Werner Kunz : Citation Profile

Humboldt-Universität Berlin

5

H index

4

i10 index

174

Citations

RESEARCH PRODUCTION:

9

Articles

2

Papers

2

Chapters

RESEARCH ACTIVITY:

   18 years (2007 - 2025). See details.
   Cites by year: 9
   Journals where Werner Kunz has often published
   Relations with other researchers
   Recent citing documents: 35.    Total self citations: 1 (0.57 %)

MORE DETAILS IN:
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   Permalink: http://citec.repec.org/pku124
   Updated: 2026-09-26    RAS profile: 2026-07-16    
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Relations with other researchers

Works with:

Authors registered in RePEc who have co-authored more than one work in the last five years with Werner Kunz.

Is cited by:

Kumar, Satish (3)

Martínez-Ruiz, María Pilar (2)

Andreassen, Tor (2)

Van Riel, Allard (1)

Javier, Sánchez-García (1)

METAXAS, THEODORE (1)

Demoulin, Nathalie (1)

Torrent-Sellens, Joan (1)

Pelau, Corina (1)

zhao, xiande (1)

Kumar, Satish (1)

Cites to:

Dolton, Peter (1)

van der Klaauw, Wilbert (1)

Baldwin, Marjorie (1)

Ivanov, Stanislav (1)

Darby, Michael (1)

Ghose, Anindya (1)

Frey, Carl Benedikt (1)

Cai, Zongwu (1)

Atuahene-Gima, Kwaku (1)

Wright, Julian (1)

CAI, ZONGWU (1)

Main data

Where Werner Kunz has published?

Journals with more than one article published# docs
Journal of Business Research5

Recent works citing Werner Kunz (2025 and 2024)

YearTitle of citing document
2025The Role of User Behavior as a Mediator of Personalized Digital Marketing and Trust on Customer Satisfaction: A Case of Indonesian Local Products. (2025). Mohd, Mohd Fazli ; Suhadi, Elena ; Suprapto, Budi. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:9:y:2025:i:28:p:315-325.

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2025The Negative Effects of Tipping Suggestions From Non‐Human Agents: Consumer Dislike of Manipulative Intent Perceptions. (2025). Cabano, Frank G ; Minton, Elizabeth A ; Attari, Amin. In: Journal of Consumer Affairs. RePEc:bla:jconsa:v:59:y:2025:i:1:n:e12615.

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2024AI-based chatbots in customer service and their effects on user compliance. (2024). Wessel, Michael ; Adam, Martin ; Benlian, Alexander. In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL). RePEc:dar:wpaper:144613.

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2025Ethical Considerations in Customer–Robot Service Interactions: Scoping Review, Network Analysis, and Future Research Agenda. (2025). Stock-Homburg, Ruth Maria ; Kegel, Mona Mareen. In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL). RePEc:dar:wpaper:155788.

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2024Consumer decision journey: Mapping with real-time longitudinal online and offline touchpoint data. (2024). Gonalves, Helena Martins ; Santos, Susana. In: European Management Journal. RePEc:eee:eurman:v:42:y:2024:i:3:p:397-413.

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2025The color gradation effect: How boundlessness shapes brand attribute judgments. (2025). Liu, Maggie Wenjing ; Hung, Iris ; Wei, Chuang. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:42:y:2025:i:4:p:1343-1358.

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2024Personalized touchpoints and customer experience: A conceptual synthesis. (2024). Weippert, Marco ; Weidig, Jakob ; Kuehnl, Christina. In: Journal of Business Research. RePEc:eee:jbrese:v:177:y:2024:i:c:s0148296324001450.

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2024Unveiling the web of interactions: Analyzing dynamic customer engagements across multiple websites. (2024). Kannan, P K ; Lim, Hyungsoo ; Kim, Chul. In: Journal of Business Research. RePEc:eee:jbrese:v:183:y:2024:i:c:s0148296324003400.

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2024The role of psychological distance and construal level in explaining the effectiveness of human-like vs. cartoon-like virtual influencers. (2024). Groeppel-Klein, Andrea ; Franke, Claudia. In: Journal of Business Research. RePEc:eee:jbrese:v:185:y:2024:i:c:s014829632400420x.

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2024Standing out or fitting in? How perceived autonomy affects virtual influencer marketing outcomes. (2024). Huang, LI ; Zhang, LU ; Miao, Murong ; Zheng, Xiaoyun. In: Journal of Business Research. RePEc:eee:jbrese:v:185:y:2024:i:c:s0148296324004211.

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2025Do all stars shine the same? Investigating the nonlinear effects of user and critic reviews on video game sales. (2025). Weiger, Welf H ; Heidenreich, Sven ; Kraemer, Tobias. In: Journal of Business Research. RePEc:eee:jbrese:v:188:y:2025:i:c:s0148296324005381.

