Ruth N. Bolton : Citation Profile

Are you Ruth N. Bolton?

Arizona State University

12

H index

12

i10 index

1034

Citations

RESEARCH PRODUCTION:

17

Articles

1

Papers

3

Chapters

RESEARCH ACTIVITY:

   36 years (1986 - 2022). See details.
   Cites by year: 28
   Journals where Ruth N. Bolton has often published
   Relations with other researchers
   Recent citing documents: 76.    Total self citations: 4 (0.39 %)

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   Permalink: http://citec.repec.org/pbo168
   Updated: 2024-12-03    RAS profile: 2023-04-07    
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Relations with other researchers

Works with:

Authors registered in RePEc who have co-authored more than one work in the last five years with Ruth N. Bolton.

Is cited by:

Verhoef, Peter (8)

Tkacz, Greg (7)

Galbraith, John (7)

Van den Poel, Dirk (7)

Salies, Evens (6)

Krafft, Jackie (6)

Riccaboni, Massimo (6)

Franses, Philip Hans (6)

Shelegia, Sandro (4)

draganska, michaela (4)

Babutsidze, Zakaria (4)

Cites to:

Kahneman, Daniel (3)

Brynjolfsson, Erik (2)

Keh, Hean Tat (2)

Swait, Joffre (2)

Keane, Michael (1)

Thaler, Richard (1)

wernerfelt, birger (1)

dellaert, benedict (1)

Adamowicz, Wiktor (1)

Antweiler, Werner (1)

Smith, Michael (1)

Main data

Where Ruth N. Bolton has published?

Journals with more than one article published# docs
Journal of Business Research2
Journal of Interactive Marketing2

Recent works citing Ruth N. Bolton (2024 and 2023)

YearTitle of citing document
2023Simple model of market structure evolution of service-providing firms. (2023). Hickey, Joseph. In: Papers. RePEc:arx:papers:2304.08727.

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2023Sharing economy in the forestry sector: Opportunities and barriers. (2023). Paluš, Hubert ; Jarsk, V ; Purwestri, R C ; Macho, M ; Rinn, R ; Palatova, P. In: Forest Policy and Economics. RePEc:eee:forpol:v:154:y:2023:i:c:s1389934123000953.

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2023Till the cloud do us part: Technological disruption and brand retention in the enterprise software industry. (2023). Langerak, Fred ; Gelper, Sarah ; Kocaman, Bari. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:40:y:2023:i:2:p:316-341.

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2023Drivers of the synergy between price cuts and store flyer advertising at supermarkets and discounters. (2023). Deleersnyder, Barbara ; Gedenk, Karen ; Widdecke, Kai A. In: International Journal of Research in Marketing. RePEc:eee:ijrema:v:40:y:2023:i:2:p:455-474.

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2023To reduce waste, have it repaired! The quality signaling effect of product repairability. (2023). Vanhamme, Joelle ; Munten, Pauline. In: Journal of Business Research. RePEc:eee:jbrese:v:156:y:2023:i:c:s0148296322009225.

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2023A thematic exploration of the evolution of research in multichannel marketing. (2023). Ray, Sourav ; Vaishnav, Bharat. In: Journal of Business Research. RePEc:eee:jbrese:v:157:y:2023:i:c:s0148296322010293.

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2023The perks and perils of artificial intelligence use in lateral exchange markets. (2023). Schweiger, Elisa B ; Guha, Abhijit ; Grewal, Dhruv ; Satornino, Cinthia B ; Goodstein, Ronald C. In: Journal of Business Research. RePEc:eee:jbrese:v:158:y:2023:i:c:s0148296322010451.

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2023“I Am Your Partner, Am I Not?” An inquiry into stakeholder inclusion in platform organizations in times of crisis. (2023). Roche, Olivier P ; Oelrich, Sebastian ; Siebold, Nicole. In: Journal of Business Research. RePEc:eee:jbrese:v:160:y:2023:i:c:s0148296323001340.

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2023Deparadoxification and value focus in sharing ventures: Concealing paradoxes in strategic decision-making. (2023). Velamuri, Vivek K ; Roth, Steffen ; Schneckenberg, Dirk. In: Journal of Business Research. RePEc:eee:jbrese:v:162:y:2023:i:c:s0148296323002412.

