Ruth N. Bolton : Citation Profile

Arizona State University

12

H index

12

i10 index

1053

Citations

RESEARCH PRODUCTION:

17

Articles

1

Papers

3

Chapters

RESEARCH ACTIVITY:

   36 years (1986 - 2022). See details.
   Cites by year: 29
   Journals where Ruth N. Bolton has often published
   Relations with other researchers
   Recent citing documents: 32.    Total self citations: 4 (0.38 %)

MORE DETAILS IN:
ABOUT THIS REPORT:

   Permalink: http://citec.repec.org/pbo168
   Updated: 2025-03-22    RAS profile: 2023-04-07    
   Missing citations? Add them    Incorrect content? Let us know

Relations with other researchers

Works with:

Authors registered in RePEc who have co-authored more than one work in the last five years with Ruth N. Bolton.

Is cited by:

Verhoef, Peter (8)

Galbraith, John (7)

Van den Poel, Dirk (7)

Tkacz, Greg (7)

Krafft, Jackie (6)

Salies, Evens (6)

Franses, Philip Hans (6)

Riccaboni, Massimo (6)

draganska, michaela (4)

Chintagunta, Pradeep (4)

Shelegia, Sandro (4)

Cites to:

Kahneman, Daniel (3)

Swait, Joffre (2)

Keh, Hean Tat (2)

Brynjolfsson, Erik (2)

Ho, Teck (1)

Song, Reo (1)

Hausman, Jerry (1)

Hauser, John (1)

Pesendorfer, Martin (1)

Taylor, Lester (1)

ZHENG, YUSHENG (1)

Main data

Production by document typearticlechapterpaper1986198719881989199019911992199319941995199619971998199920002001200220032004200520062007200820092010201120122013201420152016201720182019202020212022052.5Documents Highcharts.com
Cumulative documents published19861987198819891990199119921993199419951996199719981999200020012002200320042005200620072008200920102011201220132014201520162017201820192020202120220102030Documents Highcharts.com

Citations received199319941995199619971998199920002001200220032004200520062007200820092010201120122013201420152016201720182019202020212022202320242025050100150Citations Highcharts.com
Citations by production year19861987198819891990199119921993199419951996199719981999200020012002200320042005200620072008200920102011201220132014201520162017201820192020202120220100200300400Citations Highcharts.com

H-Index: 12Most cited documents12345678910111213140200400Number of citations Highcharts.com
H-Index evolution201308201309201310201311201312201401201402201403201404201405201406201407201408201409201410201411201412201501201502201503201504201505201506201507201508201509201510201511201512201601201602201603201604201605201606201607201608201609201610201611201612201701201702201703201704201705201706201707201708201709201710201711201712201801201802201803201804201805201806201807201808201809201810201811201812201901201902201903201904201905201906201907201908201909201910201911201912202001202002202003202004202005202006202007202008202009202010202011202012202101202102202103202104202105202106202107202108202109202110202111202112202201202202202203202204202205202206202207202208202209202210202211202212202301202302202303202304202305202306202307202308202309202310202311202312202401202402202403202404202405202406202407202408202409202410202411202412202501202502202503051015h-index Highcharts.com

Where Ruth N. Bolton has published?

Journals with more than one article published# docs
Journal of Interactive Marketing2
Journal of Business Research2

Recent works citing Ruth N. Bolton (2025 and 2024)

Year  ↓Title of citing document  ↓
2024.

Full description at Econpapers || Download paper

2024Marketing’s next era: The scope and impact of marketing’s future, the reach and legacy of Shelby Hunt. (2024). Key, Thomas Martin ; Azab, Carol ; Clark, Terry. In: Journal of Business Research. RePEc:eee:jbrese:v:170:y:2024:i:c:s0148296323006379.

Full description at Econpapers || Download paper

2024Emotional arousal in customer experience: A dynamic view. (2024). Gustafsson, Anders ; Shams, Poja ; Caruelle, Delphine ; Lervik-Olsen, Line. In: Journal of Business Research. RePEc:eee:jbrese:v:170:y:2024:i:c:s0148296323007038.

Full description at Econpapers || Download paper

2024Curbing customer-to-customer misbehavior contagion in the sharing economy. (2024). Herm, Steffen ; Moller-Herm, Jana ; Danatzis, Ilias. In: Journal of Business Research. RePEc:eee:jbrese:v:173:y:2024:i:c:s0148296323008196.

