategy cycle. (2021). Kajikawa, Yuya ; Makowski, Piotr Tomasz. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:168:y:2021:i:c:s0040162521001554.

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2021In pursuit of socially-minded data-intensive innovation in banking: A focus group study of public expectations of digital innovation in banking. (2021). Ng, Magdalene ; Aitken, Mhairi ; Elliott, Karen ; van Moorsel, Aad ; Horsfall, Dave. In: Technology in Society. RePEc:eee:teinso:v:66:y:2021:i:c:s0160791x2100141x.

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2021Trustworthy artificial intelligence. (2021). Sunyaev, Ali ; Lins, Sebastian ; Thiebes, Scott. In: Electronic Markets. RePEc:spr:elmark:v:31:y:2021:i:2:d:10.1007_s12525-020-00441-4.

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2021Machine learning in information systems - a bibliographic review and open research issues. (2021). Hinz, Oliver ; Pfeuffer, Nicolas ; Abdel-Karim, Benjamin M. In: Electronic Markets. RePEc:spr:elmark:v:31:y:2021:i:3:d:10.1007_s12525-021-00459-2.

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2021Artificial intelligence: The light and the darkness. (2021). Schweiger, Elisa B ; Satornino, Cinthia B ; Guha, Abhijit ; Grewal, Dhruv. In: Journal of Business Research. RePEc:eee:jbrese:v:136:y:2021:i:c:p:229-236.

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2021How Artificial Intelligence affords digital innovation: A cross-case analysis of Scandinavian companies. (2021). Dremel, Christian ; Mikalef, Patrick ; Hovland, Ingrid Vge ; Trocin, Cristina. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005138.

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2021.

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2021Reciprocity within major retail purchase channels and their effects on overall, offline and online loyalty. (2021). Swoboda, Bernhard ; Winters, Amelie. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:279-294.

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2021La distance psychologique comme outil actionnable par les managers. (2021). Cova, Veronique ; Alaoui, Mohamed Didi. In: Post-Print. RePEc:hal:journl:hal-03126709.

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2021What women want? How contextual product displays influence women’s online shopping behavior. (2021). Toldos, Paz M ; Meyer, Jan-Hinrich ; Gonzalez, Eva M. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:625-641.

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2021Self-service technology in supermarkets – Do frontline staff still matter?. (2021). Kingshott, Russel ; Ueno, Akiko ; Sharma, Piyush. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313643.

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2021To err is human: Tolerate humans instead of machines in service failure. (2021). Fan, Xiucheng ; Jiao, Jinfeng ; Mohanty, Smaraki ; Chen, Nuoya. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313710.

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2021Sustaining User Experience in a Smart System in the Retail Industry. (2021). Hari, S ; Chen, Sheng-Chi. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:9:p:5090-:d:547617.

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2021Retailer Marketing Communications in the Digital Age: Getting the Right Message to the Right Shopper at the Right Time. (2021). Bodapati, Anand V ; Villanova, Daniel ; Hatfield, Cheryl ; Brandon, Renee ; Ho, Henry ; Suri, Rajneesh ; Kushwaha, Tarun ; Goodstein, Ronald C ; Tsiros, Michael ; Puccinelli, Nancy M. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:116-132.

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2021How Technology is Changing Retail. (2021). Kalyanam, Kirthi ; Shankar, Venkatesh ; Waddoups, Rand ; Bull, J S ; Hennessey, John ; Douglass, Tom ; Tirunillai, Seshadri ; Golmohammadi, Alireza ; Setia, Pankaj. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:13-27.

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2021Evolution of retail formats: Past, present, and future. (2021). Jindal, Rupinder P ; Gauri, Dinesh K ; Howerton, Eric ; Carr, Stephen ; Fogarty, John ; Navallo, Jonathan R ; Pandey, Aashish ; Bhatnagar, Amit ; Fox, Edward ; Ratchford, Brian. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:42-61.

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2021Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies. (2021). Grewal, Dhruv ; Roggeveen, Anne L ; Olson, Richard ; Cooper, Nora ; Dillard, Annemarie ; Soysal, Gonca ; Schweiger, Elisa ; Patrick, Vanessa M ; Nordfalt, Jens ; Noble, Stephanie M ; Karsberg, John. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:81-98.

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2021Retail service innovations and their impact on retailer shareholder value: evidence from an event study. (2021). Braak, Anne Ter ; Vuegen, Maya ; Breugelmans, Els ; Lamey, Lien. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-021-00777-z.

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2021Customer reactions to self-checkout discontinuance. (2021). Janakiraman, Ramkumar ; Kumar, Ashish ; Penttinen, Esko ; Rinta-Kahila, Tapani. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000643.

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2021When imperfect is preferred: the differential effect of aesthetic imperfections on choice of processed and unprocessed foods. (2021). Ittersum, Koert ; Szocs, Courtney ; Suher, Jacob . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:5:d:10.1007_s11747-021-00783-1.

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2021Pandemics and marketing: insights, impacts, and research opportunities. (2021). Slotegraaf, Rebecca J ; Maheswaran, Durairaj ; Jain, Shailendra Pratap ; Das, Gopal ; Srinivasan, Raji. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:5:d:10.1007_s11747-021-00786-y.

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2021Constructing a Sustainable and Dynamic Promotion Model for Fresh Foods Based on a Digital Transformation Framework. (2021). Liu, Chin-Ying ; Lin, Guan-Yu ; Ou, Tsung-Yin ; Tsai, Wen-Lung. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10687-:d:643546.

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2021Shopping Motivation and Green Consumption: A Study about Green Buying Behavior of Pakistani Consumers. (2021). Khan, Imran ; Ayub, Muhammad ; Ahmad, Rashid ; Bashir, Furrukh. In: iRASD Journal of Management. RePEc:ani:irdjom:v:3:y:2021:i:3:p:233-242.

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2021The Use of Social Media and Its Impact on Shopping Behavior of Slovak and Italian Consumers during COVID-19 Pandemic. (2021). Kerhakova, Veronika ; Pencarelli, Tonino ; Taha, Viktoria Ali ; Koikova, Martina ; Fedorko, Richard. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:1710-:d:493832.

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2021Political marketing with data analytics. (2021). Comm, Clare L ; Ennis, D ; Dennis, . In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:9:y:2021:i:1:d:10.1057_s41270-020-00097-1.

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2021Social Media as a Destination Marketing Tool for a Sustainable Heritage Festival in Nigeria: A Moderated Mediation Study. (2021). Gunay, Tugrul ; Abdullahi, Maryam ; Arasli, Huseyin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:11:p:6191-:d:566249.

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2021An Investigation of Factors Affecting Intention to Comply Thailand PDPA with E-Services in Private University towards Social Media. (2021). Nuangjamnong, Chompu ; Dowpiset, Kitikorn. In: International Journal of Economics & Business Administration (IJEBA). RePEc:ers:ijebaa:v:ix:y:2021:i:2:p:374-393.

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2021The integrated use of social media, digital, and traditional communication tools in the B2B sales process of international SMEs. (2021). Pullins, Ellen Bolman ; Gabrielsson, Mika ; Fraccastoro, Sara. In: International Business Review. RePEc:eee:iburev:v:30:y:2021:i:4:s0969593120301256.

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2021Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19. (2021). Bermes, Alena. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001211.

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2021Adoption patterns over time: a replication. (2021). Muller, Eitan ; Appel, Gil. In: Marketing Letters. RePEc:kap:mktlet:v:32:y:2021:i:4:d:10.1007_s11002-021-09578-4.

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2021Sustainability of Print Media in the Slovak Republic with Regard to the Economic and Technological Development. (2021). Fabu, Michal ; Kabat, Ladislav ; Lincenyi, Marcel. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12876-:d:684343.

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2021Facilitating value: How organizations deploy resources in social media-based brand communities. (2021). Sorensen, Anne. In: Journal of Business Research. RePEc:eee:jbrese:v:136:y:2021:i:c:p:678-694.

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2021From social networking to willingness to disclose personal data when shopping online: Modelling in the context of social exchange theory. (2021). Kaduskeviciute, Vaida ; Zimaitis, Ignas ; Degutis, Mindaugas ; Urbonavicius, Sigitas ; Skare, Vatroslav. In: Journal of Business Research. RePEc:eee:jbrese:v:136:y:2021:i:c:p:76-85.

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2021More Trust in Fewer Followers: Diverging Effects of Popularity Metrics and Green Orientation Social Media Influencers. (2021). Abell, Annika ; Pittman, Matthew. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:56:y:2021:i:c:p:70-82.

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2021Fleeting, But Not Forgotten: Ephemerality as a Means to Increase Recall of Advertising. (2021). McFerran, Brent ; Treen, Emily ; Sands, Sean ; Campbell, Colin. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:56:y:2021:i:c:p:96-105.

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2021Analyzing of User Attitudes Toward Intention to Use Social Media for Learning. (2021). Issa, Md Abu ; Rahman, Muhammad Khalilur ; Yuan, Deli ; Akter, Shaharin ; Hossain, Mohammad Mainul ; Rahaman, Md Atikur. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211060784.

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2021Brand conversation: Linguistic practices on social media in the light of face-work theory. (2021). Andriuzzi, Andria ; Michel, Geraldine. In: Post-Print. RePEc:hal:journl:hal-03049134.

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2021Exploring social media usage as a communication channel among independent food retailer SMEs in South Africa. (2021). Duffett, Rodney ; Santos, Jose Dos. In: Small Business International Review. RePEc:aaz:sbir01:v:5:y:2021:i:2:p:e392.

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2021Social Media Networks as a Business Environment, During COVID-19 Crisis Tunisia and Turkey. (2021). Orzan, Olguta A ; Constantinescu, Mihaela E ; Caescu, Stefan C ; Zara, Adina I. In: REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT. RePEc:rom:rmcimn:v:22:y:2021:i:1:p:64-73.

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2021.

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2021Performance consequences of marketing standardization/adaptation: A systematic literature review and future research agenda. (2021). Mandler, Timo ; Ozsomer, Ayegul ; Chen, Jieke ; Sezen, Burcu. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:416-435.

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2021Impact of auditory sense on trust and brand affect through auditory social interaction and control. (2021). Poushneh, Atieh. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920312893.

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2021Humanizing voice assistant: The impact of voice assistant personality on consumers’ attitudes and behaviors. (2021). Poushneh, Atieh. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920312911.

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2021Risks of Observable and Unobservable Biases in Artificial Intelligence Predicting Consumer Choice. (2021). Pitic, Diana ; Olaru, Marieta ; Popescu, Sorin ; Teleaba, Florian. In: The AMFITEATRU ECONOMIC journal. RePEc:aes:amfeco:v:23:y:2021:i:56:p:102.

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2021Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda. (2021). Wirtz, Jochen ; Ple, Loic ; Salminen, Joni ; Mustak, Mekhail. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:389-404.

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2021Are we preparing for a good AI society? A bibliometric review and research agenda. (2021). Queiroz, Maciel M ; Guthrie, Cameron ; Bawack, Ransome Epie ; Wamba, Samuel Fosso ; Andre, Kevin Daniel. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:164:y:2021:i:c:s0040162520313081.

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2021THE EFFECT OF TECHNOLOGY EVOLUTION ON THE FUTURE OF JOBS. (2021). Odeibat, Ayat Sami. In: Network Intelligence Studies. RePEc:cmj:networ:y:2021:i:17:p:57-67.

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2021Advances in consumer innovation resistance research: A review and research agenda. (2021). Coghlan, Alexandra ; Jin, Xin ; Huang, Dan. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:166:y:2021:i:c:s0040162521000263.

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2021Why doesnt our value creation payoff: Unpacking customer analytics-driven value creation capability to sustain competitive advantage. (2021). Akter, Shahriar ; Hossain, Md Afnan ; Yanamandram, Venkata. In: Journal of Business Research. RePEc:eee:jbrese:v:131:y:2021:i:c:p:287-296.

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2021A bibliometric review of a decade of research: Big data in business research – Setting a research agenda. (2021). Zhang, Meng ; Liu, Siqi ; Yang, Miles M. In: Journal of Business Research. RePEc:eee:jbrese:v:131:y:2021:i:c:p:374-390.

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2021Artificial intelligence in business: State of the art and future research agenda. (2021). Tussyadiah, Iis ; Guerreiro, Joo ; Correia, Sandra Maria. In: Journal of Business Research. RePEc:eee:jbrese:v:129:y:2021:i:c:p:911-926.

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2021Trends, Impacts, and Prospects for Implementing Artificial Intelligence Technologies in the Energy Industry: The Implication of Open Innovation. (2021). Kuznetsov, Nikolay ; Vasiljeva, Arina ; Dudnik, Olesya ; Ivleva, Marina ; Khomenko, Ekaterina ; Vatutina, Larisa ; Nikolaeva, Irina ; Podzorova, Marina. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:2:p:155-:d:573882.

