Ruth N. Bolton : Citation Profile

Arizona State University

12

H index

12

i10 index

1086

Citations

RESEARCH PRODUCTION:

17

Articles

1

Papers

3

Chapters

RESEARCH ACTIVITY:

   36 years (1986 - 2022). See details.
   Cites by year: 30
   Journals where Ruth N. Bolton has often published
   Relations with other researchers
   Recent citing documents: 54.    Total self citations: 4 (0.37 %)

MORE DETAILS IN:
ABOUT THIS REPORT:

   Permalink: http://citec.repec.org/pbo168
   Updated: 2026-01-17    RAS profile: 2025-04-24    
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Relations with other researchers

Works with:

Authors registered in RePEc who have co-authored more than one work in the last five years with Ruth N. Bolton.

Is cited by:

Verhoef, Peter (8)

Tkacz, Greg (7)

Galbraith, John (7)

Van den Poel, Dirk (7)

Salies, Evens (6)

Riccaboni, Massimo (6)

Franses, Philip Hans (6)

Krafft, Jackie (6)

Babutsidze, Zakaria (4)

draganska, michaela (4)

Chintagunta, Pradeep (4)

Cites to:

Kahneman, Daniel (3)

Keh, Hean Tat (2)

Brynjolfsson, Erik (2)

Swait, Joffre (2)

dellaert, benedict (1)

Smith, Michael (1)

Reinartz, Werner (1)

Erdem, Tulin (1)

Ho, Teck (1)

Adamowicz, Wiktor (1)

ZHENG, YUSHENG (1)

Main data

Where Ruth N. Bolton has published?

Journals with more than one article published# docs
Journal of Business Research2
Journal of Interactive Marketing2

Recent works citing Ruth N. Bolton (2025 and 2024)

YearTitle of citing document
2025A Systematic Review of Dimensions for Measuring Quality of Healthcare Facilities Management Services Using Prisma Guidelines. (2025). Amankwah, Oti ; Razali, Fitriyah ; Wai, Choong Weng. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:9:y:2025:i:10:p:4989-5007.

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2024The effect of price and assortment of local products on store performance: An agent‐based modelling approach. (2024). Gomez, Miguel ; Richards, Timothy J ; Ge, Houtian. In: Journal of Agricultural Economics. RePEc:bla:jageco:v:75:y:2024:i:3:p:981-1003.

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2025Towards energy-efficient cities: How does the sharing economy contribute?. (2025). Chen, Pengyu ; Wu, Yanan ; Chu, Zhongzhu. In: Energy. RePEc:eee:energy:v:322:y:2025:i:c:s0360544225012642.

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2024This is not mine anymore: The dark side of collaborative consumption. (2024). Tezer, Ali ; Sncal, Sylvain ; Huang, BO ; Suri, Anshu. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:41:y:2024:i:4:p:616-631.

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2024Marketing’s next era: The scope and impact of marketing’s future, the reach and legacy of Shelby Hunt. (2024). Key, Thomas Martin ; Clark, Terry ; Azab, Carol. In: Journal of Business Research. RePEc:eee:jbrese:v:170:y:2024:i:c:s0148296323006379.

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2024Emotional arousal in customer experience: A dynamic view. (2024). Shams, Poja ; Lervik-Olsen, Line ; Caruelle, Delphine ; Gustafsson, Anders. In: Journal of Business Research. RePEc:eee:jbrese:v:170:y:2024:i:c:s0148296323007038.

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2024Curbing customer-to-customer misbehavior contagion in the sharing economy. (2024). Herm, Steffen ; Moller-Herm, Jana ; Danatzis, Ilias. In: Journal of Business Research. RePEc:eee:jbrese:v:173:y:2024:i:c:s0148296323008196.

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2024Co-creating cultural heterotopic spaces in Airbnb. (2024). Athwal, Navdeep ; Makkar, Marian ; Farrelly, Francis. In: Journal of Business Research. RePEc:eee:jbrese:v:173:y:2024:i:c:s0148296323008500.