Full description at Econpapers || Download paper

2024Co-creating cultural heterotopic spaces in Airbnb. (2024). Athwal, Navdeep ; Farrelly, Francis ; Makkar, Marian. In: Journal of Business Research. RePEc:eee:jbrese:v:173:y:2024:i:c:s0148296323008500.

Full description at Econpapers || Download paper

2024Onto the light side of sharing: Using the force of blockchain. (2024). Klein, Jan F ; Merfeld, Katrin ; Grossmann, Christopher ; Henkel, Sven ; Foller, Franziska. In: Journal of Business Research. RePEc:eee:jbrese:v:175:y:2024:i:c:s0148296324000110.

Full description at Econpapers || Download paper

2024Psychological mechanisms behind access-based luxury brand consumption: Empirical investigation from the lens of new ownership paradigm. (2024). Kumar, Jitender. In: Journal of Business Research. RePEc:eee:jbrese:v:175:y:2024:i:c:s0148296324000432.

Full description at Econpapers || Download paper

2024‘One bad apple won’t spoil the bunch’ – Representations of the “sharing economy”. (2024). Penz, Elfriede ; Hofmann, Eva ; Marth, Sarah ; Hartl, Barbara. In: Journal of Business Research. RePEc:eee:jbrese:v:176:y:2024:i:c:s0148296324000845.

Full description at Econpapers || Download paper

2024“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?. (2024). Steinhoff, Lena ; Ozuna, Edna. In: Journal of Business Research. RePEc:eee:jbrese:v:177:y:2024:i:c:s0148296324000869.

Full description at Econpapers || Download paper

2024Preventing bypass on sharing economy platforms: The impact of message framing on users’ bypass intention. (2024). Llosa, Sylvie ; Nicod, Lionel ; Nguyen, Stephanie. In: Journal of Business Research. RePEc:eee:jbrese:v:179:y:2024:i:c:s0148296324001826.

Full description at Econpapers || Download paper

2024First impressions vs. The Peak-End Rule: Episodic evaluations in a service experience and the moderating effect of retrospective delay. (2024). Lee, Kang ; Han, Sumin ; Padgett, Daniel ; McCullough, Heath ; Bourdeau, Brian L ; Martin, David S. In: Journal of Business Research. RePEc:eee:jbrese:v:185:y:2024:i:c:s014829632400403x.

Full description at Econpapers || Download paper

2024Curation subscription box services: Implications for the pet industry. (2024). Kim, Haejung Maria ; Yang, Kiseol ; Jeong, Misun ; Min, Jihye. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003247.

Full description at Econpapers || Download paper

2024Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory. (2024). Wang, Zhong-Sen ; Tang, Qiu-Yu ; Yang, Qiang ; Feng, Kun. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002364.

Full description at Econpapers || Download paper

2024Simple model of market share dynamics based on clients’ firm-switching decisions. (2024). Hickey, Joseph. In: Physica A: Statistical Mechanics and its Applications. RePEc:eee:phsmap:v:635:y:2024:i:c:s0378437123010440.

Full description at Econpapers || Download paper

2024Optimal pricing for dual-channel retailing with stochastic attraction demand model. (2024). Hadj-Hamou, Khaled ; Rekik, Yacine ; Tran, Minh Tam. In: International Journal of Production Economics. RePEc:eee:proeco:v:268:y:2024:i:c:s0925527323003596.

Full description at Econpapers || Download paper

2024In platform we trust: How interchangeability affects trust decisions in collaborative consumption. (2024). de Barnier, Virginie ; Salgado, Stephane ; Chameroy, Fabienne ; Chaney, Damien. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523006820.

Full description at Econpapers || Download paper

2024A neural network-based predictive decision model for customer retention in the telecommunication sector. (2024). Majhi, Ritanjali ; Kumar, Niraj ; Thangeda, Rahul. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:202:y:2024:i:c:s0040162524000465.

Full description at Econpapers || Download paper

2024Pricing and quality decisions for standardized and collaborative services in a home health care service platform. (2024). Lin, Meiyan ; Yang, Fanjie ; Ma, Lijun ; Xue, Weili. In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:181:y:2024:i:c:s136655452300354x.

Full description at Econpapers || Download paper

2024Exploring the Impact of the Green Marketing Mix on Environmental Attitudes and Purchase Intentions: Moderating Role of Environmental Knowledge in China’s Emerging Markets. (2024). Li, Yannan ; Su, Siwen. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:24:p:10934-:d:1543074.