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2023Family business research: A systematic review and an uncelebrated role of marketing. (2023). Glyptis, Loukas ; Chalis, Spyridon ; Kinias, Ioannis. In: Journal of Business Research. RePEc:eee:jbrese:v:162:y:2023:i:c:s0148296323002527.

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2023Encouraging Respect?: Understanding consumers’ perspective on the two-way evaluation system in a sharing economy. (2023). Moriuchi, Emi. In: Journal of Business Research. RePEc:eee:jbrese:v:163:y:2023:i:c:s014829632300262x.

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2024Marketing’s next era: The scope and impact of marketing’s future, the reach and legacy of Shelby Hunt. (2024). Key, Thomas Martin ; Azab, Carol ; Clark, Terry. In: Journal of Business Research. RePEc:eee:jbrese:v:170:y:2024:i:c:s0148296323006379.

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2024Emotional arousal in customer experience: A dynamic view. (2024). Gustafsson, Anders ; Shams, Poja ; Caruelle, Delphine ; Lervik-Olsen, Line. In: Journal of Business Research. RePEc:eee:jbrese:v:170:y:2024:i:c:s0148296323007038.

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2024Curbing customer-to-customer misbehavior contagion in the sharing economy. (2024). Herm, Steffen ; Moller-Herm, Jana ; Danatzis, Ilias. In: Journal of Business Research. RePEc:eee:jbrese:v:173:y:2024:i:c:s0148296323008196.

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2024Co-creating cultural heterotopic spaces in Airbnb. (2024). Athwal, Navdeep ; Farrelly, Francis ; Makkar, Marian. In: Journal of Business Research. RePEc:eee:jbrese:v:173:y:2024:i:c:s0148296323008500.

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2024Onto the light side of sharing: Using the force of blockchain. (2024). Klein, Jan F ; Merfeld, Katrin ; Grossmann, Christopher ; Henkel, Sven ; Foller, Franziska. In: Journal of Business Research. RePEc:eee:jbrese:v:175:y:2024:i:c:s0148296324000110.

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2024Psychological mechanisms behind access-based luxury brand consumption: Empirical investigation from the lens of new ownership paradigm. (2024). Kumar, Jitender. In: Journal of Business Research. RePEc:eee:jbrese:v:175:y:2024:i:c:s0148296324000432.

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2024‘One bad apple won’t spoil the bunch’ – Representations of the “sharing economy”. (2024). Penz, Elfriede ; Hofmann, Eva ; Marth, Sarah ; Hartl, Barbara. In: Journal of Business Research. RePEc:eee:jbrese:v:176:y:2024:i:c:s0148296324000845.

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2024Preventing bypass on sharing economy platforms: The impact of message framing on users’ bypass intention. (2024). Llosa, Sylvie ; Nicod, Lionel ; Nguyen, Stephanie. In: Journal of Business Research. RePEc:eee:jbrese:v:179:y:2024:i:c:s0148296324001826.

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2023Reciprocity in upward product line extensions: A longitudinal study. (2023). Janda, Swinder ; Cho, Jihoon. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002545.

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2023Hedonic service consumption and its dynamic effects on sales in the brick-and-mortar retail context. (2023). Li, XI ; Ye, Mingqi ; Zhang, Qingyu ; Dahana, Wirawan Dony ; Zhou, Jiaying. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002715.

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2023Institutional trust and repurchase intention in the sharing economy: The moderating roles of information privacy concerns and security concerns. (2023). Yi, Xiaoyang ; Lu, Baozhou. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000747.

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2024Curation subscription box services: Implications for the pet industry. (2024). Kim, Haejung Maria ; Yang, Kiseol ; Jeong, Misun ; Min, Jihye. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003247.

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2023The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter. (2023). Gustafsson, Anders ; Lervik-Olsen, Line ; Caruelle, Delphine. In: Journal of Retailing. RePEc:eee:jouret:v:99:y:2023:i:2:p:247-264.

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2024Simple model of market share dynamics based on clients’ firm-switching decisions. (2024). Hickey, Joseph. In: Physica A: Statistical Mechanics and its Applications. RePEc:eee:phsmap:v:635:y:2024:i:c:s0378437123010440.

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2024Optimal pricing for dual-channel retailing with stochastic attraction demand model. (2024). Hadj-Hamou, Khaled ; Rekik, Yacine ; Tran, Minh Tam. In: International Journal of Production Economics. RePEc:eee:proeco:v:268:y:2024:i:c:s0925527323003596.