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2025How perceived stakeholder orientations affect consumers’ perceived firm innovativeness across nations. (2025). Jacobs, Nele ; Swoboda, Bernhard. In: Journal of Business Research. RePEc:eee:jbrese:v:189:y:2025:i:c:s0148296324006295.

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2025From diversity to distinction: Exploring the role of diversity and inclusion related to consumer perceptions of company innovativeness and attractiveness. (2025). Peschel, Anne Odile ; Frank, Darius-Aurel ; Jacobsen, Lina Fogt ; Sndergaard, Helle Alsted. In: Journal of Business Research. RePEc:eee:jbrese:v:189:y:2025:i:c:s0148296325000074.

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2025Evolution of service robots in marketing: A relational framework and future research agenda. (2025). van Doorn, Jenny ; Odekerken-Schrder, Gaby ; Mahr, Dominik. In: Journal of Business Research. RePEc:eee:jbrese:v:192:y:2025:i:c:s014829632500027x.

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2025Service marketing mix and customer engagement: A meta-analysis. (2025). Shainesh, G ; Ranjan, Kumar Rakesh ; Rohit, Sudeep. In: Journal of Business Research. RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325001869.

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2025Creating human-technology synergies at the organizational frontlines. (2025). Subramony, Mahesh ; Field, Joy M ; Danatzis, Ilias. In: Journal of Business Research. RePEc:eee:jbrese:v:200:y:2025:i:c:s0148296325003856.

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2026A meta-analytic model of the influence of customer mistreatment on employees’ work outcomes. (2026). Zhang, YI ; Zhao, Xinyuan ; Yang, Huan ; Tan, Hongjuan ; Mattila, Anna S. In: Journal of Business Research. RePEc:eee:jbrese:v:206:y:2026:i:c:s0148296325007830.

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2025A path from multichannel customer data to real-time personalization: Predicting customers€™ psychological traits through machine learning. (2025). Blaomker, Jan ; Albrecht, Carmen-Maria. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925001286.

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2026Does sustainability knowledge deepen emotional bonds? A study of creative branding in social commerce. (2026). Duong, Nam Tien. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:89:y:2026:i:pa:s0969698925003571.

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2026Served by a cyborg: insights into how human enhancement technologies impact consumer response to frontline employees. (2026). Grewal, Dhruv ; Roggeveen, Anne L ; Scott, Maura L ; Mende, Martin ; Hess, Nicole J. In: Journal of Retailing. RePEc:eee:jouret:v:102:y:2026:i:1:p:114-131.

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2026Perceived innovativeness: A supervised latent-dirichlet-allocation-based approach. (2026). Bartel, Merlin ; Bayrle-Kelso, Niklas ; Schein, Jennifer ; Stein, Fabian. In: Technovation. RePEc:eee:techno:v:152:y:2026:i:c:s016649722500272x.

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2024Heterogenous evaluations of autonomous vehicle services: An extended theoretical framework and empirical evidence. (2024). Yoganathan, Vignesh ; Osburg, Victoria-Sophie. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523006376.

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2025State of art and future research directions for marketing technologies in healthcare. (2025). Iaia, Lea ; Za, Stefano ; Hajdini, Johana. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:218:y:2025:i:c:s0040162525002574.

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2025Inspiring Customers Early: How Social Online Touchpoints in the Pre-Purchase Phase Drive Customer Inspiration and Purchase Decisions.. (2025). Schraml, Christopher ; Rudolph, Thomas ; Eggenschwiler, Matthias. In: OSF Preprints. RePEc:osf:osfxxx:x7dsy_v1.

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2024The role of digital technology in communication and information flow in the Australian Superannuation industry. (2024). Dolan, Rebecca M ; Oi, Arvid ; Hentzen, Janin K. In: Australian Journal of Management. RePEc:sae:ausman:v:49:y:2024:i:4:p:657-677.

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2025Popularity Brings Better Sales or Vice Versa: Evidence from Instagram and OpenTable. (2025). Ceran, Yasin ; Lasmi, Hanane ; Ho, Chul. In: Global Business Review. RePEc:sae:globus:v:26:y:2025:i:4:p:923-967.

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2025How Does Immersive Technology Drive Real Tourism? Technology Acceptance and Cultural Foundation. (2025). Zhang, Sunbowen ; Zhao, LU ; Lu, LU ; Liang, Jingxuan. In: SAGE Open. RePEc:sae:sagope:v:15:y:2025:i:2:p:21582440251330012.