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2024Onto the light side of sharing: Using the force of blockchain. (2024). Henkel, Sven ; Merfeld, Katrin ; Klein, Jan F ; Foller, Franziska ; Grossmann, Christopher. In: Journal of Business Research. RePEc:eee:jbrese:v:175:y:2024:i:c:s0148296324000110.

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2024Psychological mechanisms behind access-based luxury brand consumption: Empirical investigation from the lens of new ownership paradigm. (2024). Kumar, Jitender. In: Journal of Business Research. RePEc:eee:jbrese:v:175:y:2024:i:c:s0148296324000432.

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2024‘One bad apple won’t spoil the bunch’ – Representations of the “sharing economy”. (2024). Marth, Sarah ; Hofmann, Eva ; Penz, Elfriede ; Hartl, Barbara. In: Journal of Business Research. RePEc:eee:jbrese:v:176:y:2024:i:c:s0148296324000845.

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2024“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?. (2024). Steinhoff, Lena ; Ozuna, Edna. In: Journal of Business Research. RePEc:eee:jbrese:v:177:y:2024:i:c:s0148296324000869.

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2024Preventing bypass on sharing economy platforms: The impact of message framing on users’ bypass intention. (2024). Llosa, Sylvie ; Nguyen, Stephanie ; Nicod, Lionel. In: Journal of Business Research. RePEc:eee:jbrese:v:179:y:2024:i:c:s0148296324001826.

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2024First impressions vs. The Peak-End Rule: Episodic evaluations in a service experience and the moderating effect of retrospective delay. (2024). Bourdeau, Brian L ; Martin, David S ; Lee, Kang ; Han, Sumin ; Padgett, Daniel ; McCullough, Heath. In: Journal of Business Research. RePEc:eee:jbrese:v:185:y:2024:i:c:s014829632400403x.

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2025The B2B sharing economy: Framework, implications, and future research. (2025). Benoit, Sabine ; Merfeld, Katrin ; Schaefers, Tobias ; Andreassen, Tor Wallin. In: Journal of Business Research. RePEc:eee:jbrese:v:191:y:2025:i:c:s0148296325000670.

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2025AI-capable relationship marketing: Shaping the future of customer relationships. (2025). Roy, Sanjit K ; Tehrani, Ali N ; Pandit, Ameet ; Apostolidis, Chrysostomos ; Ray, Subhasis. In: Journal of Business Research. RePEc:eee:jbrese:v:192:y:2025:i:c:s0148296325001328.

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2025Turning private possessions into assets: A calculative-based approach to platform versus proximity rentals. (2025). Belk, Russell ; Roux, Dominique. In: Journal of Business Research. RePEc:eee:jbrese:v:193:y:2025:i:c:s0148296325001766.

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2025Journal of Business Research Publications 1973–2024: Topics, methodological approaches, data, and analyses conducted. (2025). Wetzels, Ruud ; Ramachandran, Divya ; Lehmann, Donald R ; Kopalle, Praveen K. In: Journal of Business Research. RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325001833.

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2025Role of the intermediary in the value process: Value creation in a sports service context. (2025). Brozovi, Danilo ; Puga, Teresa ; Grnroos, Christian. In: Journal of Business Research. RePEc:eee:jbrese:v:199:y:2025:i:c:s0148296325003637.

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2024Curation subscription box services: Implications for the pet industry. (2024). Jeong, Misun ; Yang, Kiseol ; Min, Jihye ; Kim, Haejung Maria. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003247.

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2024Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory. (2024). Wang, Zhong-Sen ; Tang, Qiu-Yu ; Yang, Qiang ; Feng, Kun. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002364.

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2025Unpacking preferences for surprise subscription boxes - A Kano-based study of present, former, and non-users. (2025). Willems, Kim ; van Droogenbroeck, Ellen. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925001055.

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2024Mind the gap: National brands’ sensitivity to price and line-length differentials at hard discounters versus conventional retailers. (2024). Dekimpe, Marnik G ; van der Plas, Joep ; Geyskens, Inge. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:2:p:199-216.