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2021Tourism Industry must benefit from IT&C Hyperautomation. (2021). Mazilescu, Vasile. In: Economics and Applied Informatics. RePEc:ddj:fseeai:y:2021:i:1:p:97-106.

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2021Insights into user engagement on social media. Findings from two fashion retailers. (2021). Domingo, David Andreu ; del Olmo, Jose Luis ; Bonilla, Maria Rocio. In: Electronic Markets. RePEc:spr:elmark:v:31:y:2021:i:1:d:10.1007_s12525-020-00429-0.

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2021Managing the sales transformation process in B2B: between human and digital. (2021). Maggioni, Isabella ; Corsaro, Daniela. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:1:d:10.1007_s43039-021-00025-w.

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2021Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making. (2021). Bergner, Anouk ; Hildebrand, Christian. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-020-00753-z.

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2021Framing the evolution of the corporate social responsibility and environmental management journal. (2021). Meng, Fanchen ; Raza, Ali ; Farrukh, Muhammad ; Wu, Yihua ; Alam, Imtiaz. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:28:y:2021:i:4:p:1397-1411.

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2021Public Perception of Artificial Intelligence and Its Connections to the Sustainable Development Goals. (2021). Yu, Hui-Ching ; Wu, Ai-Wei ; Yeh, Shin-Cheng ; Chen, Pei-Xuan ; Kuo, Yi-Ping . In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:16:p:9165-:d:615174.

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2021Theorizing the dark side of business-to-business relationships in the era of AI, big data, and blockchain. (2021). Pillai, Kishore Gopalakrishna ; Gligor, David M ; Golgeci, Ismail. In: Journal of Business Research. RePEc:eee:jbrese:v:133:y:2021:i:c:p:79-88.

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2021The concentration of digital markets: How to preserve the conditions for effective and undistorted competition?. (2021). Marty, Frédéric. In: CIRANO Working Papers. RePEc:cir:cirwor:2021s-27.

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2021AI-chatbots on the services frontline addressing the challenges and opportunities of agency. (2021). de Ruyter, KO ; Keeling, Debbie Isobel ; Yu, Ting ; Chong, Terrence. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003015.

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2021Understanding managers’ attitudes and behavioral intentions towards using artificial intelligence for organizational decision-making. (2021). Dwivedi, Yogesh K ; Edwards, John S ; Duan, Yanqing ; Cao, Guangming. In: Technovation. RePEc:eee:techno:v:106:y:2021:i:c:s0166497221000936.

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2021Integration of Artificial Intelligence Marketing to Get Brand Recognition for Social Business. (2021). Emma, Nazmun Nahar ; Shaily, Sharjana Alam. In: International Review of Management and Marketing. RePEc:eco:journ3:2021-04-4.

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2021Research Framework for Determining How Artificial Intelligence Enables Information Technology Service Management for Business Model Resilience. (2021). Tang, Qing ; Zhang, Tao ; Mao, Hongyi. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:20:p:11496-:d:658844.

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2021Reacting to the COVID-19 pandemic through digital connectivity with customers: the Italian experience. (2021). Micelli, Stefano ; Maria, Eleonora ; Capestro, Mauro ; Bettiol, Marco. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:4:d:10.1007_s43039-021-00031-y.

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2021Turning Crisis into Opportunities: How a Firm Can Enrich Its Business Operations Using Artificial Intelligence and Big Data during COVID-19. (2021). Biswas, Mohammad Islam ; Chen, Yasheng. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12656-:d:680379.

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2021Preserving the legacy – Why do professional soccer clubs (not) adopt innovative process technologies? A grounded theory study. (2021). Koch, Julian ; Plattfaut, Ralf. In: Journal of Business Research. RePEc:eee:jbrese:v:136:y:2021:i:c:p:237-250.

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2021Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19. (2021). Jerin, Ishraq ; Lim, Rodney ; al Halbusi, Hussam ; Hossain, Md Uzir ; Haque, Ahasanul ; Ramayah, Thurasamy ; Abdul, Abu Bakar. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002554.

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2021Artificial intelligence and the world of work, a co?constitutive relationship. (2021). Willis, Matthew ; Jarrahi, Mohammad Hossein ; Osterlund, Carsten ; Wolf, Christine T ; Boyd, Karen. In: Journal of the Association for Information Science & Technology. RePEc:bla:jinfst:v:72:y:2021:i:1:p:128-135.

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2021Are we behaviorally immune to COVID-19 through robots?. (2021). Yang, Fiona X ; Wong, Ipkin Anthony ; Xiong, Xiling. In: Annals of Tourism Research. RePEc:eee:anture:v:91:y:2021:i:c:s0160738321001900.

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2021AI ETHICS IN BUSINESS – A BIBLIOMETRIC APPROACH. (2021). Meeniea, Gabriela ; Ciobanu, Alexandru Constantin. In: Review of Economic and Business Studies. RePEc:aic:revebs:y:2021:j:28:ciobanua.

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2021.

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2021Impact of patient portal behavioral engagement on subsistence consumers wellbeing. (2021). Todd, Mikala ; Ferdous, Ahmed Shahriar ; Akareem, Husain Salilul . In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:501-517.

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2021Digital humans in fashion: Will consumers interact?. (2021). Bonetti, Francesca ; Silva, Emmanuel Sirimal. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698920314375.

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2021Dynamic effects of store promotions on purchase conversion: Expanding technology applications with innovative analytics. (2021). Inostroza-Quezada, Ignacio E ; Epstein, Leonardo D ; Choi, Chan S ; Goodstein, Ronald C. In: Journal of Business Research. RePEc:eee:jbrese:v:128:y:2021:i:c:p:279-289.

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2021A tale of two recommender systems: The moderating role of consumer expertise on artificial intelligence based product recommendations. (2021). Chinchanachokchai, Punjaporn ; Thontirawong, Pipat . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000941.

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2021Brand experience and consumers social interactive engagement with brand page: An integrated-marketing perspective. (2021). Gregory, Gary ; Ha, Quan ; Ngo, Liem Viet ; Ba, Huynh ; Paramita, Widya. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001776.

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2021Performing social media analytics with Brandwatch for Classrooms: a platform review. (2021). McGuirk, Mike. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:9:y:2021:i:4:d:10.1057_s41270-021-00128-5.

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2021Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development. (2021). Ostrowski, Sawomir. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:9:p:5079-:d:547471.

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2021Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI. (2021). Brock, Christian ; Wunderlich, Nancy V ; Wang, Cheng ; Blut, Markus. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-020-00762-y.

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2021Sustainability Reporting Disclosure in Islamic Corporates: Do Human Governance, Corporate Governance, and IT Usage Matter?. (2021). Gui, Anderes ; Haron, Hasnah ; So, Idris Gautama ; Sari, Synthia Atas ; Princes, Elfindah. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:23:p:13023-:d:687186.

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2021The effect of customer-perceived value when paying for a product with personal data: A real-life experimental study. (2021). Herrando, Carolina ; Fehrenbach, David. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:222-232.

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2021The financial impacts of environmental violations on supply chains: Evidence from an emerging market. (2021). , Hugo ; Xiong, Yangchun ; Blome, Constantin ; Rachel, ; Hu, Qiaoxuan. In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:151:y:2021:i:c:s1366554521001162.

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2021A customer portfolio management model that relates company’s marketing to its long-term survival. (2021). Sinha, Shameek ; McAlister, Leigh. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:3:d:10.1007_s11747-020-00765-9.

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2021Mixed emotional appeal enhances positive word-of-mouth: The moderating role of narrative person. (2021). Chiew, Tung Moi ; Thaichon, Park ; Septianto, Felix ; Quach, Sara. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001843.

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2021Brands as personal narratives: learning from user–YouTube–brand interactions. (2021). Jassawalla, Avan R ; Sashittal, Hemant C. In: Journal of Brand Management. RePEc:pal:jobman:v:28:y:2021:i:6:d:10.1057_s41262-021-00248-4.

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2021When drivers become inhibitors of organic consumption: the need for a multistage view. (2021). Balderjahn, Ingo ; Hoffmann, Stefan ; Mai, Robert. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:6:d:10.1007_s11747-021-00787-x.

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2021Towards an Inclusive Museum Management Strategy. An Exploratory Study of Consumption Experience in Visitors with Disabilities. The Case of the CosmoCaixa Science Museum. (2021). Jimenez-Zarco, Ana Isabel ; Chiscano, Monica Cerdan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:2:p:660-:d:478839.

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2021The Role of Consumer and Customer Journeys in Customer Experience Driven and Open Innovation. (2021). Lapia, Inga ; Straujuma, Anita ; Kokins, Gundars. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:3:p:185-:d:609490.

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2021Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase. (2021). Lombart, Cindy ; Rivire, Arnaud ; Mencarelli, Rmi. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100240x.

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2021The consumer decision journey: A literature review of the foundational models and theories and a future perspective. (2021). Gonalves, Helena Martins ; Santos, Susana. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005503.

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2021Does your skin color matter in buyer–seller negotiations? The implications of being a Black salesperson. (2021). Kashmiri, Saim ; Newman, Christopher ; Gligor, David. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:5:d:10.1007_s11747-021-00768-0.

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2021The effects of augmented reality mobile app advertising: Viral marketing via shared social experience. (2021). Sung, Eunyoung. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:75-87.

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2021Augmented reality shopping application usage: The influence of attitude, value, and characteristics of innovation. (2021). Yuen, Kum Fai ; Wang, Xueqin ; Jiang, YI. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002861.

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2021Consumer dynamics: theories, methods, and emerging directions. (2021). Chang, Chun-Wei ; Zhang, Jonathan Z. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00720-8.

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2021How to Effectively Design Referral Rewards to Increase the Referral Likelihood for Green Products. (2021). Bi, Wen-Wen ; Li, Xiao-Fei ; Kuang, DI. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:13:p:7177-:d:582678.

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2021How does entrepreneurial failure change an entrepreneurs digital identity? Evidence from Twitter data. (2021). Block, Joern ; Fisch, Christian. In: Journal of Business Venturing. RePEc:eee:jbvent:v:36:y:2021:i:1:s0883902619307311.

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2021Cognitive, affective, and behavioral consumer responses to augmented reality in e-commerce: A comparative study. (2021). Adler, Jost ; Siepmann, Carolin ; Kowalczuk, Pascal. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:357-373.

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2021The moderating effect of average wage and number of stores on private label market share: A hierarchical linear model analysis. (2021). Huo, Jiazhen ; Yao, Yuliang ; Duan, Yongrui ; Mao, Zhixin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000205.

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2021Does corporate environmentalism affect corporate insolvency risk? The role of market power and competitive intensity. (2021). Rahman, Mahabubur ; Aziz, Saqib ; Nguyen, Duc K ; Hussain, Dildar. In: Ecological Economics. RePEc:eee:ecolec:v:189:y:2021:i:c:s0921800921002408.

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2021How does consumer engagement evolve when brands post across multiple social media?. (2021). Aravindakshan, Ashwin ; Unnava, Vasu. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:5:d:10.1007_s11747-021-00785-z.

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2021The influence of the online community, professional critics, and location similarity on review ratings for niche and mainstream brands. (2021). Yazdani, Elham ; Verhaal, Cameron J ; Gopinath, Shyam ; Hoskins, Jake. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:6:d:10.1007_s11747-021-00780-4.

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2021Advertising, incentives, and the upsell: how advertising differentially moderates customer- vs. retailer-directed price incentives’ impact on consumers’ preferences for premium products. (2021). Troncoza, Martha ; Salas, Jim ; Brannon, Daniel C ; Miller, Chadwick J. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:6:d:10.1007_s11747-021-00791-1.

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2021Self-oriented competitiveness in salespeople: sales management implications. (2021). Voorhees, Clay ; Zhao, Yanhui ; Hughes, Douglas E ; Schrock, Wyatt A ; Hollenbeck, John R. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:6:d:10.1007_s11747-021-00792-0.

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2021The spillover effect of product recalls on competitors’ market value: The role of corporate product reliability. (2021). Varki, Sajeev ; Liu, Dong. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:452-463.

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2021Distribution effectiveness through full- and self-service channels under economic fluctuations in an emerging market. (2021). Neves, Marcos Fava ; Zambaldi, Felipe ; Rodrigues, Jonny Mateus ; Guissoni, Leandro Angotti. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:4:p:545-560.

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2021Does the pay period matter in estimating returns to schooling? Evidence from East Africa. (2021). Owens, Trudy ; Morrissey, Oliver ; Donath, Livini. In: Discussion Papers. RePEc:not:notcre:21/01.

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2021Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities. (2021). Lunardo, Renaud ; Bezenon, Valry ; Girardin, Florent. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002423.

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2021Plant-Based Meat Alternatives: Motivational Adoption Barriers and Solutions. (2021). Strassner, Anna-Maria ; Furchheim, Pia ; Jahn, Steffen. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:23:p:13271-:d:691919.

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2021Combined Effects of Drivers and Impact of Customer Satisfaction on Brand Loyalty: The Contingent Effect of Social Trust. (2021). Zuo, Siming ; Jian, Wang ; Xu, Zhexiao ; Zhu, Mingxia ; Rashidin, Md Salamun ; Javed, Sara. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:1:p:21582440211003566.