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2024Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach. (2024). Hasan, Rajibul ; Thai, Trung Dam-Huy ; Zaman, Mustafeed ; Vo-Thanh, Tan ; Senbeto, Dagnachew Leta. In: Annals of Operations Research. RePEc:spr:annopr:v:333:y:2024:i:2:d:10.1007_s10479-022-05079-3.

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2024Theorising the Microfoundations of analytics empowerment capability for humanitarian service systems. (2024). Sajib, Shahriar ; Bandara, Ruwan J ; Tarba, Shlomo ; Vrontis, Demetris ; Akter, Shahriar ; Motamarri, Saradhi. In: Annals of Operations Research. RePEc:spr:annopr:v:335:y:2024:i:3:d:10.1007_s10479-021-04386-5.

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2024Exploring customers’ purchasing behavior toward refurbished mobile phones: a cross-cultural opinion mining of amazon reviews. (2024). Bahrami, Mohamad ; Shokouhyar, Sajjad ; Seifian, Atiyeh. In: Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development. RePEc:spr:endesu:v:26:y:2024:i:11:d:10.1007_s10668-023-03804-x.

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2024Integrating the gender dimension to disclose the degree of businesses’ articulation of innovation. (2024). Tanev, Stoyan ; Ghilardi, Sara ; Andria, Joseph ; Tollo, Giacomo. In: Journal of Computational Social Science. RePEc:spr:jcsosc:v:7:y:2024:i:1:d:10.1007_s42001-023-00230-x.

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2025Unraveling the Influence: Exploring the Role of User Generated Content Along the Customer Journey and Understanding Its Relevance for Research and Practice. (2025). Clegg, Melanie ; Paetz, Friederike ; Schultz, Carsten D ; Grzadziel, Alicja ; Schrder, Nadine. In: Schmalenbach Journal of Business Research. RePEc:spr:sjobre:v:77:y:2025:i:3:d:10.1007_s41471-025-00214-9.

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2024Has the Covid‐19 pandemic jeopardized firms environmental behavior? Bridging green initiatives and firm value through the triple bottom line approach. (2024). Prokop, Viktor ; Ur, Fazal ; Giglio, Carlo ; Karman, Agnieszka. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:31:y:2024:i:1:p:375-395.

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2026Towards the Development of More Sustainable Services: Investigating Functional and Experiential Drivers of Consumer Behavior in Online Food Delivery Market. (2026). Ather, Azaz Ali ; Tani, Mario ; Papaluca, Ornella ; Huang, LI. In: Sustainable Development. RePEc:wly:sustdv:v:34:y:2026:i:1:p:1399-1410.

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2025AI in marketing education: Capabilities required of marketers today. (2025). Zweigle, Tanja ; Weege, Maria. In: IU Discussion Papers - Marketing & Communication. RePEc:zbw:iubhma:317784.

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Works by Werner Kunz:

YearTitleTypeCited
2022Corporate digital responsibility: Dealing with ethical, privacy and fairness challenges of AI In: Journal of AI, Robotics & Workplace Automation.
[Full Text][Citation analysis]		article3
2025Unintended consequences of service robots – Recent progress and future research directions In: Journal of Business Research.
[Full Text][Citation analysis]		article1
2011How does perceived firm innovativeness affect the consumer? In: Journal of Business Research.
[Full Text][Citation analysis]		article60
2015From virtual travelers to real friends: Relationship-building insights from an online travel community In: Journal of Business Research.
[Full Text][Citation analysis]		article12
2016Cross-cultural differences in uses of online experts In: Journal of Business Research.
[Full Text][Citation analysis]		article9
2017“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers In: Journal of Business Research.
[Full Text][Citation analysis]		article57
2016Helping Firms Reduce Complexity in Multichannel Online Data: A New Taxonomy-Based Approach for Customer Journeys In: Journal of Retailing.
[Full Text][Citation analysis]		article30
2007Visualization of Competitive Market Structure by Means of Choice Data In: SFB 649 Discussion Papers.
[Full Text][Citation analysis]		paper1
2007Visualization of competitive market structure by means of choice data In: Computational Statistics.
[Full Text][Citation analysis]		article1
2007Visualization of competitive market structure by means of choice data.(2007) In: SFB 649 Discussion Papers.
[Full Text][Citation analysis]
This paper has nother version. Agregated cites: 1		paper
2022Toward a New Service Reality: Human–Robot Collaboration at the Service Frontline In: Springer Books.
[Citation analysis]		chapter0
2022The Robot and I: The Rise of Hybrid ServiceTeams In: NIM Marketing Intelligence Review.
[Full Text][Citation analysis]		article0
2021Service Robots in the Frontline: How Will Aarion Bank’s Customers Respond? In: World Scientific Book Chapters.
[Full Text][Citation analysis]		chapter0

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