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2024Simple model of market share dynamics based on clients’ firm-switching decisions. (2024). Hickey, Joseph. In: Physica A: Statistical Mechanics and its Applications. RePEc:eee:phsmap:v:635:y:2024:i:c:s0378437123010440.

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2024Optimal pricing for dual-channel retailing with stochastic attraction demand model. (2024). Rekik, Yacine ; Tran, Minh Tam ; Hadj-Hamou, Khaled. In: International Journal of Production Economics. RePEc:eee:proeco:v:268:y:2024:i:c:s0925527323003596.

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2024In platform we trust: How interchangeability affects trust decisions in collaborative consumption. (2024). de Barnier, Virginie ; Salgado, Stephane ; Chameroy, Fabienne ; Chaney, Damien. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523006820.

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2024A neural network-based predictive decision model for customer retention in the telecommunication sector. (2024). Majhi, Ritanjali ; Thangeda, Rahul ; Kumar, Niraj. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:202:y:2024:i:c:s0040162524000465.

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2024Value co-creation in shared mobility: The case of carpooling in China. (2024). Sun, QI ; Tu, Kai ; Sui, Haiqing ; Tian, Chao. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:205:y:2024:i:c:s0040162524002774.

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2025Peer-provider participation in the sharing economy: The moderating role of warm glow emotion and underlying motivations. (2025). Cavite, Harry Jay ; Dey, Sandeep ; Ratilla, Mark ; Salgado, Stphane. In: Technology in Society. RePEc:eee:teinso:v:82:y:2025:i:c:s0160791x25000685.

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2024Pricing and quality decisions for standardized and collaborative services in a home health care service platform. (2024). Xue, Weili ; Lin, Meiyan ; Ma, Lijun ; Yang, Fanjie. In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:181:y:2024:i:c:s136655452300354x.

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2024Sustainable Strategies: Navigating Corporate Social Responsibility and Irresponsibility for Enlightened Self-Interest. (2024). Liu, Ying ; Kim, Jongmin. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:11:p:4612-:d:1404647.

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2024Exploring the Impact of the Green Marketing Mix on Environmental Attitudes and Purchase Intentions: Moderating Role of Environmental Knowledge in China’s Emerging Markets. (2024). Li, Yannan ; Su, Siwen. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:24:p:10934-:d:1543074.

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2025Research on the Effect of Economics and Management Major Teachers’ Teaching on Students’ Course Satisfaction. (2025). Zhang, Ning ; Zeng, Youzhi. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:19:p:8755-:d:1761168.

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2025TCM-AVC Model: A Systematic Literature Review on Value Co-Creation in B2B and Research Agenda. (2025). Ullah, Fawad ; Lund, Daniel W ; Newton, Jon K ; Lei, Shen. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:5:p:2021-:d:1600490.

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2024Onto the light side of sharing: Using the force of blockchain. (2024). Henkel, Sven ; Merfeld, Katrin ; Klein, Jan ; Foller, Franziska ; Grossmann, Christopher. In: Post-Print. RePEc:hal:journl:hal-04548636.

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2025Exploring Bypass Practices on Sharing Platforms: A Typology of Users Who Bypass and Those Who Don’t. (2025). Oliver, Mathieu Alemany ; Llosa, Sylvie ; Bertrand, Daisy ; Nguyen, Stephanie. In: Journal of Business Ethics. RePEc:kap:jbuset:v:199:y:2025:i:2:d:10.1007_s10551-024-05779-9.

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2024Identifying key elements for user satisfaction of bike-sharing systems: a combination of direct and indirect evaluations. (2024). Susilo, Yusak O ; Julio, Raky ; Monzon, Andres. In: Transportation. RePEc:kap:transp:v:51:y:2024:i:2:d:10.1007_s11116-022-10335-3.

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2025An Examination of the Influence of Attitude, Perceived Quality, and Social Pressure on Place Likeability, Revisit Intention, and Intention to Recommend; a Study of Consumers’ Perceptions Towards Shopping Malls in Saudi Arabia. (2025). Yousef, Waleed Yahya. In: Corporate Reputation Review. RePEc:pal:crepre:v:28:y:2025:i:3:d:10.1057_s41299-022-00146-8.