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2021The complex firm financial effects of customer satisfaction improvements. (2021). Guenther, Peter. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:3:p:639-662.

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2021Examining the relationship between customer bonding, customer participation, and customer satisfaction. (2021). Boateng, Henry ; Amenuvor, Fortune Edem ; Yeo, Chankoo ; Yi, Ho-Taek. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001648.

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2021From franchisee experience to customer experience: their effects on franchisee performance. (2021). Kim, Stephen K ; Gill, Pushpinder. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:6:d:10.1007_s11747-021-00788-w.

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2021When luxury brand rejection causes brand dilution. (2021). Shukla, Paurav ; Khalifa, Dina. In: Journal of Business Research. RePEc:eee:jbrese:v:129:y:2021:i:c:p:110-121.

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2021Pursuit of loyalty in service recovery: The roles of brand equity and cognitive reappraisal as moderators. (2021). Rokonuzzaman, MD ; Harun, Ahasan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001673.

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2021Did the Volkswagen Emissions Scandal Harm the “Made in Germany” Image? A Cross-Cultural, Cross-Products, Cross-Time Study. (2021). Aichner, Thomas ; Wilken, Robert ; Jacob, Frank ; Coletti, Paolo. In: Corporate Reputation Review. RePEc:pal:crepre:v:24:y:2021:i:4:d:10.1057_s41299-020-00101-5.

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2021Digitalization as solution to environmental problems? When users rely on augmented reality-recommendation agents. (2021). Hoffmann, Stefan ; Joerss, Tom ; Akbar, Payam ; Mai, Robert. In: Journal of Business Research. RePEc:eee:jbrese:v:128:y:2021:i:c:p:510-523.

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2021The existence and persistence of the pay-per-use bias in car sharing services. (2021). Spann, Martin ; Manchanda, Puneet ; Dowling, Katharina. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:329-342.

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2021An experimental analysis of overconfidence in tariff choice. (2021). Spann, Martin ; Stich, Lucas ; Dowling, Katharina. In: Review of Managerial Science. RePEc:spr:rvmgts:v:15:y:2021:i:8:d:10.1007_s11846-020-00425-w.

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2021Collective market shaping by competitors and its contribution to market resilience. (2021). , June ; Beninger, Stefanie . In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:293-303.

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2021Betting on Bitcoin: How social collectives shape cryptocurrency markets. (2021). Tana, Silviana ; Breidbach, Christoph F. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:311-320.

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2021Market bifurcations in board sports: How consumers shape markets through boundary work. (2021). Makkar, Marian ; Ruiz, Carlos Diaz. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:38-50.

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2021Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions. (2021). Virtanen, Ari ; Bohm, Eva ; Terho, Harri ; Salonen, Anna ; Rajala, Risto. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00729-z.

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2021Market innovation: A literature review and new research directions. (2021). Molner, Sven ; Hillebrand, Bas ; Driessen, Paul H ; Sprong, Niels. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:450-462.

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2021Market mash ups: The process of combinatorial market innovation. (2021). Kjellberg, Hans ; Geiger, Susi. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:445-457.

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2021Emerging technology as a platform for market shaping and innovation. (2021). Nystrom, Anna-Greta ; Kaartemo, Valtteri. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:458-468.

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2021Emergent market innovation: A longitudinal study of technology-driven capability development and institutional work. (2021). Raggio, Randle D ; Kowalkowski, Christian ; Rondell, Jimmie ; Ekman, Peter ; Thompson, Steven M. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:469-482.

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2021Emergence and phase transitions in service ecosystems. (2021). Nenonen, Suvi ; Sarno, Debora ; Frow, Pennie ; Payne, Adrian ; Polese, Francesco. In: Journal of Business Research. RePEc:eee:jbrese:v:127:y:2021:i:c:p:25-34.

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2021Netflix: reinvention across multiple time periods, reflections and directions for future research. (2021). Kohli, Ajay K ; Mier, Joel. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:1:d:10.1007_s13162-021-00197-w.

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2021Service system transformation through service design: Linking analytical dimensions and service design approaches. (2021). Karpen, Ingo Oswald ; Zhang, Jie ; Patricio, Lia ; Koskela-Huotari, Kaisa ; Bogicevic, Vanja ; Anderson, Laurel ; Sangiorgi, Daniela. In: Journal of Business Research. RePEc:eee:jbrese:v:136:y:2021:i:c:p:343-355.

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2021Markets and institutional fields: foundational concepts and a research agenda. (2021). Geiger, Susi ; Mountford, Nicola. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:3:d:10.1007_s13162-021-00199-8.

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2021On managerial relevance: reconciling the academic-practitioner divide through market theorizing. (2021). Akaka, Melissa Archpru ; Nariswari, Angeline ; Wieland, Heiko. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:3:d:10.1007_s13162-021-00204-0.

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2021Market-shaping: navigating multiple theoretical perspectives. (2021). Storbacka, Kaj ; Nenonen, Suvi. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:3:d:10.1007_s13162-021-00209-9.

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2021Toward an integrative theory of marketing. (2021). Sheth, Jagdish N ; Parvatiyar, Atul. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:3:d:10.1007_s13162-021-00211-1.

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2021Market-shaping phases—a qualitative meta-analysis and conceptual framework. (2021). Ottosson, Mikael ; Kindstrom, Daniel ; Flaig, Alexander. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:3:d:10.1007_s13162-021-00213-z.

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2021Formalizing service-dominant logic as a general theory of markets: taking stock and moving forward. (2021). Vargo, Stephen L ; Koskela-Huotari, Kaisa ; Akaka, Melissa Archpru. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:3:d:10.1007_s13162-021-00214-y.

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2021Market expertise at work: introducing Alvin E. Roth and Michel Callon. (2021). Kjellberg, Hans. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:3:d:10.1007_s13162-021-00217-9.

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2021Theorizing markets. (2021). Murto, Riikka ; Kjellberg, Hans. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:3:d:10.1007_s13162-021-00218-8.

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2021Operationalizing salesperson performance with secondary data: aligning practice, scholarship, and theory. (2021). Bradbury, Daniel R ; Pappas, Alec ; Chaker, Nawar N ; Bolander, Willy. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:3:d:10.1007_s11747-020-00752-0.

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2021Drown or Blossom? The Impact of Perceived Chronic Time Pressure on Retail Salespeoples Performance and Customer–Salesperson Relationships. (2021). Wieseke, Jan ; Alavi, Sascha ; Ryari, Hanaa. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:2:p:217-237.

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2021The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement. (2021). Kadi-Maglajli, Selma ; Lages, Cristiana R ; de Jong, AD. In: Journal of Business Research. RePEc:eee:jbrese:v:134:y:2021:i:c:p:601-617.

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2021Examining the consequences of customer-oriented deviance in retail. (2021). Strebel, Judi ; Fazal, Syed Muhammad ; Mortimer, Gary. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313230.

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2021How online advertising competes with user-generated content in TripAdvisor. A neuroscientific approach. (2021). Kakaria, Shobhit ; Ruiz, Carla ; Simonetti, Aline ; Bigne, Enrique. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:279-288.

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2021A broad overview of interactive digital marketing: A bibliometric network analysis. (2021). Dwivedi, Yogesh K ; Krishen, Anjala S ; Kumar, Satheesh K ; Bindu, N. In: Journal of Business Research. RePEc:eee:jbrese:v:131:y:2021:i:c:p:183-195.

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2021Social Media Use of Small Wineries in Alsace: Resources and Motivations Analysis. (2021). Vo-Thanh, Tan ; Plotkina, Daria ; Haller, Coralie. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8149-:d:598497.

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2021Professional reviews as service: A mix method approach to assess the value of recommender systems in the entertainment industry. (2021). Casali, Gian Luca ; Perano, Mirko ; Abbate, Tindara ; Liu, Yulin. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:169:y:2021:i:c:s0040162521002328.

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2021Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis. (2021). Kumar, Satish ; Donthu, Naveen ; Mishra, Akanksha ; Pandey, Nitesh. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:758-773.

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2021Does educating customers create positive word of mouth?. (2021). Eisingerich, Andreas B ; Foscht, Thomas ; Sun, Xiaochi. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921002046.

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2021“Worse Than What I Read?” The External Effect of Review Ratings on the Online Review Generation Process: An Empirical Analysis of Multiple Product Categories Using Amazon.com Review Data. (2021). Polpanumas, Charin ; Joo, Jaewoo ; Park, Young-Joon ; Yoon, Yeujun. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10912-:d:647678.

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2021The influence of launching mobile channels on online customer reviews. (2021). Lee, Eun Kyung ; Kim, Jong Min ; Mariani, Marcello M. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:366-378.

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2021Influencers vs the power of the crowd: A research about social influence on digital era. (2021). Tobon, Sandra ; Garcia-Madariaga, Jesus. In: Estudios Gerenciales. RePEc:col:000129:019693.

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2021Effects of front-of-pack labels on the nutritional quality of supermarket food purchases: evidence from a large-scale randomized controlled trial. (2020). Dubois, Pierre ; Rigal, Natalie ; Lahlou, Saadi ; Combris, Pierre ; Bertail, Patrice ; Bonnet, Celine ; Allais, Olivier ; Albuquerque, Paulo ; Chandon, Pierre ; Ruffieux, Bernard. In: LSE Research Online Documents on Economics. RePEc:ehl:lserod:104335.

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2021Effects of front-of-pack labels on the nutritional quality of supermarket food purchases: evidence from a large-scale randomized controlled trial. (2021). Dubois, Pierre ; Bonnet, Céline ; Allais, Olivier ; Albuquerque, Paulo ; Chandon, Pierre ; Ruffieux, Bernard ; Rigal, Natalie ; Lahlou, Saadi ; Combris, Pierre ; Bertail, Patrice. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00723-5.

Full description at Econpapers || Download What consumers actually know: The role of objective nutrition knowledge in processing stop sign and traffic light front-of-pack nutrition labels. (2021). Netemeyer, Richard ; Andrews, Craig J ; Kees, Jeremy ; Burton, Scot. In: Journal of Business Research. RePEc:eee:jbrese:v:128:y:2021:i:c:p:140-155.

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2021Promoted claims on food product packaging: Comparing direct and indirect effects of processing and nutrient content claims. (2021). Burton, Scot ; Rybak, Garrett ; Berry, Christopher ; Johnson, Alicia M. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:464-479.

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2021A combined Nutri-Score and ‘Eco-Score’ approach for more nutritious and more environmentally friendly food choices? Evidence from a Belgian consumer experiment.. (2021). Matthys, Christophe ; de Bauw, Michiel ; Vranken, Liesbet ; Poppe, Veerle. In: OSF Preprints. RePEc:osf:osfxxx:evzyf.

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2021Assessing Label Frames and Emotional Primes in the Context of Animal Rearing—Response of an Explorative fNIRS Study. (2021). Risius, Antje ; Mehlhose, Clara. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:9:p:5275-:d:550832.

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2021.

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2021Biomorphic visual identity of a brand and its effects: a holistic perspective. (2021). Purani, Keyoor ; Kumar, Deepak S ; Vinitha, V U. In: Journal of Brand Management. RePEc:pal:jobman:v:28:y:2021:i:3:d:10.1057_s41262-020-00222-6.

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2021Panic buying in the COVID-19 pandemic: A multi-country examination. (2021). Xiaobei, Liang ; Mubarik, Shujaat ; Akhtar, Naeem ; Wang, Ying ; Arya, Vikas ; Pitafi, Abdul Hameed ; Islam, Tahir. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313655.

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2021The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective. (2021). Mia, Michal ; Egerov, Dana ; Komrkov, Lenka. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001089.

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2021Do promotion and prevention focus influence impulse buying: The role of mood regulation, shopping values, and impulse buying tendency. (2021). Kumar, Mukesh ; Vijay, Sai T ; Prashar, Sanjeev ; Parsad, Chandan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s096969892100120x.

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2021Longitudinal analysis versus cross-sectional analysis in assessing the factors influencing shoppers’ impulse purchase behavior – Do the store ambience and salesperson interactions really matter?. (2021). Samala, Nagaraj ; Bellamkonda, Raja Shekhar ; Bhukya, Ramulu ; Katakam, Bharath Shashanka. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001521.

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2021Values, Attitudes and Lifestyles Based Typologies as Predictors for Consumer Impulsiveness. (2021). Roman, Teodora ; Topciu, Ioana-Tatiana ; Manolica, Adriana. In: Ovidius University Annals, Economic Sciences Series. RePEc:ovi:oviste:v:xxi:y:2021:i:1:p:582-591.

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2021Cause-related marketing: scepticism and warm glow as impacts of donation size on purchase intention. (2021). Jridi, Kaouther ; Chaabouni, Amel ; Bakini, Fatma. In: International Review on Public and Nonprofit Marketing. RePEc:spr:irpnmk:v:18:y:2021:i:1:d:10.1007_s12208-020-00262-3.