Full description at Econpapers || Download paper

2025TCM-AVC Model: A Systematic Literature Review on Value Co-Creation in B2B and Research Agenda. (2025). Ullah, Fawad ; Lund, Daniel W ; Newton, Jon K ; Lei, Shen. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:5:p:2021-:d:1600490.

Full description at Econpapers || Download paper

2024Identifying key elements for user satisfaction of bike-sharing systems: a combination of direct and indirect evaluations. (2024). Susilo, Yusak O ; Monzon, Andres ; Julio, Raky. In: Transportation. RePEc:kap:transp:v:51:y:2024:i:2:d:10.1007_s11116-022-10335-3.

Full description at Econpapers || Download paper

2025Make me an offer: forward and reverse auctioning problems in the tourism industry. (2025). Meletiou, Gerasimos ; Skouri, Konstantina ; Christou, Ioannis T ; Doukas, Dimitris. In: Operational Research. RePEc:spr:operea:v:25:y:2025:i:1:d:10.1007_s12351-024-00886-x.

Full description at Econpapers || Download paper

2024The importance of quality in a complex behavioral model dependent on the analytical: an example of adopting eco-friendly cars among young consumers in the United States. (2024). Gulzari, Adeela ; Xu, LU ; Prybutok, Victor ; Wang, Yuchen. In: Quality & Quantity: International Journal of Methodology. RePEc:spr:qualqt:v:58:y:2024:i:6:d:10.1007_s11135-024-01916-8.

Full description at Econpapers || Download paper

Works by Ruth N. Bolton:

Year  ↓Title  ↓Type  ↓Cited  ↓
1989Sales response modeling: Gains in efficiency from system estimation In: Journal of Business Research.
[Full Text][Citation analysis]		article2
2017A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors In: Journal of Business Research.
[Full Text][Citation analysis]		article111
2009Interactive Services: A Framework, Synthesis and Research Directions In: Journal of Interactive Marketing.
[Full Text][Citation analysis]		article51
2010Opportunities for Innovation in the Delivery of Interactive Retail Services In: Journal of Interactive Marketing.
[Full Text][Citation analysis]		article33
2022Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters In: Journal of Retailing.
[Full Text][Citation analysis]		article1
2002The Theoretical Underpinnings of Customer Asset Management In: ERIM Report Series Research in Management.
[Full Text][Citation analysis]		paper40
1993Pretesting Questionnaires: Content Analyses of Respondents Concurrent Verbal Protocols In: Marketing Science.
[Full Text][Citation analysis]		article13
1998A Dynamic Model of the Duration of the Customers Relationship with a Continuous Service Provider: The Role of Satisfaction In: Marketing Science.
[Full Text][Citation analysis]		article259
2004An Empirical Analysis of Determinants of Retailer Pricing Strategy In: Marketing Science.
[Full Text][Citation analysis]		article81
2006The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation In: Marketing Science.
[Full Text][Citation analysis]		article7
2006—The Implications of “Big M” Marketing for Modeling Service and Relationships In: Marketing Science.
[Full Text][Citation analysis]		article0
1989The Relationship Between Market Characteristics and Promotional Price Elasticities In: Marketing Science.
[Full Text][Citation analysis]		article64
1986Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races In: Management Science.
[Full Text][Citation analysis]		article36
2008SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES.(2008) In: World Scientific Book Chapters.
[Full Text][Citation analysis]
This paper has nother version. Agregated cites: 36		chapter
2006The Effect of Service Experiences over Time on a Suppliers Retention of Business Customers In: Management Science.
[Full Text][Citation analysis]		article33
1991 A Multistage Model of Customers Assessments of Service Quality and Value. In: Journal of Consumer Research.
[Full Text][Citation analysis]		article289
2020First steps to creating high impact theory in marketing In: AMS Review.
[Full Text][Citation analysis]		article9
2022Designing satisfying service encounters: website versus store touchpoints In: Journal of the Academy of Marketing Science.
[Full Text][Citation analysis]		article3
2006Recent Trends and Emerging Practices in Retailer Pricing In: Springer Books.
[Citation analysis]		chapter20
2010Recent Trends and Emerging Practices in Retailer Pricing.(2010) In: Springer Books.
[Citation analysis]
This paper has nother version. Agregated cites: 20		chapter
2021How customer experience management reconciles strategy differences between East and West In: Journal of Global Scholars of Marketing Science.
[Full Text][Citation analysis]		article1

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated February, 4 2025. Contact: CitEc Team