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2025Granger causality networks of price leadership in the retail tea market of Argentina. (2025). Ramrez, Gonzalo R ; Uriarte, Juan I ; Gutirrez, Emiliano M. In: Journal of Revenue and Pricing Management. RePEc:pal:jorapm:v:24:y:2025:i:1:d:10.1057_s41272-024-00480-y.

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2024Influence of green practices on user loyalty in sport clubs. (2024). Nuviala, Alberto ; Fernandez-Martinez, Antonio ; Moran-Gamez, Guillermo. In: Palgrave Communications. RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03773-0.

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2024Understanding collaborative consumption in the technology-driven sharing economy: A cost-benefit analysis perspective. (2024). Sun, KE. In: PLOS ONE. RePEc:plo:pone00:0309024.

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2024The Stranger Factor: How Familiarity Influences Sharing Behaviour across Generations. (2024). Pelech, Pavel ; Ddkova, Jaroslava. In: Central European Business Review. RePEc:prg:jnlcbr:v:2024:y:2024:i:3:id:353:p:49-73.

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2024Conceptualizing customer experience in multi-actor platforms. (2024). Shainesh, G ; Mahadevan, Dhrithi. In: AMS Review. RePEc:spr:amsrev:v:14:y:2024:i:1:d:10.1007_s13162-023-00272-4.

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2024The Effect of Gambling Outcomes on Casino Return Times with Scalable DDC. (2024). Bodapati, Anand ; Taylor, Wayne. In: Customer Needs and Solutions. RePEc:spr:custns:v:11:y:2024:i:1:d:10.1007_s40547-024-00149-y.

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2025The impact of IT governance on participation slackness and value co-creation of digital platform complementors. (2025). Che, YU ; Sheng, Shibin ; Bai, Xuan ; Li, Weidong ; Zhang, QI. In: Electronic Markets. RePEc:spr:elmark:v:35:y:2025:i:1:d:10.1007_s12525-025-00830-7.

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2025The coopetition between an online retailer and its franchise offline store: the effect of loyal consumers. (2025). Nan, Guofang ; Wu, Dan ; Li, Dahui. In: Information Technology and Management. RePEc:spr:infotm:v:26:y:2025:i:1:d:10.1007_s10799-023-00395-x.

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2025Innovation mechanism of AI empowering manufacturing enterprises: case study of an industrial internet platform. (2025). Cao, Zhongwei ; Tian, Shuo ; Li, Lingxia ; Su, Huishuang ; Ma, Qiang. In: Information Technology and Management. RePEc:spr:infotm:v:26:y:2025:i:3:d:10.1007_s10799-024-00423-4.

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2024A two-sided sales promotions modeling based on agent-based simulation. (2024). Bozdag, Cafer Erhan ; Turgut, Yakup. In: Journal of Economic Interaction and Coordination. RePEc:spr:jeicoo:v:19:y:2024:i:1:d:10.1007_s11403-024-00404-4.

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2025Make me an offer: forward and reverse auctioning problems in the tourism industry. (2025). Doukas, Dimitris ; Meletiou, Gerasimos ; Skouri, Konstantina ; Christou, Ioannis T. In: Operational Research. RePEc:spr:operea:v:25:y:2025:i:1:d:10.1007_s12351-024-00886-x.

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2024The importance of quality in a complex behavioral model dependent on the analytical: an example of adopting eco-friendly cars among young consumers in the United States. (2024). Wang, Yuchen ; Gulzari, Adeela ; Xu, LU ; Prybutok, Victor. In: Quality & Quantity: International Journal of Methodology. RePEc:spr:qualqt:v:58:y:2024:i:6:d:10.1007_s11135-024-01916-8.

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2024Digital innovation in entrepreneurial firms: a systematic literature review. (2024). Ammirato, Salvatore ; Corvello, Vincenzo ; Felicetti, Alberto Michele. In: Review of Managerial Science. RePEc:spr:rvmgts:v:18:y:2024:i:2:d:10.1007_s11846-023-00638-9.