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2023Access or collaboration? A typology of sharing economy. (2023). Chakraborty, Anirban ; Khalek, Sk Abu. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:186:y:2023:i:pa:s0040162522006424.

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2023Promoting value emergence through digital platform ecosystems: Perspectives on resource integration in China. (2023). Gupta, Sumeet ; Lu, Yaobin ; Peng, Hui. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:189:y:2023:i:c:s0040162523000239.

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2023Service exchange activities in the sharing economy: Professional versus amateur peer providers. (2023). Hampson, Daniel Peter ; Li, Xia ; Xiang, Diandian. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:196:y:2023:i:c:s0040162523005012.

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2024In platform we trust: How interchangeability affects trust decisions in collaborative consumption. (2024). de Barnier, Virginie ; Salgado, Stephane ; Chameroy, Fabienne ; Chaney, Damien. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523006820.

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2024A neural network-based predictive decision model for customer retention in the telecommunication sector. (2024). Majhi, Ritanjali ; Kumar, Niraj ; Thangeda, Rahul. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:202:y:2024:i:c:s0040162524000465.

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2024Pricing and quality decisions for standardized and collaborative services in a home health care service platform. (2024). Lin, Meiyan ; Yang, Fanjie ; Ma, Lijun ; Xue, Weili. In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:181:y:2024:i:c:s136655452300354x.

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2023.

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2023Analysis of Relationship between Service Quality of Food and Beverage and Customer Behaviors for Sustainable Golf Course Management. (2023). Lee, Sheng Yen. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:14:p:11207-:d:1196919.

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2023The Development of Service Metrics Indicators of a Public Transportation Service Case Study: Intercity Trains in Nakhon Ratchasima Province, Thailand. (2023). Ninjinda, Nattida ; Aunphoklang, Warunee ; Na, Karn ; Suksiripattanapong, Cherdsak ; Chantaratang, Anon ; Wonglakorn, Nattiya ; Keerakittisakul, Wilasinee. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:15:p:11739-:d:1206418.

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2023Exploring the Interactive Relationship between Retailers’ Free Shipping Decisions and Manufacturers’ Product Sales in Digital Retailing. (2023). Zhang, Yuxiang ; Jiang, Changbin ; Li, DI ; Wang, HU. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:17:p:12762-:d:1223370.

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2023Sustainable Transition through Circular Textile Products: An Empirical Study of Consumers’ Acceptance in India. (2023). Ahmad, Alam ; Akhtar, Samreen ; Chaudhary, Asiya ; Anwar, Imran ; Shamsi, Mushahid Ali. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:18:p:13656-:d:1238635.

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2023Determining Factors Affecting Passenger Satisfaction of “Jeepney” in the Philippine Urban Areas: The Role of Service Quality in Sustainable Urban Transportation System. (2023). Persada, Satria Fadil ; Thana, Kriengkrai ; Chuenyindee, Thanatorn ; Villanueva, Renz Albert ; Videa, Jedrek Charles ; Tan, Ayen Sienna ; Estefanio, Andrei ; Prasetyo, Yogi Tri ; Kester, Ardvin ; Nadlifatin, Reny. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:2:p:1223-:d:1029829.

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2023What Predicts Behavioral Intention in Eco-Friendly Hotels? The Roles of Tourist’s Perceived Value and Satisfaction: A Case Study of Thailand. (2023). Phikul, Kraisak ; Chokpreedapanich, Tananat ; Onlamai, Wanida ; Kokkhangplu, Akkhaporn. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:4:p:3219-:d:1063698.

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2023.

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2023Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry. (2023). Qiu, Liangfei ; Hu, Yuheng ; al Balawi, Ramah. In: Information Systems Research. RePEc:inm:orisre:v:34:y:2023:i:2:p:442-462.

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2023The sharing economy and collaborative consumption: Strategic issues and global entrepreneurial opportunities. (2023). Anwar, Syed Tariq. In: Journal of International Entrepreneurship. RePEc:kap:jinten:v:21:y:2023:i:1:d:10.1007_s10843-022-00323-0.

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2024Identifying key elements for user satisfaction of bike-sharing systems: a combination of direct and indirect evaluations. (2024). Susilo, Yusak O ; Monzon, Andres ; Julio, Raky. In: Transportation. RePEc:kap:transp:v:51:y:2024:i:2:d:10.1007_s11116-022-10335-3.