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2021Designation as the Most Admired Firms to the Sustainable Management of Taxes: Evidence from South Korea. (2021). Kim, Suyon ; Lee, Jaehong. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:14:p:7994-:d:596191.

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2021The corporate reputation and consumer-company identification link as a sensemaking process: A cross-level interaction analysis. (2021). Giebelhausen, Michael ; Donavan, Todd D ; Wolter, Jeremy S. In: Journal of Business Research. RePEc:eee:jbrese:v:132:y:2021:i:c:p:289-300.

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2021Processing Contradictory CSR Information: The Influence of Primacy and Recency Effects on the Consumer-Firm Relationship. (2021). Coleman, Joshua T ; Woodroof, Parker J ; Peasley, Michael C. In: Journal of Business Ethics. RePEc:kap:jbuset:v:172:y:2021:i:2:d:10.1007_s10551-020-04514-4.

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2021Professional Clubs as Platforms in Multi-Sided Markets in Times of COVID-19: The Role of Spectators and Atmosphere in Live Football. (2021). Breuer, Christoph ; Boronczyk, Felix ; Herold, Elisa. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:2312-:d:502851.

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2021Exploring embeddedness, centrality, and social influence on backer behavior: the role of backer networks in crowdfunding. (2021). Jia, Jianmin ; Li, Yiwei ; Chung, Yuho. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:5:d:10.1007_s11747-021-00779-x.

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2021Managing relationships on social media in business-to-business organisations. (2021). Cartwright, Severina ; Archer-Brown, Chris ; Davies, Iain. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:120-134.

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2021The biasing effect of common method variance: some clarifications. (2021). Pieters, Rik ; Weijters, Bert ; Baumgartner, Hans. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:2:d:10.1007_s11747-020-00766-8.

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2021Continuous techno-training and business-to-business salesperson success: How boosting techno-efficacy enhances sales effort and performance. (2021). Badrinarayanan, Vishag ; Rayburn, Steven W ; Gupta, Aditya ; Anderson, Sidney T. In: Journal of Business Research. RePEc:eee:jbrese:v:133:y:2021:i:c:p:66-78.

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2021Reviewers as developmental coaches. (2021). Hulland, John ; Houston, Mark B. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00747-x.

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2021Assessing and enhancing the impact potential of marketing articles. (2021). Vargo, Stephen L ; Jaakkola, Elina. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:3:d:10.1007_s13162-021-00219-7.

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2021Chief marketing officers’ discretion and firms’ internationalization: An empirical investigation. (2021). Akella, Laxminarayana Yashaswy ; Sharma, Amalesh ; Borah, Sourav Bikash ; Kumar, V. In: Journal of International Business Studies. RePEc:pal:jintbs:v:52:y:2021:i:3:d:10.1057_s41267-020-00378-y.

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2021Exploring customer engagement in the product vs. service context. (2021). Farabi, Reza ; Clark, Moira K ; Hollebeek, Linda D ; Behnam, Mohsen. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000229.

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2021Positive gender congruency effects on shopper responses: Field evidence from a gender egalitarian culture. (2021). Borau, Sylvie ; Samuelsson, Peter ; Bhatnagar, Roopali ; Otterbring, Tobias. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003040.

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2021Leveraging Underdog Positioning and Consumer Trait Agreeableness for Sustained Marketing Strategy. (2021). Johnson, Lester W ; Sembada, Agung Yoga ; Han, Bangwool. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:23:p:12940-:d:685619.

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2021Consumer reactions to product recalls: the effects of intentionality, reputation, and public apology on purchase intentions. (2021). Bayraktaroglu, Ayse Gul ; Yakut, Enis. In: Journal of Business Economics. RePEc:spr:jbecon:v:91:y:2021:i:4:d:10.1007_s11573-020-01011-y.

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2021The power of social influence and customer–firm interactions in predicting non-transactional behaviors, immediate customer profitability, and long-term customer value. (2021). Cambra-Fierro, Jesus ; Melero-Polo, Iguacel ; Gao, Lily. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:103-119.

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2021Omnichannel Customer Experience and Management: An Integrative Review and Research Agenda. (2021). Herskovic, Valeria ; Gonzalez-Lopez, Fernanda ; Gerea, Carmen. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2824-:d:511292.

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2021Building consumer loyalty through e-shopping experiences: The mediating role of emotions. (2021). Vzquez-Casielles, Rodolfo ; Cachero-Martnez, Silvia. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000473.

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2021How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics. (2021). Jia, Xingping ; Fan, Hua ; Li, Wenqian ; Gao, Wei. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000539.

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2021Users’ Evaluation of a New Web Browser Payment Interface for Facilitating the Use of Multiple Payment Systems. (2021). Skarmeta-Gomez, Antonio F ; Ruiz-Martinez, Antonio ; Tounekti, Oussama. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:9:p:4711-:d:541648.

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2021The new frontier of consumer experiences: escape through pain. (2021). Cova, Bernard. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:1:d:10.1007_s13162-020-00175-8.

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2021A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing. (2021). Alamanos, Eleftherios ; Papagiannidis, Savvas ; Tueanrat, Yanika. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001168.

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2021Determinants of holistic passenger experience in public transportation: Scale development and validation. (2021). Srinivas, Daruri Venkata ; Ittamalla, Rajesh. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001302.

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2021How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention. (2021). Trifu, Andreea ; Melero-Polo, Igucel ; Gao, Lily ; Cambra-Fierro, Jess. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001442.

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2021The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications. (2021). Rosmaninho, Joo Carlos ; Nguyen, Nguyen Bac. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00446-9.

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2021Fantasy sports and beyond: Complementary digital experiences (CDXs) as innovations for enhancing fan experience. (2021). Milne, George R ; Smith, Andrew N ; Yuksel, Mujde. In: Journal of Business Research. RePEc:eee:jbrese:v:134:y:2021:i:c:p:143-155.

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2021How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment. (2021). Zhou, Jiaying ; Peng, Luluo ; Ye, Qiongwei ; Dahana, Wirawan Dony ; Li, XI. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001739.

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2021Modelling the Service Experience Encounters Using User-Generated Content: A Text Mining Approach. (2021). Ilavarasan, Vigneswara P ; Kumar, Sunil ; Kar, Arpan Kumar. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:22:y:2021:i:4:d:10.1007_s40171-021-00279-5.

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2021What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”. (2021). Kar, Arpan Kumar. In: Information Systems Frontiers. RePEc:spr:infosf:v:23:y:2021:i:5:d:10.1007_s10796-020-10045-0.

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2021Digital Health Experience: A Regulatory Focus Perspective. (2021). LEE, KYUNG WON ; Alkire, Linda ; Myrden, Susan ; O'Connor, Genevieve E ; Williams, Jerome D ; Kandampully, Jay ; Kocher, Soren. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:56:y:2021:i:c:p:121-136.

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2021A de-biased direct question approach to measuring consumers willingness to pay. (2021). Zhang, John Z ; Krohmer, Harley ; Miller, Klaus M ; Hofstetter, Reto. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:1:p:70-84.

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2021Consumer willingness to pay for bio-based products: Do certifications matter?. (2021). Morone, Andrea ; Caferra, Rocco ; Imbert, Enrica ; Falcone, Pasquale Marcello ; D'Adamo, Idiano. In: International Journal of Production Economics. RePEc:eee:proeco:v:240:y:2021:i:c:s0925527321002243.

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2021Slow Fashion Trends: Are Consumers Willing to Change Their Shopping Behavior to Become More Sustainable?. (2021). Puente, Javier ; Iglesias, Victor ; Castro-Lopez, Adrian. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:24:p:13858-:d:702937.

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2021Does sustainability sell? The impact of sustainability claims on the success of national brands’ new product introductions. (2021). Verhoef, Peter C ; Risselada, Hans ; van Doorn, Jenny. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:182-193.

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2021Hypothetical bias in stated choice experiments: Part II. Conceptualisation of external validity, sources and explanations of bias and effectiveness of mitigation methods. (2021). Oppewal, Harmen ; Bliemer, Michiel ; Haghani, Milad ; Lancsar, Emily ; Rose, John M. In: Journal of choice modelling. RePEc:eee:eejocm:v:41:y:2021:i:c:s1755534521000555.

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2021Research on Residents’ Willingness to Pay for Promoting the Green Development of Resource-Based Cities: A Case Study in Chifeng. (2021). Wang, Chenxing ; Zhang, Xueqi ; Zhao, Meng ; Wu, Gang. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2833-:d:511384.

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2021Who Wants Chicken? Uncovering Consumer Preferences for Produce of Alternative Chicken Product Methods. (2021). Risius, Antje ; Spiller, Achim ; Escobedo, Cynthia I. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2440-:d:504869.

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2021An updated paradigm for evaluating measurement invariance incorporating common method variance and its assessment. (2021). Maydeu-Olivares, Alberto ; Jan-Benedict, . In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00745-z.

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2021Value distribution and markets for social justice in global value chains: Interdependence relationships and government policy. (2021). Nachum, Lilac . In: Journal of International Business Policy. RePEc:pal:joibpo:v:4:y:2021:i:4:d:10.1057_s42214-021-00105-w.

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2021Performance analysis of Reverse and Frugal Innovations in Nigeria A Case Study of IVM automobile company. (2021). Haiping, LV ; Ying, Dong ; Chipanje, Bridget. In: Technium Social Sciences Journal. RePEc:tec:journl:v:23:y:2021:i:1:p:591-625.

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2021Future of e-Government: An integrated conceptual framework. (2021). Bhatti, Zeeshan Ahmed ; Mishra, Mahima ; Dhir, Amandeep ; Malodia, Suresh. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005357.

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2021.

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2021A Debt Market Model for the BRICS. (2021). Zharikov, Mikhail. In: Economies. RePEc:gam:jecomi:v:9:y:2021:i:1:p:4-:d:478622.

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2021How risky are the socially responsible investment (SRI) stocks? Evidence from the Central and Eastern European (CEE) companies. (2021). Schabek, Tomasz ; Gajdka, Jerzy ; Brzeszczyski, Janusz. In: Finance Research Letters. RePEc:eee:finlet:v:42:y:2021:i:c:s1544612321000209.

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2021Demarketing strategies to rationalize electricity consumption in the Gaza Strip-Palestine. (2021). Ertz, Myriam ; Salem, Mohammed Z ; Sarigllu, Emine. In: Renewable and Sustainable Energy Reviews. RePEc:eee:rensus:v:143:y:2021:i:c:s1364032121002483.

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2021Learning from Failure and Success: The Challenges for Circular Economy Implementation in SMEs in an Emerging Economy. (2021). Scheel, Carlos ; Aguiaga, Eduardo ; Cantu, Andrea. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:3:p:1529-:d:491243.

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2021Analytical study of low-income consumers’ purchase behaviour for developing marketing strategy. (2021). Shrivastava, Avinash K ; Mitra, Partha Sarathi ; Debnath, Rajarshi ; Roy, Gobinda. In: International Journal of System Assurance Engineering and Management. RePEc:spr:ijsaem:v:12:y:2021:i:5:d:10.1007_s13198-021-01143-6.

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2021Mitigating negative spillover effects in a product-harm crisis: strategies for market leaders versus market challengers. (2021). Zhang, Jun ; Lim, Joon Soo. In: Journal of Brand Management. RePEc:pal:jobman:v:28:y:2021:i:1:d:10.1057_s41262-020-00214-6.

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2021A cross-category analysis of dispositional drivers of technology adoption. (2021). Ratchford, Brian T. In: Journal of Business Research. RePEc:eee:jbrese:v:127:y:2021:i:c:p:300-311.

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2021Classifying potential users of live chat services and chatbots. (2021). Ricard, Line ; Rajaobelina, Lova. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-021-00086-0.

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2021Sustained Use of Virtual Meeting Platforms for Classes in the Post-Coronavirus Era: The Mediating Effects of Technology Readiness and Social Presence. (2021). Moon, Rosemary Hyejin ; Yi, Yumi. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8203-:d:599302.

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2021Electronic banking adoption in Ethiopia: an empirical investigation. (2021). Tiwari, Pankaj. In: SN Business & Economics. RePEc:spr:snbeco:v:1:y:2021:i:9:d:10.1007_s43546-021-00114-0.

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2021Peer-to-Peer Confirmation, Positive Automatic Thoughts, and Flourishing of Computer Programming E-Learners. (2021). Liogerien, Jolita ; Sedereviit-Paiauskien, Ivil ; Dirzyte, Aiste ; Maiulaitis, Kstutis ; Ebrauskas, Giedrius ; Kaminskis, Lukas ; Perminas, Aidas ; Vijaikis, Aivaras. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:11832-:d:665181.

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2021.

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2021Towards an Understanding of the Behavioral Intentions and Actual Use of Smart Products among German Farmers. (2021). Heise, Heinke ; Schukat, Sirkka. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:12:p:6666-:d:573334.