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2024Comparing online user experience across different digital business ecosystems and platforms when booking vacations. (2024). Ettis, Said Aboubaker ; Zaichkowsky, Judith Lynne ; Pelet, Jean-Eric. In: Review of Managerial Science. RePEc:spr:rvmgts:v:18:y:2024:i:9:d:10.1007_s11846-023-00712-2.

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2025E-service failure and recovery strategy in times of crisis: effect on peer attitudes, expectation and future intention. (2025). Foroudi, Pantea ; Cillo, Valentina ; Hosseini, Asieh S ; Cuomo, Maria Teresa. In: Review of Managerial Science. RePEc:spr:rvmgts:v:19:y:2025:i:2:d:10.1007_s11846-024-00762-0.

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2024Study on the Impact of Multi-brand Strategy on Perceived Value and Consumption Intention: A Case of the Chain Restaurant Industry. (2024). Liao, Ying-Hao. In: Advances in Management and Applied Economics. RePEc:spt:admaec:v:14:y:2024:i:6:f:14_6_6.

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Works by Ruth N. Bolton:

YearTitleTypeCited
1989Sales response modeling: Gains in efficiency from system estimation In: Journal of Business Research.
[Full Text][Citation analysis]		article2
2017A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors In: Journal of Business Research.
[Full Text][Citation analysis]		article128
2009Interactive Services: A Framework, Synthesis and Research Directions In: Journal of Interactive Marketing.
[Full Text][Citation analysis]		article53
2010Opportunities for Innovation in the Delivery of Interactive Retail Services In: Journal of Interactive Marketing.
[Full Text][Citation analysis]		article33
2022Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters In: Journal of Retailing.
[Full Text][Citation analysis]		article1
2002The Theoretical Underpinnings of Customer Asset Management In: ERIM Report Series Research in Management.
[Full Text][Citation analysis]		paper40
1993Pretesting Questionnaires: Content Analyses of Respondents Concurrent Verbal Protocols In: Marketing Science.
[Full Text][Citation analysis]		article13
1998A Dynamic Model of the Duration of the Customers Relationship with a Continuous Service Provider: The Role of Satisfaction In: Marketing Science.
[Full Text][Citation analysis]		article260
2004An Empirical Analysis of Determinants of Retailer Pricing Strategy In: Marketing Science.
[Full Text][Citation analysis]		article84
2006The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation In: Marketing Science.
[Full Text][Citation analysis]		article7
2006—The Implications of “Big M” Marketing for Modeling Service and Relationships In: Marketing Science.
[Full Text][Citation analysis]		article0
1989The Relationship Between Market Characteristics and Promotional Price Elasticities In: Marketing Science.
[Full Text][Citation analysis]		article65
1986Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races In: Management Science.
[Full Text][Citation analysis]		article36
2008SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES.(2008) In: World Scientific Book Chapters.
[Full Text][Citation analysis]
This paper has nother version. Agregated cites: 36		chapter
2006The Effect of Service Experiences over Time on a Suppliers Retention of Business Customers In: Management Science.
[Full Text][Citation analysis]		article33
1991 A Multistage Model of Customers Assessments of Service Quality and Value. In: Journal of Consumer Research.
[Full Text][Citation analysis]		article297
2020First steps to creating high impact theory in marketing In: AMS Review.
[Full Text][Citation analysis]		article9
2022Designing satisfying service encounters: website versus store touchpoints In: Journal of the Academy of Marketing Science.
[Full Text][Citation analysis]		article4
2006Recent Trends and Emerging Practices in Retailer Pricing In: Springer Books.
[Citation analysis]		chapter20
2010Recent Trends and Emerging Practices in Retailer Pricing.(2010) In: Springer Books.
[Citation analysis]
This paper has nother version. Agregated cites: 20		chapter
2021How customer experience management reconciles strategy differences between East and West In: Journal of Global Scholars of Marketing Science.
[Full Text][Citation analysis]		article1

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