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2023Will you speak up for me? Inducing retail store managers’ engagement with MNCs’ brands across cultures. (2023). Mullins, Ryan ; Menguc, Bulent ; Panagopoulos, Nikolaos G. In: Journal of International Business Studies. RePEc:pal:jintbs:v:54:y:2023:i:7:d:10.1057_s41267-022-00595-7.

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2023Modeling the antecedents of multi-generational services adoption behavior of clients across countries: The role of mindset metrics. (2023). Kumar, V ; Sood, Ashish ; Gupta, Shaphali. In: Journal of International Business Studies. RePEc:pal:jintbs:v:54:y:2023:i:9:d:10.1057_s41267-023-00608-z.

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2023Price elasticity in the performing arts: a segmentation approach. (2023). Maximova, Anna ; Gomez-Arias, Tomas J ; Kolhede, Eric. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:11:y:2023:i:3:d:10.1057_s41270-022-00179-2.

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2023Perception carryover in cross-buying: the role of interpurchase time and product locus. (2023). Janda, Swinder ; Cho, Jihoon. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:11:y:2023:i:4:d:10.1057_s41270-022-00189-0.

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2023Modeling and explaining the growth patterns over time of country-specific website clickstream metrics. (2023). Wilson, Paul ; Hansen, Jared M. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:11:y:2023:i:4:d:10.1057_s41270-023-00223-9.

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2023A novel approach to predicting customer lifetime value in B2B SaaS companies. (2023). Dong, Xiaojing ; Curiskis, Stephan ; Scarr, Mark ; Jiang, Fan. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:11:y:2023:i:4:d:10.1057_s41270-023-00234-6.

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2023Linking psychological needs, perceived financial well-being and loyalty: the role of commercial banks. (2023). Luong, Dat ; Vuong, Nham Linh ; Hai, Thi Hong ; Hoang, Dung Phuong. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00170-z.

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2023Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty. (2023). Doan, Bao-Son ; Nguyen, Giang-Do ; Ha, Minh-Tri. In: Palgrave Communications. RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-01797-6.

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2023In search of a reciprocal relationship in dessert cafés: linking customer perceived innovativeness to value co-creation behavior. (2023). Chua, Bee-Lia ; Wei, Esther Sii ; Han, Heesup. In: Palgrave Communications. RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-02353-y.

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2023Marketing Perspectives on Supply and Demand in the Sharing Economy: Who Are the Target Generations?. (2023). Pelech, Pavel. In: Central European Business Review. RePEc:prg:jnlcbr:v:2023:y:2023:i:3:id:327:p:81-101.

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2023Factors Determining the Revisit Intentions of the Tourists: A Case Study of Bhutan. (2023). Panda, Bhagirathi ; Lhendup, Karma. In: Millennial Asia. RePEc:sae:millen:v:14:y:2023:i:2:p:175-199.

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2023Using norm activation theory to understand intentions for collaborative consumption. (2023). Hamed, Sara ; El-Bassiouny, Noha ; Abutaleb, Soha. In: International Review on Public and Nonprofit Marketing. RePEc:spr:irpnmk:v:20:y:2023:i:1:d:10.1007_s12208-022-00339-1.

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2023Emergence in marketing: an institutional and ecosystem framework. (2023). Vaughan, Claudia ; Sarno, Debora ; Polese, Francesco ; Nenonen, Suvi ; Koskela-Huotari, Kaisa ; Kjellberg, Hans ; Peters, Linda ; Vargo, Stephen L. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:51:y:2023:i:1:d:10.1007_s11747-022-00849-8.

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2023Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention. (2023). Sese, Javier F ; Melero-Polo, Iguacel ; Haan, Evert ; Gao, Lily. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:51:y:2023:i:2:d:10.1007_s11747-022-00898-z.

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2023Customer journey management capability in business-to-business markets: Its bright and dark sides and overall impact on firm performance. (2023). Tischer, Moritz ; Homburg, Christian. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:51:y:2023:i:5:d:10.1007_s11747-023-00923-9.

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2023Using a technology acceptance model to determine factors influencing continued usage of mobile money service transactions in Ghana. (2023). Palaniappan, Sellappan ; Kelly, Afful Ekow. In: Journal of Innovation and Entrepreneurship. RePEc:spr:joiaen:v:12:y:2023:i:1:d:10.1186_s13731-023-00301-3.