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2021Positive and Negative Impacts of COVID-19 in Digital Transformation. (2021). Padmanabhan, Parasuraman ; Singh, Satya P ; Subramaniam, Radhakrishnan ; Sreedharan, Raja ; Palakkeel, Prashobhan ; Gulyas, Balazs. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:16:p:9470-:d:620127.

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2021Developed market partner’s relative control and the termination likelihood of an international joint venture in an emerging market. (2021). Padigar, Manjunath ; Pedada, Kiran ; Dass, Mayukh ; Sinha, Ashish. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:295-303.

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2021Innovation strategy on the example of companies using bamboo. (2021). Borowski, Piotr F. In: Journal of Innovation and Entrepreneurship. RePEc:spr:joiaen:v:10:y:2021:i:1:d:10.1186_s13731-020-00144-2.

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2021Managing resource-constrained innovation in emerging markets: Perspectives from a business model. (2021). Ray, Pradeep Kanta ; Sharmelly, Rifat. In: Technology in Society. RePEc:eee:teinso:v:65:y:2021:i:c:s0160791x21000130.

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2021Assessment of the Impact of Coaching on a Company’s Performance: A Review of Methods. (2021). Lace, Natalja ; Roa, Angelina. In: JOItmC. RePEc:gam:joitmc:v:7:y:2021:i:4:p:233-:d:692627.

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2021Temporary employment: Curse or blessing for a firms absorptive capacity?. (2021). , Patrick ; Patrick, ; Knoben, Joris ; Ritter-Hayashi, Daniela. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005230.

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2021Distinguishing between the impact of social media public and private compliments on customers’ future service recovery expectations. (2021). Gligor, David ; Bozkurt, Saddak. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s096969892100014x.

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2021Tactical termination of contractual services – An analysis of the phenomenon and its determinants. (2021). Woisetschlager, David M ; Seegebarth, Barbara ; Hagebolling, Mona. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:170-181.

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2021Re-designing adaptive selling strategies: the role of different types of shopping companions. (2021). Pagel, Sven ; Redler, Jorn ; Scholz, Tobias. In: Review of Managerial Science. RePEc:spr:rvmgts:v:15:y:2021:i:5:d:10.1007_s11846-020-00385-1.

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2021How close do we feel to virtual product to make a purchase decision? Impact of perceived proximity to virtual product and temporal purchase intention. (2021). Poushneh, Atieh. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002836.

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2021An Investigation of Consumer Subjective Knowledge in Frontline Interactions. (2021). Pratt, Alexander B ; Christenson, Brett ; Bolander, Willy ; Hochstein, Bryan ; Reynolds, Kristy . In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:3:p:336-346.

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2021Development of theory of mind on online social networks: Evidence from Facebook, Twitter, Instagram, and Snapchat. (2021). Yang, Zhiyong ; Chen, Rui ; Gentina, Elodie. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:652-666.

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2021.

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2021A systematic literature review of negative psychological states and behaviors in sales. (2021). Chefor, Ellis ; Lyngdoh, Teidorlang ; Amyx, Douglas ; Britton, Benjamin P ; Hochstein, Bryan. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:518-533.

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2021Upper echelons research in marketing. (2021). Morgan, Neil A ; Krause, Ryan ; Lee, Ben ; Whitler, Kimberly A. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00724-4.

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2021The study of important marketing issues in an evolving field. (2021). Wierenga, Berend. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:1:p:18-28.

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2021Social media resources and capabilities as strategic determinants of social media performance. (2021). Flemming, Jan ; Hennig-Thurau, Thorsten ; Marchand, Andre. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:3:p:549-571.

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2021Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda. (2021). Leonidou, Leonidas C ; Larimo, Jorma ; Li, Fangfang. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:1:d:10.1007_s11747-020-00733-3.

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2021Technology-enabled personalization in retail stores: Understanding drivers and barriers. (2021). Henkel, Sven ; Merfeld, Katrin ; Klein, Jan F ; Riegger, Anne-Sophie. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:140-155.

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2021Social learning effects of complaint handling on social media: Self-construal as a moderator. (2021). Fu, Yi-Fan ; Shang, Rong-An ; Ku, Hsuan-Hsuan . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313515.

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2021The Impact of Supply Chain Integration and Trust on Supply Chain Performance: Evidence from Indonesia Retail Sector. (2021). Japutra, Arnold ; Sutanto, J E. In: International Journal of Economics & Business Administration (IJEBA). RePEc:ers:ijebaa:v:ix:y:2021:i:1:p:211-224.

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2021Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age. (2021). Hollebeek, Linda D ; Rather, Raouf Ahmad. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000199.

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2021Cocreated brand value: theoretical model and propositions. (2021). Hammedi, Wafa ; Clark, Moira K ; Hollebeek, Linda D ; Arvola, Rene. In: Journal of Brand Management. RePEc:pal:jobman:v:28:y:2021:i:4:d:10.1057_s41262-021-00235-9.

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2021Consumers’ technology-facilitated brand engagement and wellbeing: Positivist TAM/PERMA- vs. Consumer Culture Theory perspectives. (2021). Belk, Russell ; Hollebeek, Linda D. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:387-401.

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2021Engagement behavior and financial well-being: The effect of message framing in online pension communication. (2021). Hoet, Chantal ; Post, Thomas ; Bruggen, Elisabeth ; Eberhardt, Wiebke. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:448-471.

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2021Competition versus cooperation: How technology-facilitated social interdependence initiates the self-improvement chain. (2021). Weiger, Welf H ; Hammerschmidt, Maik ; Jahn, Steffen ; Wolf, Tobias. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:472-491.

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2021Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness. (2021). Huang, Lin ; Gao, Mengjia. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100254x.

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2021Your receipt is in the bag: Service and temporal effects as factors of customer engagement formation during acquisition. (2021). Porter, Michael C ; Harman, David M. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001697.

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2021Conceptualising and measuring social media engagement: A systematic literature review. (2021). Rossi, Simona ; Trunfio, Mariapina. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:3:d:10.1007_s43039-021-00035-8.

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2021Service products and productization. (2021). Gelbrich, Katja ; Jaakkola, Elina ; Fritze, Martin P ; Wirtz, Jochen ; Hartley, Nicole. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:411-421.

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2021Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction. (2021). Penney, Emmanuel Kofi ; Sun, Shaorong ; Agyei, James ; Ofori-Boafo, Richmond ; Abrokwah, Eugene. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211040113.

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2021.

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2021The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems. (2021). Lariviere, Bart ; Verleye, Katrien ; Henkens, Bieke. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:425-447.

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2021On salesperson judgment and decision making. (2021). Borgh, Michel ; Lam, Son K. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:5:d:10.1007_s11747-021-00775-1.

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2021Evolving two-generation services to disrupt the intergenerational effects of poverty and promote family well-being. (2021). Upadhyaya, Shikha ; Sims, Marjorie R ; Houston, Rika H ; Blocker, Christopher P. In: Journal of Business Research. RePEc:eee:jbrese:v:125:y:2021:i:c:p:324-335.

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2021To conform or deviate? The effect of resource scarcity on consumer preference for minority-endorsed options. (2021). Zhang, Honghong ; Gong, Xiushuang ; Fan, Yafeng. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:437-446.

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2021Content valuation strategies for digital subscription platforms. (2021). Kandziora, Michael ; Seifert, Rouven ; Kubler, Raoul. In: Journal of Cultural Economics. RePEc:kap:jculte:v:45:y:2021:i:2:d:10.1007_s10824-020-09391-3.

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2021How limited consumption experiences affect word of mouth. (2021). Thomas, Veronica L ; Saenger, Christina. In: Marketing Letters. RePEc:kap:mktlet:v:32:y:2021:i:2:d:10.1007_s11002-021-09561-z.

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2021Tweets to escape: Intercultural differences in consumer expectations and risk behavior during the COVID-19 lockdown in three European countries. (2021). Pizzi, Gabriele ; Devereux, Luke ; Priporas, Constantinos-Vasilios ; Pantano, Eleonora. In: Journal of Business Research. RePEc:eee:jbrese:v:130:y:2021:i:c:p:59-69.

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2021Which are the determinants of green purchase behaviour? A study of Italian consumers. (2021). Pompei, Alessandro ; Nonino, Fabio ; Dangelico, Rosa Maria. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:30:y:2021:i:5:p:2600-2620.

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2021Scarcity signaling in sales promotion: An evolutionary perspective of food choice and weight status. (2021). Peschel, Anne O. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000783.

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2021.

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2021At the boundary: Post-COVID agenda for business and management research in Europe and beyond. (2021). Anker, Thomas Boysen. In: European Management Journal. RePEc:eee:eurman:v:39:y:2021:i:2:p:171-178.

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2021When limited edition packages backfire: The role of emotional value, typicality and need for uniqueness. (2021). Lunardo, Renaud ; Dornyei, Krisztina Rita. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:233-243.

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2021Reimagining the Global South: Consumer welfare and public policy insights from the United States Gulf Coast. (2021). Dadzie, Charlene A. In: Journal of Consumer Affairs. RePEc:bla:jconsa:v:55:y:2021:i:3:p:1178-1199.

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2021Effects of employees’ opportunities to influence in-store music on sales: Evidence from a field experiment. (2021). Daunfeldt, Sven-Olov ; Berg, Christina ; Rudholm, Niklas ; Moradi, Jasmine. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920314247.

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2021The Möbius strip of market spatiality: mobilizing transdisciplinary dialogues between CCT and the marketing mainstream. (2021). Chatzidakis, Andreas ; Coffin, Jack. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:1:d:10.1007_s13162-020-00191-8.

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2021How Do Social Norms Influence Parents’ Food Choices for Their Children? The Role of Social Comparison and Implicit Self-Theories. (2021). Reczek, Rebecca Walker ; Hettich, Alexander S ; Matta, Shashi ; Hogreve, Jens. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:2:p:173-190.

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2021The Impact of Service Employees and Servicescape on Customers’ Perception of Quality Improvement Efforts.. (2021). Leblanc, Gaston ; Nguyen, Nha. In: Athens Journal of Business & Economics. RePEc:ate:journl:ajbev7i2-1.

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2021The clothes that make you eat healthy: The impact of clothes style on food choice. (2021). Chao, Mike Chen-Ho ; Lei, Jing ; Wang, Xiaoyu. In: Journal of Business Research. RePEc:eee:jbrese:v:132:y:2021:i:c:p:787-799.

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2021Not all dieters are the same: Development of the Diet Balancing Scale. (2021). Mandel, Naomi ; Xie, YI ; Gardner, Meryl P. In: Journal of Business Research. RePEc:eee:jbrese:v:133:y:2021:i:c:p:143-157.

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2021Background music tempo effects on food evaluations and purchase intentions. (2021). Borges, Adilson ; Pantoja, Felipe. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002964.

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2021All or Nothing in Sensory Marketing: Must All or Only Some Sensory Attributes Be Congruent With a Product’s Primary Function?. (2021). Binder, Christian ; Peornik, Nina ; Furst, Andreas. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:3:p:439-458.

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2021Does Music Affect Visitors’ Choices for the Management and Conservation of Ecosystem Services?. (2021). de Salvo, Maria ; Notaro, Sandra. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10418-:d:638535.

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2021Channel stickiness in the shopping journey for electronics: Evidence from China and South Korea. (2021). Hong, Jeonghan ; Kim, Yongseob ; Choi, Jeonghye ; Song, Hyeasinn. In: Journal of Business Research. RePEc:eee:jbrese:v:130:y:2021:i:c:p:506-516.

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2021Enhancing subscription-based ecommerce services through gambled price discounts. (2021). Chen, Bo-Hsiang ; Tan, Wee-Kheng. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000916.

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2021The economic worth of loyalty programs: An event study analysis. (2021). Bhattacharya, Abhi ; Faramarzi, Ashkan. In: Journal of Business Research. RePEc:eee:jbrese:v:123:y:2021:i:c:p:313-323.

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2021Synergistic and cannibalization effects in a partnership loyalty program. (2021). Fok, Dennis ; Verhoef, Peter C ; Dorotic, Matilda. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:5:d:10.1007_s11747-020-00759-7.

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2021How push messaging impacts consumer spending and reward redemption in store-loyalty programs. (2021). Gijsbrechts, Els ; Bronnenberg, Bart J. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:4:p:877-899.

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2021Developing firms growth approaches as a multidimensional decision to enhance key stakeholders wellbeing. (2021). Ramachandran, Divya ; Kumar, V. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:402-424.

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2021Social media brand posts and customer engagement. (2021). Wang, Zhan. In: Journal of Brand Management. RePEc:pal:jobman:v:28:y:2021:i:6:d:10.1057_s41262-021-00247-5.

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2021Effects of Home Voice Assistants Autonomy on Instrusiveness and Usefulness: Direct, Indirect, and Moderating Effects of Interactivity. (2021). Perez-Lopez, Raul ; Lucia-Palacios, Laura. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:56:y:2021:i:c:p:41-54.

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2021Behavior of Online Prosumers in Organic Product Market as Determinant of Sustainable Consumption. (2021). Kocot, Maria ; Maciaszczyk, Magdalena. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:3:p:1157-:d:485299.

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2021Promoting User Participation of Shared Mobility in the Sharing Economy: Evidence from Chinese Bike Sharing Services. (2021). Yang, Sung-Byung ; Li, Lin ; Lou, Liguo ; Koh, Joon. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:3:p:1533-:d:491273.

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2021The Driving Path of Customer Sustainable Consumption Behaviors in the Context of the Sharing Economy—Based on the Interaction Effect of Customer Signal, Service Provider Signal, and Platform Signal. (2021). Yu, Xiaoqing ; Wang, Juying . In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:7:p:3826-:d:527252.

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2021Sharing economy versus collaborative consumption: What drives consumers in the new forms of exchange?. (2021). Ramos, Carla ; Minami, Adriana Luri ; Bortoluzzo, Adriana Bruscato. In: Journal of Business Research. RePEc:eee:jbrese:v:128:y:2021:i:c:p:124-137.

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2021From co-consumption to co-production: A systematic review and research synthesis of collaborative consumption practices. (2021). Choi, Tsan-Ming ; Jung, Sojin ; Wei, Xiaoyong. In: Journal of Business Research. RePEc:eee:jbrese:v:129:y:2021:i:c:p:282-294.

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2021Relationships between Final Purchasers and Offerors in the Context of Their Perception by Final Purchasers. (2021). Baruk, Agnieszka Izabela. In: Energies. RePEc:gam:jeners:v:14:y:2021:i:11:p:3271-:d:568335.

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2021Business Model Innovation of IT-Enabled Customer Participating in Value Co-Creation Based on the Affordance Theory: A Case Study. (2021). Chen, Jianbin ; Zhu, YI ; Guo, Yanli. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:10:p:5753-:d:558825.

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2021A Note on Data-driven Actor-differentiation and SDGs 2 and 12: Insights from a Food-sharing App. (2021). Perrat, Bertrand ; Nica-Avram, Georgiana ; Harvey, John ; Goulding, James ; Francu, Elena R ; Lucas, Benjamin. In: Research Policy. RePEc:eee:respol:v:50:y:2021:i:6:s004873332100069x.

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2021Managing service providers in the sharing economy: Insights from Airbnb’s host management. (2021). von Wangenheim, Florian ; von Richthofen, Georg. In: Journal of Business Research. RePEc:eee:jbrese:v:134:y:2021:i:c:p:765-777.

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2021Theoretical dilemmas, conceptual review and perspectives disclosure of the sharing economy: a qualitative analysis. (2021). Teran-Yepez, Eduardo ; Marin-Carrillo, Maria Belen ; Rueda-Lopez, Nuria ; Sanchez-Perez, Manuel. In: Review of Managerial Science. RePEc:spr:rvmgts:v:15:y:2021:i:7:d:10.1007_s11846-020-00418-9.

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2021Luxembourg: Digital Innovation Challenges. (2021). Glumac, Brano. In: MPRA Paper. RePEc:pra:mprapa:110238.

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2021Prosumers’ Needs Satisfied Due to Cooperation with Offerors in the Context of Attitudes toward Such Cooperation. (2021). Baruk, Agnieszka Izabela. In: Energies. RePEc:gam:jeners:v:14:y:2021:i:22:p:7821-:d:685279.

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2021.

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2021Service Value Co-Creation in Digital Platform Business: A Case of Xianyu Idle Trading Platform. (2021). Miao, Jianming ; Yao, GE. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:20:p:11296-:d:655374.

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2021Uncovering the dark side of gamification at work: Impacts on engagement and well-being. (2021). Leclercq, Thomas ; Hammedi, Wafa ; Alkire, Linda ; Poncin, Ingrid. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:256-269.

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2021Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors. (2021). Han, Xiaoyun ; Li, Dongmei. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313631.

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2021How value co-creation and co-destruction unfolds: a longitudinal perspective on dialogic engagement in health services interactions. (2021). Laing, Angus ; Ruyter, KO ; Keeling, Kathleen. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:2:d:10.1007_s11747-020-00737-z.

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2021Effectiveness of loyalty programs. (2021). Bombaij, Nick. In: Other publications TiSEM. RePEc:tiu:tiutis:095c506d-5b5c-4ea3-9b41-ae4b5644bfd9.

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2021Customer relationship management and its impact on innovation: A literature review. (2021). Sendra-Garcia, Javier ; Oltra-Badenes, Raul ; Gil-Gomez, Hermenegildo ; Guerola-Navarro, Vicente. In: Journal of Business Research. RePEc:eee:jbrese:v:129:y:2021:i:c:p:83-87.

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2021Determinants of Fan Engagement in Social Media-Based Brand Communities: A Brand Relationship Quality Perspective. (2021). Koh, Joon ; Jiao, Yongbing ; Lou, Liguo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:11:p:6117-:d:564751.

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2021Vulnerable consumer engagement: How corporate social media can facilitate the replenishment of depleted resources. (2021). Pereira, Vijay ; Chen, Tom ; Viglia, Giampaolo ; Turnbull, Sarah ; Fletcher-Brown, Judith. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:518-529.

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2021Effect of the Social Media Marketing Strategy on Customer Participation Intention in Light of the Mediating Role of Customer Perceived Value. (2021). Hajimohammadi, Mohammad ; Bazrkar, Ardeshir ; Aramoon, Vahid. In: Tržište/Market. RePEc:zag:market:v:33:y:2021:i:1:p:41-58.

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2021Influences of place attachment and social media affordances on online brand community continuance. (2021). Chang, Hsin-Lu ; Wang, Kai. In: Information Systems and e-Business Management. RePEc:spr:infsem:v:19:y:2021:i:2:d:10.1007_s10257-019-00418-7.

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2021Transforming customer brand engagement to co-creation value through participation energy and effort. (2021). Hau, Le Nguyen ; My-Quyen, Mai Thi. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00452-x.

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2021“Alexafying†shoppers: The examination of Amazons captive relationship strategy. (2021). Ramadan, Zahy B. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001764.

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2021Promotion of urban tourism: insights into user engagement on social media. (2021). Bonilla-Quijada, Maria ; Olmo, Josep Lluis ; Tugores-Ques, Juan. In: Information Technology & Tourism. RePEc:spr:infott:v:23:y:2021:i:4:d:10.1007_s40558-021-00213-6.

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2021Promoting Customer Engagement Behavior for Green Brands. (2021). Johnson, Lester W ; Rayne, Daniel ; Leckie, Civilai. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8404-:d:602926.

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2021Alexa, do voice assistants influence consumer brand engagement? – Examining the role of AI powered voice assistants in influencing consumer brand engagement. (2021). Barhorst, Jennifer ; Osei-Frimpong, Kofi ; McLean, Graeme. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:312-328.

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2021Online program engagement and audience size during television ads. (2021). Bleier, Alexander ; Fossen, Beth L. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-021-00769-z.

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2021Social media marketing for businesses: Organic promotions of web-links on Facebook. (2021). Chodak, Grzegorz ; Chawla, Yash. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:49-65.

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2021Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type. (2021). Vijay, Sai T ; Prashar, Sanjeev ; Salagrama, Ramakrishna. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00468-3.

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2021Marketing performance of service firms: Recognizing market sensing capability and customer interaction orientation. (2021). Acheampong, Stephen ; Amofah, Ofosu ; Sarpong, Appiah ; Kankam-Kwarteng, Collins. In: EconStor Open Access Articles and Book Chapters. RePEc:zbw:espost:243091.

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2021Marketing performance of service firms: Recognizing market sensing capability and customer interaction orientation. (2021). Sarpong, Appiah ; Kankam-Kwarteng, Collins ; Acheampong, Stephen ; Amofah, Ofosu. In: Post-Print. RePEc:hal:journl:hal-03376959.

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2021Herding Among Retail Shoppers: the Case of Television Shopping Network. (2021). Hui, Sam ; Chen, Ming ; Wang, Kitty. In: Customer Needs and Solutions. RePEc:spr:custns:v:8:y:2021:i:1:d:10.1007_s40547-020-00111-8.

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2021When the technology abandonment intentions remitted: the case of herd behavior. (2021). Darban, Mehdi ; Koksal, Ahmet ; Kim, Minsun. In: Information Technology and Management. RePEc:spr:infotm:v:22:y:2021:i:3:d:10.1007_s10799-021-00329-5.

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2021How to gain from international R&D alliances? A mutual dependence logic. (2021). Deng, Ping ; Liu, Yang ; Wu, Bing ; Ying, Ying ; Wei, Jiang. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:800-815.

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2021The cloud and its silver lining: negative and positive spillovers from automotive recalls. (2021). Srinivasan, Raji ; Giannetti, Verdiana. In: Marketing Letters. RePEc:kap:mktlet:v:32:y:2021:i:4:d:10.1007_s11002-021-09568-6.

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2021Subscription and casual customers’ differential sensitivity to meteorological characteristics. (2021). Sinha, Rajesh Kumar. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921002290.

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2021The effects of brand prominence and narrative features on crowdfunding success for entrepreneurial aftermarket enterprises. (2021). Badrinarayanan, Vishag ; Moradi, Masoud. In: Journal of Business Research. RePEc:eee:jbrese:v:124:y:2021:i:c:p:286-298.

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2021Communicating crowdfunding campaigns: How message strategy, vivid media use and product type influence campaign success. (2021). Tafesse, Wondwesen. In: Journal of Business Research. RePEc:eee:jbrese:v:127:y:2021:i:c:p:252-263.

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2021Confidence is good; too much, not so much: Exploring the effects on reward-based crowdfunding success. (2021). Moy, Naomi ; Torgler, Benno ; Schaffner, Markus ; Mathmann, Frank ; Chan, Ho Fai. In: CREMA Working Paper Series. RePEc:cra:wpaper:2021-18.

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2021What leads to value co-creation in reward-based crowdfunding? A person-environment fit perspective. (2021). Zhang, Wenping ; Hua, Ying ; Cheng, Xusen ; Su, Linlin. In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:149:y:2021:i:c:s1366554521000715.

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2021Extending B2B brands into the B2C market: Whether, when, and how brands should emphasize B2B industry background. (2021). Ke, Nianman ; Feng, Wenting ; Ding, YI ; Zhou, Zhimin. In: Journal of Business Research. RePEc:eee:jbrese:v:130:y:2021:i:c:p:364-375.

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2021Customer engagement in online social crowdfunding: The influence of storytelling technique on donation performance. (2021). Nita, Arfenia ; Windasari, Nila Armelia ; Robiady, Nurlita Devian. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:38:y:2021:i:2:p:492-500.

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2021Development of decision making based on internal and external information: A hierarchical Bayesian approach. (2021). Olthof, Maria C ; de Vent, Nathalie ; Dekkers, Tycho J ; Schaaf, Jessica V ; Agelink, Joost A ; Zadelaar, Jacqueline N ; Huizenga, Hilde M. In: Judgment and Decision Making. RePEc:jdm:journl:v:16:y:2021:i:6:p:1413-1438.

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2021The effect of smart and connected products on consumer brand choice concentration. (2021). Xu, Qian ; Liang, Yongheng ; Jin, Liyin. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:163-172.

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2021Building digital incentives for digital customer orientation in platform ecosystems. (2021). Zhang, Qingqiang ; Sun, Xinbo. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:555-566.

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2021A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change. (2021). Marz, David ; Bohnsack, Rene ; Hanelt, Andre ; Marante, Claudia Antunes. In: Journal of Management Studies. RePEc:bla:jomstd:v:58:y:2021:i:5:p:1159-1197.

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2021Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading?. (2021). Yap, Sheau-Fen ; Lim, Weng Marc ; Makkar, Marian. In: Journal of Business Research. RePEc:eee:jbrese:v:122:y:2021:i:c:p:534-566.

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2021The dynamic nature of marketing constructs. (2021). Eisend, Martin ; Bergkvist, Lars. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:3:d:10.1007_s11747-020-00756-w.

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2021Social Media Marketing as a Branding Strategy in Extraordinary Times: Lessons from the COVID-19 Pandemic. (2021). Constantinides, Efthymios ; Herrando, Carolina ; Dubbelink, Sanne Ichelle. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10310-:d:636046.

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2021What Should Be Focused on When Digital Transformation Hits Industries? Literature Review of Business Management Adaptability. (2021). Agyemang, Daniel Yamoah ; Fong, Patrick Sik-Wah ; Zhang, YI. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:23:p:13447-:d:695313.

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2021Examining consumer complaints from an on-demand service platform. (2021). Huang, Liujia ; Tong, Tingting ; Xu, Xun ; Yan, Nina. In: International Journal of Production Economics. RePEc:eee:proeco:v:237:y:2021:i:c:s0925527321001298.