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2023Recommendations for improving research quality: relationships among constructs, verbs in hypotheses, theoretical perspectives, and triangulation. (2023). Stamenkov, Gjoko. In: Quality & Quantity: International Journal of Methodology. RePEc:spr:qualqt:v:57:y:2023:i:3:d:10.1007_s11135-022-01461-2.

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2023Convenient = competitive? How Brick-And-Mortar Retailers can cope with Online Competition. (2023). Babakus, Emin ; McDowell, William C ; Jha, Subhash ; Alexandrov, Aliosha ; Sen, Sandipan S. In: Review of Managerial Science. RePEc:spr:rvmgts:v:17:y:2023:i:5:d:10.1007_s11846-022-00566-0.

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2023Drivers of the synergy between price cuts and store flyer advertising at supermarkets and discounters. (2022). Deleersnyder, Barbara ; Gedenk, Karen ; Keller, Wiebke ; Widdecke, Kai. In: Other publications TiSEM. RePEc:tiu:tiutis:15e8cbcc-02a9-4441-ad2b-2b52aca951d7.

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2023Corporate social responsibility: Does it really matter in the luxury context?. (2023). Truant, Elisa ; Dhir, Amandeep ; Culasso, Francesca ; Broccardo, Laura. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:30:y:2023:i:1:p:105-118.

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Works by Ruth N. Bolton:

YearTitleTypeCited
1989Sales response modeling: Gains in efficiency from system estimation In: Journal of Business Research.
[Full Text][Citation analysis]		article1
2017A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors In: Journal of Business Research.
[Full Text][Citation analysis]		article101
2009Interactive Services: A Framework, Synthesis and Research Directions In: Journal of Interactive Marketing.
[Full Text][Citation analysis]		article51
2010Opportunities for Innovation in the Delivery of Interactive Retail Services In: Journal of Interactive Marketing.
[Full Text][Citation analysis]		article33
2022Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters In: Journal of Retailing.
[Full Text][Citation analysis]		article0
2002The Theoretical Underpinnings of Customer Asset Management In: ERIM Report Series Research in Management.
[Full Text][Citation analysis]		paper40
1993Pretesting Questionnaires: Content Analyses of Respondents Concurrent Verbal Protocols In: Marketing Science.
[Full Text][Citation analysis]		article13
1998A Dynamic Model of the Duration of the Customers Relationship with a Continuous Service Provider: The Role of Satisfaction In: Marketing Science.
[Full Text][Citation analysis]		article258
2004An Empirical Analysis of Determinants of Retailer Pricing Strategy In: Marketing Science.
[Full Text][Citation analysis]		article79
2006The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation In: Marketing Science.
[Full Text][Citation analysis]		article7
2006—The Implications of “Big M” Marketing for Modeling Service and Relationships In: Marketing Science.
[Full Text][Citation analysis]		article0
1989The Relationship Between Market Characteristics and Promotional Price Elasticities In: Marketing Science.
[Full Text][Citation analysis]		article64
1986Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races In: Management Science.
[Full Text][Citation analysis]		article36
2008SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES.(2008) In: World Scientific Book Chapters.
[Full Text][Citation analysis]
This paper has nother version. Agregated cites: 36		chapter
2006The Effect of Service Experiences over Time on a Suppliers Retention of Business Customers In: Management Science.
[Full Text][Citation analysis]		article33
1991 A Multistage Model of Customers Assessments of Service Quality and Value. In: Journal of Consumer Research.
[Full Text][Citation analysis]		article285
2020First steps to creating high impact theory in marketing In: AMS Review.
[Full Text][Citation analysis]		article9
2022Designing satisfying service encounters: website versus store touchpoints In: Journal of the Academy of Marketing Science.
[Full Text][Citation analysis]		article3
2006Recent Trends and Emerging Practices in Retailer Pricing In: Springer Books.
[Citation analysis]		chapter20
2010Recent Trends and Emerging Practices in Retailer Pricing.(2010) In: Springer Books.
[Citation analysis]
This paper has nother version. Agregated cites: 20		chapter
2021How customer experience management reconciles strategy differences between East and West In: Journal of Global Scholars of Marketing Science.
[Full Text][Citation analysis]		article1

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