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2021Linguistic elements of conversational human voice in online brand communication: Manipulations and perceptions. (2021). van Hooijdonk, Charlotte ; Tsaousi, Christina ; Liebrecht, Christine. In: Journal of Business Research. RePEc:eee:jbrese:v:132:y:2021:i:c:p:124-135.

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2021How may I help you? Driving brand engagement through the warmth of an initial chatbot message. (2021). Romero, Marisabel ; Kull, Alexander J ; Monahan, Lisa. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:840-850.

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2021Using Speech Acts to Elicit Positive Emotions for Complainants on Social Media. (2021). Monu, Kafui ; Argyris, Young Anna ; Yin, Zhaozheng ; Wang, Zuhui ; Zhou, Yilu ; Kim, Yongsuk. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:55:y:2021:i:c:p:67-80.

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Recent citations
Recent citations received in 2021

YearCiting document
2021Examining investor reactions to appointments of Black top management executives and CEOs. (2021). Stapleton, Andrew ; Feizabadi, Javad ; Novicevic, Millorad ; Gligor, David M. In: Strategic Management Journal. RePEc:bla:stratm:v:42:y:2021:i:10:p:1939-1959.

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2021Education, dietary intakes and exercise. (2021). von Hinke, Stephanie. In: Bristol Economics Discussion Papers. RePEc:bri:uobdis:21/748.

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2021Developing brand identities for international new ventures under uncertainty: Decision-making logics and psychic distance. (2021). Kontkanen, Minnie ; Gabrielsson, Peter ; Kusi, Samuel Yaw. In: International Business Review. RePEc:eee:iburev:v:30:y:2021:i:6:s0969593121000743.

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2021What consumers actually know: The role of objective nutrition knowledge in processing stop sign and traffic light front-of-pack nutrition labels. (2021). Netemeyer, Richard ; Andrews, Craig J ; Kees, Jeremy ; Burton, Scot. In: Journal of Business Research. RePEc:eee:jbrese:v:128:y:2021:i:c:p:140-155.

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2021Game changing innovation or bad beat? How sports betting can reduce fan engagement. (2021). Houghton, David M ; Loveland, Katherine E ; Blank, Ashley Stadler. In: Journal of Business Research. RePEc:eee:jbrese:v:134:y:2021:i:c:p:365-374.

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2021Influence of human versus AI recommenders: The roles of product type and cognitive processes. (2021). Peluso, Alessandro M ; Wien, Anders Hauge. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:13-27.

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2021The compensatory influences of country stereotypes and the global/local nature of brands: An extended framework. (2021). Makri, Katerina ; Halkias, Georgios ; Bourdin, David. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:28-38.

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2021Cute brand logo enhances favorable brand attitude: The moderating role of hope. (2021). Paramita, Widya ; Septianto, Felix. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003003.

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2021AI-chatbots on the services frontline addressing the challenges and opportunities of agency. (2021). de Ruyter, KO ; Keeling, Debbie Isobel ; Yu, Ting ; Chong, Terrence. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003015.

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2021.

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2021.

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2021Effects of COVID-19 on Variations of Taxpayers in Tourism-Reliant Regions: The Case of the Mexican Caribbean. (2021). Lagunas-Puls, Sergio ; Cruz-Milan, Oliver. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:12:p:578-:d:693423.

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2021Empowering Financial Education by Banks—Social Media as a Modern Channel. (2021). Wiktorowicz, Justyna ; Kuchciak, Iwa. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:3:p:118-:d:515653.

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2021.

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2021Consolidating Unorganised Retail Businesses through Digital Platforms: Implications for Achieving the UN Sustainable Development Goals. (2021). Wood, Jacob ; Mukherjee, Malobi. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:12031-:d:669263.

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2021Business Model of Sustainable Robo-Advisors: Empirical Insights for Practical Implementation. (2021). Svoboda, Martin ; Klingenberger, Lars ; Au, Cam-Duc ; Frere, Eric . In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:23:p:13009-:d:686815.

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2021Are People Willing to Pay for Reduced Inequality?. (2021). Lloyd, Thomas ; Hill, Brian. In: Working Papers. RePEc:hal:wpaper:hal-03503995.

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2021The overarching role of international marketing: Relevance and centrality in research and practice. (2021). Tomas, G ; Katsikeas, Constantine S ; Samiee, Saeed. In: Journal of International Business Studies. RePEc:pal:jintbs:v:52:y:2021:i:8:d:10.1057_s41267-021-00433-2.

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2021Brands as personal narratives: learning from user–YouTube–brand interactions. (2021). Jassawalla, Avan R ; Sashittal, Hemant C. In: Journal of Brand Management. RePEc:pal:jobman:v:28:y:2021:i:6:d:10.1057_s41262-021-00248-4.

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2021Strategies for attracting foreign authors to a new journal. (2021). Ostapenko, Roman I. In: Economic Consultant. RePEc:ris:statec:0096.

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2021Choice, Purchase Decision and Post-Purchase Dissonance: The Social Media Perspective. (2021). Mensah, Gilbert ; Masope-Crabbe, Judith Aku ; Dankwah, Justice Boateng. In: Information Management and Business Review. RePEc:rnd:arimbr:v:13:y:2021:i:3:p:1-13.

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2021Analyzing of User Attitudes Toward Intention to Use Social Media for Learning. (2021). Issa, Md Abu ; Rahman, Muhammad Khalilur ; Yuan, Deli ; Akter, Shaharin ; Hossain, Mohammad Mainul ; Rahaman, Md Atikur. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211060784.

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2021The methodologies of the marketing literature: mechanics, uses and craft. (2021). Key, Thomas Martin ; Clark, Terry. In: AMS Review. RePEc:spr:amsrev:v:11:y:2021:i:3:d:10.1007_s13162-021-00210-2.

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2021Innovation in the digital economy: a broader view of its scope, antecedents, and consequences. (2021). Schreier, Martin ; Sorescu, Alina. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-021-00793-z.

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2021Online - education on YouTube before and after COVID 19. An example study on “Fun Science Romania”. (2021). Paul, Marinescu ; Marian, Necula ; Cristina, Veith ; Mihaela, Stoica Andreea. In: Proceedings of the International Conference on Business Excellence. RePEc:vrs:poicbe:v:15:y:2021:i:1:p:364-376:n:50.

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2021Perceived Private Label Authenticity: A Two-Study Analysis. (2021). Komarac, Tanja ; Dosen, Durdana Ozretic ; Horvat, Sandra. In: Tržište/Market. RePEc:zag:market:v:33:y:2021:i:si:p:47-66.

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Recent citations received in 2020

YearCiting document
2020Enhancing Organizational Performance through Social Media use and Knowledge Management. (2020). Batool, Farkhandah ; Sheikh, Nadeem Ahmed. In: IBT Journal of Business Studies (JBS). RePEc:aib:ibtjbs:v:16:y:2020:i:1:p:16-13.

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2020Enhancing Organizational Performance through Social Media use and Knowledge Management. (2020). Batool, Farkhandah ; Sheikh, Nadeem Ahmed. In: IBT Journal of Business Studies (JBS). RePEc:aib:ibtjbs:v:16:y:2020:i:1:p:193-210.

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2020THE ROLE OF SOCIAL MEDIA IN PORTUGUESE SMEs. (2020). Santos, Jose Duarte ; Soares, Hugo ; Silva, Elisabete ; Almeida, Fernando. In: Management and Marketing Journal. RePEc:aio:manmar:v:xviii:y:2020:i:2:p:99-116.

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2020INDUSTRIAL (B2B) MARKETING OF GLASS COMPANIES: MOBILE APPLICATIONS AS A SALES PROMOTION TOOL. (2020). Koldyshev, Maxim. In: Three Seas Economic Journal. RePEc:bal:3seasj:2661-5150:2020:1:3:8.

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2020El efecto del boca a boca electrónico en el interés de compra de los consumidores. (2020). Januarko, Moehammad Unggul ; Ruswanti, Endang ; Izudin, Amar Nuriman. In: Revista CEA. RePEc:col:000549:019255.

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2020Augmented reality marketing: A technology-enabled approach to situated customer experience. (2020). de Ruyter, KO ; Mahr, Dominik ; Keeling, Debbie Isobel ; Hilken, Tim ; Heller, Jonas ; Chylinski, Mathew. In: Australasian marketing journal. RePEc:eee:aumajo:v:28:y:2020:i:4:p:374-384.

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2020The impact of social media usage and lifestyle habits on academic achievement: Insights from a developing country context. (2020). Bou-Hamad, Imad. In: Children and Youth Services Review. RePEc:eee:cysrev:v:118:y:2020:i:c:s0190740920311713.

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2020The art of writing literature review: What do we know and what do we need to know?. (2020). Criado, Alex Rialp ; Paul, Justin. In: International Business Review. RePEc:eee:iburev:v:29:y:2020:i:4:s0969593120300585.

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2020Virtual and augmented reality: Advancing research in consumer marketing. (2020). Bigne, Enrique ; Wedel, Michel ; Zhang, Jie. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:37:y:2020:i:3:p:443-465.

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2020The playground effect: How augmented reality drives creative customer engagement. (2020). de Ruyter, KO ; Keeling, Debbie Isobel ; Heller, Jonas ; Mahr, Dominik ; Chylinski, Mathew ; Hilken, Tim ; Jessen, Alexander. In: Journal of Business Research. RePEc:eee:jbrese:v:116:y:2020:i:c:p:85-98.

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2020Building dynamic service analytics capabilities for the digital marketplace. (2020). Shams, Riad ; Hani, Umme ; Motamarri, Saradhi ; Akter, Shahriar ; Shen, Kathy Ning ; Babu, Mujahid Mohiuddin ; Fernando, Mario. In: Journal of Business Research. RePEc:eee:jbrese:v:118:y:2020:i:c:p:177-188.

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2020Rising with the machines: A sociotechnical framework for bringing artificial intelligence into the organization. (2020). Fox, Alexa K ; Mukherjee, Debmalya ; Makarius, Erin E. In: Journal of Business Research. RePEc:eee:jbrese:v:120:y:2020:i:c:p:262-273.

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2020Digital Analytics: Modeling for Insights and New Methods. (2020). Potapov, Dmitriy ; Bijmolt, Tammo ; Kumar, V ; Leszkiewicz, Agata ; Gupta, Shaphali. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:26-43.

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2020Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings. (2020). Scott, Maura L ; Roggeveen, Anne L ; Mende, Martin ; Kroschke, Mirja ; Grewal, Dhruv. In: Journal of Interactive Marketing. RePEc:eee:joinma:v:51:y:2020:i:c:p:9-25.

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2020Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis. (2020). Pizzi, Gabriele ; Pantano, Eleonora. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:55:y:2020:i:c:s0969698919311865.

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2020The phenomenon of purchasing second-hand products by the BOP consumers. (2020). Paul, Justin ; Datta, Biplab ; Mukherjee, Srabanti. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698919311786.

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2020Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences. (2020). Villasante-Arellano, Ana Josefina ; Castillo-Villar, Fernando Rey. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s096969891931567x.

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2020Analysis of the adoption of customer facing InStore technologies in retail SMEs. (2020). Rodrigo-Moya, Beatriz ; Navo-Marco, Julio ; Lorente-Martnez, Javier. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920300643.

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2020Exploring consumers’ subjective shopping experiences in directly operated luxury brand stores. (2020). Taishoff, Marika ; Mhlbacher, Hans ; Kauppinen-Risnen, Hannele. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920312595.

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2020Understanding Retail Experiences and Customer Journey Management. (2020). Roggeveen, Anne L ; Grewal, Dhruv. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:3-8.

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2020Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth. (2020). Viglia, Giampaolo ; Vannucci, Virginia ; Mazzoli, Valentina ; Grazzini, Laura ; Acuti, Diletta ; Donvito, Raffaele ; Aiello, Gaetano. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:4:p:490-506.

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2020The personalization–privacy paradox in the attention economy. (2020). Cloarec, Julien. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:161:y:2020:i:c:s0040162520311252.

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2020How Nostalgia Affects Brand Equity? Consumers’ Attitudes Towards Nostalgic Generational and Transgenerational Brands. (2020). Grebosz-Krawczyk, Magdalena. In: European Research Studies Journal. RePEc:ers:journl:v:xxiii:y:2020:i:4:p:1019-1034.

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2020Technological Capabilities, Open Innovation, and Eco-Innovation: Dynamic Capabilities to Increase Corporate Performance of SMEs. (2020). Castillo-Vergara, Mauricio ; Valdez-Juarez, Luis Enrique. In: JOItmC. RePEc:gam:joitmc:v:7:y:2020:i:1:p:8-:d:472676.

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2020Co-Creative Action Research Experiments—A Careful Method for Causal Inference and Societal Impact. (2020). Loots, Ellen ; Coreynen, Wim ; Cannaerts, Nele ; van Witteloostuijn, Arjen ; Vanderstraeten, Johanna ; Slabbinck, Hendrik ; van Hugten, Joeri ; el Hejazi, Zainab Noor. In: Social Sciences. RePEc:gam:jscscx:v:9:y:2020:i:10:p:171-:d:421452.

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2020Mobile Apps Use and WOM in the Food Delivery Sector: The Role of Planned Behavior, Perceived Security and Customer Lifestyle Compatibility. (2020). Perez-Rueda, Alfredo ; Flavian, Marta ; Belanche, Daniel. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:10:p:4275-:d:361835.

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2020Examining the Role of Local Products in Rural Development in the Light of Consumer Preferences—Results of a Consumer Survey from Hungary. (2020). Szcs, Antonia ; Ruszkai, Csaba ; Kiss, Konrad ; Koncz, Gabor. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:13:p:5473-:d:381408.

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2020Social Media and IOT Wearables in Developing Marketing Strategies. Do SMEs Differ From Large Enterprises?. (2020). Georgescu, Bogdan ; Bucur, Mihaela ; Maiorescu, Irina ; Zgur, Ion Daniel ; Strat, Vasile Alecsandru ; Moise, Daniel. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7292-:d:409504.

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2020Click to Buy: The Impact of Retail Credit on Over-Consumption in the Online Environment. (2020). McNeill, Lisa ; Ah, Lauren. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7322-:d:409960.

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2020Does the Effect of Customer Experience on Customer Satisfaction Create a Sustainable Competitive Advantage? A Comparative Study of Different Shopping Situations. (2020). Wu, Tung-Ju ; Guo, Jia-Ning ; Pei, Xue-Liang ; Yeh, Shang-Pao ; Zhou, Wen-Xin. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7436-:d:411458.

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2020How Can Rural Tourism Be Sustainable? A Systematic Review. (2020). Alarcon, Silverio ; An, Wookhyun. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7758-:d:416125.

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2020Exploring the Affective Level in Adolescents in Relation to Advertising with a Selected Emotional Appeal. (2020). Valaskova, Katarina ; Krizanova, Anna ; Vrtana, David ; Skorvagova, Eva. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:19:p:8287-:d:425060.

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2020An Approach towards Investigating Factors Affecting Intention to Book a Hotel Room through Social Media. (2020). Karavasilis, George ; Argyropoulou, Maria ; Theocharidis, Anastasios-Ioannis ; Kehris, Evangelos ; Vrana, Vasiliki. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:21:p:8973-:d:436543.

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2020Analysing Consumer Preferences, Characteristics, and Behaviour to Identify Energy-Efficient Consumers. (2020). Zori, Jelena ; Hrovatin, Nevenka ; Dolak, Janez. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:23:p:9870-:d:451054.

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2020Cooperation between Final Purchasers and Offerors in the Online and Offline Environments vs. the Benefits Derived by Active Purchasers. (2020). Grzesiak, Mateusz ; Baruk, Agnieszka Izabela. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:24:p:10462-:d:462038.

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2020How Does Retail Engage Consumers in Sustainable Consumption? A Systematic Literature Review. (2020). BALAN, CARMEN ; Blan, Carmen. In: Sustainability. RePEc:gam:jsusta:v:13:y:2020:i:1:p:96-:d:467507.

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2020Effects of front-of-pack labels on the nutritional quality of supermarket food purchases: evidence from a large-scale randomized controlled trial. (2020). Combris, Pierre ; Bertail, Patrice ; Bonnet, Celine ; Allais, Oliver ; Albuquerque, Paulo ; Dubois, Pierre ; Chandon, Pierre ; Ruffieux, Bernard ; Rigal, Nathalie ; Lahlou, Saadi. In: Post-Print. RePEc:hal:journl:hal-02562456.

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2020How can machine learning aid behavioral marketing research?. (2020). Goldfarb, Avi ; dzyabura, daria ; Uetake, Kosuke ; Hagen, Linda ; Zhu, Ying ; Wright, James R ; Wang, Yanwen ; Sudhir, K ; Liu, Liu ; Etkin, Jordan ; Bollinger, Bryan ; Yang, Nathan. In: Marketing Letters. RePEc:kap:mktlet:v:31:y:2020:i:4:d:10.1007_s11002-020-09535-7.

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2020DETERMINANTS OF CUSTOMER LOYALTY TO MOBILE PHONE BRANDS. (2020). Adekunle, Simon Ayo ; Odia, Edith Onowe. In: Oradea Journal of Business and Economics. RePEc:ora:jrojbe:v:5:y:2020:i:special:p:44-54.

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2020Corporate brand value and cash holdings. (2020). , Ramesh ; Hanssens, Dominique M ; Bharadwaj, Neeraj . In: Journal of Brand Management. RePEc:pal:jobman:v:27:y:2020:i:4:d:10.1057_s41262-020-00188-5.

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2020Can self-referencing exacerbate punishing behavior toward corporate brand transgressors?. (2020). Karaosmanoglu, Elif ; Isiksal, Didem Gamze. In: Journal of Brand Management. RePEc:pal:jobman:v:27:y:2020:i:6:d:10.1057_s41262-020-00204-8.

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2020Critical factors influencing the adoption of digital marketing devices by service-oriented micro-businesses in Nigeria: A thematic analysis approach. (2020). Bello, Adenike O ; Okike, Clinton K ; Eze, Sunday C. In: Palgrave Communications. RePEc:pal:palcom:v:7:y:2020:i:1:d:10.1057_s41599-020-00580-1.

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2020Designing conceptual articles: four approaches. (2020). Jaakkola, Elina. In: AMS Review. RePEc:spr:amsrev:v:10:y:2020:i:1:d:10.1007_s13162-020-00161-0.

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2020Conceptual review papers: revisiting existing research to develop and refine theory. (2020). Hulland, John. In: AMS Review. RePEc:spr:amsrev:v:10:y:2020:i:1:d:10.1007_s13162-020-00168-7.

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2020The changing role of marketing: transformed propositions, processes and partnerships. (2020). Moser, Ted ; Storbacka, Kaj. In: AMS Review. RePEc:spr:amsrev:v:10:y:2020:i:3:d:10.1007_s13162-020-00179-4.

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2020The digital transformation of the healthcare industry: exploring the rise of emerging platform ecosystems and their influence on the role of patients. (2020). Krcmar, Helmut ; Clemons, Eric K ; Riasanow, Tobias ; Hermes, Sebastian ; Bohm, Markus. In: Business Research. RePEc:spr:busres:v:13:y:2020:i:3:d:10.1007_s40685-020-00125-x.

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Recent citations received in 2019

YearCiting document
2019Technology Perspectives and Innovative Scenarios Applied in the Amazon Region. (2019). Paladino, Angela ; Dholakia, Ruby Roy ; Canado, Airton Cardoso ; de Muylder, Cristiana Fernandes ; Montero, Emilio Jose. In: RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration). RePEc:abg:anprac:v:23:y:2019:i:5:1356.

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2019Pricing in consumer digital markets: A dynamic framework. (2019). Frow, Pennie ; Payne, Adrian ; Reisman, Richard. In: Australasian marketing journal. RePEc:eee:aumajo:v:27:y:2019:i:3:p:139-148.

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2019Are you still online or are you already mobile? – Predicting the path to successful conversions across different devices. (2019). Brock, Christian ; Kaatz, Christopher ; Figura, Lilli. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:50:y:2019:i:c:p:10-21.

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2019Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences. (2019). Hollebeek, Linda D ; Ul, Jamid ; Rasool, Aaleya ; Khan, Imran ; Rahman, Zillur. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:50:y:2019:i:c:p:277-285.

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2019The Way the Wind Blows: Direction of Airflow Energizes Consumers and Fuels Creative Engagement. (2019). Izadi, Anoosha ; Patrick, Vanessa M ; Rudd, Melanie. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:4:p:143-157.

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2019Feel the Music! Exploring the Cross-modal Correspondence between Music and Haptic Perceptions of Softness. (2019). Imschloss, Monika ; Kuehnl, Christina. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:4:p:158-169.

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2019Touching the Untouchable: Exploring Multi-Sensory Augmented Reality in the Context of Online Retailing. (2019). Heller, Jonas ; Keeling, Debbie I ; Mahr, Dominik ; de Ruyter, KO ; Chylinski, Mathew. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:4:p:219-234.

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2019Examining Drivers of Brand Community Engagement: The Moderation of Product, Brand and Consumer Characteristics. (2019). Zheng, Shiyong ; Liao, Junyun ; Wang, Jintang. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:17:p:4672-:d:261578.

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2019Researching marketing capabilities: reflections from academia. (2019). Morgan, Neil A. In: AMS Review. RePEc:spr:amsrev:v:9:y:2019:i:3:d:10.1007_s13162-019-00158-4.

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2019Theoretical underpinnings of research in strategic marketing: a commentary. (2019). Varadarajan, Rajan. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-018-0612-7.

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2019Consumer journeys: developing consumer-based strategy. (2019). Price, Linda L ; Hamilton, Rebecca. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:2:d:10.1007_s11747-019-00636-y.

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2019New vistas for marketing strategy: digital, data-rich, and developing market (D3) environments. (2019). Fang, Eric ; Sridhar, Shrihari. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:47:y:2019:i:6:d:10.1007_s11747-019-00698-y.

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Recent citations received in 2018

YearCiting document
2018How to brand your private labels. (2018). Geyskens, Inge ; de Jong, Koen ; Dekimpe, Marnik G ; Keller, Kristopher O. In: Business Horizons. RePEc:eee:bushor:v:61:y:2018:i:3:p:487-496.

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2018Are loyalty program members really engaged? Measuring customer engagement with loyalty programs. (2018). Bruneau, Virginie ; Zidda, Pietro ; Swaen, Valerie. In: Journal of Business Research. RePEc:eee:jbrese:v:91:y:2018:i:c:p:144-158.

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2018Strategic customer engagement marketing: A decision making framework. (2018). Alvarez-Milan, Agarzelim ; Hinsch, Christian ; Rauschnabel, Philipp A ; Felix, Reto . In: Journal of Business Research. RePEc:eee:jbrese:v:92:y:2018:i:c:p:61-70.

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2018Emerging trends in qualitative research. A focus on Social Media. (2018). Tuan, Annamaria ; Grandi, Sebastiano. In: MERCATI & COMPETITIVIT?. RePEc:fan:mcmcmc:v:html10.3280/mc2018-004002.

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2018Organizational Performance and Sustainability: Exploring the Roles of IT Capabilities and Knowledge Management Capabilities. (2018). Malik, Aneela ; Shakir, Awais M ; Akram, Shakaib M ; Aljarallah, Amer M. In: Sustainability. RePEc:gam:jsusta:v:10:y:2018:i:10:p:3816-:d:177353.

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2018The effect of traditionally marginalized groups in advertising on consumer response. (2018). Yang, Linyun W ; Stuart, Jennifer Ames ; Ruggs, Enrica N. In: Marketing Letters. RePEc:kap:mktlet:v:29:y:2018:i:3:d:10.1007_s11002-018-9468-3.

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2018
2018Marketing’s identity crisis: it’s complicated. (2018). Ferrell, O C. In: AMS Review. RePEc:spr:amsrev:v:8:y:2018:i:1:d:10.1007_s13162-018-0114-2.

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2018Review articles: purpose, process, and structure. (2018). Hulland, John ; Houston, Mark B ; Palmatier, Robert W. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0563-4.

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2018The value of empirical generalizations in marketing. (2018). Hanssens, Dominique M. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:1:d:10.1007_s11747-017-0567-0.

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2018Debates and assumptions about motion picture performance: a meta-analysis. (2018). Hadida, Allegre L ; Legoux, Renaud ; Carrillat, Franois A. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:2:d:10.1007_s11747-017-0561-6.

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2018Making emerging phenomena a research priority. (2018). Yadav, Manjit S. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:3:d:10.1007_s11747-017-0575-0.

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2018Building and leveraging sports brands: evidence from 50 years of German professional soccer. (2018). Hammerschmidt, Maik ; Heerde, Harald J ; Hattula, Stefan ; Wetzel, Hauke A. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:4:d:10.1007_s11747-018-0580-y.

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2018Unstructured data in marketing. (2018). Marinova, Detelina ; Balducci, Bitty. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:4:d:10.1007_s11747-018-0581-x.

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2018Online group influence and digital product consumption. (2018). Tan, Yong ; Qi, Jiayin ; Thomas, Ellen ; Mu, Jifeng. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:5:d:10.1007_s11747-018-0578-5.

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2018How the frequency and amount of corporate donations affect consumer perception and behavioral responses. (2018). He, Yanqun ; Jin, Liyin. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:6:d:10.1007_s11747-018-0584-7.

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2018The emotional review–reward effect: how do reviews increase impulsivity?. (2018). Mahr, Dominik ; Aguirre, Elizabeth ; Grewal, Dhruv ; Motyka, Scott ; Wetzels, Martin ; Ruyter, KO. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:6:d:10.1007_s11747-018-0585-6.

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2018Advancing marketing strategy research. (2018). Palmatier, Robert W. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:46:y:2018:i:6:d:10.1007_s11747-018-0595-4.

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